Increasing voter knowledge of the ballot with Facebook - Devra Moehler and Sa...mysociety
This was presented by Devra Moehler and Samidh Chakrabarti from Facebook US, at the Impacts of Civic Technology Conference (TICTeC 2017) in Florence on 25th April 2017. You can find out more information about the conference here: http://tictec.mysociety.org
3 12 2008 Myths & Realities Of Democratic Trustee Governance Of Public Commun...michelletscott
This study examines the public engagement practices of the public community college boards of trustees. The trustees’ perceptions of public engagement were pursued through inquiry within five categories: (a) role and responsibilities, (b) definition of public engagement, (c) public engagement practices, (d) barriers to public engagement, and (e) how to make public engagement more effective. The results of study emerged within five major thematic areas, which have implications for theory and practice—(a) trustee roles, (b) trustee relationships with the public, (c) administrative and organizational structures, (d) leadership, and (e) policy which have implications for theory and practice. Finally, the three key conclusions of this study are (a) trustees do not identify deliberative public engagement as a role priority or a default priority; (b) the role of trustees must be reframed and redefined to include democratic public engagement practices; and (c) the public's role in democratic governance must be reclaimed.
This was presented by Samidh Chakrabarti and Winter Mason from Facebook at the Impacts of Civic Technology Conference (TICTeC2016) in Barcelona on 27th April. You can find out more information about the conference here: https://www.mysociety.org/research/tictec-2016/. Register for the 2018 TICTeC conference (18 & 19 April 2018) here: http://tictec.mysociety.org/
Tackling Wicked Problems Through Deliberative EngagementJonathan Dunnemann
Wicked problems have no technical solutions, primarily because they involve competing underlying values and paradoxes that require either tough choices between opposing goods or innovative ideas that can transcend the inherent tensions. Addressing them well also often requires adaptive
change — changes in behavior or culture from a broad range of potential actors — that neither expert nor adversarial processes tend to support.
Ogilvy Public Relations Worldwide and Georgetown University’s Center for Social Impact Communication developed this study with the objectives of showcasing trends in cause involvement and evaluating the role of a variety of activities in fostering engagement. An online survey was conducted by TNS Global among a nationally representative sample of 2,000 Americans ages 18 and over. The survey was fielded November 30 to December 22, 2010, and has a margin of error of +/-2.2% at the 95% confidence level.
Data and results of our 2018 efforts to introduce our beta product for a free election campaign platform to local candidates and citizens in New Jersey.
Presentation on electronic participatory budgeting at Midwest Decision Sciences Institute 2009 conference, Miami University, Oxford Ohio, April 18, 2009.
Bloom Works’ Social Impact Designer, Alyson Fraser Diaz, recently sat down with Community Up Founder, Jermeen Sherman, to discuss the emerging field of social impact design and share how their work aims to keep community members at the center of the design process. Watch a recording of their conversation to better understand the principles of social impact design, learn about several tools Alyson and Jermeen use in their work, and hear examples of how they’ve used these tools to create better outcomes.
The accompanying Community Engaged Design Guide is a free resource that your organization can use to begin incorporating insights from Alyson and Jermeen into your projects.
Beyond Civility: From Public Engagement to Problem SolvingEveryday Democracy
The national discussion on civility, borne out of the terrible events in Tucson, demonstrates that many believe the current overheated rhetoric is not working as a means to solve the nation’s problems. Policy debates are increasingly fraught with name calling, electioneering, posturing and worse.
In recognition of this, the National League of Cities (NLC) has created an action guide, Beyond Civility: From Public Engagement to Problem Solving, to assist local elected officials in creating a framework for civility and democratic governance that encourages governing a community in a participatory, deliberative, inclusive and collaborative way.
