Increase e-commerce conversion using psychologyColibri.IO
This document provides tips for increasing e-commerce conversion rates using psychological insights. It discusses identifying the three types of buyers - spendthrifts, thrifty, and average - and targeting marketing messages accordingly. Additional tips include admitting shortcomings to build trust, clearly demonstrating the purchasing process, getting email subscribers, using marketplaces to reach more customers, employing a distinctive logo, and understanding customer search behaviors and sales funnels to improve conversions. The article was written by Karol Pokojowczyk and aims to help e-commerce businesses optimize their online marketing and sales.
In order to analyze how gamification works in complicated business context, this presentation focuses on gamification in e-Commerce. A case study on gamification in the two biggest online ‘Shopping Sprees’ in China is presented. The detailed case study will inspire the attendees on how to define playing fields between player motivations and business objectives, how to choose game mechanics based on culture, and how to design game-like user experience to motivate the intended audience.
B2B describes commerce transactions between businesses. More than 94% of all internet sales are B2B transactions, and B2B transactions have a much higher volume than B2C transactions. Online B2B marketplaces have redefined the B2B industry in India by connecting thousands of business members and establishing credibility. The primary advantages of the B2B model are that it can efficiently maintain supply chain processes and automate corporate functions cost-effectively.
This document discusses customer sourcing for automotive dealerships. It explains that customer sourcing is determining how and where customers learn about a dealership in order to most effectively target advertising spending. Currently, most dealerships rely on salespeople to ask customers basic sourcing questions, but this often produces inaccurate data. The document promotes an online customer sourcing program called Dealer Sourcing Solutions that allows customers to provide sourcing details themselves in a quick survey. This provides dealerships with immediate and accurate sourcing data to optimize their advertising.
Social Customer Relations Management (CRM) presentationJohan Sammy
Personal experience and influence from social media platform has become part of our everyday decision making. We spend more time reviewing customer's experience in that restaurant or hotel which influence our decision making than the price or the "on offers"! As a business owner, we need to be in tune to what people are talking about us on the social network and how do we address feedback both positive and negative.
Today, it’s big data, machine learning, and artificial intelligence (AI) that have taken the spotlight as the new tools of highly effective marketing teams. The results are highly personalized, real-time consumer “experiences” that are significantly lower in cost than traditional high-expenditure campaigns.
With these tools, every single interaction a prospect or consumer has with a product, whether through a website, email, or social interaction, is tracked and recorded for future optimization. Machine learning algorithms can collect this data in real time, and immediately personalize experiences unique to each visitor, eliminating the need for static profiles based on outdated or grouped data sets.
With this newfound wealth of data, and efficient processes in place, marketing teams can focus on identifying strategies to effectively use this technology to optimize operations and output. Without a well-planned strategy, machine learning can simply become a cog inside a big machine, and AI can become just another wasted expenditure instead of a highly advanced resource. This is not the time or place to jump into processes without considering goals, so marketers need to take the time to contemplate the ideal outcomes and plan accordingly.
The document discusses how email marketing can help businesses overcome common issues like a lack of customers or sales by allowing them to regularly communicate targeted messages to subscribers. It outlines the key benefits of email marketing like increased customer loyalty, brand awareness, and ROI. The document advises businesses to build an email list and consistently send valuable content and special offers to take advantage of email marketing.
Increase e-commerce conversion using psychologyColibri.IO
This document provides tips for increasing e-commerce conversion rates using psychological insights. It discusses identifying the three types of buyers - spendthrifts, thrifty, and average - and targeting marketing messages accordingly. Additional tips include admitting shortcomings to build trust, clearly demonstrating the purchasing process, getting email subscribers, using marketplaces to reach more customers, employing a distinctive logo, and understanding customer search behaviors and sales funnels to improve conversions. The article was written by Karol Pokojowczyk and aims to help e-commerce businesses optimize their online marketing and sales.
In order to analyze how gamification works in complicated business context, this presentation focuses on gamification in e-Commerce. A case study on gamification in the two biggest online ‘Shopping Sprees’ in China is presented. The detailed case study will inspire the attendees on how to define playing fields between player motivations and business objectives, how to choose game mechanics based on culture, and how to design game-like user experience to motivate the intended audience.
B2B describes commerce transactions between businesses. More than 94% of all internet sales are B2B transactions, and B2B transactions have a much higher volume than B2C transactions. Online B2B marketplaces have redefined the B2B industry in India by connecting thousands of business members and establishing credibility. The primary advantages of the B2B model are that it can efficiently maintain supply chain processes and automate corporate functions cost-effectively.
This document discusses customer sourcing for automotive dealerships. It explains that customer sourcing is determining how and where customers learn about a dealership in order to most effectively target advertising spending. Currently, most dealerships rely on salespeople to ask customers basic sourcing questions, but this often produces inaccurate data. The document promotes an online customer sourcing program called Dealer Sourcing Solutions that allows customers to provide sourcing details themselves in a quick survey. This provides dealerships with immediate and accurate sourcing data to optimize their advertising.
Social Customer Relations Management (CRM) presentationJohan Sammy
Personal experience and influence from social media platform has become part of our everyday decision making. We spend more time reviewing customer's experience in that restaurant or hotel which influence our decision making than the price or the "on offers"! As a business owner, we need to be in tune to what people are talking about us on the social network and how do we address feedback both positive and negative.
Today, it’s big data, machine learning, and artificial intelligence (AI) that have taken the spotlight as the new tools of highly effective marketing teams. The results are highly personalized, real-time consumer “experiences” that are significantly lower in cost than traditional high-expenditure campaigns.
With these tools, every single interaction a prospect or consumer has with a product, whether through a website, email, or social interaction, is tracked and recorded for future optimization. Machine learning algorithms can collect this data in real time, and immediately personalize experiences unique to each visitor, eliminating the need for static profiles based on outdated or grouped data sets.
