2. CURRICULUM VITAE OF NATIUS JACOBS
PERSONAL DETAILS
SURNAME : JACOBS
NAME : NATIUS ASHWILL ARTHUR
DATE OF BIRTH : 1989-08-23
IDENTITY NO : 890823 5187 08 1
NATIONALITY : SOUTH AFRICAN
GENDER : MALE
HOME LANGUAGE : AFRIKAANS
OTHER LANGUAGES : ENGLISH
RELIGION : CHRISTIANITY
MARITAL STATUS : SINGLE
DEPENDANTS : NONE
CRIMINAL OFFENCE : NONE
HEALTH : EXCELLENT
CONTACT DETAILS : 076 928 1634/063 047 6469
EMAIL : ashwill.jacobs1@gmail.com
RESIDENTIAL ADDRESS : 730-D BLYVERSEKERING
CRESCENT GELUKSDAL
BRAKPAN
1550
3. CURRICULUM VITAE OF NATIUS JACOBS
EDUCATIONAL BACKGROUND
SCHOOL ATTENDED : GELUKSDAL SECONDARY SCHOOL
HIGHEST GRADE : GRADE 12
SUBJECTS PASSED : AFRIKAANS
ENGLISH
MATHEMATICS
ECONOMICS
BUSINESS ECONOMICS
ACCOUNTING
TERTIARY QUALIFICATIONS
INSTITUTION ATTENDED : DE COMPU SCHOOL
COURSE : INFORMATION TECHNOLOGY
SUBJECTS : MS WORD
MS POWER POINT
MS EXCEL
WINDOWS 95
ADMINISTRATION
COMPTIA A+
INTRODUCTION TO COMPUTERS
4. CURRICULUM VITAE OF NATIUS JACOBS
FURTHER COURSES
INSTITUTION : SIR EDWARDS EDUCATIONAL
& BUSINESS CONSULTANCY
CONTACT PERSON : EDWARD TINANI
CONTACT NUMBER : 072 4508 705
COURSE : CALL CENTRE TRAINING
SUBJECTS : COMMUNICATION SKILLS
CUSTOMER CARE
OTHER EXPERIENCES : S.A.P
E-VENUS
MS OUTLOOK
EMAIL COMMUNICATION
ETIQUETTE
ASTEA
WORK EXPERIENCE
NAME OF COMPANY : TRIFECTA CAPITAL SERVICES
POSITION : CALL CENTRE AGENT
TIME : 1 APRIL 2011 – 21 JULY 2014
POSITION : ACTING TEAM LEADER
TIME : NOVEMBER 2012– JULY 2013
BOOKS : EKURHULENI MUNICIPALITY
5. CURRICULUM VITAE OF NATIUS JACOBS
LE MORGAN
CITY OF TSHWANE
MUNICIPALITY
REASON FOR LEAVING : RESIGNED
NAME OF COMPANY : BYTES MANAGED SOLUTIONS
POSITION : ESCALATIONS AGENT
DEPARTMENT : CALL CENTER
TIME : 3 DECEMBER 2014 – OCT 2016
DUTIES : PRIORITISE ALL CALLS TO MEET
PLANNED DATE
MONITOR AND TAKE
OWNERSHIP OF ALL CALLS
DRIVE CSR’S TO COMPLETE
ALL CALLS IN ACCORDANCE
WITH PLANNED DATE
ASSIGN CSR’S TO ALL CALLS
DAILY REPORTING
QUALITY MANAGEMENT
POSITION : ACCOUNT CONTROLLER
TIME : NOVEMBER 2016 - CURRENT
DEPARTMENT : CALL CENTER
DUTIES : MONITOR AND ENSURE
ADHERENCE TO NOMINATED
SLA’s
RECEIVE, ACTION AND CLOSE
ESCALATIONS
QUALITY MANAGEMENT
SYSTEM SYNCING BETWEEN
ASTEA AND CLIENT SYSTEM
DRAW COMPUTERISE REPORTS
ASSIGN OPEN CALLS TO THE
CORRECT REGIONS
6. CURRICULUM VITAE OF NATIUS JACOBS
REFERENCES
CONTACT PERSON : RANDALL MYBURGH
POSITION : FLOOR MANAGER
COMPANY : TRIFECTA CAPITAL SERVICES
CONTACT NUMBERS : 086 099 9941/ 073 671 9344
CONTACT PERSON : SHAUN VAN HEERDEN
POSITION : ACCOUNT DELIVERY MANAGER
COMPANY : BYTES MANAGED SOLUTIONS
CONTACT NUMBERS : 011 373 4615/082 399 5961