Increasing voter knowledge of the ballot with Facebook - Devra Moehler and Sa...mysociety
This was presented by Devra Moehler and Samidh Chakrabarti from Facebook US, at the Impacts of Civic Technology Conference (TICTeC 2017) in Florence on 25th April 2017. You can find out more information about the conference here: http://tictec.mysociety.org
3 12 2008 Myths & Realities Of Democratic Trustee Governance Of Public Commun...michelletscott
This study examines the public engagement practices of the public community college boards of trustees. The trustees’ perceptions of public engagement were pursued through inquiry within five categories: (a) role and responsibilities, (b) definition of public engagement, (c) public engagement practices, (d) barriers to public engagement, and (e) how to make public engagement more effective. The results of study emerged within five major thematic areas, which have implications for theory and practice—(a) trustee roles, (b) trustee relationships with the public, (c) administrative and organizational structures, (d) leadership, and (e) policy which have implications for theory and practice. Finally, the three key conclusions of this study are (a) trustees do not identify deliberative public engagement as a role priority or a default priority; (b) the role of trustees must be reframed and redefined to include democratic public engagement practices; and (c) the public's role in democratic governance must be reclaimed.
This was presented by Samidh Chakrabarti and Winter Mason from Facebook at the Impacts of Civic Technology Conference (TICTeC2016) in Barcelona on 27th April. You can find out more information about the conference here: https://www.mysociety.org/research/tictec-2016/. Register for the 2018 TICTeC conference (18 & 19 April 2018) here: http://tictec.mysociety.org/
Tackling Wicked Problems Through Deliberative EngagementJonathan Dunnemann
Wicked problems have no technical solutions, primarily because they involve competing underlying values and paradoxes that require either tough choices between opposing goods or innovative ideas that can transcend the inherent tensions. Addressing them well also often requires adaptive
change — changes in behavior or culture from a broad range of potential actors — that neither expert nor adversarial processes tend to support.
Ogilvy Public Relations Worldwide and Georgetown University’s Center for Social Impact Communication developed this study with the objectives of showcasing trends in cause involvement and evaluating the role of a variety of activities in fostering engagement. An online survey was conducted by TNS Global among a nationally representative sample of 2,000 Americans ages 18 and over. The survey was fielded November 30 to December 22, 2010, and has a margin of error of +/-2.2% at the 95% confidence level.
Data and results of our 2018 efforts to introduce our beta product for a free election campaign platform to local candidates and citizens in New Jersey.
Presentation on electronic participatory budgeting at Midwest Decision Sciences Institute 2009 conference, Miami University, Oxford Ohio, April 18, 2009.
Bloom Works’ Social Impact Designer, Alyson Fraser Diaz, recently sat down with Community Up Founder, Jermeen Sherman, to discuss the emerging field of social impact design and share how their work aims to keep community members at the center of the design process. Watch a recording of their conversation to better understand the principles of social impact design, learn about several tools Alyson and Jermeen use in their work, and hear examples of how they’ve used these tools to create better outcomes.
The accompanying Community Engaged Design Guide is a free resource that your organization can use to begin incorporating insights from Alyson and Jermeen into your projects.
Beyond Civility: From Public Engagement to Problem SolvingEveryday Democracy
The national discussion on civility, borne out of the terrible events in Tucson, demonstrates that many believe the current overheated rhetoric is not working as a means to solve the nation’s problems. Policy debates are increasingly fraught with name calling, electioneering, posturing and worse.
In recognition of this, the National League of Cities (NLC) has created an action guide, Beyond Civility: From Public Engagement to Problem Solving, to assist local elected officials in creating a framework for civility and democratic governance that encourages governing a community in a participatory, deliberative, inclusive and collaborative way.
Application Democratic Governance and Policy NetworksPolicy n.docxmammiesfa
Application: Democratic Governance and Policy Networks
Policy networks are a prevalent feature of democratic governance. The policy network approach requires collaboration among interested parties in order to make progress in forming public policy. The various actors in a policy network organize, form coalitions, communicate, coordinate, and compete around policy issues of interest to them. Policy networks are organic entities that may change over time. Depending on the policy issue, today’s allies in a policy network may be tomorrow’s enemies. For example, conservative and libertarian groups may work together to defeat a new tax proposal but may quickly part ways over the legalization of medical marijuana. The operation of policy networks is shaped by the political, social, and economic climate in which they operate.
To prepare for this Assignment:
Review the articles “Analyzing and Managing Policy Processes in Complex Networks: A Theoretical Examination of the Concept Policy Network and Its Problems” in this week’s Learning Resources. Consider the definitions of policy network presented and the evolving structures and processes associated with the term
policy network
.