With this newfound wealth of data, and efficient processes in place, marketing teams can focus on identifying strategies to effectively use this technology to optimize operations and output. Without a well-planned strategy, machine learning can simply become a cog inside a big machine, and AI can become just another wasted expenditure instead of a highly advanced resource. This is not the time or place to jump into processes without considering goals, so marketers need to take the time to contemplate the ideal outcomes and plan accordingly.
The document discusses how email marketing can help businesses overcome common issues like a lack of customers or sales by allowing them to regularly communicate targeted messages to subscribers. It outlines the key benefits of email marketing like increased customer loyalty, brand awareness, and ROI. The document advises businesses to build an email list and consistently send valuable content and special offers to take advantage of email marketing.
- Car shopping has largely moved online, with most shoppers conducting extensive online research before visiting dealerships. Shoppers use search engines and auto-specific websites to research multiple vehicles.
- Both new and used car sales set records in 2015, but new cars have become more expensive, leading more shoppers to consider late-model certified pre-owned vehicles. Used car shoppers conduct more in-depth research across multiple devices and vehicles.
- To succeed in used car sales online, dealers need competitive pricing, high-quality listing photos and details, and targeted digital marketing including partnerships, email marketing, and online ads to reach shoppers at different stages of their journey.
On November 2, 2016, Lincoln Murphy gave this keynote presentation on Customer Success-driven Growth and then, along with Resultados Digitais CEO Eric Santos - performed a Q&A for the developing SaaS ecosystem of entrepreneurs, operators, and investors.
Graduating from Email Marketing to Marketing Automation
MArkEtinG AutoMAtion is technology
that allows you to nurture leads through automated
campaigns. Because marketing automation uses email
as one of its methods for engaging customers, we are
often asked, “What is the difference between Marketing
Automation and Email Marketing?” For small businesses,
marketing automation is a tool to take your marketing to
the next level while saving your organization’s resources
in the long run. Marketing automation builds upon your
email marketing strategies to produce superior results.
In this paper, we’d like to show you what marketing
automation can do for you and help you decide if
your organization is ready to graduate to a marketing
automation solution.
IS20G13 - Building A Business Within A Business - Cameron Moore & Tianna MickSean Bradley
This document discusses how building a business within an automotive dealership can benefit both salespeople and the dealership. It recommends providing each salesperson with their own branded website to generate and convert leads independently. This allows salespeople to build client relationships and motivate higher lifetime value. It also reduces turnover by making sales a career. The document claims this approach increases closing rates and customer satisfaction while leveraging referrals and social media at a lower cost than traditional advertising.
Do you feel it coming? - 2019: The year of eCommerce mediaDan Chen
A quick overview of ecommerce media (2019)
It makes more sense and it is much more interesting when you hear what I am saying throughout the presentation...
AAISP Search Engine Marketing for Internet Sales Managers in Car DealershipsRalph Paglia
The document discusses search engine marketing (SEM) strategies for online marketers and internet sales managers. It provides details on Google AdWords campaigns run by Courtesy Chevrolet that led to increased traffic, leads, and vehicle sales. Key aspects covered include pay-per-click advertising, site targeting, landing pages, bid strategies, and analyzing SEM metrics and results.
Retail is changing with new technologies allowing constant consumer connections and transparency. Consumers now demand more and have shifted loyalty away from producers towards retailers. To adapt, retailers must shift loyalty from producers to consumers by becoming pull platforms that provide social tools, informed experiences, and organized buying. Specifically, social retailing involves giving away design, assortment, marketing, using new technologies like augmented reality, providing product reviews and information, enabling group buying and shopping with friends to create better informed and organized consumer behavior.
Growing The Business Through Customer Relationships & RetentionJoel Warady
The document discusses customer relationship management (CRM) and how growing a business through customer relationships and retention. It outlines that CRM involves understanding each customer relationship and interaction to maximize value. CRM aims to provide customers with better service, more channels for satisfaction, and personalized products while providing companies with higher service levels, customer loyalty, and reduced costs. Common pitfalls for CRM include purchasing technology before planning processes and training, and not focusing on becoming customer-driven.
Why We Automate: Observations from billions of customer interactionsMediaPost
From machine learning to natural language processing to artificial intelligence, brands can invest in an open space of technologies and scale marketing efforts like never before. Yet while automation enables marketers to move faster, think bigger, and dive deeper, we should take a moment to remember the why and the who. Vicky Ge shares her observations on innovations in automation, marketing at scale, and the human on the other side of the inbox.
This document discusses how marketers can use context to personalize customer experiences across the sales funnel. It outlines a three-step process: 1) Gather information about customers from all touchpoints to build a 360-degree view of who they are and what interests them, 2) Personalize the experience based on that information through personalized content, lead nurturing, websites, landing pages and social media, and 3) Use the context gathered to better sell to customers by monitoring their activities and engaging with them directly. The goal is to move from treating customers as part of a crowd to speaking to each individual customer as an "audience of one."
Sales and marketing presentation draft.potxJosh McCarthy
The document discusses the importance of alignment between sales and marketing teams. It argues that the goal of both teams should be to improve the customer acquisition process through lead generation, nurturing and qualification. To achieve this, marketing must understand customers' buying processes, while sales communicates customer needs to marketing. The document recommends establishing shared definitions of leads and SLAs to define each team's commitments. Maintaining open communication through meetings and data sharing is also key to ensuring collaboration between sales and marketing.
MS Mode: Digital transformation with VoyadoBBPMedia1
With the pandemic hitting retail and the fashion industry hard, a lot of companies needed to adapt and accelerate their digital transformation. Listen in to Patrick Miami, CCO at MS Mode and how they leveraged Voyado, a Customer Experience Platform (CXP) to meet the needs of todays customer and create personalized 1:1 communication. In this session is also Felix Kruth, Product Director at Voyado who will share his 12+ years of expertise within the digital customer experience space.
