1. Customer Wide Web (CWW)
Your direct connection to a worldwide knowledge base
You know that best-in-class working practices are key to
operational excellence. But do you know where you can
tap into them?
The CWW offers Shell Global Solutions’ customers a direct
connection to a worldwide knowledge base from any
Internet-connected computer.
The CWW holds more than 100,000 documents,
across more than 40 technology areas, that have
been produced and refined by our global network
of over 5,000 employees. These documents have
been distilled from over 50 years of research and
development within Royal Dutch Shell plc.
When you are devising operational
improvements for your plant, do you ever feel
that your perspective is limited? Or wonder
whether someone, somewhere, has tackled a
similar issue?
For example, the CWW is home to process engineering
manuals, materials and equipment codes, and engineering
standards. Customers can also participate in discussion
forums and read technical and business reports. In many
cases, they are retrieving global best practices that have
taken many years to evolve – a clear example of
step-change technology.
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2. Please contact Shell Global Solutions for further information.
Europe +31 70 377 2470
North America +1 281 544 8844
Asia–Pacific +60 3 2170 3888
Email us at webmastercustomerwideweb@shell.com
Or visit our website at
www.shell.com/globalsolutions/customer
Shell Global Solutions is a network of independent technology companies in the
Shell Group. In this material, the expression ‘Shell Global Solutions’ is sometimes
used for convenience where reference is made to these companies in general, or
where no useful purpose is served by identifying a particular company.
The information contained in this material is intended to be general in nature and
must not be relied on as specific advice in connection with any decisions you may
make. Shell Global Solutions is not liable for any action you may take as a result of
you relying on such material or for any loss or damage suffered by you as a result
of you taking this action. Furthermore, these materials do not in any way constitute
an offer to provide specific services. Some services may not be available in certain
countries or political subdivisions thereof.
*Shell Global Solutions is a network of independent technology companies in the
Shell Group. Its engineering services in the United States of America are provided
by Shell Global Solutions (US) Inc. For projects in the United States of America that
entail engineering services, Shell Global Solutions (US) Inc. will retain appropriately
licensed engineers as necessary. Please note that certain engineering projects are
not offered and are not available to the public in any/some of the States and
Territories of the United States of America.
Copyright © 2007 Shell Global Solutions International BV. All rights reserved. No
part of this publication may be reproduced or transmitted in any form or by any
means, electronic or mechanical including by photocopy, recording or information
storage and retrieval system, without permission in writing from Shell Global
Solutions International BV.
GS020125720207-En(A)
Technical expertise at your fingertips
Shell Global Solutions’ customers are increasingly turning
to the CWW. Their decision making is aided by access to
powerful tools, practical advice and reliable information that
leverage the Shell Group’s global operating experience.
By registering for the CWW, Shell Global Solutions’
customers can access
• process guides
• best practices
• technical forums
• conference proceedings
• industry news
• newsletters.
Applications include
• crude oil assay database
• distillation oil design guide (DODG)
• engineering guides and general specifications (EGGS)
• materials and equipment standards and codes (MESC)
• MCI-Infobase – engineering inspection software and guides
• SHOP – online purchasing facility
• decontamination guides
• corrosion prediction tools
• global fuels proficiency scheme (GFPS)
• water, utilities design and process guide (WUDG).
We continually track uptake so that we can identify and
promote areas of interest.
Information covering a broad range of
technical queries, 24 hours a day –
a virtual workspace that spans distances
and time zones
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