This curriculum vitae outlines the professional experience and qualifications of Crystal May. She has over 20 years of experience at Standard Bank, currently serving as Governance Risk and Compliance Manager. Her roles have included operational risk officer, compliance officer, administrative assistant, and receptionist. She holds various certificates in compliance management, criminal justice, risk assessment, and corporate governance from the University of Johannesburg. Her responsibilities have focused on ensuring management compliance with regulations and monitoring operational risk and compliance matters.

1. CURRICULUM VITAE – Crystal May
PERSONAL DETAILS
Name Crystal Tel. No. (H) None
Surname May Tel. No. (W) 011 631 1017
Title Ms Cell No. 082 378 9724
Nationality South African E-mail
Crystal.May@standardbank
.co.za
ID Number 7510260094082
Residential Address Postal Address
25 Rose Street 25 Rose Street
Florida Florida
Roodepoort 1709 Roodepoort 1709
SECONDARY EDUCATION
Gelvandale Senior Secondary School (1995)
TERTIARY QUALIFICATIONS AND
CORRESPONDING INSTITUTIONS
 Certificate - Compliance Management (RAU 2004)
 Diploma - Criminal Justice & Forensic Investigations (University of Johannesburg 2005)
 Certificate - Hazard Identification & Risk Assessment (Lexis Nexis 2006)
 Certificate - Intro to S.H.E. Management (Lexis Nexis 2006)
 Certificate - Money Laundering (University of Johannesburg 2006)
 Certificate - Corporate Governance (University of Johannesburg 2007)

2.  Excel, Word and Powerpoint 2007
 Extracurricular Postgraduate Diploma in Law (University of Johannesburg 2010)
EMPLOYMENT HISTORY
CURRENT POSITION: Governance Risk and Compliance Manager
Company Standard Bank SA – JHB
No. of years in position 2014 to date
Description of core responsibilities
To ensure management complies with the Statutory,
Regulatory and Supervisory Procedures.
 Monitoring Operational Risk and Compliance matters
 Business Resilience Management
 OHS
 Policies and Procedures
 Delegation of Authorities
 Capturing and Reporting of Material Incidents
 Monitoring Business to ensure applicable procedures are adhered too
EMPLOYMENT HISTORY
POSITIONS HELD:
Operational Risk Officer - Gauteng Branch Network,
Integrated Processing Centres, Eastern Cape Branch
Network, Customer Contact Centres
Compliance Officer: Cheque and Cash Services
Company Standard Bank SA
No. of years in position 2003 to 2014
Description of core responsibilities
To ensure management complies with the Statutory,
Regulatory and Supervisory Procedures
 Monitoring Operational Risk and Compliance matters
 Business Continuity Management
 OHS
 Internal Audit Reports
 Travelling to the various Branches in Gauteng and Eastern Cape Province to conduct Self
Assessments and provide guidance on Operational Risk matters
 Investigations
 Analysing losses data
 Queries resolutions
 Drafting reports to business to highlight risk issues
 Monitoring levels and limits of authority
 Coaching

3.  Business Priority Maps
 Occupational Health & Safety
 Risk and Control Self Assessments
 Regulatory Universe
 Co-ordinating Evacuation exercises
EMPLOYMENT HISTORY (CONT.)
PREVIOUS POSITIONS HELD:
Administrative Assistant
Consolidations Officer/Cables Check Clerk
Receptionist/ Switchboard Operator/ Communications
Company Standard Bank SA
No. of years in position 1997-2002
Description of core responsibilities Assistant to Manager Courier Management
Typing of letters, invoices etc
Capturing of payments, Checking of Reports
Handling of mail,
Receptionist,
Capturing F178’s,
Telephone Management
KEY RESULT AREAS:
Ensuring the maintenance of a structured process for the effective management of
operational risk matters
SPECIAL SKILLS/ COMPETENCIES
 Discreet, diplomatic and co-operative
 A team player with good interpersonal skills
 Computer literacy
 Ability to communicate effectively with confidence at all levels
 Accurate typing skills
 Proactive and possess initiative
 Good organizational and administrative skills
 Ability to work in pressurized environment and meet deadlines
 Ability to positively promote and facilitate changes
 Risk Management

4.  Integrity
 Honesty
 Customer Service orientated
ADDITIONAL INFORMATION
I believe that knowledge is power and I am always looking for opportunities to
grow and enhance my knowledge and skills. I have been part of Standard Bank
since 1997 and have learned and experienced quite a lot on my journey.
MOTIVATING FACTORS
 Success
 To make a worthy contribution
 To be able to explore my creativity
 To exceed targets
 World Class Excellence
REFERENCES
Megan Encarnacao – 083 307 2924
Priscilla Brand – 082 574 8253