This document summarizes a presentation on the Facility Management Accreditation Commission (FMAC) and its outcomes mapping and assessment approaches at the program and course levels. FMAC is being developed to meet higher education accreditation standards and address challenges in the facility management industry, such as companies struggling to find qualified employees and a lack of established facility management curricula at most universities. FMAC introduces accreditation standards to improve curriculum and enable continuous improvement. It also provides program-level and course-level student learning outcomes and emphasizes the importance of assessment to measure outcomes, graduate success, and program effectiveness. The presentation concludes that FMAC's approach to assessment allows for creativity and considers multiple learning styles while ensuring competency, which are

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Commentary: Facility Management Accreditation
Commission (FMAC) Outcomes, Mapping, and
Assessment at the Program and Course Levels
Roscoe Hightower Jr., PhD.
Professor of Marketing and Facilities Management,
Florida A&M University, Tallahassee, FL
Jennifer Collins, PhD.
Associate Professor of Management
Annette Jackson, PhD.
Assistant Professor of Marketing
Kelley Bailey, PhD.
Assistant Professor Professional Leadership Development
Shawnta Friday-Stroud, PhD.
Dean School of Business and Industry, Florida A&M University
E. Newton Jackson, Jr., PhD.
Department Chair Education Leadership University of North Florida,
Jacksonville, FL

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Dr. Roscoe Hightower Jr.
Roscoe Hightower, Jr. is Professor of Marketing at Florida A&M University's School of
Business and Industry (SBI). Roscoe's research has appeared in several peer-reviewed
journals Journal of Business Research, Journal of World Business, Marketing
Management Journal, Global Review of Business and Economic Research Journal, Forum
Empresarial Journal, The Journal of Public Transportation, International Journal for
Facility Management, the Business Studies Journal, and Journal fur Facility
Management. And as Chapter Nine in a sport marketing textbook called “Leveraging
Brands in Sports Business”. Dr. Hightower has created three new degree programs and
six new business courses since returning to FAMU in August 2000. He has been
recognized for his teaching by winning the Florida A&M University School of Business
and Industry's 2011 Teacher of the Year Award. His service also includes the Editorial
Review Board for the Marketing Management Journal since 2006, the MMA Board of
Directors, VP of Marketing, President Elect and Spring Conference Program Chair
2013-2014, President MMA 2014-2015, IFMA Foundation Board of Directors Academic
Advisor 2014-present, and the Scientific Review Committee for the Technical University
of Wien, Austria 2014-present. He is also a member of the Facility Management
Accreditation Council (FMAC) in association with IFMA Foundation. He also served on
the 2014 US Department of State Foreign Service Selection Board (FSSB) as a Public
Member during the summer term.

5. Review Session Learning Objectives
• How will companies find qualified personnel
to fill industry gaps?
• What will universities teach in the FM
curricula?
• How will universities assess student
achievement?
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6. Introduction
FM educational landscape and FM academic world are changing
exponentially…
• IFMA Foundation currently uses Commission of Academic Affairs
(CoAA)
• IFMA Foundation aspires to be Council for Higher Education
Accreditation (CHEA)
• CHEA requires a paradigm shift
• Facility Management Accreditation Commission (FMAC) is being
developed…What is FMAC?
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7. Global Challenges
• Companies are having significant challenges finding qualified entry-level
employees to fill the well-known gap in the industry.
• FM curricula has not been established at most universities.
• External stakeholders require that universities prove that their students
have learned what the schools claim to have taught them.
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8. Solutions
FMAC Accreditation
Accreditation enables continuous improvement in curriculum
and courses
FMAC Accreditation standards introduced in April 2014
Assessment
Program Level
Course Level
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9. Solutions
FMAC Outcomes
• Graduates understand the FM history, practice, and profession.
• Graduates effectively plan, manage, and lead projects.
• Graduates manage building systems, facility operations, occupant services, and
maintenance operations.
• Graduates apply measurement, management, and leadership principles to
organizations and their stakeholders.
• Graduates apply financial management tools to facility programs in organizations.
• Graduates apply human factor principles to facility organizations and stakeholders.
• Graduates demonstrate effective communication skills.
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10. Key Takeaways
Underlying themes of FMAC’s approach to FM accreditation
• A good assessment approach increases the likelihood of obtaining the
program’s goals and objectives.
• The institution determines applicable methods to achieve outcomes.
• Creativity of approach is important in addressing multiple learning
styles.
• Assessment of competency is key to accreditation.
• Evidence of assessment is a vital measurement tool.
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11. Conclusion
This assessment commentary demonstrates the power included in the FMAC
approach to FM education…
“there are multiple ways of learning” and “…whatever method is used,
assessment is the principal tool to
 measure outcomes,
 the success of the graduates, and
 the program.”
.
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12. Questions
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THANK YOU!
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