CV - DehghaniTelma -

Telma Dehghani Annex A—1
Senior Business Analyst– Level 3
Profile Summary
Ms. Telma Dehghani has over 15 years of experience in various areas of, business analysis, leading projects
and technical operating support. She has expertise and experience in all phases of project life cycle namely
analysis, design, coding, testing and implementation phases with strong abilities to work independently as
well as in a team environment. She has excellent communication skills and experience in building
relationships with internal and external customers.
Ms. Dehghani efficiently produces quality deliverables and manages teams that attest to her leadership skills.
She is known for her exceptional capacity to focus on results and her commitment to assignment as well as
her determination to keep current with new technologies.
Ms. Dehghani’s areas of expertise are:
 Planning and scheduling;
 Product development (Software, QA, Documentation);
 Strong ability in problem solving and troubleshooting;
 Process improvement;
 Customer service and support;
 Proven ability to reach goals;
 Strong organizational and analytical skills;
 Excellent customer service skills;
 Detail-oriented;
 Project Management;
 Ability to develop, interpret and apply guidelines and procedures; and
 Ability to handle multiple tasks with conflicting priorities.
Security Clearance
 M2 Secret; File number: 95535699; Expires: 31 August 2022
Languages
 English (written, comprehension, spoken)
Education
 Bachelor of Business Management (Computer Information System), Minor in Economics, Ryerson
Polytechnic University, 1996
Telma Dehghani
Business Analyst – Level 3

Achievements
Ref 5
Global Affairs Canada (GAC)
Export Import Control System II (EICS II)
Senior Business Analyst
March 2014 – Present (30 months)
R5 Project Value: $26M
Client Reference
M4 Name: Tatiana Popesco
Number: 343-203-4394
E-mail address: Tatiana.Popesco@international.gc.ca
Relationship to Resource: Manager – Legacy Systems
Project Description
The Trade Controls and Technical Barriers Bureau of the Global Affairs Canada (GAC), formerly known as
Department of Foreign Affairs, Trade and Development (DFATD), is responsible for the administration of the
Export and Import Permits Act (EIPA). The Act provides the Minister of Foreign Affairs with the authority to
implement provisions of various international agreements and domestic policies, through the issuance of
permits for the movement of goods, and authorizes the Government of Canada to control the import and
export of certain goods as defined by various inter-governmental arrangements; control the export of natural
resources and other goods for the purpose of ensuring both adequate supply and for the security of Canada;
and issue export and import permits for controlled goods.
To satisfy this mandate, the Bureau relies on GAC’s Export Import Controls System (EICS) and Export
Controls On-Line (EXCOL) applications:
 The Export Import Control System (EICS) supports the application, approval, and processing of
import/export permits. The system also features import/export quota management functionality.
Access to the new EICS is provided using two methods: WEB access and Electronic Data
Interchange (EDI) over the Internet. EDI transactions are restricted to permit application processing;
and
 The Export Controls On-Line (EXCOL) is a custom developed web application, designed, developed
and delivered to support on-line submission of applications, supporting documentation and on-going
reporting processes for the administration of approved permits. The system also supports internal
processing of applications and administration of approved permits and certificates using a custom
developed workflow engine.
The EICS and EXCOL systems applications are currently operating under significant technical risks of failure
due to their dependence on outdated and non-supported software platforms. Both systems are classified as
mission critical systems for the Department required to support the implementation and management of the
Export and Import Permits Act (EIPA), are highly complex and provide a full range of services to Canadian

