We help small and medium size restaurants train their employees to increase client engagement!

2. CUSTOMER RELATIONSHIP ENHANCEMENT
Creating Brand Ambassadors

3. 3
"Confidence is a habit that can be
developed by acting as if you already had
the confidence you desire to have”
Enhance

4. 4
OUR PHILOSOPHY
An innovator in Image Enhancement, we assist our clients to maintain their professional and personal image through our unparalleled
services that extends from working on identity creation to managing external communication by means of body language, networking skills
and a lot more.

5. Urbanista – Corporate Profile 5
ABOUT US
ENHANCE | EMBRACE | EMPOWER
Established in the year 2010, Urbanista Image Consulting LLP is the renowned Image Consultancy firm based out of New Delhi, India and was founded by Sheena
Agarwal one of India’s first certified Image Consultant and Reach Personal Brand Strategist.
With the vision to enable people to express their core competence and brand values effectively, Urbanista Image Consulting works on three broad aspects of Powerful
Presence: Appearance, Behaviour and Communication. We are committed to positively impacting lives, which in turn leads one to securing better opportunities and
higher recognition and delivering noticeable results for clients - both at an Individual and Corporate level. An innovator in Image Management, we conduct
consultations and workshops for individuals or groups respectively, on matters related to Executive Presence, Communication Skills, Body Language, Business Protocol,
International Etiquette, Storytelling and Personal Branding.
With a desire to bring internationally acclaimed Master Trainer from across domains to Indian Shores, in April 2014 we hosted Master Trainer Carla Mathis from United
States of America in New Delhi, India to train aspiring Image Consultants and look forward to host many such trainers from across the spectrum in the near future.
We creatively use the theory of evolution on all our clients that involve not just superficial verbal consultation but a total involvement and a sensitive approach.
We encourage you to contact us and discuss how to enhance your personal and professional presence.

6. 6
Urbanista
We creatively use the theory of evolution on all our clients that involve
not just superficial verbal consultation but a total involvement and a
sensitive approach.
Approach
Interactive and engaging, we work with our clients to closely
understand their unique need and custom design workshop
modules that help achieve the goal.

7. 7 7
Enhance Customer Experience Across
Outlets
OBJECTIVE

8. 8
NOBODY REMEMBERS A MEDIOCRE EXPERIENCE
EXCELLENCE IS ALL THAT MATTERS

9. 9
HOW DOES CUSTOMER RELATIONSHIP MANAGEMENT HELP
9
9
Brand
Recognition
Market Share
Customer Loyalty

10. 10
1
0
WAY TO GROW
CUSTOMER
COMMITMENT
CUSTOMER
RETENTION
PROFITS
CUSTOMER
SATISFACTION

11. 11
FIRST IMPRESSION
NON-VERBAL
COMMUNICATION
CONVERSATION
COURTESY HANDLING COMPLAINS
RELATIONSHIP
BUILDING
ATTITUDE
FOCUS AREA

12. 12
FIRST IMPRESSION CONVERSATION
COURTESY HANDLING COMPLAINS
EXPERIENCE
FOCUS AREA
NON-VERBAL
COMMUNICATION
RELATIONSHIP
BUILDING

13. 13
ENGAGING
FIRST IMPRESSION CONVERSATION
COURTESY HANDLING COMPLAINS
FOCUS AREA
NON-VERBAL
COMMUNICATION
RELATIONSHIP
BUILDING

14. Urbanista Image Consulting 14
Body Language Expert
International Etiquette Expert
Business Protocol
Communication Expert
Personal Branding Expert
Devoted to inspiring people to be their best version, Sheena Agarwaal founded
Urbanista Image Consulting LLP in 2010. Trained by master trainers Carla
Mathis, Christina Ong and Lynne Marks, along with the unparalleled
background in the arena of Image Consultancy, she is a Neuro Linguistic
Practitioner and one of India’s first Reach Certified Personal Brand Strategist.
• Director Urbanista Image Consulting LLP, REACH Personal Brand Strategist
Experience
Skills
• Finance Analyst with Goldman Sachs
• Worked with Big Cinemas, Apollo Munich Life Insurance, Shoppers Stop, IIT
Chennai, TiE, Ranjan Narula Associates, Beetle, Bharti Foundation, Vodafone
and GE.
About Sheena Agarwal

15. Urbanista – Corporate Profile 15
IN THE MEDIA
IN THE MEDIA

16. Urbanista – Corporate Profile 16
WORKSHOPS

17. 17
17
Testimonial
a word from our clients
HR- Apollo Munich Life Insurance
It was a great session that you ran. You
kept the audience enthralled and enjoying
whatever you said. Plus the things
explained were genuinely useful in every
day life and we thank you for it.

18. 18
18
Testimonial
a word from our clients
Swati Choudhury-GE Capital
Really enjoyed the workshop. It was a
good experience and helped me to
understand that I am missing on
something important.

19. 19
ABOUT URBANISTA IMAGE CONSUTLING
Established in the year 2010, Urbanista Image Consulting LLP is the renowned Image Consultancy firm based
out of New Delhi, India and was founded by Sheena Agarwal one of India’s first certified Image Consultant and
Reach Personal Brand Strategist.
With the vision to enable people to express their core competence and brand values effectively, Urbanista
Image Consulting works on three broad aspects of Powerful Presence: Appearance, Behaviour and
Communication.
We are committed to positively impacting lives, which in turn leads one to securing better opportunities and
higher recognition and delivering noticeable results for clients - both at an Individual and Corporate level.
An innovator in Image Management, we conduct consultations and workshops for individuals or groups
respectively, on matters related to Executive Presence, Communication Skills, Body Language, Business
Protocol, International Etiquette, Storytelling and Personal Branding.
With a desire to bring internationally acclaimed Master Trainer from across domains to Indian Shores, in April
2014 we hosted Master Trainer Carla Mathis from United States of America in New Delhi, India to train aspiring
Image Consultants and look forward to host many such trainers from across the spectrum in the near future.
We creatively use the theory of evolution on all our clients that involve not just superficial verbal consultation
but a total involvement and a sensitive approach.
We encourage you to contact us and discuss how to enhance your personal and professional presence.

20. 20
Reach Us
Urbanista Image Consulting LLP
www.facebook.com www.twitter.com www.urbanista.in +91 852 797 8886 Building No 845, Ist Floor,
Ghittorni, New Delhi - 110030
“Your uniqueness is what sets you apart. One needs to embrace
it and let the magic of Authentic Presence unfurl!”
~Sheena Agarwal~