Affiliate marketing can be worthwhile if managed correctly. It is a low-risk marketing channel that allows merchants to pay only for sales generated. However, merchants must look beyond last click attribution to understand an affiliate's true value in generating sales through incremental and intermediate steps. They should also analyze how different affiliate types operate and interact to develop customized marketing approaches and compensation models for each type. Ultimately, affiliate marketing provides opportunities to drive new customers, increase spending and conversion if the right metrics and incentives are put in place.
How to Be a Marketing Automation Rock Star - by Ron Marcus, Shindy MediaRon Marcus
It’s predicted that by 2020, every marketer will have to use marketing automation to stay competitive and drive revenue. That’s less than five years off. Those that don’t start learning marketing automation now will be seriously left behind.
That doesn’t have to be you, though. Instead, start becoming a Marketing Automation Rockstar NOW. This slideshow comes from a webinar given in March 2015 which teaches the simple basics of:
• What is lead nurturing and why does it matter?
• How does marketing automation make it much easier?
• Getting your sales and marketing teams on the same page about the lead nurturing process
• Understanding your buyers’ journey and the opportunity funnel
• Creating a powerful content marketing strategy
• Building automated lead nurturing workflows
• Scoring your leads as they move through the funnel to identify the most qualified
• Measuring the effectiveness of your marketing automation program
The "Retailification" of the Car Rental IndustryCognizant
Rental cars are on the verge of becoming commodities. To overcome this issue, car rental companies can look to the best practices of the retail industry and use their own channels to offer customers a value-rich, rewarding and consistent experience at every touch point, supported by a "mobile first" omni-channel strategy.
This document discusses various aspects of advertising and marketing for car sales, including:
- Sources customers use for information at different stages of the car buying process and their rankings of helpfulness.
- A comparison of dealer spending versus customers' preferred media sources.
- Statistics on customer behavior and research online before purchasing a vehicle.
- Best practices for responding to online leads and converting them into appointments and sales.
The document discusses 10 key concepts for creating customer value, satisfaction, and loyalty. It emphasizes meeting customer perceived value by satisfying their benefits and costs. Maintaining high satisfaction leads to loyalty. Companies should focus on retaining existing customers rather than acquiring new ones since retention is more cost effective. Maintaining good customer relationships through databases allows companies to better target customers, deepen loyalty, and avoid mistakes.
The document discusses customer value, satisfaction, loyalty and how companies can deliver them. It covers topics like lifetime value, cultivating customer relationships, attracting and retaining customers, database marketing, and using customer information to improve customer experience and maximize profits over the long run. The purpose is to provide an overview of customer relationship management strategies and techniques that companies can use to increase customer loyalty and lifetime value.
The document discusses the importance of customer satisfaction and defines key terms. It states that customers are the most important people for a business and their perceptions of quality and needs should be the top priority. It also outlines different types of customers, both internal and external, and how to gather feedback and identify customer dissatisfaction in order to continuously improve quality and meet changing customer expectations.
- Car shopping has largely moved online, with most shoppers conducting extensive online research before visiting dealerships. Shoppers use search engines and auto-specific websites to research multiple vehicles.
- Both new and used car sales set records in 2015, but new cars have become more expensive, leading more shoppers to consider late-model certified pre-owned vehicles. Used car shoppers conduct more in-depth research across multiple devices and vehicles.
- To succeed in used car sales online, dealers need competitive pricing, high-quality listing photos and details, and targeted digital marketing including partnerships, email marketing, and online ads to reach shoppers at different stages of their journey.
On November 2, 2016, Lincoln Murphy gave this keynote presentation on Customer Success-driven Growth and then, along with Resultados Digitais CEO Eric Santos - performed a Q&A for the developing SaaS ecosystem of entrepreneurs, operators, and investors.
Graduating from Email Marketing to Marketing Automation
MArkEtinG AutoMAtion is technology
that allows you to nurture leads through automated
campaigns. Because marketing automation uses email
as one of its methods for engaging customers, we are
often asked, “What is the difference between Marketing
Automation and Email Marketing?” For small businesses,
marketing automation is a tool to take your marketing to
the next level while saving your organization’s resources
in the long run. Marketing automation builds upon your
email marketing strategies to produce superior results.
In this paper, we’d like to show you what marketing
automation can do for you and help you decide if
your organization is ready to graduate to a marketing
automation solution.
IS20G13 - Building A Business Within A Business - Cameron Moore & Tianna MickSean Bradley
This document discusses how building a business within an automotive dealership can benefit both salespeople and the dealership. It recommends providing each salesperson with their own branded website to generate and convert leads independently. This allows salespeople to build client relationships and motivate higher lifetime value. It also reduces turnover by making sales a career. The document claims this approach increases closing rates and customer satisfaction while leveraging referrals and social media at a lower cost than traditional advertising.
Do you feel it coming? - 2019: The year of eCommerce mediaDan Chen
A quick overview of ecommerce media (2019)
It makes more sense and it is much more interesting when you hear what I am saying throughout the presentation...
AAISP Search Engine Marketing for Internet Sales Managers in Car DealershipsRalph Paglia
The document discusses search engine marketing (SEM) strategies for online marketers and internet sales managers. It provides details on Google AdWords campaigns run by Courtesy Chevrolet that led to increased traffic, leads, and vehicle sales. Key aspects covered include pay-per-click advertising, site targeting, landing pages, bid strategies, and analyzing SEM metrics and results.
Retail is changing with new technologies allowing constant consumer connections and transparency. Consumers now demand more and have shifted loyalty away from producers towards retailers. To adapt, retailers must shift loyalty from producers to consumers by becoming pull platforms that provide social tools, informed experiences, and organized buying. Specifically, social retailing involves giving away design, assortment, marketing, using new technologies like augmented reality, providing product reviews and information, enabling group buying and shopping with friends to create better informed and organized consumer behavior.
Growing The Business Through Customer Relationships & RetentionJoel Warady
The document discusses customer relationship management (CRM) and how growing a business through customer relationships and retention. It outlines that CRM involves understanding each customer relationship and interaction to maximize value. CRM aims to provide customers with better service, more channels for satisfaction, and personalized products while providing companies with higher service levels, customer loyalty, and reduced costs. Common pitfalls for CRM include purchasing technology before planning processes and training, and not focusing on becoming customer-driven.