importers and exporters (Clients) as well as Government departments. The initiative for their renewal and
improvement was identified as a Department priority.
R4 The scope of the EICS II IT systems development/implementation project is to provide complete
replacement functionality for EICS and EXCOL systems by a single, web-enabled platform called EICS II. It is
driven by the fact that the current systems rely on software and hardware which is at end-of-life. The legacy
systems issue over 400,000 permits per year covering trade valued at well over $100 billion. Replacing the
two aging systems will ensure stable application availability, will significantly reduce the number of incidents
reported by GAC’s clients and will result in quicker, more efficient and higher quality interactions between
GAC and its clients. EICS II will be an essential element of the Bureau’s day to day business operations and
currently supports the permitting of all controlled commodities to and from. As such, it will provide more than
4,000 Canadian businesses and individuals with an electronic mechanism to apply for Import and Export
Permits, Advisory Opinions, International Import Certificates, and Delivery Verification Certificates.
The solution is based on a multi-tiered architecture that uses .NET for the web front end interface to external
brokers, and a Siebel back end to manage and implement the complex business rules pertaining to permit
generation and quota management.The client server (internal) and web based (external) EICS II is a regional
and national complex business system that involves commodities and quotas with multi-step processes as
well as form-based applications. The process applicant uses .NET to apply for an Import or Export permit.
The application permit is then submitted and stored in SIEBEL. In SIEBEL the Application Permit will be
included in an automated workflow, and manual steps to obtain approval. When approved the Permit is
generated and provided to the application. The applicant can then present the Permit at the border to allow
exportation or importation of an item. The EICS II system interfaces with the CBSA system and the CRA
systems to record the use of a permit.
The EICS II Web Interface allows for electronic transactions to be performed in a modern Internet setting.
Participants communicate over the Internet using a standard web browser (Microsoft Internet Explorer)
augmented by security software (Entrust/PKI). Sessions feature permit and quota management, and inquiry
capabilities.
The EDI interface/data flow is designed for Customs brokers who wish to use a business-to-business link for
bulk transactions to the Export Import Control System. Interfacing via EDI allows brokers to build an
electronic link between their existing system and the Bureau's EICS, avoiding the re-entry of data.
The technology platform is .NET 4.5, Forms with C# code-behind, WCF web services, SQL Server, T-SQL,
ESB used to integrate web front end with Siebel CRM v8, and TFS for source code control and build
processes.
The project is also a business transformation project as it involves the transformation of all business
components associated with these large systems. Business processes, security protocols, Use-cases, and
other business functions were all transformed to fully leverage the functionality of the new system.
R4 EICS II will be integrated with various systems, applications and solutions in order to implement various
functionalities:
 The Enterprise Access Management (EAM) is a GAC-led centralized identity and access management
(IAM) solution that allows multiple GAC applications to share a common security authentication and
authorization access across their applications. The EICS II application will be the first application
integrated with the EAM solution and serves as a model for future application integration;

 The Single Window Initiative (SWI) is a Canada Border Services Agency (CBSA)-led program aimed at
modernizing and aligning Canadian and U.S. import processing procedures under the Beyond the Border
Action Plan. Through the SWI initiative, traders will be able to provide all required import information
required by Participating Government Agencies electronically to the CBSA. In turn, the CBSA will
transmit any applicable data elements directly to the nine participating PGA(s) for their review. The
applicable PGA(s) will review the transmitted information and provide release, or hold, instructions back
to the CBSA. The CBSA will then transmit this information back to the applicable filer. This single
integrated solution provides the trade community with the option to satisfy the regulatory import
requirements of multiple government agencies via a single electronic transmission of shipment
information through the Integrated Import Declaration (IID). This streamlines the importing process,
eliminates redundancies, and ideally reduces clearance times for shipments requiring formal entries. The
CBSA, using the SWI interfaces with EICS II, validates and enforces the EIPA;
 Cognos Business Intelligence (BI) reporting application is where EICS II will be providing in-depth
reporting and analytics for the EICS program; and
 EICS II Pre-Enrollment is an interface application that allows users on the EICS I application to be able to
self-register and migrate their account information to EICS II.
Role Description
TBIPS M3 R1 R4 The following summarizes the key tasks Ms. Dehghani performed for the IM/IT solution
project:
 M3 R1 R6 Consulted and facilitated JAD sessions with clients (TIC, TNS, TIE, TIA) in order to gather,
identify, write and document Export Import Control System II (EICS II) key business requirements for all
sectors within GAC (TNS, TIA, TIC and TIE ) using Blueprint requirements management tool and MS
Excel;
 R2 Addressed questions from a project team consisting of Designers, Developers and Quality Assurance
Analysts during the design, development and testing phases of the EICS II project, for example clarifying
various business requirements such as how the modules operate within the legacy system and how the
“receive workflows” operate;
 Translated functional and non-functional business requirements into deliverables which included data
flows and structured use cases that were used to create test cases;
 R6 Developed and created a Business Requirement Document (BDR) using Blueprint tool which outlined
a statement of requirements for business and system level requirements, described the current systems
and the proposed alternative with a preliminary technical architecture for EICS II solution;
 R2 Collaborated with different teams (Designers, Business Analyst, and Quality Assurance Analysts) on
the EICS project to analyze the EICS II regional and national business system that was complex
(commodities and quotas), forms based, with multi step business processes, and responded to business
requirements clarification requests from team members;
 M3 R1 Performed business analysis of the functional requirements for the Apply Import/Export permits of
different categories by creating report mock-ups, use cases, data flow diagrams and swim-lane matrices
based on client requirements, and identified information, procedures, and decision flows for the import
permits, export permits and user accounts;

