This document outlines a customer service checklist to evaluate and improve service. It asks the user to identify their customers and understand their needs and expectations of the product or service. It also prompts determining how customer expectations will be measured and whether the current product or service meets those expectations, and what actions could be taken to improve the service.

1. My Customer Service check-list

2. Who are my customers?

3. What are their needs?

4. What is my product or service?

5. What are my customers’ expectations of my service?

6. How will these expectations be measured?

7. Does my product or service meet their expectations?

8. What actions will improve my service?