Recall the issue you selected for this week’s Discussion and think about which actors and organizations might be part of the policy network related to the issue.
.
This is what I wrote about this week
How should policy makers balance competing interests?
Policy makers have tried to balance competing interest since the beginning of time and have been successful had it until now. Thanks to social media people all over the country are able to express their views on any and everything that is going right and wrong in this country. Policy makers are now forced to listen to the people and can no longer turn a blind eye to what’s going on in the United States. The Obama administration saw the impact of social media and used this platform to reach people who had never voted for and young people who never paid that much attention to politics. According to Harvey (2014), “Social media has become as much a part of American politics as county fairs, according to Harvey.”
Philips, A., (2014).
Social media has had an impact on politics.
Retrieved from
http://lasvegassun.com/news/2014/aug/24/social-media-has-had-impact-politics/
.
The Assignment (2
Briefly describe the issue you selected.
Describe the actors and organizations in the policy network related to your chosen issue.
Explain how democratic governance influences the operation of policy networks, specifically the one(s) related to your issue. Next, explain how policy networks influence democratic governance.
Based on your analysis, draw conclusions and share insights about the relationship between democratic governance and policy networks.
Support your Assignment with specific references to all resources used in its preparation. You are asked to provide a reference list only for those resources
.
Comments What are some ways public servants can encourage citizen.docxclarebernice
Comments: What are some ways public servants can encourage citizen participation? (Add 5)
Response one-PADM-08
Rather than the old ‘New Public Management’ theory that focused on citizens as clients that receive service from the government, the ‘New Public Service’ focusses on making active participants in governance, policy formulation, and implementation. This theory makes much sense because it is based on human behavior attributes like trust, dignity, empathy, citizenship and service, and it calls for the perfection of equity, fairness, empowerment and responsiveness since they are as important as effectiveness and efficiency (Schwalbe, 2016). Therefore, the NPS is realistic though it is challenging to achieve.
Since the NPS is a system of governance that is based on involving citizens in governance, engaging them should be the greatest thing to consider. How shall the government know how citizens want things to be done if they don’t engage them and get feedback? Whenever NPS has been implemented the major theme has been, “to try to find new and innovative ways to improve citizen engagement and build communities around a framework of shared values and democratic dialogue” (Denhardt & Denhardt, 2007).
Citizen involvement can be largely improved through active engagement of citizens in meaningful and interactive dialogue by politicians and other public service officers. The forums of engagement that have been there are mere jokes. This is because they have been used to collect feedback and opinion from the citizens but the citizens never get any feedback from the other end. For instance, the local governments have tried to get the input of citizens but communication is always one-way (Schwalbe, 2016). The government should also diversify the channels it uses to reach out to the citizens. They should not stick to online platforms only because very few people use these channels (Schwalbe, 2016) Citizen engagement levels can also be boosted by the positive response to their response, not through letters and memos of acknowledgement but through actual implementation and evident changes in service delivery. If a clear way of contributing to service with the public interest at heart and the building of active citizenship, it will not only change the attitude of citizens about work but also their level of engagement in public forums (Denhardt & Denhardt, 2007). Communication, prompt and accurate response to feedback, and evident policy implementation will boost the levels of citizen involvement of local politics.
The government should formulate ways of making citizens know that all the civic affairs concern them. The mentality on citizens that they should only engage in public issues or even engage the national leaders they elected when issues with negative impact to then affect them (Schwalbe, 2016) should be discouraged strongly. It is the responsibility of the leaders to fully embrace and implement the servant leadership that is advocated for in ...
The Internet is a revolutionary force. If it means more significant participation in politics rather than a commitment to democratic values, it is democratization. Extremist groups that reject these values benefit from the "democratization" of knowledge and communication. The direct political impact of the Internet has been to strengthen the views of extremists and increase the number of people who represent them. According to Wajid khan's point of view, New political mechanisms are needed to control participation and dissent.
The decline in content moderation
The Internet's impact on content delivery has been particularly pronounced, with decentralized media replacing editors and fact-checkers of the past. Social media has become more and more disinterested. Facebook has become a primary news source for many Americans, but word on Facebook is automatically selected and tailored to group preferences, resulting in information that contradicts established beliefs. Are often included.
