This document contains Yerick Derohannessian's contact information, career objectives, education history, certifications, expertise, and work experience as a network technician for Bell Mobility since 2007 where he has held various roles troubleshooting wireless networks and systems. He has a college diploma in network administration and various IT certifications including CCNA, project management, and Lean Six Sigma green belt.

1. YERICK DEROHANNESSIAN
Home: (450) 622-8182
Cell: (514) 715-4595
yerickx@gmail.com
Yerick.derohannessian@bell.ca
Career Objectives
 To gain employment within a company or institution that offers me a positive
atmosphere to learn new technologies and implement them.
 To become a leader in the field or team I work in by utilizing my knowledge and
experience.
 To be part of a success driven organization and team who recognizes hard work
and tenacity.
 Continue learning through experience and training in order to improve my
knowledge and skills.
 Help my colleagues by sharing my experience and knowledge.
 Have a healthy work environment
 Gain a competitive Salary

2. Education
Collègefrançais : sec. 1 to 4
HSD : 2005
John Abbott College: AEC in Network Administration 2009
Classes:
 Intro to Network Administration 45 hours
 Operating Systems I – DOS 45 hours
 Business Communication Skills 45 hours
 PC Work Station 75 hours
 Operating Systems II – Windows 75 hours
 Cisco I: Network Administration 75 hours
 Net Installation & Admin.: Netware 120 hours
 Network Operating System: Unix 120 hours
 Cisco II: Routing Protocols 75 hours
 Groupware Systems 45 hours
 Presentation Techniques & Job Search 45 hours
 Network Installation & Admin. (Windows) 120 hours
 Cisco III: Network Segmentation 75 hours
 Cisco IV: WANs 75 hours
 Linux Server 45 hours
 Network Security 45 hours
Exit Certified 2010
Classes:
 Solaris Network Administration

3. Oracle University 2010
Classes:
 Intro to Oracle 11g Database
Certifications
 CCNA 2010
 Project management (FGT) 2013
 White belt Lean six sigma 2013
 Green belt Lean six sigma 2014
 Emotional Intelligence (Marko) 2014
 Critical Thinking Skills (Marko) 2014
Expertise
 Data Network connectivity troubleshooting with Smart phones, data sticks cell
phones and Wireless Modems on telecom network elements (PGW, SGW, OCS)
 Network connectivity troubleshooting with CISCO equipment and computer
operating systems (Windows Unix/Linux)(CCNA level)
 Basic SQL knowledge
 Data analysis Excel
 XML/SOAP troubleshooting
 TCP/IP troubleshooting
 3GPP Diameter credit control,
 Basic scripting skills in Bash
 Business Communication Skills Bilingual (French English )
 Presentation Techniques Bilingual (French English )
 Lean management and six sigma

4. Work Experience
Bell Mobility from Nov 2007 until now
Positions held in Bell Mobility
Technician VAS Operartions started in March 2015
1. Monitors MMS, PTT and virtualization platforms
2. Investigate customer complaints and troubleshoot with vendor and engineering
3. Work on operational process improvements
4. Provides support to noc during on call periods
5. Execute maintenances for patching or integrating new services in production.
OCS/AAASystems Integrations from 2012 to March 2015
1.Manage operational check lists for new projects
2.Deploy new projects into a production environment
3.Provide a 24/7 warranty period once new projects are deployed
4.Process Improvements on operational tasks
5.Troubleshoot project gating issues
6.Solution and Technical documentation reviews with Vendors

5. Wireless Data Control Operations from 2010 to 2011
1.Troubleshoot billing and rating issue for customers and for upstream and
downstream billing systems
2.Monitoring of billing, rating AAA systems and Oracle Database
3.Deploy patches into production provided by system vendors or engineering
4.On call support for issues/alarms reported by the NOC
5.Support for customer facing groups (TAC and NOC)
Network Operating Control Center from 2009 to 2010
1.Network monitoring of the Wireless National Data Network and the Wireless
Services
2.Provide assistance to other levels of support with unresolved consumer and
business customer issues.
3.Communicating with Network Partners to resolve outages
4.Follow ups on outages or maintenances affecting the Wireless National Data
Network and the Wireless Services
5.Pre and post testing for maintenances performed by the Operations team.

6. Interests
1.Management: Project Management, lean management, six sigma
2.Networks: Telecom Networks, CISCO networks and VOIP
3.Computers: database's, network administration, computer hardware
4.Sports: Hockey, Soccer, Tennis, Basketball, Golf
5.Miscellaneous: Psychology, Reading, Studying, Researching, Music, Movies