 Performed a gap analysis between the current and future state of the automated and manual permit
processes and on business requirements and business process improvement, created user accounts that
are associated with GC Keys for user accounts, and identified, analyzed and documented interfaces of
manual to automated operations within EICS application subsystems, including the interface between
.NET and SIEBEL, as well as interfaces between GAC and BC Ministry of Forestry system (external
systems);
 R2 Interacted with cross functional teams consisting of Designers, Developers, Quality Assurance
Analysts, Testers, Subject Matter Experts (SMEs), and Project Manager for the delivery of the EICS II
project to prototype potential solutions;
 M3 R1 Documented workflow procedural requirements for the Export Import Controls System II (EICS II)
application using Visio and Microsoft Word and presented the deliverable of the overview documents that
would assist testers create their test cases;
 R6 M3 R1 Performed functional business process modeling for Export Import Controls System II (EICS
II) and developed business process mapping using Blueprint;
 R2 Established acceptance test criteria via JAD sessions and workshops with client and multiple key
stakeholders, collaborated with the testing team to create the test plan and test cases, ensuring the test
requirements were complete by responding to questions on business requirements from Quality
Assurance Analysts and Testers, and obtained approval for the test plan and test case documents from
the client;
 M3 R1 Documented and assisted with drafting UAT and end to end test cases and assisted clients with
UAT testing in order to test EICS application. Worked with Quality Assurance Analysts to finalize test
cases;
 R3 Met with client and developers during system walkthrough sessions to talk about business processes
and the existing legacy requirements, and validated business requirements in order to document
functional changes to the EICS II solution. The permit offices are responsible for authorizing fee refunds
of the permit cancellations and a new functionality needed to be implemented in EICS II to ensure this
operation was supported within the system;
 R7 Documented logged issues, bugs and changes from the client in relation to the EICS II project using
Team Foundation Server (TFS);
 R6 Used MS Excel to create a spreadsheet of user requirements and tracked change requests to
requirements;
 Evaluated existing procedures and methods identify and document items such as database structure and
content such as data dictionary, indexes and glossary of terms for the end user training/reference
products; and
 Consulted with various internal departments to ensure operational efficiency.
Technical Environment
Blueprint, MS Office Professional Suite (MS Project), InfoBank, .NET, Siebel, TFS