Companies design algorithms that maximize user engagement. Algorithms do this by selecting information based on the user's interests. Wajid Khan Mp concludes that User interests can automatically reflect and unwittingly reinforce biases.
Some studies suggest that the information overload unleashed by the internet fuels the spread of conspiracy theories that offer simple and coherent explanations for complex and unpredictable events. I'm here. The Internet provides proponents of these theories with a broader audience and an uncritical medium to disseminate them.
Legitimacy and Consent of Rulers
Legitimacy arises from the consent of the ruled to recognize authority and agree to its rules (often by voting, a symbolic act of affirmation). Permission can be obtained through moral authority, such as religion, coercion, or violence (where the subject does not oppose the issue out of fear) or through participation mechanisms. Moral authority and expertise can also exert influence, but this influence is most effective when reinforced or "operationalized" through formal institutions.
Communities where the consent of the governed is insufficient to confer authority, become unstable. The challenges to liberal democracy began before the Internet, but the online environment has reinforced them, allowing for competing narratives and unfiltered information, amplifying extremism and conspiracy theories.
The Internet has changed the requirements of political legitimacy and democratic consent. Currently, structured representative democracies have not fully lived up to the expectations that the Internet has brought to citizens regarding access to information, a voice in decision-making, and direct contact with political leaders.
Canadian Politician Wajid khan says the same pressures pushing companies to become flatter, less hierarchical organizations are also putting pressure on governance structures. Citizens also expect immediacy and authenticity of their messages. The
Impact of the Internet on politics
The Internet is a revolutionary force. If it means more significant participation in politics rather than a commitment to democratic values, it is democratization. Extremist groups that reject these values benefit from the "democratization" of knowledge and communication. The direct political impact of the Internet has been to strengthen the views of extremists and increase the number of people who represent them. According to Wajid khan's point of view, New political mechanisms are needed to control participation and dissent.
The decline in content moderation
The Internet's impact on content delivery has been particularly pronounced, with decentralized media replacing editors and fact-checkers of the past. Social media has become more and more disinterested. Facebook has become a primary news source for many Americans, but word on Facebook is automatically selected and tailored to group preferences, resulting in information that contradicts established beliefs. Are often included.
Companies design algorithms that maximize user engagement. Algorithms do this by selecting information based on the user's interests. Wajid Khan Mp concludes that User interests can automatically reflect and unwittingly reinforce biases.
Some studies suggest that the information overload unleashed by the internet fuels the spread of conspiracy theories that offer simple and coherent explanations for complex and unpredictable events. I'm here. The Internet provides proponents of these theories with a broader audience and an uncritical medium to disseminate them.
Legitimacy and Consent of Rulers
Legitimacy arises from the consent of the ruled to recognize authority and agree to its rules (often by voting, a symbolic act of affirmation). Permission can be obtained through moral authority, such as religion, coercion, or violence (where the subject does not oppose the issue out of fear) or through participation mechanisms. Moral authority and expertise can also exert influence, but this influence is most effective when reinforced or "operationalized" through formal institutions.
Communities where the consent of the governed is insufficient to confer authority, become unstable. The challenges to liberal democracy began before the Internet, but the online environment has reinforced them, allowing for competing narratives and unfiltered information, amplifying extremism and conspiracy theories.
The Internet has changed the requirements of political legitimacy and democratic consent. Currently, structured representative democracies have not fully lived up to the expectations that the Internet has brought to citizens regarding access to information, a voice in decision-making, and direct contact with political leaders.
Canadian Politician Wajid khan says the same pressures pushing companies to become flatter, less hierarchical organizations are also putting pressure on governance structures. Citizens also expect immediacy an
Abdullah NomanDate 9222016English 110Literature review.docxransayo
Abdullah Noman
Date: 9/22/2016
English: 110
Literature review
In this part of literature review, consist of several published Martial where one goes through and help to create an interface from an image from what the main writer points are ("Literature Reviews"). My topic is based on the electronic signature that is an initiative that id implemented to deliver changes in the society and make some advanced progress ("How Digital Signatures Work"). This system considers what the community experience and the mode of carrying on some activities either to generate income or help in the standard of living among the involved members of the community through signatures submission. It draws some attention to any individual who gets to hear such activity is being run in the area. Therefore this interprets that this is an aspect that is loved by many since it provides a chance for expanding territory in the live hood of the community. The existence of such forum may, therefore, get accompanied by some issues that arise and hinder the smooth flow of the activity that is being carried out in this area. Thus to highlight on several issues that tend to emerge, I can start by lack of unity that brings about cooperation and helps to carry out the entire roles and responsibility in the electronic signature collection("How Digital Signatures Work").
