CX centers are turning to cloud-based solutions to increase operational efficiency and improve CX quality. Despite the consensus that has been reached on the benefits of cloud platforms, most CX centers are still struggling to make the transition efficiently because of challenges faced on multiple fronts. Follow Us : https://theblackchair.com

1. CX Centers Face Extended Delays In Migration | Blackchair
CX centers face massive delays when it comes to migrating to a new
platform Discover why this might be the case and how these challenges
can be overcome.
CX centers are turning to cloud-based solutions to increase operational
efficiency and improve CX quality.
Despite the consensus that has been reached on the benefits of cloud
platforms, most CX centers are still struggling to make the transition
efficiently because of challenges faced on multiple fronts.
These issues delay the migration project and hurt the quality of the
finished project, which undermines the ROI of the undertaking as a
whole.
If CX centers are to make migration to a new platform as efficient as
possible, and meet their implementation deadlines, they will need to
identify these issues and take steps to resolve them.

2. Obstacles Facing CX Centers
CX centers face several obstacles that make migration far more
technically demanding and costly than planned.
A survey of technical teams revealed that only 7% of IT teams have the
resources they need to meet their implementation deadlines—indicating
that significant resource shortages are hindering their ability to migrate.
Poor direction and lack of resources also lead to severely delayed
migration projects; with IT decision-makers reporting that they are
approximately 4.171 months behind their original digital transformation
implementation deadline.
This misunderstanding arises from a lack of communication between
business and IT teams. Surveys show that only 43% of IT teams are
consulted during migration initiatives, meaning that more than half of IT
teams are not given the opportunity to offer their expertise.
Discrepancies over project success occur depending on who is
consulted. For example, over 75% of managing directors versus 35% of
managers say their digital transformation experiences are successful.
Meeting Deadlines In Digital Transformation
Centers need to assess their management of migration projects to meet
deadlines in digital transformation and migration. They need to re-
examine resources allocated for the migration project and agree upon
realistic benchmarks for the migration project.
CX centers should also close the gap between business and technical
teams by creating a more transparent CX environment where leaders
across teams can pool their skills to work towards an optimal outcome.