Spiros Merkouris is a senior IT specialist based in Athens, Greece with over 25 years of experience in information technology management projects. He has worked as an IT Manager and freelancer for Pet Line Greece since 2016 and previously held IT and computer systems management roles at Merck Sharp Dohme and Schering Plough from 1998-2014. Merkouris has extensive experience leading teams, managing projects, and serving as a liaison between business and technical aspects of IT.
PMI - PMP Certified Information Technology Infrastructure Project Manager. North and Central America IT infrastructure experience in banking, airline, education, news media and healthcare. Conversational Spanish.
This document contains a resume and cover letter for R. Scott Reynolds, who is seeking a position as a System Administrator. The resume summarizes his 28 years of experience leading IT departments and managing infrastructure, including voice communications, networking hardware and software, desktop support, and system projects. It details his skills in personnel management, infrastructure services management, and system project management. The cover letter is a recommendation from his current employer, Sysco Atlanta, praising his technical skills and leadership abilities over 28 years of managing their IT department.
Fried chicken is given a makeover using Panko breadcrumbs and Parmesan cheese while mini doughnuts are flavored with corn, smoked paprika, and Parmesan. Recipes also include herby steak tartare served with egg yolks, dill pickles, and mustard, as well as salt and pepper calamari served in paper cones with a dill mayo dipping sauce. Buttermilk waffles are served with crispy bacon and a spiced maple syrup made with chili.
This document is a resume for Scott A. Novak. It summarizes his professional experience in information technology spanning over 17 years, including roles as a Network Engineer, Director of IT Operations, Manager of Network/Telecommunications, Manager of Client Services, and Windows Engineer. His experience includes managing IT operations, help desks, network infrastructure, servers, and technical staff for various organizations such as the University of Missouri Kansas City and the Kansas City Royals baseball team.
PMI - PMP Certified Information Technology Infrastructure Project Manager. North and Central America IT infrastructure experience in banking, airline, education, news media and healthcare. Conversational Spanish.
This document contains a resume and cover letter for R. Scott Reynolds, who is seeking a position as a System Administrator. The resume summarizes his 28 years of experience leading IT departments and managing infrastructure, including voice communications, networking hardware and software, desktop support, and system projects. It details his skills in personnel management, infrastructure services management, and system project management. The cover letter is a recommendation from his current employer, Sysco Atlanta, praising his technical skills and leadership abilities over 28 years of managing their IT department.
Fried chicken is given a makeover using Panko breadcrumbs and Parmesan cheese while mini doughnuts are flavored with corn, smoked paprika, and Parmesan. Recipes also include herby steak tartare served with egg yolks, dill pickles, and mustard, as well as salt and pepper calamari served in paper cones with a dill mayo dipping sauce. Buttermilk waffles are served with crispy bacon and a spiced maple syrup made with chili.
This document is a resume for Scott A. Novak. It summarizes his professional experience in information technology spanning over 17 years, including roles as a Network Engineer, Director of IT Operations, Manager of Network/Telecommunications, Manager of Client Services, and Windows Engineer. His experience includes managing IT operations, help desks, network infrastructure, servers, and technical staff for various organizations such as the University of Missouri Kansas City and the Kansas City Royals baseball team.
Konstantinos Stathopoulos is a 32-year-old Greek IT services professional currently residing in Cyprus. He has over 9 years of experience in IT services, customer support, hardware repairs, and network maintenance. Stathopoulos is currently serving as the Service Manager and Store Manager for Cartridge World Cyprus, where he oversees copier service, IT services, print solutions, and a retail staff. In his career, he has also worked as a programmer, teacher, and IT support technician at various other organizations. Stathopoulos holds a graduate degree in Applied Informatics and Multimedia and is proficient in programming languages, 3D modeling, and Microsoft software.
Jose Santiago Alomar is an experienced Information Technology professional with over 15 years of experience in roles such as IT Manager, System Administrator, and Instructor. He has extensive technical expertise in Windows Server systems and technologies. He is skilled in areas such as networking, security, database administration, and programming. His most recent roles included serving as the System Analyst and Communication Manager for multiple car dealerships, where he configured computer systems, established security policies, and provided technical support.