Why We Automate: Observations from billions of customer interactionsMediaPost
From machine learning to natural language processing to artificial intelligence, brands can invest in an open space of technologies and scale marketing efforts like never before. Yet while automation enables marketers to move faster, think bigger, and dive deeper, we should take a moment to remember the why and the who. Vicky Ge shares her observations on innovations in automation, marketing at scale, and the human on the other side of the inbox.
This document discusses how marketers can use context to personalize customer experiences across the sales funnel. It outlines a three-step process: 1) Gather information about customers from all touchpoints to build a 360-degree view of who they are and what interests them, 2) Personalize the experience based on that information through personalized content, lead nurturing, websites, landing pages and social media, and 3) Use the context gathered to better sell to customers by monitoring their activities and engaging with them directly. The goal is to move from treating customers as part of a crowd to speaking to each individual customer as an "audience of one."
Sales and marketing presentation draft.potxJosh McCarthy
The document discusses the importance of alignment between sales and marketing teams. It argues that the goal of both teams should be to improve the customer acquisition process through lead generation, nurturing and qualification. To achieve this, marketing must understand customers' buying processes, while sales communicates customer needs to marketing. The document recommends establishing shared definitions of leads and SLAs to define each team's commitments. Maintaining open communication through meetings and data sharing is also key to ensuring collaboration between sales and marketing.
MS Mode: Digital transformation with VoyadoBBPMedia1
With the pandemic hitting retail and the fashion industry hard, a lot of companies needed to adapt and accelerate their digital transformation. Listen in to Patrick Miami, CCO at MS Mode and how they leveraged Voyado, a Customer Experience Platform (CXP) to meet the needs of todays customer and create personalized 1:1 communication. In this session is also Felix Kruth, Product Director at Voyado who will share his 12+ years of expertise within the digital customer experience space.
Affiliate marketing can be worthwhile if managed correctly. It is a low-risk marketing channel that allows merchants to pay only for sales generated. However, merchants must look beyond last click attribution to understand an affiliate's true value in generating sales through incremental and intermediate steps. They should also analyze how different affiliate types operate and interact to develop customized marketing approaches and compensation models for each type. Ultimately, affiliate marketing provides opportunities to drive new customers, increase spending and conversion if the right metrics and incentives are put in place.
How to Be a Marketing Automation Rock Star - by Ron Marcus, Shindy MediaRon Marcus
It’s predicted that by 2020, every marketer will have to use marketing automation to stay competitive and drive revenue. That’s less than five years off. Those that don’t start learning marketing automation now will be seriously left behind.
That doesn’t have to be you, though. Instead, start becoming a Marketing Automation Rockstar NOW. This slideshow comes from a webinar given in March 2015 which teaches the simple basics of:
• What is lead nurturing and why does it matter?
• How does marketing automation make it much easier?
• Getting your sales and marketing teams on the same page about the lead nurturing process
• Understanding your buyers’ journey and the opportunity funnel
• Creating a powerful content marketing strategy
• Building automated lead nurturing workflows
• Scoring your leads as they move through the funnel to identify the most qualified
• Measuring the effectiveness of your marketing automation program
The "Retailification" of the Car Rental IndustryCognizant
Rental cars are on the verge of becoming commodities. To overcome this issue, car rental companies can look to the best practices of the retail industry and use their own channels to offer customers a value-rich, rewarding and consistent experience at every touch point, supported by a "mobile first" omni-channel strategy.
This document discusses various aspects of advertising and marketing for car sales, including:
- Sources customers use for information at different stages of the car buying process and their rankings of helpfulness.
- A comparison of dealer spending versus customers' preferred media sources.
- Statistics on customer behavior and research online before purchasing a vehicle.
- Best practices for responding to online leads and converting them into appointments and sales.
The document discusses 10 key concepts for creating customer value, satisfaction, and loyalty. It emphasizes meeting customer perceived value by satisfying their benefits and costs. Maintaining high satisfaction leads to loyalty. Companies should focus on retaining existing customers rather than acquiring new ones since retention is more cost effective. Maintaining good customer relationships through databases allows companies to better target customers, deepen loyalty, and avoid mistakes.
The document discusses customer value, satisfaction, loyalty and how companies can deliver them. It covers topics like lifetime value, cultivating customer relationships, attracting and retaining customers, database marketing, and using customer information to improve customer experience and maximize profits over the long run. The purpose is to provide an overview of customer relationship management strategies and techniques that companies can use to increase customer loyalty and lifetime value.
The document discusses the importance of customer satisfaction and defines key terms. It states that customers are the most important people for a business and their perceptions of quality and needs should be the top priority. It also outlines different types of customers, both internal and external, and how to gather feedback and identify customer dissatisfaction in order to continuously improve quality and meet changing customer expectations.
Chapter 5 creating customer value, satisfaction and loyaltyk3llycr1s0st
1. Creating customer value, satisfaction, and loyalty involves understanding customer perceived value and quality, customer satisfaction, and cultivating customer loyalty.
2. Customer relationship management focuses on identifying customers, differentiating them by needs and value, interacting with them, and customizing for each customer to attract and retain profitable customers.
3. Companies can measure customer lifetime value and use customer databases to identify prospects, target offers, deepen loyalty, reactivate customers, and avoid mistakes to improve their customer base through reduced defection, increased longevity, enhanced share of wallet, and focusing on high-profit customers.
Customer satisfaction is important for businesses. It involves meeting or exceeding customer expectations to gain loyalty. Some key aspects of customer satisfaction include being prompt in responses, fixing problems quickly without delay, communicating effectively with passion and empathy, and going above and beyond to delight customers. Maintaining high customer satisfaction requires focus, urgency and a positive attitude from employees.
