The document discusses the importance of designing artificial intelligence systems that augment human capabilities while preserving human dignity. It outlines principles for creating good design in the age of AI, emphasizing context specificity, enhancement of human abilities, and the need for inclusive engagement in technology development. Key points include the avoidance of emotional dependency and the removal of complexity from daily life.

1. Designing for the
Experience of Augmented
Intelligence
Internet Economy Summit
Hong Kong
10.04.2017
Kurt Solarte
Partner, EY Digital
@kurtsolarte

2. What does Artificial Intelligence mean to us?
Not this …
Image source: Skotcher
Not this …
Image source: HBO
But this …
Image source: Techipedia
HAL 9000
• AI embodied in machine
• Communicates verbally
• General purpose, in context of mission
Dolores, Westworld
• AI in a humanoid robot
• Communicates verbally and
non-verbally
• Effectively human?
Automation system
• Augments human function, e.g., reads
documents like human, conversational
• Learns, i.e., becomes more effective
through use and experience
• Fit to purpose

3. How do we design for
augmenting humans, and
not create this?

4. AI must maximise efficiencies without destroying the dignity of people
We need broader, deeper, and more
diverse engagement of populations in the
design of these systems.
The tech industry should not dictate the
values and virtues of this future.
-Satya Nadella
“”

5. Yves Béhar’s 10 principles for design in the age of AI
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Design solves an important human problem
Design is context specific – it doesn’t follow historical cliches
Design enhances human ability – without replacing the human
Good design works for everyone, everyday
Good technology and design is discreet
Good design is a platform that grows with needs and opportunities
Good design brings about products and services that build long-term relationships – but don't create
emotional dependency
Good technology design learns and predicts human behaviour
Good design accelerates new ideas
Good design removes complexity from life
1.
2.
3.
Design solves an important human problem
Design is context specific – it doesn’t follow historical cliches
Design enhances human ability – without replacing the human

6. DESIGN SOLVES
AN IMPORTANT
HUMAN PROBLEM

7. DESIGN IS
CONTEXT SPECIFIC
IT DOESN’T FOLLOW
HISTORICAL CLICHES

8. DESIGN ENHANCES
HUMAN ABILITY
WITHOUT REPLACING
THE HUMAN

9. Thank you