Andrew Chalmers has over 14 years of experience in IT management and technical support roles. He most recently served as the ICT Manager/Coordinator at Parrs Wood High School & 6th Form, where he managed a team of 4 that provided support to over 2,500 users. In this role, he delivered numerous projects on time and under budget, increased access to technology, and reduced organizational costs by over £300,000 through strategic procurement and implementation of new technologies. He is now seeking a new role where he can continue providing value through his expertise in areas such as project management, strategic planning, support operations, and vendor management.
Mohamed Imam Ali has over 25 years of experience in information technology roles including IT director, IT manager, IT consultant, system analyst, and network administrator. He has expertise in areas such as IT infrastructure management, ERP implementation, communication management, and end-user support. Currently he works as an IT consultant for Tiqneya Smart Solutions, where he plans and implements IT infrastructure and solutions for clients. Previously he was IT Director for Dakahlia Group, where he managed the IT department and oversaw the Oracle database implementation for their ERP system. He holds certifications such as MCP and MCSE.
This document provides a summary of Moustafa Arnaout's qualifications for an IT position. It includes over 20 years of experience in various IT roles including helpdesk, desktop support, network administration, and project management. He has technical skills in areas like Windows, networking, virtualization, service management tools, and certifications from Dell, VMware, Cisco, and Microsoft. Recent professional experience includes network lead roles for IBM projects at BMO and TD Bank involving migrations, troubleshooting, and technical support.
Tarek MansourKhalil SHAZLY is seeking a challenging position that allows for creativity and innovation. He has over 10 years of experience in telecommunications, most recently as Manager of Business Process Automation and Invoicing applications at Telecom Egypt, where he automated processes, developed solutions, and led projects. He has a BSc in electronics engineering as well as business qualifications.
Bogdan Spoeala is a 38-year-old IT director with 17 years of IT experience and skills in areas such as project management, people management, budget administration, and technical expertise. He is currently the Head of IT at SunWavePharma, a healthcare company, where he oversees all IT operations and a team of 12 employees. Previously, he held IT leadership roles at Qualicaps Romania, YKK Romania, and Q'NET Romania.
Atos is a major European player in managed IT services, having executed the largest IT services merger in the last 5 years. It is recognized as a leader in several IT outsourcing fields and has a tier one global customer base. Atos emphasizes that 2014-2018 is a vital period for digital transformation and that those who do not embrace this change will struggle by 2020. The presentation outlines Atos' services and capabilities in supporting clients' digital transformations, including cloud services, security, business process redesign, and network virtualization use cases.
Esam Mohamed El- Halaby is an IT support technician seeking a position with over 10 years of experience in installing, troubleshooting, and maintaining computer hardware and software. He has worked for several companies providing technical support and has earned several certifications including Microsoft Certified Systems Engineer, IT Essentials, and A+. El- Halaby has strong skills in desktop applications, software and hardware troubleshooting, and network administration. He is proficient in both English and Arabic and is able to prioritize tasks, work independently, and build positive customer relationships.
Fernando Santambrogio has over 17 years of experience in IT support roles, including his current role as Senior IT Analyst at Value Retail PLC in Bicester, UK. He handles service desk calls, manages incidents and requests, and ensures high customer service. Previously, he was IT Manager in Spain, managing a team that supported 50 users. He has a range of IT certifications and courses, as well as a Professional Certificate in Management from the Open University.
The candidate has over 5 years of experience providing technical support for Kronos Workforce Management applications. She is proficient in various Microsoft applications and has experience with remote support tools. Previously she has provided technical support for other applications and has experience with hardware and network troubleshooting.
Edson Silva has over 14 years of experience in IT management and administration. He is currently seeking a position as an IT Manager. His experience includes managing IT infrastructure projects, reducing system downtimes and outages, and overseeing support staff. He has held roles such as IT Administrator and IT Manager for companies in Angola, the UK, and Portugal.