This returns a failure without success since the cooperation is wiped out, another thing is the lack of interest since the members do not have the idea of the program that is being carried out and they end up assuming it when applicable. The other issue is the interrelationships of the people which identify how the people stay and tend to have a share in their daily activities needs. These questions give someone so think beyond the eyebrows on how to solve them and come up with the best suiting method that can refresh and make things work in a strategic and objected manner in the community. To an in-depth perspective, it is an indication that more attention is supposed to be run in this community and the people get educated. This can create a moderate way to a future and high community involvement in the electronic signature collection.
Talking about the background is most useful information to me and gives me a comfortable zone when scrolling my interest to the best class. This creates an environment that is so cool and sober to deal with when it comes to any dominant issue that there is a need to know about. To main concern is all about the unity that bonds the people together. Events are put into practice where they are implemented or even be applied to deferent orders. Factors of problems should always be dealt in directive order and sure means to kill the doubt that exists
Remembering the government of America, it is so interesting since there is a flashback. Some activities that existed come in mind and so interest to recall the participants, in this c.
1234 Oak StreetComment by Author Good letter format that fChantellPantoja184
1234 Oak Street Comment by Author: Good letter format that follows the sample.
Tyler, Texas 75703
October 6, 2015
Mayor Martin Heines
City of Tyler
P.O. Box 2039
Tyler, TX, 75710
Dear Mayor Haynes:
The continuance of America’s heritage hinges on the involvement of each generation in the political and civic spheres of society. Today, this hinge is rusty and in need of repair. Richard Fry, a senior researcher for Pew Research Center, writes that “this year, the ‘Millennial’ generation is projected to surpass the outsized Baby Boom generation as the nation’s largest living generation.” Yet the Millennial generation, aged eighteen to thirty-four years old this year, is cynical towards government and apathetic towards voting and civic involvement.
In a study released April 29th by Harvard University’s Institute of Politics entitled “Survey of Young Americans’ Attitudes Toward Politics and Public Service,” only 21% of young Americans view themselves as “politically engaged” and 34% “volunteer in community service.” These facts are troubling. As of this year, an overwhelming majority of this new largest generation of Americans is not politically involved and does not volunteer in the local community. It is time for local government to step in and do what it can to engage its new constituent majority. I suggest that a new city-wide initiative be adopted, targeted toward the Millennial generation’s age group as potential members, for which the City of Tyler may provide an executive committee, office and staff structure, and financial grants, with the mission of providing a way to bring together, activate, and empower Tyler’s young adults to become increasingly involved in their community and participate in the political sphere.
In order to achieve this proposal, the Tyler City Council must adopt an initiative to attract young leaders in the community and engage their involvement. This would include setting up an organizational structure consisting of an executive committee with a Tyler City Council member as chair. It might also be helpful to install you as an honorary co-chair in this committee. There would be standing committees governing specific departments necessary to the project such as a marketing committee, membership committee, and events committee. Temporary committees may be formed as needed. Full-time staff would be necessary to put the committee’s decisions into action, establishing partnerships within the community such as nonprofits and elected officials, and sponsoring education initiatives for political involvement. The staff would take full advantage of social media including Facebook, Twitter, and Instagram—favorite outlets and sources of information for Millennials. These networks can be used to further spread the word about events and opportunities made available. Memberships would be granted free of charge to Tyler residents, and others who have a vested interest in Tyler. They must be willing to sign a pledge to be ...
