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DESIGNING DELIVERY
By: Mariana Franco A.
cHAPTER 9:
From Quality Assurance to Quality Advocacy
The responsability for quality
assurance activities falls to a
dedicated QA team
Qa engineers focus on
building, running, and
reporting on tests
Highly automated QA might
give the impression that IT
organizations can dispense
with QA teams altogether
This notion is a victim of
the myth of the full-stack
engineer
THE EROSION OF
TRADITIONAL QA
It means that A rigid
interpretation of self-
organization posits that
every team member
should be able to play
every needed role.
WHAT IS THE ALTERNATIVE
TO TEAMS OF MYTHICAL
FULL-STACK ENGINEERS?
t-shaped people
T-shaped person qualities:
★ Depth of skill in a
specific area
★ Disposition for
collaboration across
disciplines
QA Cares about customer
satisfaction not just out
of altruism but as matter
of self-preservation
By building appreciation for
Quality into the organization as a
Whole and by removing the need
for tedious, repetitive manual
tasks, it can free qA to play a
deeper, more valuable role
KEY QUALITY DRIVERS
★ Service, not just
software
★ Built-in quality
★ Resilience and
adaptation
Service, not just
software
★ Addressing operations
and support needs as
part of the software
test plan.
★ Engage each team as part
of the requirements
process.
Users don’t just need to
use a feature; they also
need the ability to get
help when they’re having
trouble with it
Built-in quality
Someone needs to question
the quality of each of the
specific built-in quality
activities and artifacts.
The goal is to make it
possible to find bugs as
soon as possible. The less
energy that’s been
expended toward creating
something that contains a
defect, the easier and
cheaper it is to remove that
defect.
Resilience and
adaptation
QA engineers can help teams
design and execute specific
resilience tests.
Whereas stability-based
strategies attempt to
engineer out failure,
resilience accepts the
inevitability of failure. It
further accepts the
impossibility of perfect
design or even
understanding.
QA’s new role transforms its job from quality
assurance to quality advocacy. they focus on
helping ensure a continuous focus on quality
throughout the entire software lifecycle, and
beyond to the entire service operations
lifecycle.

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Designing delivery

  • 1. DESIGNING DELIVERY By: Mariana Franco A. cHAPTER 9: From Quality Assurance to Quality Advocacy
  • 2. The responsability for quality assurance activities falls to a dedicated QA team Qa engineers focus on building, running, and reporting on tests
  • 3. Highly automated QA might give the impression that IT organizations can dispense with QA teams altogether This notion is a victim of the myth of the full-stack engineer THE EROSION OF TRADITIONAL QA
  • 4. It means that A rigid interpretation of self- organization posits that every team member should be able to play every needed role.
  • 5. WHAT IS THE ALTERNATIVE TO TEAMS OF MYTHICAL FULL-STACK ENGINEERS?
  • 6. t-shaped people T-shaped person qualities: ★ Depth of skill in a specific area ★ Disposition for collaboration across disciplines
  • 7. QA Cares about customer satisfaction not just out of altruism but as matter of self-preservation
  • 8. By building appreciation for Quality into the organization as a Whole and by removing the need for tedious, repetitive manual tasks, it can free qA to play a deeper, more valuable role KEY QUALITY DRIVERS ★ Service, not just software ★ Built-in quality ★ Resilience and adaptation
  • 9. Service, not just software ★ Addressing operations and support needs as part of the software test plan. ★ Engage each team as part of the requirements process. Users don’t just need to use a feature; they also need the ability to get help when they’re having trouble with it
  • 10. Built-in quality Someone needs to question the quality of each of the specific built-in quality activities and artifacts. The goal is to make it possible to find bugs as soon as possible. The less energy that’s been expended toward creating something that contains a defect, the easier and cheaper it is to remove that defect.
  • 11. Resilience and adaptation QA engineers can help teams design and execute specific resilience tests. Whereas stability-based strategies attempt to engineer out failure, resilience accepts the inevitability of failure. It further accepts the impossibility of perfect design or even understanding.
  • 12. QA’s new role transforms its job from quality assurance to quality advocacy. they focus on helping ensure a continuous focus on quality throughout the entire software lifecycle, and beyond to the entire service operations lifecycle.