Jean-Philippe Vanhulst is the Director of ICT and Software Engineering at Alpha Technologies S.A. He has over 15 years of experience in project management, software development, and information technology. He holds a Master's degree in Electronic Engineering and has strong technical skills in areas like programming, databases, networks, and software design. In his current role, he manages a team that maintains the company's IT infrastructure and develops internal and external software applications, including a server application for managing energy monitoring devices.
This document contains contact and background information for Foo Long Jong, including his 17 years of experience in IT planning, management, and implementing ERP systems. It details his employment history managing IT sections and implementing various ERP systems and projects. It also lists his educational qualifications in information technology and computer skills.
Daniel Karanja has over 4 years of experience in system and network administration. He is currently the Technical Manager at Officemart Limited-Ramco-Group, where he leads a team of 13 IT professionals and manages 4 datacenters and a network of over 2000 users across 20 locations. He has extensive skills in server environments, security, email/collaboration platforms, virtualization, storage, backups and more. He holds several professional certifications and has successfully implemented projects including an Office 365 deployment and Active Directory consolidation.
Sandra Dumas has over 30 years of experience in project management, technical writing, training, and translation. She has worked for many large companies, including Cisco, Liberty Global, ING Bank, and Novell. Her areas of expertise include Prince2 project management, ITIL service management, Scrum, and languages including English, Dutch, French, and German. She currently works as an independent consultant providing project management, documentation, and translation services.
This profile is for Tony Lobato, an experienced IT professional with over 30 years of experience in systems administration, networking, servers, desktop support, and technical consulting. He has held senior roles at AMPL Solutions and Capita Secure Information Solutions providing support, project work, and technical expertise across various technologies including Microsoft Exchange, Active Directory, and Windows Server. He has extensive experience delivering IT services and strong communication, analytical, and problem-solving skills.
This document contains information on Hussein Hashim Ali, including his personal details, career history, skills, qualifications, and software experience. It summarizes that he is a 38-year-old married Egyptian citizen currently working as an Applications Developer at Telecom Egypt, where he has worked since 2013 developing various automated systems. Prior to this role, he held other positions at Telecom Egypt as a Sales Specialist and Customer Service Representative.
This document provides a summary of Gilbert S. Gonzales' qualifications and experience. It outlines his 22 years of experience in IT with a focus on project management, system administration, networking, and telecommunications. His most recent roles include IT manager positions at Transcosmos Asia Philippines and Hinduja Global Solutions, with responsibilities such as managing IT operations, projects, vendors, and client relationships.
ATC follows Agile Software Development Methodology (based on iterative and incremental development processes), where requirements and solutions evolve through collaboration between self-organizing, cross-functional teams.
Work with us to create a service that meets your strategy in a timely, efficient and flexible way.
Konstantinos Stathopoulos is a 32-year-old Greek IT services professional currently residing in Cyprus. He has over 9 years of experience in IT services, customer support, hardware repairs, and network maintenance. Stathopoulos is currently serving as the Service Manager and Store Manager for Cartridge World Cyprus, where he oversees copier service, IT services, print solutions, and a retail staff. In his career, he has also worked as a programmer, teacher, and IT support technician at various other organizations. Stathopoulos holds a graduate degree in Applied Informatics and Multimedia and is proficient in programming languages, 3D modeling, and Microsoft software.
Jose Santiago Alomar is an experienced Information Technology professional with over 15 years of experience in roles such as IT Manager, System Administrator, and Instructor. He has extensive technical expertise in Windows Server systems and technologies. He is skilled in areas such as networking, security, database administration, and programming. His most recent roles included serving as the System Analyst and Communication Manager for multiple car dealerships, where he configured computer systems, established security policies, and provided technical support.
Andrew Chalmers has over 14 years of experience in IT management and technical support roles. He most recently served as the ICT Manager/Coordinator at Parrs Wood High School & 6th Form, where he managed a team of 4 that provided support to over 2,500 users. In this role, he delivered numerous projects on time and under budget, increased access to technology, and reduced organizational costs by over £300,000 through strategic procurement and implementation of new technologies. He is now seeking a new role where he can continue providing value through his expertise in areas such as project management, strategic planning, support operations, and vendor management.
