Current Resume

1. Daniel Solano
(760)503-8978 • dsolano388@gmail.com • Vista, CA
SUMMARY:
Customer service and leadership experience in a variety of different environments including sports, work,
school clubs. Experience directing events, fundraising, facilitating meetings, giving presentations, leading
groups, and collaborating with others. Responsible and hard working.
EDUCATION:
University of California Santa Cruz, Santa Cruz, California (degree in progress June 2020 graduation)
Mission Vista High School, Oceanside, CA (Graduated 2016 with a 3.74 GPA)
SKILLS:
Customer Service: positive customer interaction, problem solving, cash management and handling
Computers: Microsoft Word, PowerPoint, Excel, Google Spreadsheets, Drive, Documents, Slides, Internet,
Zendesk, Magento, Cybersource
Language: Fluent in Spanish
WORK HISTORY:
PRANA CUSTOMER SERVICE, Carlsbad, CA July 2017-September 2017, December 2017-January 2018
Representative
● Answered customer and staff telephone calls and emails regarding general inquiries about products, availability,
policies, and customer accounts
● Helped customers with placing and managing orders
● Provided support for other customer service representatives when needed
● Filtered fraudulent orders
● Implemented Zendesk customer communication system within department to improve efficiency and
effectiveness
UNITED REALTYAND LOANS, Vista, CA June 2013– September 2016
Office Administration/Open Houses
● Created,edited and assembled open house printed materials
● Prepare homes for positive customer presentation
● Meet and greet customers and show them the home, answer questions
MISSION VISTA SOCCER CLUB, Vista, CA November 2014-March 2016
Club Secretary, Event Coordinator, and Volunteer
● Organize meetings and special events; took meeting minutes
● Ran carnival booth at Fall Festival where customers played games
● Provided a positive customer experience for all guests, solved customer problems or issues
● Cash handling and managed carnival funds
VISTA SOCCER CLUB, Vista, CA June 2013-August 2016
Coaches Assistant _
● Assist coach in running drills, set up and break down equipment
● Serve as a role model and mentor for players
● Motivate, encourage and recognize players
HONORS AND RECOGNITION:

2. Daniel Solano
(760)503-8978 • dsolano388@gmail.com • Vista, CA
ACADEMICS & SPORTS
● Reality Changers Scholar: $1,000 Scholarship (2016)
● Educational Opportunity Programs Bridge Program (2016-2017)
● San Diego Union Tribune Scholar Athlete (2015-2016)
● Mission Vista High School Varsity & JV Soccer Captain (2013-2016)