The document discusses 10 concepts for creating customer value, satisfaction, and loyalty. These include understanding customer perceived value and satisfaction, monitoring satisfaction, defining product and service quality, maximizing customer lifetime value, using customer relationship management, attracting and retaining customers, building loyalty, creating customer databases, and using data warehouses and datamining. The key is to achieve satisfaction and loyalty by understanding customer value and satisfaction, quality, lifetime value, and building relationships through relationship management, loyalty, databases, and data analysis.
The document discusses key concepts related to customer satisfaction and service. It defines customers as those who use, purchase, or influence a product or service. There are internal and external customers. Customer satisfaction is achieved when a company's offer matches customer needs. Key drivers of customer satisfaction are performance, features, service, warranty, price, and reputation. Poor service is the primary reason customers leave, followed by better prices and product dissatisfaction.
1) Traditional advertising is ineffective as most online ads are ignored and over 96% of sales come from recommendations rather than ads.
2) A new approach called "convertising" uses social media to create conversations and build relationships with customers in order to influence purchases.
3) Convertising is more effective and less expensive than traditional advertising by tapping into social relationships and recommendations between customers.
RapNet Symposium 2014: How inbound marketing is disrupting everything.Sam Mallikarjunan
The document discusses how inbound marketing is disrupting businesses. It notes that knowledge and power have shifted to consumers. Inbound marketing focuses on creating experiences people love rather than interrupting them. It emphasizes frequent blogging, educational content, and customer centricity. The presentation discusses how inbound marketing channels cost less and have higher ROI than outbound channels. It advocates analyzing marketing spending based on customer acquisition costs and lifetime value to improve leverage and growth.
U will get to know about what is digital marketing, its importance, different channels of digital marketing (SEO, SMM, Affiliate marketing, content marketing),what is dropshipping model, what is copywriting & future and myths of digital marketing. To know more in detail visit here https://yash.thedigitalamigo.com/
This document summarizes a presentation about activating customer engagement and advocacy through online communities. It discusses how customer expectations have changed in the digital age and that customers now have power in the buying process. It emphasizes understanding customer conversations throughout their journey and creating engaging online communities where customers can help each other. When companies provide value to customers and facilitate customer-to-customer conversations in these communities, it can create strong advocacy and loyalty through what is called the "Community Effect."
The document provides tips for closing the first 10 B2B deals by focusing on finding early adopters and unaffiliated customers, getting reviews and referrals through an advocacy program to build social proof, and using customer advocates as the new sales team by empowering them through incentives and engagement. It emphasizes aiming for the right target customers, developing competitors' status quo, and using different traction channels like networking, early adopter programs, and referrals to accelerate deals through existing satisfied customers.
Voice of customer part 1 using voice of customer insights to drive your crm s...Vivastream
The document summarizes a presentation on achieving true customer engagement through a 5-step voice of customer (VOC) driven relationship marketing process. It discusses conducting VOC research to understand customer priorities and expectations. It then outlines the 5 steps: 1) using VOC to drive relationship strategies, 2) creating opt-in databases with customer profiles, 3) deploying multichannel marketing per customer preferences, 4) delivering strong customer service, and 5) increasing the power of online experiences. Case studies show companies achieving double-digit increases in results through this process.
Voice of Customer Part 1 Using Voice of Customer Insights to Drive Your CRM S...Vivastream
The document summarizes a presentation on achieving true customer engagement through a 5-step voice of customer (VOC) driven relationship marketing process. It discusses conducting VOC research to understand customer priorities and expectations. It then outlines the 5 steps: 1) using VOC to drive relationship strategies, 2) creating opt-in databases with customer profiles, 3) deploying multichannel marketing per customer preferences, 4) delivering strong customer service, and 5) increasing the power of online experiences. Case studies show companies achieving double-digit increases in results through this process.
During each day, you will be taught a conversion tactic that can help increase your sales. The tactics will vary from tracking specific key performance indicators to running qualitative research studies (and if you don’t know what these things are, don’t worry as I will explain all of that in the guide as well).
http://codecondo.com/
This document provides an overview of a presentation on customer relationship management (CRM) for arts groups. The presentation will cover the components and strategies of CRM, best practices and value. It will also discuss how arts groups can best use CRM and provide an example of a successful arts group CRM implementation. The goals are to understand CRM and how it can provide value to arts organizations as both a customer and competitive necessity.
This document provides an overview of a presentation on customer relationship management (CRM) for arts groups. The presentation will cover the components and strategies of CRM, best practices and value. It will also discuss how arts groups can best use CRM and provide an example of a successful arts group CRM implementation. The goals are to understand CRM and how it can provide value to arts organizations as both a customer and competitive necessity.
This document discusses customer relationship management (CRM) strategies for arts organizations. It defines CRM and its key components, including integrating marketing, sales, service and customer data. The presentation covers CRM best practices, metrics and case studies of arts groups using CRM to increase revenue, retention and engagement. It recommends tactics arts groups can implement, such as permission-based email marketing, surveys, online communities and personalized communications based on customer data and segmentation.
This document provides an overview of marketing analytics. It begins with introducing the presenter and their qualifications. It then defines marketing analytics as measuring and analyzing trends to maximize a company's marketing strategy. Examples are given such as Walmart finding best sellers during hurricanes. The document outlines descriptive, predictive, and prescriptive analytics as well as A/B testing terminology. It also discusses customer lifetime value, various analytics tools, benefits of analytics, and strategic questions analytics can answer for businesses.
Olivier Blanchard's presentation from the Advanced Social Media Bootcamp at the Social Media Integration Conference in Atlanta, GA on October 22, 2010.
Automechanika: How to Use Digital Marketing to Grow Your Business in a Consol...Summit eMarketing Sherpas
Now that almost 90% of consumers search online for local business, almost 70% use a smart phone, almost 75% participate in social media, over 90% check their email and text messages daily and 79% trust online reviews as much as personal recommendation, independent auto body and repair shops can use these tools to increase sales, customer counts and referrals.
Session participants were introduced to how a website, email, text messaging, social media and online reviews can help them grow their business in today’s competitive and consolidating market.
