Day 1: Creating a World-Class Onboarding Program
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You never get a 2nd chance to create an unforgettable experience for new associates. Recruitment efforts are time consuming and costly but necessary to identify best fit and top talent. Make sure that new hires continue to feel supported and embedded in your culture with an effective welcome and onboarding experience.
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Day 1: Creating a World-Class Onboarding Program
- 4. BestSTART is an onboarding experience designed to help new associates feel connected to Alcon, understand our proud history & bright future, our purpose, and our values & behaviors. The program provides opportunities to learn with associates across functions, network with leadership, and exposure to D&I and ERG initiatives. Officers from security, BPO and compliance provide onsite training and awareness. Associates receive necessary IT devices along with setup and installation training to ensure they function properly.
- 6. Onboarding ½ Day Continental Breakfast Paperwork and Badging Welcome and Introductions Review Benefits and Security Meet Manager and Campus Tour Day 1 (Feel) Hot Breakfast Paperwork and Badging Executive Welcome Culture Map Activity Lunch with associates Expanded Tour Organizational Mat Activity Corporate Giving Day 2 (Know) Hot Breakfast Executive Welcome Interactive Icebreaker Benefits Lunch with manager Security & Compliance D&I and Employee Resource Groups IT Delivery and Training Day 3 (Do) Hot Breakfast What’s Next? 30- 60-90 days Local Support and Training Field Support and Training
- 7. New Associates will feel connected to Alcon’s Mission New Associates will make good decisions with patients, customers, and colleagues in mind Associates will own their career by developing a strong relationship with their manager New Associates can effectively use tools and resources to help them in their career Associates will successfully perform and contribute within their unique environment
- 8. Learning Map® and Mat, Cards, Kit, etc.
- 9. 30, 60, 90 and owning your career
- 11. “I was not looking forward to spending three days in training, but it was so informative and made us get out of our comfort zone... You made it light and entertaining... It was great.” – Finance Associate “Thanks for a great BestSTART experience! You did more in 3 days than my previous company did in 8 years.” – Field Sales Associate Thank you for a great BestSTART!! The program was so organized and informative... Truly great job! These two and half days went off without a hitch! I’m so glad that BestSTART was developed to truly introduce new hires to the incredible company they have joined.” – Rehired Associate “Onboarding process is thorough and energized, again, a testament to the commitment to employees.” – New Associate “I learned so much about the company culture and organization even though I had been a contractor here for 1.5 years.” – Contractor to Full time hire “I really found the first day most important as it communicated the company’s mission and values.” – New Associate
Editor's Notes
- Creating a World-Class Onboarding Program
- We’ve all probably heard the old saying that “You never get a 2nd chance to make a 1st impression” This is true for an associates first day on the job too!
- Remember some First’s... - High School (pictures) - First Date - First Job - First Day of your current job
- The BestSTART Objective Statement: BestSTART is an onboarding experience designed to help new associates feel connected to Alcon, understand our proud history & bright future, our purpose, and our values & behaviors. The program provides opportunities to learn with associates across functions, network with leadership, and exposure to D&I and ERG initiatives. Officers from security, BPO and compliance provide onsite training and awareness. Associates receive necessary IT devices along with setup and installation training to ensure they function properly.
- Why? Don’t create a Checklist ... Create an Experience
- Then vs Now Onboarding ½ Day Continental Breakfast Paperwork and Badging Welcome and Introductions Review Benefits and Security Meet Manager and Campus Tour Day 1 (Feel) Hot Breakfast Paperwork and Badging Executive Welcome\ Culture Map Activity Lunch with associates Expanded Tour Organizational Mat Activity Corporate Giving Day 2 (Know) Hot Breakfast Executive Welcome Interactive Icebreaker Benefits Lunch with manager Security Employee Resource groups What’s Next? 30-60-90 Day 3 (Do) Hot Breakfast IT Delivery and Training Local Support and Training Field Support and Training
- Objectives: - New Associates will feel connected to Alcon's Mission - New Associates will make good decisions with patients, customers, and colleagues in mind - New Associates will own their career by developing a strong relationship with their manager - New Associates can effectively use tools and resources to help them in their career - New Associates will successfully perform and contribute within their unique environment
- What? Root Learning Map & Mat, cards, kit, etc
- What? We can’t always be sure that a manager will be able to provide the necessary steps along the way to ensure that a new associate continues to be onboarded fully. The guide is designed to help associates connect with key people, develop skills, and perform necessary tasks over the next 30, 60, 90 days and begin owning your career.
- Global roll out To create a World-Class program you need to launch it around the world.
- Response 96% Satisfaction “I was not looking forward to spending three days in training, but it was so informative and made us get out of our comfort zone... You made it light and entertaining... It was great.” – Finance Associate “Thanks for a great BestSTART experience! You did more in 3 days than my previous company did in 8 years.” – Field Sales Associate “Thank you for a great BestSTART!! The program was so organized and informative... Truly great job! These two and half days went off without a hitch! I’m so glad that BestSTART was developed to truly introduce new hires to the incredible company they have joined.” – Rehired Associate “Onboarding process is thorough and energized, again, a testament to the commitment to employees.” – New Associate “I really found the first day most important as it communicated the company’s mission and values.” – New Associate “I learned so much about the company culture and organization even though I had been a contractor here for 1.5 years.” – Contractor to Full time hire