Mohamed Imam Ali has over 25 years of experience in information technology roles including IT director, IT manager, IT consultant, system analyst, and network administrator. He has expertise in areas such as IT infrastructure management, ERP implementation, communication management, and end-user support. Currently he works as an IT consultant for Tiqneya Smart Solutions, where he plans and implements IT infrastructure and solutions for clients. Previously he was IT Director for Dakahlia Group, where he managed the IT department and oversaw the Oracle database implementation for their ERP system. He holds certifications such as MCP and MCSE.
This document provides a summary of Moustafa Arnaout's qualifications for an IT position. It includes over 20 years of experience in various IT roles including helpdesk, desktop support, network administration, and project management. He has technical skills in areas like Windows, networking, virtualization, service management tools, and certifications from Dell, VMware, Cisco, and Microsoft. Recent professional experience includes network lead roles for IBM projects at BMO and TD Bank involving migrations, troubleshooting, and technical support.
Tarek MansourKhalil SHAZLY is seeking a challenging position that allows for creativity and innovation. He has over 10 years of experience in telecommunications, most recently as Manager of Business Process Automation and Invoicing applications at Telecom Egypt, where he automated processes, developed solutions, and led projects. He has a BSc in electronics engineering as well as business qualifications.
Bogdan Spoeala is a 38-year-old IT director with 17 years of IT experience and skills in areas such as project management, people management, budget administration, and technical expertise. He is currently the Head of IT at SunWavePharma, a healthcare company, where he oversees all IT operations and a team of 12 employees. Previously, he held IT leadership roles at Qualicaps Romania, YKK Romania, and Q'NET Romania.
Atos is a major European player in managed IT services, having executed the largest IT services merger in the last 5 years. It is recognized as a leader in several IT outsourcing fields and has a tier one global customer base. Atos emphasizes that 2014-2018 is a vital period for digital transformation and that those who do not embrace this change will struggle by 2020. The presentation outlines Atos' services and capabilities in supporting clients' digital transformations, including cloud services, security, business process redesign, and network virtualization use cases.
Esam Mohamed El- Halaby is an IT support technician seeking a position with over 10 years of experience in installing, troubleshooting, and maintaining computer hardware and software. He has worked for several companies providing technical support and has earned several certifications including Microsoft Certified Systems Engineer, IT Essentials, and A+. El- Halaby has strong skills in desktop applications, software and hardware troubleshooting, and network administration. He is proficient in both English and Arabic and is able to prioritize tasks, work independently, and build positive customer relationships.
Fernando Santambrogio has over 17 years of experience in IT support roles, including his current role as Senior IT Analyst at Value Retail PLC in Bicester, UK. He handles service desk calls, manages incidents and requests, and ensures high customer service. Previously, he was IT Manager in Spain, managing a team that supported 50 users. He has a range of IT certifications and courses, as well as a Professional Certificate in Management from the Open University.
The candidate has over 5 years of experience providing technical support for Kronos Workforce Management applications. She is proficient in various Microsoft applications and has experience with remote support tools. Previously she has provided technical support for other applications and has experience with hardware and network troubleshooting.
Edson Silva has over 14 years of experience in IT management and administration. He is currently seeking a position as an IT Manager. His experience includes managing IT infrastructure projects, reducing system downtimes and outages, and overseeing support staff. He has held roles such as IT Administrator and IT Manager for companies in Angola, the UK, and Portugal.
Jean-Philippe Vanhulst is the Director of ICT and Software Engineering at Alpha Technologies S.A. He has over 15 years of experience in project management, software development, and information technology. He holds a Master's degree in Electronic Engineering and has strong technical skills in areas like programming, databases, networks, and software design. In his current role, he manages a team that maintains the company's IT infrastructure and develops internal and external software applications, including a server application for managing energy monitoring devices.
