Danielle O'Connell is seeking a career in human resources and has relevant education and experience. She has a Bachelor's degree in Sociology from Georgetown College where she gained skills in training, scheduling, editing, and IT proficiency. Her previous roles include customer service at Citibank where she resolved complaints, and campus safety dispatcher at Georgetown College where she took calls and dispatched officers. She also has experience as an arts and entertainment page editor for the school newspaper.

1. Transcript and references available upon request
DANIELLE O'CONNELL
3351 Cove Lake Dr Apt 79 | Lexington KY40515 | 859.468.1930 | Danielle-oconnell@outlook.com
OBJECTIVE
I’m looking to start my career in Human Resources and assist with the recruiting and training ofnew employees.
EDUCATION
Bachelor of Arts
Georgetown College, Georgetown
August, 2012
to May 2016
 Major: Sociology
 Minor: English
 Related course work: research methods, oralcommunications, intrapersonal communication, data analysis and editing
SKILLS & ABILITIES
Training & Scheduling
 Trained new hires with Campus Safety in a one on one environment to ensure each new dispatcher was properly trained
 Floor walked for new hires with Citibank to answer questions that they may to ensure thatthey give the right information to clients
 Scheduled weekly meetings for an on-campus club and planned out each week’s activities as Vice President
Editing
 Proofreading and copy editing articles for the school newspaper,The Georgetonian
 Worked as a page editor for the school newspaper to make sure the final product looked as good as possible before publishing
 Started own editing business to edit manuscripts that will be submitted to publishers
IT Proficiency
 Took classes on Photoshop, Illustrator and InDesign
 Used InDesign to assure page layout for The Georgetonian
 Use Word, Excel and Outlook to complete daily tasks atCitibank
EXPERIENCE
Customer Service Representative
Citibank
May, 2016 to November, 2016
 Resolve client complaints concerning their Costco Anywhere Visa account
including client requests, disputes and possiblefraud
 Interview the client, triage the situation and resolve the issuein the first
contact to make both the client and the company happy
Campus Safety Dispatcher
Georgetown College
August, 2012 to May, 2016
 Took all incoming calls to the school and transferred to the appropriate
person
 Dispatched Campus Safety Officers to various locations on campus to take
care of student’s needs
 Called police, fire department or ambulance when necessary to help ensure
students safety
Arts & Entertainment Page Editor
The Georgetonian
August, 2015 to May, 2016
 Gathered articles for the weekly newspaper, madesuggestions to writers
 Wrote articles to publish each week to ensure the page was full of
articles each week
 Use InDesign to ensured the page was laid out properly for publishing