Davenport IA Operations Guide with Strategic Planning

1. PUBLIC WORKS
ADMINISTRATION
OPERATIONS GUIDE
DavenportPublicWorksAdministration and Division specific Operations
Guides defineestablished policies and providegeneralprocedural
guidancefordelivering theservices of public works.
Chapter 1
About Our Organization
Mission,Vision,Values,Goals
OurOrganizationalChart
OurLogo
Policies, Practices,Procedures
Codeof Ethics

2. Davenport Public Works Administrative Operations Guide
Chapter 1 - About Our Organization
Last Revision 08/27/15, rrd
Review and Acceptance ~ Assistant Public Works Director, Nicole Gleason
1.1 PublicWorks Mission,Vision, ValuesandGoals. Aspart of the budgetprocess andMayor/Council
goal setting, DavenportPublicWorks shall annuallyreview,andupdate,asneeded, itsstrategicplan,
mission,vision,valuesandgoals toensure the agency’sdirection remainsconsistent, complimentary
and currentwiththe City’soverall goals, strategiesandagencyresponsibilities. The methodand
mannerusedto conductstrategicplanningisdefinedbythe PublicWorksDirectorandshall
encourage inputfromall PublicWorksstaff.The resultof strategicplanningalignsdivisionservices
withCityCouncil goalsandsupportsthe budgetprocess.
See Appendix4A foradditional detailsonthe budgetdevelopmentprocessandassociatedtasks,
includingStrategicPlanning.
1.1.1 Mission. The missionof PublicWorksistoprovide professionallymanagedfundamental
servicesthatprotect,sustain,andgrow the natural and builtenvironmentforthe present
and future of the community.
1.1.2 Vision.PublicWorksVisionistoprovide reliableexceptional publicservice.
1.1.3 Values.Our Valuesare:
o PerformancewithPride -- Reliability,Efficiency,FairPay,Commitment,Pridein
Work, Do OurBest,Preparedness,Responsibility,Teamwork,GoingAbove and
Beyond
o Commitmentto the Community -- The Community, CustomerService,PublicTrust,
Environment,GivingBack
o Professionally Skilled Workforce -- Work force/employee,Training,Knowledge,
Growth andSafety
o IntegrityatAll Levels -- Continuousprocessimprovement,honesty,integrity,and
leadership
o RespectourResources -- Supportthe Work Force (tools,equipmentandtraining),
Employee Respect,Employee Unity,Fairness/EqualTreatment,Equipment,
Relationships,Family,Vacation(Work/LifeBalance)
1.1.4 Goals. See NextPage.
[APWA Chapter1.1, 1.3, 1.6, 4.2 and 4.3]

3. Davenport Public Works Administrative Operations Guide
Chapter 1 - About Our Organization
Last Revision 08/27/15, rrd
Review and Acceptance ~ Assistant Public Works Director, Nicole Gleason
Davenport PublicWorks ● Strategic Planning
Cross FunctionalGoals, Last Revision August2014
Lead the
Workforce
Improve the Hiring
and Transition Process
Training
Empower the Worker
Foster Innovation
Effective
Communications
Union Contract
Negotiations
Encourage and
Embrace Change
Accountability
Reward Employees
Equip the
Workforce
More / Proper
Training
Safety Improvements
Grow / Change with
World
Work Order
Management
Detailed Task List
Well Maintained
Equipment
Execute the
Mission
Use of Technology
Cost /Work
Efficiencies
Safety Improvements
Accountability
Proactive
Customer Service
Planning
Manage
Funding
Accountability
Proper Scheduling of
Purchases / Projects
(Large & Small /
Design &
Construction)
Monitor Account
Balances / MUNIS
Training
Knowledge of
Purchasing Policies
Logistics Management
Simplify Navigation of
Accounts
Project Management
Proactive VS Reactive
Cost Efficiency &
Effectiveness
Embrace
Sustainability
Reaccreditation
Manage STAR
Adapt Environmentally
Friendly Power
Production
Offer Expanded
Community Recycling
Programs
Paperless Technology