1234 Oak StreetComment by Author Good letter format that fCicelyBourqueju
1234 Oak Street Comment by Author: Good letter format that follows the sample.
Tyler, Texas 75703
October 6, 2015
Mayor Martin Heines
City of Tyler
P.O. Box 2039
Tyler, TX, 75710
Dear Mayor Haynes:
The continuance of America’s heritage hinges on the involvement of each generation in the political and civic spheres of society. Today, this hinge is rusty and in need of repair. Richard Fry, a senior researcher for Pew Research Center, writes that “this year, the ‘Millennial’ generation is projected to surpass the outsized Baby Boom generation as the nation’s largest living generation.” Yet the Millennial generation, aged eighteen to thirty-four years old this year, is cynical towards government and apathetic towards voting and civic involvement.
In a study released April 29th by Harvard University’s Institute of Politics entitled “Survey of Young Americans’ Attitudes Toward Politics and Public Service,” only 21% of young Americans view themselves as “politically engaged” and 34% “volunteer in community service.” These facts are troubling. As of this year, an overwhelming majority of this new largest generation of Americans is not politically involved and does not volunteer in the local community. It is time for local government to step in and do what it can to engage its new constituent majority. I suggest that a new city-wide initiative be adopted, targeted toward the Millennial generation’s age group as potential members, for which the City of Tyler may provide an executive committee, office and staff structure, and financial grants, with the mission of providing a way to bring together, activate, and empower Tyler’s young adults to become increasingly involved in their community and participate in the political sphere.
In order to achieve this proposal, the Tyler City Council must adopt an initiative to attract young leaders in the community and engage their involvement. This would include setting up an organizational structure consisting of an executive committee with a Tyler City Council member as chair. It might also be helpful to install you as an honorary co-chair in this committee. There would be standing committees governing specific departments necessary to the project such as a marketing committee, membership committee, and events committee. Temporary committees may be formed as needed. Full-time staff would be necessary to put the committee’s decisions into action, establishing partnerships within the community such as nonprofits and elected officials, and sponsoring education initiatives for political involvement. The staff would take full advantage of social media including Facebook, Twitter, and Instagram—favorite outlets and sources of information for Millennials. These networks can be used to further spread the word about events and opportunities made available. Memberships would be granted free of charge to Tyler residents, and others who have a vested interest in Tyler. They must be willing to sign a pledge to be ...
Storytelling For The Web: Integrate Storytelling in your Design ProcessChiara Aliotta
In this slides I explain how I have used storytelling techniques to elevate websites and brands and create memorable user experiences. You can discover practical tips as I showcase the elements of good storytelling and its applied to some examples of diverse brands/projects..
EASY TUTORIAL OF HOW TO USE CAPCUT BY: FEBLESS HERNANEFebless Hernane
CapCut is an easy-to-use video editing app perfect for beginners. To start, download and open CapCut on your phone. Tap "New Project" and select the videos or photos you want to edit. You can trim clips by dragging the edges, add text by tapping "Text," and include music by selecting "Audio." Enhance your video with filters and effects from the "Effects" menu. When you're happy with your video, tap the export button to save and share it. CapCut makes video editing simple and fun for everyone!
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
This study examines cattle rearing in urban and rural settings, focusing on milk production and consumption. By exploring a case in Ahmedabad, it highlights the challenges and processes in dairy farming across different environments, emphasising the need for sustainable practices and the essential role of milk in daily consumption.
Decormart Studio is widely recognized as one of the best interior designers in Bangalore, known for their exceptional design expertise and ability to create stunning, functional spaces. With a strong focus on client preferences and timely project delivery, Decormart Studio has built a solid reputation for their innovative and personalized approach to interior design.
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page pmgdscunsri
Figma is a cloud-based design tool widely used by designers for prototyping, UI/UX design, and real-time collaboration. With features such as precision pen tools, grid system, and reusable components, Figma makes it easy for teams to work together on design projects. Its flexibility and accessibility make Figma a top choice in the digital age.
2. DecisionLoop is a responsive website that address the usability shortcomings of the current system of public
political participation. For organizers, it provides a way to gather action steps around a cause and to
advertise those steps to people interested in the cause. For people who may not be familiar with political
strategy, it provides an easily accessible, jargon-free place to find out anything they can do to help.
3. Issue Page
2
1
3
4
1. Description fades
out to indicate that it
will expand if tapped.
is eliminates the
need for a small “read
more” link.
