Rebecca Hudson is a hardworking and conscientious individual seeking new opportunities. She currently works as a case handler for The Property Ombudsman, where she determines if complaints fall under their guidelines and corresponds to resolve issues. Additionally, she has 5 years of experience serving customers and handling responsibilities as a shift leader at Bird and Carter Delicatessen. Her education includes A-Levels in English Literature, Modern History, and Government and Politics from South Wilts Grammar School.

1. Rebecca Louise Hudson
Elm Cottage, Lower Road, Quidhampton, Salisbury, Wiltshire, England SP2 9AR
Home: 01722 743991 Mobile: 07921861167
rebeccahudson100@gmail.com
I am a hardworking and conscientious individual with a strong desire to learn new
skills. I go the extra mile in any role I am given, often taking on extra hours to ensure the
highest quality of work, as I am passionate about giving all I can give. I am enthusiastic
and open minded, with the ability to solve any problem because of my willingness to
take into account a number of different perspectives. I feel that these qualities would
make me a reliable part of any team as my eager personality is reflected in any task I
perform.
Education
South Wilts Grammar School and Sixth Form- September 2006 to June 2013
Qualifications
A level: English Literature (A), Modern History (B), Government and Politics (B)
AS level: English Literature (A), Modern History (B), Government and Politics (B),
Physics (C), General Studies (B)
GCSE: English Language, Religious Studies (2 A*s)
Maths, English Literature, Biology, Physics, Chemistry, French, History,
Art, ICT, Statistics (10 As)
Employment
July 2013- Present: The Property Ombudsman
• Determining whether complaints fall within the Ombudsman’s Terms of
Reference and assessing the best way to progress these for resolution.
• Corresponding directly with both consumers and Estate/Letting Agents to
ensure that there is enough information on file for the paperwork to be suitable
for the next department.
• Working both in a team and individually on a daily basis to problem solve and
share ideas and experience.
• Handling complaints on the telephone and in writing on a daily basis.
• Liaising with other departments in order to better understand my own role and
the implications of work I produce.
September 2011- present: Bird and Carter Delicatessen
• Serving customers in a polite and efficient way, providing high standards of
customer service.
• Preparing and cooking food to be sold both in the Deli and at functions such as
weddings or corporate events.
• Making orders with suppliers both by phone and in person and handling
payment.
• Cashing up after a day’s profits and handling the takings.

2. • Often opening and closing alone, taking on many responsibilities.
• Working as a part of a team, including as a senior shift leader and training new
members of staff
• Tackling any problems which arise competently and with a positive manner.
July 2011- present: Academic Tutoring
• Tutor in Maths, English, basic Science, Geography and History at Common
Entrance and 11+ level
Work Experience
June 2010- Milford Manor Rest Home.
• Working with dementia patients including personal care and welfare.
• Running to a routine and learning how to handle a number of different residents,
including catering to individual needs and support.
• Judging and assessing the safety of a situation.
July 2008- Chesterton Humberts Estate Agents
• Producing details to be featured in local newspapers presenting houses for sale.
• Answering the phones and arranging property viewings and appointments.
Regular babysitting/childcare.
Other Qualifications
• D of E Bronze Award
• Singing Grade 4
• Piano Grade 2
• Blue Belt Judo
• Trombone Bronze Award
Referees on request