Premesh B. Gupta has over 20 years of experience in the telecom industry, including 16 years with Vodafone in roles focused on payment posting, reconciliation, customer complaint management, and vendor management. He has a proven track record of leading teams, conducting analyses to improve processes and save costs, and ensuring compliance. Currently seeking a new opportunity to utilize his skills and help an organization achieve its goals.

1. Premesh B. Gupta
Address: C – 378, Rajajipuram,
Lucknow - 226 017 (UP).
Mobile # 9099980410,9839077373.
parmesh.gupta8@gmail.com
Professional Experience
Result orientedexecutiveoffering20+ years extensive experience, out ofwhich 16 year’s experience in Telecomindustry,in different
assignments like; Payment posting, ReconciliationincludingInter-companyandBankreconciliation,MIS, Customer complaint
management,Vendor Management, Dailycollectionreporting, Bill printinganddistribution,Postpaidactivations, Sim exchange, VAS
activation/ deactivation,Data allocation to agencies andperformance mapping, Internal Audit, Transition,migrationandstandardisation of
process.
Profile at Vodafone Shared Services Ahmedabad
Last associationwith the one ofIndia’s giant cellularcompany’s sharedservicecenter Ahmedabad, as a Deputy Manager – Service
Delivery underCredit and Collections,lookingafter Payment postingactivity of60 lacs customer base and456crores ofbillingof 5
Circles includingMumbai, Gujarat, MNG, Karnataka andKerala.
Workingexperience withVSSAis from 1st
October 2010till 8th
April 2016.
System worked on- CRM, AMDOCS, BSCS, OSSAPPS, VSR andother report module
Key Responsibility
 Team leader of 16FTE
 PaymentUpdation and Reconciliation - Daily updationandreconciliationof payment updatedintocustomer account in
BSCS/AMDOCS billing system; thruCollection agencies, In-house corporate team, VMS, Dropbox viaCMSagencies, ICICI
bank andmany more collection points
 VendorManagement - coordination withBilldesk, Techprocess, CITI bankCMS andother agencies for timelypayment
updation andMIS
 Reconciliation of onlinepayments – Logical Vs Physicalreconciliation ofSSK, IVR, WSS, WAP, Ebill, Mpesa,CRM, Internet
payment,SI & ECStransactionon a daily basis
 Inter-companyReconciliation – coordination withall 23 circles for Inroamer /Out roamer collectionupdation& monthly
settlement
 Cheque bounce, OCC, Reversal and rectification process – updationof bounce cheques in customera/c & chargingpenalty
for LPC, reconnectionandCBC, correction ofPNUcases
 ECS / SI registration & processing – Direct debit registrationof customerforECS/SI, coordinationwith billdesk/TP for
registration & timely payment as per schedule
 Complaint management – coordination withcircle andvendors forresolution ofcustomer PNU complaints with in TAT to
avoidescalations andforcustomerdelight
 MIS – Daily collectionreportingforNational DCR andmonthly KPImeasure for all 23circles
 SPOC for Data securityand Internal audit andPCIDSSaudit
 NMNP – ManagingOutstandingandPayment transferof National MNP cases
 EnsuringService Delivery fundamentals andBCP coordination
 People development - Developingenergetic and motivated team through R&R and team engagement activities. Providing
training and re-fresher trainings for smooth functioning. Keeping Scorecard for performance assessment.
Key Achievement:
 Time and Motion study: Donea comprehensive Time andmotionstudy of Payment postingprocess activities, results in saving
of 7 head count with the help of activity realignment and automation
 Cost savinganalysis: Identifyhigh onlinecost of “Instapaytransactions” sent recommendationtocorporate for rate revision,
results in cost savingof 34MN. Per Annum
 Different Data analysis done forP2P data, E-bill complaints, Drop box, M-pesa,Cheque bounce, LPC andReconnection
charges, etc.
 Awards; Couple ofSuperstarawards, Awardfor InfoSec securitychampion,Awardfor support for completion ofCustomer
Payment PostingProject migrationat SSC by a year time

2. Other Responsibilities handled
Vodafone UP East circle, from5th February 2000 till 30th September 2010.
 Part of Customer service-service provisioningteam,takingcare of Postpaidmobile no.activations, Sim exchange,activationand
deactivationof VAS& Promos
 Workedwith C&C team as Back officesupport for – Payment Updation andReconciliation,PNU andBNR complaint
management,MIS, data allocation to agencies & performance reviewon a daily basis, calculationof agency commission,
coordinationwith commercial for OPEX& PO for timely payment of vendor bills, registrationofa newagency & renewal of
agreements, Bill printinganddeliverywithinTAT
 Member of Billing system migration core team held in Feb. 2005 from ISISU to BSCS
 Adherence of SOX compliance,PCIDSS, TRAI andInternal Audit coordinatorforC&C
Other organization work with
 Mittal Gupta & Co. CharteredAccountants
 Mobilink PagingService
Personal Information
Father’s Name : Mr. S. B. Gupta
Date of Birth : 8th Feb.-1971
Marital Status : Married
Nationality : Indian
Languages : Hindi & English
Academic & Professional Qualification
A) Graduation  B. Com. fromLucknowUniversity
B) C A - Inter fromInstitute ofCharteredAccountant ofIndia
Carrier Objective
To work with an organizationwhere I canget an opportunitytouse my professional skills in order to achieve theorganizational goals.
Date:-…………………. Premesh Bhushan Gupta