The History of Infinity Contact Buyerlytics SolutionInfinity Contact
Infinity Contact is a customer relationship management company that focuses on helping clients acquire and retain customers through their Buyerlytics system. This system uses data analytics, technology, customer contacts, and performance management to develop targeted marketing campaigns based on customer preferences and behaviors. Infinity Contact has over 30 years of experience in various industries and ensures their clients maximize return on investment.
The document provides an overview of marketing analytics. It introduces the presenter and outlines an agenda that covers descriptive, predictive, and prescriptive analytics. Marketing analytics are defined as measuring, managing, and analyzing trends to maximize marketing strategy effectiveness. Examples are given of how companies use analytics. The document then discusses measurement sources, applications, benefits, and tools of marketing analytics.
How to Increase Sales by Tracking Four Specific Problems - by noHold Inc.noHold, Inc.
This is a short 3 minutes presentation that provides practical ideas on how to resolve 4 typical problems that prevent Revenue growth. VP and Directors of Sales and Marketing will learn how to: 1) Increase Sales at Brick and Mortar Stores 2) Increase Online Sales in your e-Store and resellers' e-Stores 3) Reduce Cart Abandonment 4) Assist in Call Center Sales.
The document discusses measuring the effectiveness of content marketing. It suggests that many companies still use analytics solely to prove value rather than improve processes. However, outperforming companies use data to deepen customer relationships. The document provides examples of how to measure content marketing's contribution and value at different stages, from awareness to customer loyalty. It advocates measuring content marketing's impact on the overall marketing strategy and customer journey, rather than in isolation.
The Content Formula: Calculate the ROI of Content Marketing & Never Waste Mon...NewsCred
1. The document discusses calculating the ROI of content marketing by building a business case, finding a budget, and measuring results.
2. It provides examples of how to calculate the value of organic search traffic, repeat visitors, cost per lead, and unbranded search traffic by comparing them to paid marketing costs and metrics.
3. The key is to show executives how content marketing can generate traffic, leads, and conversions that paid marketing alone could not by attracting early-stage buyers and ranking for relevant keywords.
Similar to Customer Value Maximization - A Primer (20)
Social media is a global phenomenon. There are a few unwritten guidelines that you should follow while promoting your business. The 4 C's of social media.
Instagram offers two types of pages for businesses: personal and business pages. The document recommends choosing a business page to leverage all corporate account benefits. It also suggests editing share settings to spread images across social media, choosing a strong brand strategy tied to goals, keeping a consistent visual theme for quick recognition, embedding posts on blogs to drive traffic, providing exclusive promo codes to increase followers beyond just likes, trying sponsored ads for visibility and followers, regramming tags of your business for appreciation and exposure, conducting image contests with custom hashtags, and providing sneak peeks of company culture to build trust through a visual medium.
Customer Value Maximization Platform - An OverviewXerago
Customer Value Maximization is the world's most sophisticated platform for consumer facing firms to maximize value from their customers. Here is an overview of the platform.
12 Tips to Create Better Content than CompetitorsXerago
This document provides 12 tips for creating better content than competitors. The tips include having a catchy title, using larger fonts, including professional images and videos, structuring content with lists, adding social sharing buttons, and linking to other relevant pages to increase visibility and shares. Following these tips can help content attract more traffic and engage readers.
Businesses involved in Content marketing often fall short in the number of shares. This PPT explores the reasons and explanations for increasing the shares.
Event based marketing is a highly personalized way of engaging with individual customers across any channel at a moment it is most relevant to him or her.
A Beginner’s Guide to Designing an IBM Campaign Xerago
This document provides an overview of how to design an IBM marketing campaign using the IBM Unica platform. It outlines 11 key steps: 1) finalizing business requirements, 2) selecting data sources, 3) selecting customers, 4) de-duplicating data, 5) suppressing do-not-call customers, 6) using macros and derived fields, 7) segmenting customers, 8) sampling data, 9) creating offers, 10) assigning customers to contact processes, and 11) executing the contact process. The goal is to precisely target customers through different channels to increase response rates and business results.
As the call for for skilled experts continues to develop, investing in quality education and education from a reputable https://www.safalta.com/online-digital-marketing/best-digital-marketing-institute-in-noida Digital advertising institute in Noida can lead to a a success career on this eve
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
In today's digital world, customers are just a click away. "Grow Your Business Online: Introduction to Digital Marketing" dives into the exciting world of digital marketing, equipping you with the tools and strategies to reach new audiences, expand your reach, and ultimately grow your business.
website = https://digitaldiscovery.institute/
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In the face of the news of Google beginning to remove cookies from Chrome (30m users at the time of writing), there’s no longer time for marketers to throw their hands up and say “I didn’t know” or “They won’t go through with it”. Reality check - it has already begun - the time to take action is now. The good news is that there are solutions available and ready for adoption… but for many the race to catch up to the modern internet risks being a messy, confusing scramble to get back to "normal"
From Hope to Despair The Top 10 Reasons Businesses Ditch SEO Tactics.pptxBoston SEO Services
From Hope to Despair: The Top 10 Reasons Businesses Ditch SEO Tactics
Are you tired of seeing your business's online visibility plummet from hope to despair? When it comes to SEO tactics, many businesses find themselves grappling with challenges that lead them to abandon their strategies altogether. In a digital landscape that's constantly evolving, staying on top of SEO best practices is crucial to maintaining a competitive edge.
In this blog, we delve deep into the top 10 reasons why businesses ditch SEO tactics, uncovering the pain points that may resonate with you:
1. Algorithm Changes: The ever-changing algorithms can leave businesses feeling like they're chasing a moving target. Search engines like Google frequently update their algorithms to improve user experience and provide more relevant search results. However, these updates can significantly impact your website's visibility and ranking if you're not prepared.
2. Lack of Results: Investing time and resources without seeing tangible results can be disheartening. The absence of immediate results often leads businesses to lose faith in their SEO strategies. It's important to remember that SEO is a long-term game that requires patience and consistent effort.