2. Before the “What
You Can Do” section
is an alert of the next
important event
related to the issue.
is lends a sense of
urgency to the
viewer.
3. Each action step in
the What You Can Do
section goes to a
separate page with
more information
4. e “Get Educated”
section leads the user
to more information,
but involves
functionality to
remind them that
there is still action to
be done
4. Post a New Issue
5
6
7
5. e jurisdiction
that the issue falls
under will determine
who the relevant
people and
organizations to
contact are. ere are
options for “I don’t
know” and “Not
Applicable.”
6. e option to
suggest people
contact a
representative is
automatically
configured based on
jurisdiction
7. Other action
options involve
screens to ask the
user to enter more
details
5. Contact your representative page
8
8. e representative contact page
takes advantage of device
capabilities to enable single-click
calls, emails, and tweets, as well as a
single-click post office finder. For
many jurisdictions, this
information is publicly available in
an easily accessible format.
6. Design Research | Background
Ramírez De La Piscina, Txema. “Social Movements in the Public Sphere New Forms
of Communication Arise and Transgress Old Communication Codes.” Zer: Revista de
Estudios de Comunicacion 12, no. 23 (November 2007): 63–87.
Barnes, Gary, and Peter Langworthy. Increasing the Value of Public Involvement in
Transportation Project Planning. St. Paul, MN: Minnesota Department of
Transportation, March 2004. http://www.lrrb.org/media/reports/200420.pdf.
Grengs, Joe. “Community-Based Planning as a Source of Political Change: The
Transit Equity Movement of Los Angeles’ Bus Riders Union.” Journal of the
American Planning Association 68, no. 2 (2002): 165–178. doi:
10.1080/01944360208976263.
Hillier, Jean. “Beyond Confused Noise: Ideas Toward Communicative Procedural
Justice.” Journal of Planning Education and Research 18, no. 1 (September 1, 1998):
14–24. doi:10.1177/0739456X9801800102.
Maskovsky, Jeff. “Governing the ‘New Hometowns’: Race, Power, and
Neighborhood Participation in the New Inner City.” Identities 13, no. 1 (2006): 73–
99. doi:10.1080/10702890500535566.
I had previously conducted research in the field
of public participation, specifically in the field of
transportation and sustainability planning.
I found that the basic logistics and difficulty of
participating at all was the main barrier to
participation, and allowed planning
departments to legally get the required level of
participation without actually having the
relevant members of the public represented.
7. Design Research | Competitive Analysis
Traditional
Organizing
Meaningful relationships are possible, and people
involved are willing to put in a lot of time and
knowledge to figure out solutions
ey take a lot of human power, photocopying, and
phone banking to work
Open Town Hall
Allows citizens to comment directly to the
government agency anytime and anywhere with an
internet connection without necessarily having to sit
through a lengthy public meeting
To access, users must go to the agency website, which
may not be where they usually are. Commenting requires
knowledge of planning documents and planning jargon.
Social interaction between users is limited.
Petitioning
Websites
Mobilizes huge numbers of people to do something,
often written in a compelling style, and very easy to
do for almost everyone
A few levels away from direct action for the sake of
convenience. Makes people think they are doing their
civic duty without following up with those people to keep
them engaged.
Neighborland Easy for anyone to state anything they want in the
city and would be willing to organize around.
Suggestions for change are divorced from the context of
action already being done, the larger political ecosystem
that include opposition, and the people who hold power.
8. Design Research | User interviews
30 responses to an online survey about
online political participation
Phone interviews with a journalist, a
student organizer, a government employee
responsible for public outreach, an
organizer at an LGBT athlete advocacy
organization, and an organizer that
facilitates discussions to help people isolate
their issue and strategize
Discussions with other GA students and
people at the Code for San Francisco Civic
Hack Night
9. Persona | Kendall
Kendall has been working in organizing for over 20 years, and is
used to, though still frustrated with, the difficulty of bureaucracy,
strategy, and mobilizing others. Still, she has had many successes
(and failures), so she is well aware of her own capacity to affect
change. She is also aware that it is meaningless without
community support and empowerment, so when she interfaces
with those outside of her organization, she always tries to let
them know that there are many things they can do to contribute.
