This document is a resume for Delma C. Hagen summarizing her experience as a C# Software Developer/Programmer with over 20 years of experience designing, developing and documenting applications using technologies such as C#, .NET, SQL Server, and Oracle databases. She has extensive experience in object-oriented programming and developing applications in Windows, Mainframe and Unix environments.

1. Delma C. Hagen
Boonton, NJ 07005-9704
 (973) 263-4013
delhagen@optonline.net
SUMMARY
Highly motivated C# Software Developer/Programmer with experience using object oriented
design techniques and programming languages, including Microsoft .NET Technologies.
Designed, developed and documented Windows device drivers and applications. Designed,
developed and documented Mainframe and UNIX applications. Demonstrated leadership
abilities and team work skills as well as ability to accomplish tasks under minimal direction
and supervision.
TECHNICAL SKILLS
Programming Languages:
C#, HTML, XML, CSS, COBOL, COBOL II, ACUCOBOL, C, AWK, SHELL SCRIPT
.NET Skill Set:
NET Framework 2.0 and Common Type System, ASP.NET, ADO.NET, Web Services, .NET
Remoting, WSE 3.0, WCF, SQL Server, Reporting Services, TSQL Stored Procedures, TSQL
Triggers
Databases:
MS SQL Server 2000/2005. ORACLE, DB2
Operating Systems:
Windows, Mainframe and Unix
Software:
Visual Studio .NET 2005
SetFocus, LLC Parsippany, NJ 05/09 - 03/10
.Net Master’s Program
The SetFocus .Net Master’s Program is an intensive, hands–on, project oriented program
where participants add knowledge of and valuable experience putting the .Net skill set to
use in a simulated work environment.
• Developed solutions for diverse programming scenarios in C#, employing object–
oriented programming concepts: encapsulation, inheritance, polymorphism, and
abstraction.
• Used C#, LINQ and ADO.NET to define and implement secure middle-tier
components using connected and disconnected environment strategies. Components
consumed by web applications and windows applications utilizing SQL Server and
stored procedures to perform logical business transactions.
• Created and deployed XML Web Services using ASP.NET and Windows
Communication Foundation (WCF). Consumed Web Services from Windows forms
and ASP.NET web applications.
• Created complex business components in C# using .NET Class Library assemblies
while migrating and implementing in a multi-tier environment suitable for .NET

2. delhagen@optonline.net
Remoting, XML Web Services and WCF Services to address application infrastructure
issues associated with building scalable enterprise level applications used by clients.
• Developed Windows n-tiered “Public Library Management System” application and
ported the application to a dynamic ASP.NET Internet/Intranet model utilizing the
same secure middle tier data access components. Non-public web pages secured
using Windows integrated and ASP.NET forms security models.
• Created Deployment projects for .NET applications using Microsoft’s MSI packages.
PROFESSIONAL EXPERIENCE
UPS Morristown, NJ 11/07 - 2/09
Senior Programmer/Analyst
Member of EBCM (Enterprise Billing Common Modules) working with CTM (Common Taxing
Module) and UDB (Unified Data Base) in a Mainframe environment using Cobol II, SQL,
DB2, JCL, TSO, File Aid, SPUFI, Changeman, and other IBM utilities.
• Provided daily Production Support - Trouble shooting COBOL programs, debugging,
fixing bugs, testing and implementing fixes to production.
• Participated in meeting with users, business analyst and project managers to identify
and specify business requirements for new releases.
• Provided software analysis, design, and coding. Implemented testing cases,
performed Unit Testing, and provided application documentation.
• Supported the calling applications and testing team (QA) during Integration and
regression testing.
• Implemented new releases into production.
AIG/AIU American International Underwriter Parsippany, NJ 11/03 - 8/06
Senior Programmer/Analyst
• Provided daily support and development for AXS-One Account Receivable application,
using COBOL, Oracle, UNIX and Windows.
• Worked with business analysts and users to identify business requirements,
development, testing, documentation, and implementation the solutions into
production.
• Developed EDI Conversion routine for Home Office. Implemented programs and
routines necessary (control files, tables, screens) to convert Mainframe DB2 files into
AXS-One EDI Genex-In format.
• Developed duplicate Genex Prevention functionality for AR and GL. Created all
dependent infrastructure necessary and provided full system testing and support.
• Developed EPIC Reports to meet Home Office requirements.
• Provided Unix Shell expertise and support to all staff members.
Radix Computer Careers Fairfield, NJ 5/03 - 10/03
Consultant for Dress Barn Corporation Suffern, NY
• Worked on the conversion of the Retail Merchandising Control System from Novel to
UNIX. Over 4000 RM COBOL programs were converted from RM COBOL to Acucobol.
• Wrote COBOL programs to convert over 200 RM files to UNIX files.
• Tested and fixed errors related to the conversion and field expansion.

3. delhagen@optonline.net
AXS-One Rutherford, NJ 4/99 - 01/02
Senior Programmer/Analyst
• Worked with Account Receivable application using COBOL, Oracle, Sybase, Informix,
Vision files, UNIX and Windows 95-2000 and NT.
• Participated in software analysis and wrote functional and detailed specifications.
• Coded, tested and supported users’ trouble shooting programs. Debugged, fixed
bugs, and delivered fixes and new releases to the following customers: AIG, E&Y,
FEDEX, AOL, PFIZER, UAL, ADP, DB Singapore.
NCR Corporation Berkeley Heights, NJ 10/97 - 11/98
Programmer/Analyst - Consultant for the Year 2000 project
• Engaged in the Year 2000 project, responsible for assessment and modification of
AT&T Mainframe and Client/Server applications.
• Performed analysis and program modifications for Y2K compliance, using COBOL,
Cobol II, Focus, DB2, SQL, IMS DB/DC, Easytrieve, SAS, C, AWK and Shell.
AT&T Middletown, NJ 4/97 - 9/97
Programmer/Analyst - Consultant for the Year 2000 project
• Member of the Operations Technologic Center engaged in project management for
the Year 2000.
• Supported applications teams to establish the baseline test cases, define test
environment and test criteria in order to certify an application as being century
compliant.
EDUCATION
Chubb Institute Parsippany, NJ 08/1996 – 02/1997
Computer Programming
CEUB - Centro Unificado de Brasilia Brasilia, Brazil
Bachelors of Science, Mathematics
LANGUAGES
Portuguese
English
Spanish (Conversational)