Ref 4
Telesat
SilkRoad HRMS Implementation
Senior Business Analyst
April 2012 – November 2013 (20 months)
Project Description
R4 This complex IM/IT project involved SilkRoad HRMS solution was used to upgrade the legacy system to
provide, manage and employee self-service portal, advanced data-security technology, data management
and reporting functions. This solution was implemented for HR teams who needed to quickly update,
manage, and report on their workforce data from one single, secure database.
In addition, HR Administrators regained control and an audit trail. They were able to upload electronic
documents to an employee profile, which created a central area to store key documents.
Role Description
TBIPS M3 R1 R4 The following summarizes the key tasks Ms. Dehghani performed for an IM/IT solution
project:
 M3 R1 Conducted market research and competitive analysis, worked and consulted with vendors and
internal team to implement a new HRMS solution at Telesat, and facilitated JAD sessions with clients in
order to identify, gather and write/document business requirements, inducing HR requirements, for the
implementation of SilkRoad HRMS;
 M3 R1 Created report mock-ups based data flow diagrams and business intelligence reports based on
client requirements;
 M3 R1 Assisted clients with UAT testing by creating test case templates and documenting UAT and end
to end test cases using MS Excel in order to test SilkRoad HRMS solution after the upgrade of the legacy
HR system at Telesat;
 R2 Met with Designers, Developers and Quality Assurance Analysts during the design, development and
testing phases to review business requirements of SilkRoad HRMS solution implementation and
responded to their concerns, questions and clarification requests on how to how to update employee
records within the system, how to process a payroll, how to submit a timesheet, and where to go to look
at paystubs?
 R3 Scheduled meetings and attended system walkthrough sessions with the clients and developers to
validate requirements and to document any requests for functional changes to the solution such as a
structural change to implement a different interface to process payroll and bring the payroll system in
house as opposed to using Ceridian;
 Managed migration and upgrade of HR/Payroll system to a new SilkRoad HRMS solution with
ADP/Ceridian technology by defining project scope, developing project plan and schedule, and working
with HR to develop business practices to support software solutions and reengineer business processes;
 Consulted with various internal departments to ensure operational efficiency and alignment, and
collaborated with the IT team to ensure policies and procedures were being followed;

 Collaborated with business groups, project team members and management on application development,
support and functionality;
 Managed Network Security aspect of the project and managed creation of eRoom for collaboration
across different departments;
 Represented and modeled requirements by documenting and developing statements of requirements to
lay out the pros and cons of considered alternatives for the SilkRoad HRMS implementation project at
Telesat and created technical and system design documents using MS Word. Used Business Process
Model and Notation to document and map the current and new processes and created Business Process
Diagrams (BPD) using Visio;
 Analyzed and translated functional and non-functional business requirements into deliverables such as
technical specifications, technical use cases with a user interface and its detailed components and
Business Requirements Documents by working closely with developers and subject matter experts;
 Performed business analysis of functional requirements by attending required workshops and analyzing
use case models, data models and roadmap diagrams to identify information, procedures and decision
flows for the advanced data-security technology, data management and reporting functions that are
offered by SilkRoad HRMS solution;
 Evaluated business rules, existing procedures and methods, identified and documented database
content and structure for the SilkRoad HRMS project by participating in workshops, consulting industry
standards and reviewing the existing systems;
 Provided leadership to internal multidisciplinary IT teams of Telesat Finance and HR on this
implementation project and documented daily production issues in order to facilitate issues resolution;
 Identified, documented and prototyped potential solution improvements or replacements and created a
gap analysis to compare future and current state of automated business processes, recommended
processes for redesign and provided trade-off information and alternative course of action;
 Held project weekly status meeting with Subject Matter Experts (SMEs) and Project Managers and
prepared and presented timely status reports to client and internal senior management; and
 Researched vendors and supported and used the selected departmental methodologies such as SDLC.
SharePoint 2010, EMC eRoom, Microsoft Exchange, MS Project, Epicor Financial systems, HTML, SQL,
Ceridian, Visio

