Susan Jane Burke has over 20 years of experience in secretarial, administrative, and customer service roles. She has excellent communication, IT, and organizational skills. Her background includes roles as a personal assistant, receptionist, secretary, and business support assistant. She holds a HNC in Business and Finance with Distinction and has experience in areas such as event planning, meeting coordination, accounts work, and research.

1. CV: Susan Jane Burke
SUSAN JANE BURKE
6 Colegrave Street, Lincoln LN5 8DW
Home: 01522 856296
Mob: 07596 592686
Email: susanjaneburke@gmail.com
PERSONAL PROFILE
I am a very experienced secretary with excellent communication, IT and customer care skills. I have
an HNC in Business & Finance (Distinction). I hold a current renewable DBS.
I have a gift for encouraging people and bringing creative solutions to difficulties. While being self-
motivated and able to work on my own initiative to meet deadlines, I value working as part of a
team. I bring a friendly, calm and professional approach. I am flexible and welcome new challenges
and changing situations.
SKILLS, KNOWLEDGE AND EXPERIENCE
• IT skills: Microsoft Word, Excel, Databases, PowerPoint, Publisher, Adobe acrobat, website
management, MS Outlook email and internet
• Confidential secretarial and administration experience
• Excellent written and verbal communication
• Diary and email management
• Travel arrangements
• Minuting & meetings administration
• Audio typing
• Hospitality
• Phone and reception
• Research
• Invoicing, purchase ledger, day-to-day accounts
• Supervision (volunteers at European Office), training (new staff)
• Event administration and support at events
• Media coverage analysis (University of Lincoln)
• Flexibility with applying skills and experience to new situations
• Ability to prioritise and manage a varied workload
• Reliable
EMPLOYMENT HISTORY AND SPECIAL ACHIEVEMENTS
Dates: Feb 2014 to March 2015
Employer: Manpower UK Ltd (Temping Assignment)
Job role: Business Support Assistant for Lincolnshire County Council, (Public Health)
• Administered and minuted High Priority, Complex Multiagency and other meetings.
• Job shared as Secretary for Libraries and Culture.
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2. CV: Susan Jane Burke
• Flexibly covered where needed including Secretary, Business Support and Reception cover.
Dates: June 2012 to Jan 2014
Employer: Stafforce Temping Agency & Reed Recruitment
Job role: University of Lincoln, Communications & Marketing Department
PA to the Marketing Director:
• Organised and supported a UK Government Select Committee event which empowered
academics to input their research to Select Committees. Coordinated the University’s
signage at Lincoln Train Station.
PR Team:
• Researched media coverage of UL research projects from 2008 to 2013 providing vital
evidence for the Research Excellence Framework. Also researched Alumni success stories
for follow-up news releases and publications.
Events Team:
• Provided vital support which enabled a successful prestigious House of Lords’ event to
happen despite a short timescale and staff shortages.
Schools and Colleges Team:
• Phone and admin and support at campus tours and Open Day events.
Dates: June 2011 to June 2012
Employer: Office Angels, Lincoln (Temping Agency)
Job roles: PA/Secretary/Receptionist/Administrator/Audio Typing
Assignments included The Lincolnshire Probation Service, Rilmac Fabrications Ltd, Patrick Dean Ltd,
Hidden Hearing Shop and Brewin Dolphin Ltd.
Dates: Sept 2011 to June 2012
Employer: Lifeways Community Care Ltd (Temping)
Job role: Sessional Support Worker
Provided personal care and assisted with personal finance management.
Dates: May 2008 to June 2011
Employer: Lincolnshire School Improvement Service, CfBT Education Trust
Job role: Support Officer (Secretarial and administrative support for a wide-ranging team)
• Took on wider responsibility for training programmes and organising and supporting major
training and celebration events.
• Used my desktop publishing skills to produce informative and attractive materials.
• Managed the School Support Staff pages on the company website where I also contributed
my own event photos.
• Reformed and managed the Children Workforce Development Council Induction Training
booking process.
• Presented with a framed certificate for my support to the Joint Universities Mentoring
Programme (JUMP).
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3. CV: Susan Jane Burke
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4. CV: Susan Jane Burke
Dates: April 2003 to May 2008
Employer: Lincolnshire County Council
Job role: Secretarial Assistant to the PA and Assistant Director, Children & Family Services
Provided a confidential and sensitive secretarial service.
Dates: July 1999 to March 2003
Employer: Lincolnshire and Rutland Connexions
Job role: Receptionist and Administrative Assistant
Provided the first professional reception cover for the Headquarters. Redesigned the reception to
be more wheelchair user friendly. Produced a handy switchboard guide and trained colleagues.
Dates: July 1994 to June 1999
Employer: Veronica Hardstaff MEP, European Office, Lincoln
Job Role: Secretary/Administrator (job share)
I managed the MEP’s diary, arranged constituency visits, processed reports, correspondence,
enquiries and welcomed a wide range of visitors that included the general public, teachers and all
levels of officials including MPs. I supervised office volunteers. I also supported information stalls at
events. I set up the Lincoln European Office systems including IT, filing and information resources.
EXAMINATION ACHIEVEMENTS
BTEC HNC Business and Finance (Distinction). IT and Society (OU: 60 Level 2 CAT points)
RSA II Typewriting
Certificates of Education
A Level Sociology, AS Level Art & Design
O Levels: Economics (Principles), English Literature; English Language; Nutrition & Cookery
CSEs: Mathematics; General Science; Art, Craft & Design
Work Training:
Information Governance; Safeguarding Children; Equality & Diversity; Disability Awareness;
Awareness of Child Abuse and Neglect; Dementia Friends, Information Sharing; Working in a Political
Environment, Lincolnshire CWDC Level 1/2 Induction, Copyright Training, Presentation Skills
PERSONAL INTERESTS AND VOLUNTEER WORK
I take an active interest and participation in my local community and was elected a Lincoln City
Councillor in May 2012. I have done voluntary work in charity shops helping with counter, stock and
secretarial work. I was a Children’s Liturgy group leader for 16 years. I was a governor of Lincoln St
Hugh’s Catholic Primary School and Chair of Governors of St Botolph’s Primary School.
I also enjoy reading, writing, photography, photo manipulation and other creative work.
REFERENCES AVAILABLE ON REQUEST
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