Tom de Ridder is currently the Head of Infrastructure Management at NIBC Bank NV, where he is responsible for the bank's infrastructure at headquarters and three foreign branches. Previously he has held roles as an IT Service Manager, Operational Service Manager, and Service Level Manager at several financial institutions and ministries. He has over 20 years of experience in the IT field, specializing in infrastructure management, service delivery, and vendor relationships.

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CURRICULUM VITAE
PERSONAL DATA
https://nl.linkedin.com/in/tpderidder
Name Tom de Ridder
Date of birth 5th of March 1969, Voorburg(Netherlands)
Address Papyruspad117, 2283 HG Rijswijk
Marital status Married
Nationality Dutch
Contact tpderidder@hotmail.com /+316-51621415
Work experience
Head of Infrastructure Managementat NIBC Bank NV
October2015-Present
 Responsible forthe bank’sInfrastructure atthe headquarterand it’s3 foreignbranches
 Responsible forgenericITcontracts, e.g. Data centre housing, VMWare andMicrosoft
 Headof a team that’sresponsible forInfrastructure,Middleware andTechnical Application
Management
 IT representative in the NIBC’semergencysupportteam
 Responsible forthe Infrastructure Roadmap/lifecycle Management andbudget
 Vendormanagement
IT Service manager at NIBC Bank NV
July2012-October 2015
 CreatingandMonitoringService Level Agreements
 Process ownerof the basic ITIL processes:Incident,change- ,configuration- andproblemmanagement;
my missionwastosimplify these processes
 Coordinatingrole duringMajorincidents
 Operational manager- andactingheadof the Infrastructure managementdepartment
 Auditassistance
 Chairmanof the Change AdvisoryBoard
 Vendormanagement
 Coordinatorduringdisasterrecoverytests
 Implementingandmonitoringservice improvementplans(A3method) andITgovernance frameworks
Founderand co-owner of C2CU
January 2010-April 2012
BesidesmyworkinIT, I wantedtodo somethingwithmypassionforcoffee,soIstarted a company:
 ImporterandDistributorof Italianespresso
 Buildingandmaintaining webshops
Service Level manager at the Ministry ofJustice
October2009-January 2012
 Determiningandcreatingasoundfinancial basis forthe ProductsandServicesCatalogue
 Implementationthe ProductsandServices Catalogue
 Creatingand monitoringService Level Agreements
 Handlingof internal financial charging
 Assistance with standardizationof services

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Operational Service Manager at ING (via AlbionNetworkTechnologies)
May 2008-October 2009
 Coordinatingthe chainswww.mijnpostbank.nl andwww.mijningbank.nl,withina24/7 service window
withfull mandate.
 Making technical analysisof operationalissuesonthe above internetstreets,basedonthatanalysis
manage all 22 participatingteams(whenone’sdiscipline wasrequired) tofix the issue
 ParticipationinChange AdvisoryBoardwiththe mandate toapprove or rejectchanges
 Advisingthe businessonthe possible productionrisks whenchangesare made tothe payment
environments
 Creatingand monitoringService Level Agreements
 Participationinthe transitionfromPostbank toING
 CreatingandmonitoringOperational LevelAgreementstoensure the mutual agreementsbetween
varioustechnical departments
Team coordinator at Inter IKEA Systems(via AlbionNetwork Technologies)
August2007-May 2008
 My assignmentwastobridge the gapbetween the operational departmentandITmanagement
 Stabilizingthe teamandstructuringthe wayof working
 Coordinatingateamconsisting of systemengineers,networkingspecialists,applicationmanagersand
projectleaders.
 ChairmanChange AdvisoryBoard
 Vendormanagement
 Assistance withprocessmanagement
Service Level Manager bijING
March 2006-August 2007
 Creatingand monitoringService Level Agreements
 Reportingonservice levels
 Advisingthe businessonITefficiencyimprovements,costreductionandqualityimprovement
 Customersatisfactionsurvey'sandservice improvementplanning
 Advisingthe customersregardingtheir change portfolio
 Handlingthe internal charging
Release plannerat ING
September2005-March 2006
 Planningandmonitoringof applicationreleasesof applicationsthatwere distributedviaING’snetwork
(2500+)
 Chairmanof the dailyprogressmeetings
 Managing release issues
 Handlingdeviations onthe standardRelease managementprocess
Technical engineerat ING
April 2003-September2005
 Novell andWindows systemengineer
 Supervisorincident- andproblemmanagement
 Escalationmanagerfor3 businessunits andassistingthe customersrepresentativesof these business
unitsto findtheirwaywithinIT
 Ensuringthe continuityof servicesonlegacyplatforms
 Phasingoutlegacysystemsandcoachingstaff intotheirnew role
 Projectleaderandsupportcontact forthe War Trauma Foundation(charityonbehalf of ING)

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Systemengineerat ING (via TAS Netwerkbeheer)
May 2001-April 2003
 Novell systemengineer
 2nd
and3rd
linessupport
 Office automation consultant
 Knowledgemanagement
Systemengineerat TAS Netwerkbeheer
June 1998-February 2000
Assignment:local system engineerat KPN
 Novell systemengineer
 2nd
and3rd
line support
Assignment:instructor at Kone Starlift
 Writingtrainingmaterial anddocumentation forthe migrationtoWindows95,Word, Outlook.Teaching
all employeeshowtouse the newsoftware
Salesrepresentative at AVN
September1996-June 1998
Employee at the Telegirodepartmentof ABN Amro
Feb1996-may 1996
Administrative assistant at EDR
Jan 1996-feb 1996
Petty Officerat the Royal Dutch Navy
Jan 1990-jan 1996
Administrative assistant at ASR
Sep1989-jan 1990
Mailroom employee atBovag
Aug1987-sep 1989
Education
1994-1995 NGPR-A,PublicRelationsTraining
1990-1991 Petty OfficerTrainingatthe Royal Dutch Navy
1981-1989 HigherGeneral SecondaryEducation
Training
2014 Lean Six Sigma- GreenBelt
2011 Prince 2 Foundation
2007 Sox 404 Essentials
2006 UnderstandingInfluence
2006 ITIL Service Level management
2005 Managing andMaintaininga MS Windows2003 server
2004 InstallingConfiguringandAdmMS WindowsXPPro
2002 ITIL Problemmanagement
2002 SupportingMS Outlook2002
2001 ITIL IT Service management
2000 Novell Netware 5Administration
1998 ITIL Essentials
Languages
Dutch and English