3. Technical Challenges: From site speed issues to complex metadata implementation, technical hurdles can be daunting. Overcoming these challenges is crucial for SEO success, as technical issues can hinder your website's performance and user experience.
4. Keyword Competition: Fierce competition for top keywords can make it hard to rank effectively. Businesses often struggle to find the right balance between targeting high-traffic keywords and finding less competitive, niche keywords that can still drive significant traffic.
5. Lack of Understanding of SEO Basics: Many businesses dive into the complex world of SEO without fully grasping the fundamental principles. This lack of understanding can lead to several issues:
Keyword Awareness: Failing to recognize the importance of keyword research and targeting the right keywords in content.
On-Page Optimization: Ignorance regarding crucial on-page elements such as meta tags, headers, and content structure.
Technical SEO Best Practices: Overlooking essential aspects like site speed, mobile responsiveness, and crawlability.
Backlinks: Not understanding the value of high-quality backlinks from reputable sources.
Analytics: Failing to track and analyze data prevents businesses from optimizing their SEO efforts effectively.
6. Unrealistic Expectations and Timeframe: Entrepreneurs often fall prey to the allure of quick fixes and overnight success. Unrealistic expectations can overshadow the reality of the time and effort needed to see tangible results in the highly competitive digital landscape. SEO is a long-term strategy, and setting realistic goals is crucial for success.
#SEO #DigitalMarketing #BusinessGrowth #OnlineVisibility #SEOChallenges #BostonSEO
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
The Strategic Impact of Storytelling in the Age of AI
In the grand tapestry of marketing, where algorithms analyze data and artificial intelligence predicts trends, one essential thread remains constant — the timeless art of storytelling. As we stand on the precipice of a new era driven by AI, join me in unraveling the narrative alchemy that transforms brands from mere entities into captivating tales that resonate across the digital landscape. In this exploration, we will discover how, in the face of advancing technology, the human touch of a well-crafted story becomes not just a marketing tool but the very essence that breathes life into brands and forges lasting connections with our audience.
Efficient Website Management for Digital Marketing ProsLauren Polinsky
Learn how to optimize website projects, leverage SEO tactics effectively, and implement product-led marketing approaches for enhanced digital presence and ROI.
This session is your key to unlocking the secrets of successful digital marketing campaigns and maximizing your business's online potential.
Actionable tactics you can apply after this session:
- Streamlined Website Management: Discover techniques to streamline website development, manage day-to-day operations efficiently, and ensure smooth project execution.
- Effective SEO Practices: Gain valuable insights into optimizing your website for search engines, improving visibility, and driving organic traffic to your digital assets.
- Leverage Product-Led Marketing: Explore strategies for incorporating product-led marketing principles into your digital marketing efforts, enhancing user engagement and driving conversions.
Don't miss out on this opportunity to elevate your digital marketing game and achieve tangible results!
How to Use AI to Write a High-Quality Article that Ranksminatamang0021
In the world of content creation, many AI bloggers have drifted away from their original vision, resulting in low-quality articles that search engines overlook. Don't let that happen to you! Join us to discover how to leverage AI tools effectively to craft high-quality content that not only captures your audience's attention but also ranks well on search engines.
Disclaimer: Some of the prompts mentioned here are the examples of Matt Diggity. Please use it as reference and make your own custom prompts.
As 2023 proved, the next few years may be shaped by market volatility and artificial intelligence services such as OpenAI's ChatGPT and Perplexity.ai. Your brand will increasingly compete for attention with Google, Apple, OpenAI, and Amazon, and customers will expect a hyper-relevant and individualized experience from every business at any moment. New state-legislated data privacy laws and several FTC rules may challenge marketers to deliver contextually relevant customer experiences, much less reach unknown prospective buyers. Are you ready?Let's discuss the critical need for data governance and applied AI for your business rather than relying on public AI models. As AI permeates society and all industries, learn how to be future-ready, compliant, and confidentlyscaling growth.
Key Takeaways:
Primary Learning Objective
1: Grasp when artificial general intelligence (""AGI"") will arrive, and how your brand can navigate the consequences. Primary Learning Objective
2: Gain an accurate analysis of the continuously developing customer journey and business intelligence. Primary Learning Objective
3: Grow revenue at lower costs with more efficient marketing and business operations.
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
Capstone Project: Luxury Handloom Saree Brand
As part of my college project, I applied my learning in brand strategy to create a comprehensive project for a luxury handloom saree brand. Key aspects of this project included:
- *Competitor Analysis:* Conducted in-depth competitor analysis to identify market position and differentiation opportunities.
- *Target Audience:* Defined and segmented the target audience to tailor brand messages effectively.
- *Brand Strategy:* Developed a detailed brand strategy to enhance market presence and appeal.
- *Brand Perception:* Analyzed and shaped the brand perception to align with luxury and heritage values.
- *Brand Ladder:* Created a brand ladder to outline the brand's core values, benefits, and attributes.
- *Brand Architecture:* Established a cohesive brand architecture to ensure consistency across all brand touchpoints.
This project helped me gain practical experience in brand strategy, from research and analysis to strategic planning and implementation.
The Secret to Engaging Modern Consumers: Journey Mapping and Personalization
In today's digital landscape, understanding the customer's journey and delivering personalized experiences are paramount. This masterclass delves into the art of consumer journey mapping, a powerful technique that visualizes the entire customer experience across touchpoints. Attendees will learn how to create detailed journey maps, identify pain points, and uncover opportunities for optimization. The presentation also explores personalization strategies that leverage data and technology to tailor content, products, and experiences to individual customers. From real-time personalization to predictive analytics, attendees will gain insights into cutting-edge approaches that drive engagement and loyalty.
Key Takeaways:
Current consumer landscape; Steps to mapping an effective consumer journey; Understanding the value of personalization; Integrating mapping and personalization for success; Brands that are getting It right!; Best Practices; Future Trends
Did you know that while 50% of content on the internet is in English, English only makes up 26% of the world’s spoken language? And yet 87% of customers won’t buy from an English only website.