Ref 3
LightSquared
Microsoft SharePoint Implementation – Document Management System
Business Analyst
January 2009 – March 2012 (39 months)
Client Reference
M4 Name: Steve Barrow
Number: 703-930-9466
E-mail address: stevenb@Ligado.com
Relationship to Resource: Manager
Project Description
R4 This complex IM/IT project involved the deployment of Microsoft SharePoint – a team collaboration
solution that would satisfy Lightsquared’s data storage management requirements. This implementation
required changes to the network architecture, hardware, software and how data was stored and accessed. In
addition, the user training guides needed to adapt to the new tool. The work involved in planning, creating,
testing, and deploying the solutions and interacting with different teams across the company.
Role Description
project:
 Defined project scope, developed project plan and schedule, and ensured milestones were met
according to schedule;
 M3 R1 Interacted with LightSquared representatives and facilitated sessions in order to develop
statement of requirements outlining and writing business, functional and systems requirements
specifications, including the report mock-ups and definition of the interfaces between the new system and
external systems;
 M3 R1 Identified and documented Document Management System business requirements for all
departments within LightSquared using Blueprint, such as requirements of accessing documents in a
secure manner and sharing documents across departments. Interacted with clients to identify their
SharePoint requirements, including market research and competitive analysis;
 M3 R1 R6 Assisted clients with UAT testing in order to test SharePoint Document Management System
after implementation at LightSquared, and wrote and documented UAT and end to end test cases using
MS Excel and based on business requirements;
 R6 Developed business process mapping and gathered requirements using Blueprint;
 R2 Interacted with Designers, Developers and Quality Assurance Analysts during the design,
development and testing phases to review business requirements of SharePoint implementation and
responded to their questions, such as how to access a document, how to share a document online, the

naming convention of the document (standardized across all departments), and the type of the document
and the size of the document;
 R3 Organized and coordinated meetings with market, IT, legal and finance divisions at LightSquared to
evaluate and validate requirements and to document functional changes to the solution such as a need to
build and develop a new security functionality within SharePoint to access sensitive documents;
 Identified, defined, and documented items such as database subsystems, thoroughly tests, executes and
provided support for a process to migrate all of the previously stored images and data from the client’s
former systems and databases to the new solution storage databases. This included the evaluation of
existing methods and procedures, performing a data conversion process to upload the data into the
format required in the new solution system and providing migration support and related activities.
Migration support included monitoring the processes to ensure all images were migrated with the
corresponding data in the format required into the SharePoint solution or were accounted for on
exception reports. Ongoing support was provided to assist the client in making corrections to rejected
records and ensuring they were updated in a subsequent run;
 Assisted the Subject Matter Experts (SMEs) in defining the data requirements, reviewing the current
data, updating the SharePoint application with new data and developing data dictionary;
 Established acceptance test criteria with client based on the business requirements including testing
system security for sharing documents, testing system size to ensure it would contain/store large
number of documents and testing the access to the system using different mobile devices;
 Supported and used the selected departmental methodologies, such as SDLC;
 Provided leadership to internal teams of LightSquared IT, Finance and HR on projects and daily
production issues. Facilitated issues resolution;
 Prepared and presented timely status reports to client and internal senior management;
 Collaborated with business groups, project team members and management on application development,
support and functionality;
 Supervised implementation and testing efforts for the deployment of SharePoint; created business test
plan and processes;
 Managed product lifecycle from requirements to deployment and user feedback;
 Managed SEO process, track user behavior and trends through analytics tools and server logs;
 Recommended navigation & layout changes based on analytical data;
 Responsible for gathering customer feedback using online survey tool;
 Provided tools and application support to both internal and external team;
 Worked with process managers to ensure proper SDLC process in place;
 Facilitated weekly project meetings;
 Coordinated on-site training;
 Created user guides using UPK;
 Worked with Q/A to coordinate acceptance testing with clients;
 Participated in CCB meetings and review CR approval;
 Managed migration of MS SharePoint to Google docs;
 Developed and oversaw the implementation of SharePoint Roadmap;