This document contains contact and background information for Foo Long Jong, including his 17 years of experience in IT planning, management, and implementing ERP systems. It details his employment history managing IT sections and implementing various ERP systems and projects. It also lists his educational qualifications in information technology and computer skills.
Daniel Karanja has over 4 years of experience in system and network administration. He is currently the Technical Manager at Officemart Limited-Ramco-Group, where he leads a team of 13 IT professionals and manages 4 datacenters and a network of over 2000 users across 20 locations. He has extensive skills in server environments, security, email/collaboration platforms, virtualization, storage, backups and more. He holds several professional certifications and has successfully implemented projects including an Office 365 deployment and Active Directory consolidation.
Sandra Dumas has over 30 years of experience in project management, technical writing, training, and translation. She has worked for many large companies, including Cisco, Liberty Global, ING Bank, and Novell. Her areas of expertise include Prince2 project management, ITIL service management, Scrum, and languages including English, Dutch, French, and German. She currently works as an independent consultant providing project management, documentation, and translation services.
This profile is for Tony Lobato, an experienced IT professional with over 30 years of experience in systems administration, networking, servers, desktop support, and technical consulting. He has held senior roles at AMPL Solutions and Capita Secure Information Solutions providing support, project work, and technical expertise across various technologies including Microsoft Exchange, Active Directory, and Windows Server. He has extensive experience delivering IT services and strong communication, analytical, and problem-solving skills.
This document contains information on Hussein Hashim Ali, including his personal details, career history, skills, qualifications, and software experience. It summarizes that he is a 38-year-old married Egyptian citizen currently working as an Applications Developer at Telecom Egypt, where he has worked since 2013 developing various automated systems. Prior to this role, he held other positions at Telecom Egypt as a Sales Specialist and Customer Service Representative.
This document provides a summary of Gilbert S. Gonzales' qualifications and experience. It outlines his 22 years of experience in IT with a focus on project management, system administration, networking, and telecommunications. His most recent roles include IT manager positions at Transcosmos Asia Philippines and Hinduja Global Solutions, with responsibilities such as managing IT operations, projects, vendors, and client relationships.
ATC follows Agile Software Development Methodology (based on iterative and incremental development processes), where requirements and solutions evolve through collaboration between self-organizing, cross-functional teams.
Work with us to create a service that meets your strategy in a timely, efficient and flexible way.
Custom Software Engineering & Business Process Operations
CV_SMerkouris _EN
1. MERKOURIS SPIROS
Date birth: 9/10/1972, Family status: Married
182 54 Athens, 6948063876, smerkour@gmail.com
PROFESSIONAL PROFILE.
Senior IT specializing in information technology management projects (IT). Mediator between the
business and technical aspects of projects to take care of and encourages the work of the technical
staff, supervise the stages of the project and evaluate the business impact of each step. Monitoring
progress to ensure the deadlines, standards and cost centers. Innovative, leading, effective as
providing optimal solutions. Experience in structured multinational environment and coordinate people
in Greece and Cyprus.
PROFESSIONAL EXPERIENCE
March 2016 until now Pet Line Greece [IT Manager]
December 2015 until February 2016 Pet Line Greece [ Freelancer IT]
IT consulting
Project Management
o Warehouse inventory
o Zelitron
o ERP Master files migration
2010 until end of 2014
Computer and Information System Manager at Merck Sharp Dohme Gr
(ex Schering Plough)
Manage team of 4 people of Help Desk for Greece and Cyprus.
Supervision provided advice and technical support for the end-users Greece / Cyprus
Regular meetings with the technicians from the help desk and the end users to identify the root of
the problem and provide the necessary solution proactively.
Create monthly reporting of the problems and presenting this to management team
Participation in multinational groups to solve problems and improve the existing electronic
infrastructure and equipment. [Servers, switches, networks]
Optimize existing processes and create new
Application of new technologies to increase production and reduce costs
Editing in the design and creation of user-friendly operation manuals
Identify, and evaluate, suppliers to meet the needs of success execution of a project.
