1. 3 Arctic House, 3 Heritage Avenue
London, NW9 5FL
Tel: 07811 122 255 / 0208 617 01014
Email: anitawolter2@gmail.com
ANITA Wolter
PROFILE:
A versatile and talented Office Manager with several years’ experience gained within the commercial
sector. Valuable experience gained in devising and implementing Office system and HR policy and
procedures most recently with an international broadcaster. Demonstrable all-round administration,
communication and organisational skills now looking to progress a career in HR to complement a
CIPD qualification gained as part of an MA in Human Resource Management
KEY SKILLS:
• Human Resources − develops procedures and manages all related HR administration
• Administration – implements processes and manages a full range of operational tasks
• Communication – able to liaise confidently at a senior level and with external customers
• Team Worker – enjoys working as part of close-knit teams to achieve common goals
WORK HISTORY:
SAT-7, London
Sat-7 is an international satellite television company with productions from Cyprus, USA, UK and
France, broadcast on Hotbird
Office Manager- HR Officer Jan 2011 – Present
Achievements:
• Provided with the opportunity to take on this larger role to support the growth of the
London office based on prior performance and overall business knowledge
• Dealing with all office utility bills, invoices and petty cash
• Making all travel arrangements for staff, organising meetings, conferences and events
• Designing a new recruitment policy and HR strategy to ensure applicants have a requisite
application form to complete and that a structured hiring process can be followed
• Developing effective relationship with managers and advise them of employment legislation
• Co-ordinating all required training and ensuring the most relevant courses are identified and
fall within budget. Arranging all related travel, accommodation and transportation
• Supervising the Information system to ensure that key information is safely secured. This
includes a new database to store personnel records and a new filing system for all invoices
• Resolving all HR related queries through individual or group consultation including sickness,
absence and managing internal hearings including disciplinarians and grievance
• Devising and conducting induction training for new permanent staff and for all contractors
Audience Relations Manager Sept 2009 – Jan 2011
Achievements:
• Increased the volume of audience feedback by 170% , allowed for more informed
programming and production decision making

2. 3 Arctic House, 3 Heritage Avenue
London, NW9 5FL
Tel: 07811 122 255 / 0208 617 01014
Email: anitawolter2@gmail.com
• Introduced new communication channels for international viewers to provide feedback,
incorporating the use of social media (Twitter and Facebook) and other marketing tools
• Implemented a new database to store customer details and collaborated in the design of a
new website, allowing for greater access to viewers and for improved reporting purposes
• Trained an international team of 7 people on the new system. Used Skype as a
communication tool together with provision of new training manuals
• Improved the quality of data used for board reporting by accurately providing key analysis
around viewing figures, viewing trends and other demographic information
HEATHROW HILTON HOTEL, London Feb 2009 – Aug 2009
4-Star hotel servicing London Heathrow, 130 employees
Human Resources Assistant
Achievements:
• Supported the HR team with a range of administrational tasks to ease workloads
• Ensured that new employees had the requisite visas to work in the UK and that all relevant
personnel information was held on the internal database
• Administered all training needs in conjunction with the Training Manager
S.C.PELENTRIDES & CO SOLICITORS, London Dec 2006 – Oct 2008
Small legal practice specialising in Employment Law, 5 employees
Senior Secretary & Office Manager
Achievements:
• Operated as the sole secretarial support managing all incoming calls, arranging client
meetings, preparing legal letters and maintaining the filing system
• Learnt much about employment & immigration law in this role, which enhanced the desire
to pursue a career in HR. Supervised one assistant providing valuable managerial exposure
CITIZEN ADVICE BUREAU, London June 08 - Sept 2008
• Conducted research as part of the MA Dissertation titled “Challenges of Recruiting Black and
Minority Ethnics with the Citizens Advice Bureau”
• Proposals were to be included in future recruitment and selection procedures
EDUCATION:
MA Human Resource Management, Middlesex University (2008), includes full CIPD qualification
Public Relations Diploma, London School of Public Relations (2012)
European Computer Driving Licence, Hammersmith College (2006)
BA Italian Language, Tehran University (2001)
IT SKILLS & LANGUAGE SKILLS:
Microsoft Office (Word, Powerpoint, Excel, Access)
Salesforce CRM – HR Information System
Additional languages include proficiency in Italian, Armenian and Persian