 Managed communications throughout the project;
 Troubleshot problems related to existing systems;
 Responsible for source code management;
 Responsible for document management system tasks;
 Responsible for problem management and resolution using Remedy and tracking issues using remedy
incident and change management tool; and
 HTML coding to support and maintain Intranet.
SharePoint 2010, Microsoft Exchange, Epicor Financial systems, HTML, Dream Weaver, Cold Fusion, RCS,
SQL Server 2005, SQL Query Analyzer, Remedy, MS Office Professional Suite (MS Project), ADP Enterprise
eTIME, Oracle E-Business Suite Financials, Blueprint, Google Apps, ITIL, Oracle UPK (User Productivity Kit),
SurveyMonkey
Ref 2
Nortel Networks
Site Manager Application
Business Analyst
January 2001 – June 2008 (90 months)
Project Description
R4 This complex IM/IT involved the development of a standalone application (Site Manager) to manage
alarms for the optical network using Java and as a project manager; she was in charge of Wipro designers on
a daily basis.
Role Description
project:
 M3 R1 Facilitated sessions with multiple key stakeholders in order to gather and identify optical network
business requirements and ensured requirements were communicated and implemented properly;
 Established and scheduled interviews with major stakeholders and facilitated requirements gathering
sessions the technical team to gather user information and develop statement of requirements;
 Evaluated existing procedures and methods in order to identify potential areas for process improvement
and provided advice to Senior Management regarding the outcome of the evaluations and any issues
that would affect the ability to achieve the objectives of Site Manager application development at Nortel
Networks;
 M3 R1 Analyzed functional requirements to identify information, procedure, and decision flows by
creating report mock-ups, use cases, data flow diagrams and evaluated existing procedures to elicit
requirements and methods within Nortel Networks;

 M3 R1 Assisted with drafting and documented UAT and end to end test cases using MS Excel and
assisted clients with UAT testing in order to test Site Manager application;
 R2 Addressed questions on how to retrieve alarms from the application and send them to manage the
optical network that were raised by Designers, Developers and Quality Assurance Analysts resulting from
their review of business requirements during the design, development and testing phases;
 R3 Participated in system walkthrough sessions with the clients and developers to analyze and validate
requirements and to document such functional changes as implementing new alarms. Every release of
the application would introduce new alarms to determine faulty optical;
 Supervised Wipro (India) designers (8) remotely by mentoring, setting schedules, and made sure they
understood all the design requirements;
 Supervised new comers by training, mentoring, setting schedules, and made sure they understood
organizational policies;
 Coordinated third party software installations and upgrades to ensure work was performed in accordance
with company policy. Recommended resolutions to complex matters of significance and coordinated the
implementation of the approved course of action;
 Provided advanced service to clients, ensuring excellent applications design and programming; and
 Liaised between client and design team.
 Designed software requirements and implemented code for applications used to manage optical network
elements for metro optical products. These applications provided operational simplicity for our customers,
reducing their operational expenditures, adding value to the optical products. It also enabled customers
to manage these products in a simple, consistent, and efficient manner;
 Responsible for object-orientated analysis/object-orientated design to manage optical network systems.
Use MVC model in java as the front end and TL1 as the back end to implement the GUI interface for
windows and UNIX operation systems;
 Responsible for Integration testing for different releases of our product;
 Tested applications on windows, UNIX, Linux using simulator tools;
 Coded, UT (unit testing), documenting and implementing new applications;
 Worked on multiple releases of the product;
 Participated in the software evolution;
 Participated in the design white board sessions;
 Made sure requirements were communicated and implemented properly;
 Participated in training departmental staff in the functionality and usage of applications;
 Participated throughout product life cycle from requirements, implementing, coding, code inspections,
debugging, testing, and document reviews; and
 Responsible for project estimates, updates and changes as requested using MS Project;
 Attended weekly project status meeting; and
 Worked with architects to ensure proper design.