Management the annual budgets for IT projects
Create and prepare team for execution of a project
Project:
2010 – 2011 Modernization of network printing environment. Develop and implement of user-friendly
new network printing service that has contributed to savings of 50.000 € per year. Increase availability
by 95%, reduce operating costs 100% reduction internal management time by 90%
Attainment
2010 – Award for the best user support
2012 – Development of a new Help Desk for 400 users in Greece and Cyprus through Managed services
by reducing waiting time by 95%, increasing productivity by 80% call handling through automated e-
ticketing. Recording and analysis of cases to identify problems through a detailed reporting for creation
of necessary action for resolution at the root of problem.
2. MERKOURIS SPIROS
Date birth: 9/10/1972, Family status: Married
182 54 Athens, 6948063876, smerkour@gmail.com
1998 - 2010 Network and Computer Systems Administrator, at Schering Plough Greece.
Computer maintenance and network diagnostics, troubleshooting and resolving network problems
and computer
Monitoring and control system for data protection a) Create and maintain data backups as well as
disaster recovery operations
Design, configuration and control the correct operation of new networks and equipment (Printers,
servers, laptops, desktops, Ethernet switches)
Administrator console to monitor the performance of computer networks, and the coordination for
the user access to the network and company data
Research new technologies, management and monitoring of fixed electronic equipment
Supervision of technical support and maintenance of telecommunications, hosts (servers) and
network printers
Training and support of end users
Coordination with suppliers and the company's staff to facilitate purchases.
Design and creation of user-friendly operation manuals which some of them are still used today
[Ms Outlook & PST files]
Attainment
2006 Modernization and system files Backup & Restore reduce backup time management system
by 70% and increase in time restore 100%
2004 – Document scanning automation applying the new technology Scan to Email, 90% increase
in production of scanned documents and increase to 100% of document privacy
2001 Creation a new Fast Ethernet network and switching from Token Ring to Fast Ethernet which
the result was to be increased the network speed by 400% and the availability 98%. In combination
of previous both result was to be increased the productivity 100%
1994 -1998 Technical support for client server environment at Bull S.A Greece.
Cooperation with other department in the company in order to provide custom solutions with
specifications and study to evaluate the correct operation and performance of proposed
information system, hardware (Hardware) & Software (Software)
Assemble and modify client & servers with special configurations and qualify the operating
system for the correct operation
Provide training and support to end users
Attainment
1997 - Modify hardware and software and check correct operation at 400 laptops within 48 hours
for Greek MEPs
1996 - Reduced time modifying software and checking correct operation at 80% by introducing a
new disk replication system in production
Training
1991: SARASOTA College - Computer science & programming
1989: Electronic - Technical High School Diploma with specialization in Electronics
Training on the job
Merck Sharp Dohme – Brussels
Emotional Intelligence,
Project Management [Yellow Belt certified]
Merck Sharp Dohme – Athens
People Management, Get Control of Time Management, Αποτελεσματική Διαχείριση έργων [KPMG]
Active Listening, Governance IT Managed Services, Communication Management, IT Managed
Services
Languages - English: Very good
3. MERKOURIS SPIROS
Date birth: 9/10/1972, Family status: Married
182 54 Athens, 6948063876, smerkour@gmail.com
Computer Knowledge
Office applications: Word, Excel, PowerPoint and Access,
Project management Microsoft Project
Design: Microsoft Visio,
IT Service Management Platform BMC Remedy
BMC IT Service Management Suite
BMC Service Desk (Incident and Problem Management)
BMC Knowledge Management
BMC Service Request Management
BMC Asset Management
BMC Dashboards and Analytics for BMC
ADDITIONAL INFORMATION
KNOWLEDGE OF AUDIO & VIDEO TECHNOLOGY INFRASTRUCTURE LEVEL
DETERMINING SPECIFICATIONS FOR ENVIRONMENTS OFFICE AUTOMATION [EXECUTIVE MEETING
ROOM, BOOTH ROOMS, VIDEO CONFERENCE ROOM]
Recommendations - Available upon request