This document summarizes a project aimed at improving services for low-income families with young children across Greater Manchester. The project objectives are to develop customer insight through data analysis and citizen engagement to improve uptake of available benefits and services. Through workshops, common needs were identified around financial support, access to information/advice, parenting/childcare support, and ensuring basic needs like nutrition and education are met. The project aims to better understand customers' service journeys to identify gaps and efficiencies to empower citizens and enhance outcomes.