She is starting to use Facebook to post the images from the
events she attends, and to show off organizers, organizations,
and people she is impressed with. She also uses Facebook to
encourage people to come to her organization’s events and to ask
people to vote and volunteer on campaigns.
She is busy with the day-to-day activities of her organization,
which is concerned with serving people, and the political
activities, which are intended to make it easier and less necessary
to serve those people.
Age:
46
Occupation:
Vice President of
a mid-sized
Los Angeles
nonprofit for the
mentally
disabled
10. Age:
23
Occupation:
Macy's Cosmetic
Beauty Advisor
She learned about the political process years ago in her high
school government class, but has never really thought about the
possibility of incorporating it into her everyday life. Although she
reads blogs and news articles and casually talks about politics
with her friends when it’s interesting or relevant, she is
somewhat embarrassed to admit that she has no idea how or if
she could have a say in politics.
Sometimes her friends post links to petitions on Facebook. If she
agrees with them, she will usually sign it because she wants to
contribute to her friend’s cause, she wants to stay politically
involved, and petitions are easy to sign.
Although she feels that signing petitions helps, she is somewhat
distrustful and unsure of how exactly they help. She never finds
out about the outcome of the petition, but still seems to receive
heaps of spam email from the petition organizers.
Persona | Daniela
11. User Roles in the system
Organizer/
Organization
Politician/
Agency
Citizen
elects to office
and expresses
opinions to
makes
decisions
regarding
citizens
empowers
citizen to be
active in politics
relies on
organizers for
relevant
information
spends a lot of time interacting with
government so others don’t have to.
trusts organizations with experts over
non-expert citizens
12. App Diagram
Home Page:
Custom Issue
Feed
Browse
topics
Create
an
Issue
My
Profile
Following Settings
Global
Navigation
Sign
Out
Enter
Information
Enter
Action
Steps
Notifications
Edit
Profile
Issues Tags People
Individual
Issue Page
Action Steps ("What
You Can Do")
More Information
("Get Educated")
Popular
Tags
Issues
within those
tags
14. User Feedback on First Iteration
Making the central feature on the front page a huge search box with the
text “What issue are you working on right now?” is prohibitive to a huge
segment of potential users who are not activists.
e site is too neutral: where are the emotional appeals?
“Your Issues” sounds like a psychological problem. Perhaps “Following”
would be a better word choice.
All notion of time is missing (i.e. legislative timeline, deadlines for
participation, a sense of urgency, etc.)
16. User Feedback on Second Iteration
Navigation is entirely unclear.
ere is too much text and not enough imagery.
Having “Post to Social Media” as an action step perpetuates slacktivism
and is counterintuitive to the purpose of the project.
Action steps are vague and uninviting. Being specific is possible and
preferable.
Using twitter hashtags as issue names is confusing. So is the word “issue”,
for that matter.
18. User Feedback on Third Iteration
e “What You Can Do” boxes don’t look like calls to action. ey have tiny
text and are hardly offset from the background.
ere is no visual hierarchy of which action steps are the most important
ones to do. Try giving a single option.
Key dates seem disconnected from the rest of the page. ere is no sense
of relevance or urgency.
Crowdsourcing action steps is asking for trouble. Let the organizer choose
the steps and who else can contribute.
20. Flow | Daniela’s path
She enters through a link posted on
Facebook to “Support healthcare
workers in San Francisco!”
Once on the issue page, she reads a
little about the cause, and chooses
to contact her senator
Since she is most
comfortable with
Twitter, she chooses to
tweet her concerns
21. Flow | Kendall’s path
Kendall enters
through home
page
She uses the
dropdown
navigation to
select “Post an
Issue”
She enters
basic issue
information
She adds in the
action steps
she thinks
would help
K
t
An issue is successfully
posted and she sends out
the link to friends,
family, and colleagues
22. Next Steps
Add in a helper page before the
Post a New Issue flow to tell
people what an appropriate issue
for the site is.
Add an “I don’t know what to say”
section of the “Contact your
Representative” page to give
people a script or template that
might help them.
Interview more organizers about
their current strategies and
mental models of organization.
Prototype an overlay bar on
external news articles that
prompts people to take action
Code it up and keep iterating!