Uncover the immense potential of communicating with customers in their own language and learn how translation holds the key to unlocking global growth. Join Smartling CEO, Bryan Murphy, as he reveals how translation software can streamline the translation process and seamlessly integrate into your martech stack for optimal efficiency. And that's not all – he’ll also share some inspiring success stories and practical tips that will turbocharge your multilingual marketing efforts!
Key takeaways:
1. The growth potential of reaching customers in their native language
2. Tips to streamline translation with software and integrations to your tech stack
3. Success stories from companies that have increased lead generation, doubled revenue, and more with translation
In this dynamic session titled "Future-Proof Like Beyoncé: Syncing Email and Social Media for Iconic Brand Longevity," Carlos Gil, U.S. Brand Evangelist for GetResponse, unveils how to safeguard and elevate your digital marketing strategy. Explore how integrating email marketing with social media can not only increase your brand's reach but also secure its future in the ever-changing digital landscape. Carlos will share invaluable insights on developing a robust email list, leveraging data integration for targeted campaigns, and implementing AI tools to enhance cross-platform engagement. Attendees will learn how to maintain a consistent brand voice across all channels and adapt to platform changes proactively. This session is essential for marketers aiming to diversify their online presence and minimize dependence on any single platform. Join Carlos to discover how to turn social media followers into loyal email subscribers and ultimately, drive sustainable growth and revenue for your brand. By harnessing the best practices and innovative strategies discussed, you will be equipped to navigate the challenges of the digital age, ensuring your brand remains relevant and resonant with your audience, no matter the platform. Don’t miss this opportunity to transform your approach and achieve iconic brand longevity akin to Beyoncé's enduring influence in the entertainment industry.
Key Takeaways:
Integration of Email and Social Media: Understanding how to seamlessly integrate email marketing with social media efforts to expand reach and reinforce brand presence. Building a Robust Email List: Strategies for developing a strong email list that provides a direct line of communication to your audience, independent of social media algorithms. Data Integration for Targeted Campaigns: Leveraging combined data from email and social media to create personalized, targeted marketing campaigns that resonate with the audience. Utilization of AI Tools: Implementing AI and automation tools to enhance efficiency and effectiveness across marketing channels. Consistent Brand Voice Across Platforms: Maintaining a unified brand voice and message across all digital platforms to strengthen brand identity and user trust. Proactive Adaptation to Platform Changes: Staying ahead of social media platform changes and algorithm updates to keep engagement high and interactions meaningful. Conversion of Social Followers to Email Subscribers: Techniques to encourage social media followers to subscribe to email, ensuring a direct and consistent connection. Sustainable Growth and Minimized Platform Dependence: Strategies to diversify digital presence and reduce reliance on any single social media platform, thereby mitigating risks associated with platform volatility.
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...Amsive
Lily Ray, Vice President of SEO Strategy & Research at Amsive, explores optimizing strategies for sustainable growth and explores the impact of AI on the SEO landscape.
17. The problem
These consumer interactions are opportunities to influence
moments of truth, they are not leveraged adequately and it
is left to consumers to find their way to the cash register.
Naturally efficacy of marketing spends is questioned and
accountability pressures increase.
AND brands need a new framework that converts these
interactions to desired actions …
Interaction
19. The solution
“CUSTOMER VALUE MAXIMIZATION”
Customer Value Maximization is a new age
marketing framework that uses a combination
of communication, technology and analytics to
leverage existing marketing stimulus and
convert interactions into actions.
21. how do you embrace customer value
maximization?
Stimulus
(ATL + BTL activities
resulting in brand
building brand
salience etc.)
Interaction
Your traditional agency
builds your brand … and
ENDS here …
22. how do you embrace customer value
maximization?
Stimulus
Interaction
Customer Value
Maximization (Read:
Xerago) begins …
Action
23. customer value maximization enablers …
Interaction
Action
Customer Value operates at the confluence of communication, marketing technologies and
customer analytics to convert interaction into action.
Analytics
Track, measure, analyze
and predict customer
actions and behavior
Communication
Relevant brand
communication at every
customer interaction
Technologies
Management of all
interactions using
relevant marketing
technologies
Community
25. typical challenges that customer value maximization solves
We have millions of
customers calling our
1-800 number. How do
we maximize value from
each interaction?
01
26. typical challenges that customer value maximization solves
We have millions of
customers calling our
1-800 number. How do
we maximize value from
each interaction?
We get millions of pages
views. Thousands of people
fill up the shopping cart.
Hundreds consummate
the transaction. How do
we increase yield?
01
02
27. typical challenges that customer value maximization solves
We have millions of
customers calling our
1-800 number. How do
we maximize value from
each interaction?
We get millions of pages
views. Thousands of people
fill up the shopping cart.
Hundreds consummate
the transaction. How do
we increase yield?Our Social Media
campaigns triggers
thousands of conversations.
How do we derive value
from these conversations?
01
02
03
28. typical challenges that customer value maximization solves
We have millions of
customers calling our
1-800 number. How do
we maximize value from
each interaction?
We get millions of pages
views. Thousands of people
fill up the shopping cart.
Hundreds consummate
the transaction. How do
we increase yield?Our Social Media
campaigns triggers
thousands of conversations.
How do we derive value
from these conversations?
Out of all the customer
walk-ins that we get
every day, how do we
maximize value?
01
02
03
04
29. typical challenges that customer value maximization solves
We have millions of
customers calling our
1-800 number. How do
we maximize value from
each interaction?
We get millions of pages
views. Thousands of people
fill up the shopping cart.
Hundreds consummate
the transaction. How do
we increase yield?Our Social Media
campaigns triggers
thousands of conversations.
How do we derive value
from these conversations?
Out of all the customer
walk-ins that we get
every day, how do we
maximize value?
We have millions of
customers with us
already. How do I
maximize value from
them?
01
02
03
04
05