This document discusses innovation at Korean Air across its various business lines including passenger airlines, air cargo, shipping, and hotels. It outlines Korean Air's areas of operations and focus on passenger needs. The company aims to provide optimal passenger experiences through cultural values, visionary leadership, customer connection, and technology applications like IoT, biometrics, AR/VR, and AI. Understanding customer demographics like more millennials traveling is also key. Korean Air's R&D focuses on sustaining current operations through optimization and supplementation as well as disrupting through reinvention and transformation. Examples of digital innovations include a renovation of its digital platforms like websites, apps, and integration of loyalty programs.
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DANTE DIONNE (KOREAN AIR) APEX TECH 06-08-2016
1. 대한항공 혁신
(Korean Air Innovation)
Dante Dionne, PhD (c) – Senior IT Manager
Innovation Technology Development Center (ITDC), Korean Air
2. ○ Passenger Airlines
○ Air Cargo
○ Marine Shipping
○ Trucking Operations
○ Hotel Operations
○ More …
Lines of Business
International 46 countries, 131 cities (domestic US19/KO13 cities)
64 regular lanes to 35 countries 90 ports
North America, West/Eastern Europe, Central Asia
11. Technology Applications
• IoT and Sensor data
• Biometrics & wearables
• Data quality assurance
• AR/VR
• Global payment testing
• Drones
• AI & Robotics
12. Essentiality of innovation
• Digital balance with smart jewelry
• In-ear language translation
• Biometric ID
• Pet monitoring
13. Digital Landscape
• AP 60% Mobile/Internet
• National infrastructure
• 86% in South Korea
• ~91% Instant Messaging
• Understanding customer demographic is KEY
source: Korea Internet & Security Agency (KISA)
18. ○ CMS Vendor Evaluation/Selection
○ Booking Engine Integration
○ Loyalty Program Integration
○ 9 Regional Websites – 10 Languages
○ Mobile Device websites & Applications
○ Social Media Integration
○ Personalization & Behavioral Analytics
○ Affiliate/In-house Marketing Campaign
○ More …
Digital Platform Renovation
19.
20. ○ Global Real-time Shipment Tracking
○ Auto Departure/Arrival Alerts
○ Web based UI & Back End Services
○ Route Deviation Monitoring & Alerts
○ 3PL Partner & Global Integration
○ More …
GPS Cargo Tracking System
21. ○ Proof-of-Concept
○ Replace Legacy Silo Technology
○ Smart-Phone Based Push-To-Talk (PTT) Devices
○ Business Grade Solution
○ High-Noise Areas / Durability / Customer Sentiment
○ Support/Maintenance / Security / Privacy
○ Equipment Investment / Signal Quality
○ More …
Airport Operations PTT Communications
22. Thank You
Dante Dionne, PhD (C)
Sr. Innovation Technology Manager, Korean Air
ddionne@koreanair.com
@fromdante
23. Any use, republication or redistribution of this
content is expressly prohibited without the prior
written consent of the Author. Permission to copy
and reproduce content may be granted by the
author, at their discretion, and by request only.
Source: presentation of Dante Dionne, Korean Air at
the 2016 APEX IT Conference, Los Angeles.
DISCLAIMER