Ocean Smith is applying for a customer service representative position that was advertised on careerbuilder.com. She believes her skills from teaching and home healthcare, such as customer relations, telephone etiquette, and de-escalating angry customers, along with her ongoing studies in human resources, make her the best candidate for the role.

1. 02/2015
To: Whom it may concern
I am writing to express my interest in a Customer Service Representative position advertised on careerbuilder.com. I
believe my skills, experience and knowledge will make me the best candidate for this position.
As you will note from the enclosed resume, I am currently a teacher and home based care agent. I have many skills
that would aid me as a customer service representative for your company. Here are some of the responsibilities I’ve
held over the years:
•Experience in customer relations
•Excellent telephone etiquette
•Excellent written and verbal presentation skill
•Experience in de escalating irate customers
I am currently in my first year of study at Wilmington University and I am working toward my Bachelor’€ ™s degree in
Human Resource. I am confident that my education coupled with my relevant experience will allow me to make a
substantial contribution to your company. I feel very qualified to fill your customer care representative position.Thank
you for your consideration, and I look forward to hearing from you.
Ocean Smith
oceansmith94@gmail.com
302-376-3786