TL1 (Transaction Language one), J2EE, Shell script, XML, XML Body, Install Anywhere, Microsoft Exchange,
Rational Clear Case & UCM, Eclipse, JBuilder, Clarify, IDCE, MS Office Professional Suite (MS Project)
Ref 1
Nortel Networks
Rational Clearcase Project and Site Manager Project
Business Analyst
August 1998 – June 2008 (119 months, including 90 months overlap with Ref 2)
R5 Project Value: $25M (Clearcase)
R5 Project Value: $25M (Site Manager)
Project Description
R4 This complex IM/IT involved the development of a code library using Rational Clear case for a team of 50
designers and developers for a collaboration solution. This implementation required changes to the network
architecture, hardware, software and how data was stored and accessed. In addition, the user training guides
needed to adapt to the new tool.
Role Description
TBIPS R1 R4 The following summarizes the key tasks Ms. Dehghani performed for an IM/IT solution project:
 R1 Held and coordinated sessions with internal and external stakeholders in order to gather business
requirements, ensuring requirements were communicated and implemented properly, and translated
client requirements and industry CM best practices into a functioning system using Rational Clear
Case/UCM tool suite;
 R1 Developed and documented a statement of requirement document detailing report mock-ups and the
functional and technical needs of the Clearcase solution implementation, acknowledging the changes to
the network architecture, hardware, software and how data was stored and accessed;
 R1 Consulted with stakeholders, performed business analysis, and led the identification, development
and documentation of comprehensive Business Requirements for the Professional Services provisioning.
Coordinated and organized JAD Sessions, workshops and client consultations, acting as facilitator in
meetings and interviews;
 R1 Assessed the technical capacity of Nortel Networks to undertake the Clearcase solution initiative, and
determined that the client would establish information, procedures and decision flows to outline the new
requirements; including the financial analysis, preparing cost benefit analysis and making
recommendations on costing solutions;
 R1 Documented UAT and end to end test cases in MS Excel and assisted clients with UAT testing;
 Performed business analysis of the functional requirements to assist the client in the identification of
decision flows (Clearcase software) created to identify all of the work activities involved in the complete
solution and to identify any gaps or inefficiencies;
 R3 Attended system walkthrough sessions with the clients and developers to validate requirements and
to document any requests for functional changes to the solution, such as creating a new branch for every
release of Site Manager application in order to ensure the base code remains unchanged to keep the

integrity of the code. The environment was created using Clearcase for the implementation of Site
Manager to store code;
 Responded to questions on how to do a build with every change using Clearcase in meetings with
Designers, Developers and Quality Assurance Analysts during the design, development and testing
phase. Every time a bug was fixed or a new code was introduced, these changes needed to be
integrated into a new Load build;
 Responsible for project estimates, updates and changes as requested using MS Project, and worked with
architects to ensure proper design;
 Attended weekly project status meeting;
 Supervised Wipro (India) designers (8) remotely by mentoring, setting schedules, and made sure they
understood all the design requirements;
 Supervised new comers by training, mentoring, setting schedules, and made sure they understood
organizational policies;
 Direct responsibilities to modify, repair, update and expand existing applications;
 Coordinated third party software installations and upgrades to ensure work was performed in accordance
with company policy. Recommends resolutions to complex matters of significance and coordinate the
implementation of the approved course of action;
 Provided advanced service to clients, ensuring excellent applications design and programming; and
 Liaised between client and design team.
 Configuration specialist for configuration management;
 Ensured source code was managed appropriately within the software configuration management
application;
 Maintained the configuration management environment for different product releases;
 Responsible for tracing changes, and verifying that the final delivered software has all of the planned
enhancements that are supposed to be included in the release;
 Managed and administered a Source Code Control System to ensure the Development, QA, Training and
Staging Code incorporated the correct version of code;
 Provided operation support and coordinated for issues and changes affecting the team;
 Successfully delivered product load build always meeting deadlines;
 Supported the team through ongoing SDE / operations role, responding to queries, escalating issues,
and ensuring proper resolution;
 Maintained Rational Clear Case/UCM, always ensuring data could be easily accessed;
 Provided comprehensive support to 30 designers resulted in a key performance award;
 Interacted with internal teams (50) (Project Management, Testers, Application Developers, and
Business);
 Wrote requirements, high level design, estimates, and designer test plan documents, thoroughly
according to specifications.
TL1 (Transaction Language one), J2EE, Shell script, XML, XML Body, Install Anywhere, Microsoft Exchange,

Rational Clear Case & UCM, Eclipse, JBuilder, Clarify, IDCE, MS Office Professional Suite (MS Project)

Professional Development
 Business Analysis
 Rational Clear Case (Document Management System)
 SharePoint

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