4. Davenport Public Works Administrative Operations Guide
Chapter 1 - About Our Organization
Last Revision 08/27/15, rrd
Review and Acceptance ~ Assistant Public Works Director, Nicole Gleason
1.2 About the PublicWorksDepartment. DavenportPublicWorksisresponsibletomaintainour
natural and builtenvironmentwithvisionandenvironmentalstewardshipinaneverchanging
world. PublicWorksis:the streets,signsandsignalsthataidyour dailycommute,the systemsthat
collectwaste fromyourhome,the programsthat protectthe healthandsafetyof ourcitizensand
our community'senvironment,andthe projectsthatmaintainandallow ourCityto grow. The
servicesprovidedare fundamental toqualityof lifewe enjoyinthe Cityof Davenport.
The PublicWorksDepartmentiscomprisedof 15 Divisions: Administration,Airport,CitiBusTransit,
Code and SafetyEnforcement,Compost,Engineering,FacilitiesManagement,FleetManagement,
Forestry,Parking,SewerMaintenance,SolidWaste,StreetMaintenance,TrafficEngineering, and
WastewaterTreatment. The Departmentgenerallyemploysclose to325 individualsandisa 24/7
operationwithemergencyresponse responsibilities. The operationsof PublicWorksare conducted
fromthree locationswithinthe City: The DavenportPublicWorksCenter,the Wastewater
TreatmentPlantandthe CompostFacility.

5. Davenport Public Works Administrative Operations Guide
Chapter 1 - About Our Organization
Last Revision 08/27/15, rrd
Review and Acceptance ~ Assistant Public Works Director, Nicole Gleason
*The Assistant Director of Public Works, City Engineer/Deputy Director of Public Works and the Deputy Director
of Public Works may be called out as Senior Managers in documents where all share responsibility for an item.
1.2.1 PublicWorks Logo.
1.2.2 About PublicWorks’ Divisions.The businessplans, organizational chartsandservice
descriptionsforeach of PublicWorks’ Divisionsisreviewed, updatedandcommunicatedto
publicworksstaff annuallyas partof the City’sbudget preparation process,referto
Appendix 4A foradditional detail. Thosebusinessplans,organizationalchartsandservice
descriptions canbe foundinthe mostcurrent Cityof DavenportOperatingandCapital
ImprovementBudget, at
http://www.cityofdavenportiowa.com/eGov/apps/document/center.egov?view=item;id=11859.
Information abouteachof the Divisionscanalsobe foundinDivisionspecificchapters10
through39.
[APWA Chapter1.2]
1.3 Policies,Practicesand Procedures. DavenportPublicWorkshasbeenaccreditedbythe American
PublicWorksAssociation(APWA) since Octoberof 2007. APWA Accreditationdemonstratesour
commitmenttocontinuousprocessimprovementandbestmanagementpractices.PublicWorks
maintainsoperationalguidesandstandardoperatingproceduresforeachof itsdivisionswhich
include standardsforoperationsin34 of 39 functional areasthe AmericanPublicWorksAssociation
(APWA) offersaccreditationfor.
In addition tooperation’sguidesthat define the policiesandproceduresforthe organization,Public
Works andits staff isresponsibletoadhere toall otherpoliciesandproceduresestablishedby
federal andstate regulationaswell asall otherlocal policiesestablishedbythe Cityof Davenport,
including,butnotlimitedtothe City’sAdministrative PolicyManual andthe City’sPurchasingPolicy.

6. Davenport Public Works Administrative Operations Guide
Chapter 1 - About Our Organization
Last Revision 08/27/15, rrd
Review and Acceptance ~ Assistant Public Works Director, Nicole Gleason
PublicWorks’operationsguides provideageneral statementaboutourpoliciesforconducting
businessandinclude proceduresforaccomplishingthe workthe organizationisresponsible for.
The PublicWorksProgram Coordinatorhasthe overall responsibilitytoensure PublicWorks
operational guides,policiesandproceduresare reviewedbystaff andmaintained. See Appendix1A
for additional details.
[APWA Chapter1.4]
1.4 Code of Ethics. Duringemployee orientationandatotherintervals,all publicworksemployees
receive instruction onthe City’sAdministrative PoliciesandPublicWorks requirements for
employeeconductinthe workplace.Itisthe Cityand PublicWorksexpectationthatall PublicWorks
employeesconductthemselvesinaccordance withestablishedpoliciesandtoupholdthe Visionand
Missionof the agency,as well asembrace itsValues.
[APWA Chapter1.5 and 2.7]
Modifications
1.1, established03-15-06
1.1, modified02-16-11
1.2, established06-01-06
1.2, modified12-12-10
1.3, established06-01-06
1.4, established06-01-06
1.4, modified11-16-10
1.5, established03-15-07
1.5, modified11-16-10
1.6, established3-16-06
1.6, modified02-16-11
1.7, established03-15-07
1.7, modified11-16-10
Movedto operationsguide format07/08/15
Updated1.2, Organizational Charts08/27/15 due to DPW restructuring.
UpdatedAppendix 1A,Change inapproval process due toDPWrestructuring.