George Bush Ochieng has over 8 years of experience in banking and business development. He currently works as a Branch Senior Relationship Officer at Family Bank Ltd in Kisumu, where he manages client relationships and oversees business banking activities. Previously he held roles as a Senior Regional Relationship Officer and Business Banker at Family Bank, and as a Senior Relationship Officer at Faulu Microfinance Bank. He has experience in credit analysis, portfolio management, product development, and ensuring regulatory compliance. Ochieng holds a Bachelor's degree in Business Management from Moi University.

1. Curriculum Vitae
GEORGE BUSH OCHIENG
Cell: 0722 744034| 0782 744 034 Email: georgereubenssnr@gmail.com
CAREER SUMMARY A highly experienced and resourceful Banking and Business Development
Associate with a strategic approach towards operational excellence, customer
centrism, clientele preferences and shareholder wealth maximization.
I am versed with 8 years of experience in leadership and relationship
management within the banking and fast moving consuming goods industry, I
have been involved in setting up processes and implementing new models that
have provided direction towards further market penetration, optimized ROI,
Value creation, strategic innovation, profitable customer relations as well as
sustainable wealth creation for the business stakeholders.
PERSONAL SKILLS
&
COMPETENCES
Excellent knowledge of standards of professional practice in business
banking, business management and administration.
Exemplary expertise in:
- Product launch, Appraisals and Line extensions.
- Management and coordination of stakeholder relationships
- Brand Building and awareness, Market Surveys, Planning and
Execution.
- Excellent customer focus, Conflict management, Persuasion and
Negotiation skills.
- Financial planning, Forecasting, Liquidity and Risk analysis.
- Credit Control and Portfolio Management.
- Operations Management and Organizational strategic planning.
- Assets and Liabilities Management.
- Management of Information systems.
- Team leadership, technical assessment, training and coaching.
- Formulation of Functional Internal Controls and Procedures.
Great familiarity with banking policies and statutory requirement.
Good time- management skills, Excellent Communication skills with the
ability to work well individually and collaboratively.
EDUCATION
2009 – 2013
Moi University
Bachelor of Business Management – Marketing.
2004– 2007
Masosa Mixed Secondary School
Kenya Certificate of Secondary Education(A-)
Computer Proficiency:
MS – Word, MS – Excel & Spreadsheets.
MS – Power Point & MS – Publisher.

2. WORK EXPERIENCE Aug 207 – To Date
Family Bank Ltd
- BRANCH SENIOR RELATIONSHIP OFFICER (May 2020 to date).
- SENIOR REGIONAL RELATIONSHIP OFFICER – SME (Feb to May 2020).
- BUSINESS BANKER (Aug 2017 to Sep 2019).
Branch Senior Relationship Officer(Kisumu Express Branch)Responsibilities:
Maintaining and growing the existing business banking customers through
enhanced relationship management while coordinating business banking
activities to ensure efficiency and compliance to policies.
Overseeing effective management of client relationships, monitoring and
managing business banking customer complaints and constantly reviewing
service delivery standards.
Ensuring timely and accurate collection of information & data necessary for
processing of customer loan applications and account opening documents
within SLAs and in relation to Business Loan/Account Processing.
Credit control alongside monitoring and management of NPL of Banking
facilities to ensure reduction of the existing branch bad book portfolio.
Analyzing credit data and financial statements to determine the degree of
risk involved in extending credit or lending money.
Understanding client needs and offering solutions, supporting and
collaborating with sales team to secure, retain, and grow accounts.
Providing technical training and capacity building to staff on business
development, relationships management, proposal development and
writing.
Senior Regional Relationship Officer Responsibilities:
Ensuring that customer instructions and requests are handled within
defined TAT times.
Provided inspired leadership to other relationship officers within west
region by identifying, qualifying, securing business opportunities and
growing SME portfolio.
Built business relationships with current and potential clients.
Communicated the vision and value of new products to the sales team while
developing sales tools that facilitated the selling process.
Monitored SME loan book within the region supporting the branches in
early arrears management.
Implemented product marketing strategies including pricing and
advertising while analyzing market trends to position products.
Liaised with partnerships working together to engage critical stakeholders
and generating leads.
Business Banker Responsibilities:
Oversaw SME portfolio growth and relationship management.
Effectively communicated branch credit committee decisions to customers
while maintaining high standard client retention.
Proper loan underwriting through documentation and ensuring compliance
to audit standards and company policies and procedures.
Default management through good relationship management and account
utilization attaining lower PAR targets.

3. Employee performance review in line with the balance score cards,
conducted regular evaluations, training and coaching to help improve
performance.
Cross selling bank assurance products including general, life, investment,
and health policies offered by old mutual and its affiliate, UAP insurance.
Management and maintenance of SME networks including stakeholders
and dealers through business forums maintaining stakeholder relations.
ACHIEVEMENTS
Contributed to an outstanding service by making important policies,
planning and strategic decisions towards value creation while achieving
shareholders wealth maximization.
Developed effective working relationships with customers through regular
meetings, while identifying and obtaining further sales and business
development opportunities.
Took the responsibility to control operations, implement and deliver on
business plan, objectives and strategies.
Collected, analyzed and communicated market and competitor information
to develop the banks’ business strategy.
Jan 2014 – July 2017
Faulu Microfinance Bank Limited, SENIOR RELATIONSHIP
OFFICER.
Responsibilities:
Oversaw the effective management of client relationships.
Generated new business for the various products, understood customer
needs and requirements recommending solutions.
Interviewed, analyzed and evaluated applicants with emphasis on business,
financial and market risks with focus on repayment risk.
Provided solutions that met customers' needs while adhering to the
regulatory bank’s policy and Government regulations.
Growing of quality asset portfolio.
Initiated contact with clients for the purpose of developing, fostering and
retaining profitable business relations.
Managed customer debt collection including initiation of recovery processes
in line with commercial practices and company policy.
Analyzed credit data and financial statements to determine the degree of
risk involved in extending credit or lending money.
Evaluated customer records and recommended payment plans based on
earnings, savings data and payment history.
ACHIEVEMENTS
Monitored market conditions and trends constantly giving feedback to
management for decision making and assisted in implementing strategies
that achieved set growth and other performance targets for the bank.
I was promoted to the position of sales representative in charge of 21
markets within Nairobi region for an outstanding performance achieving
sales target.
Successfully registered an increased market share client acquisition and
sales volume for Excel Chemical Limited’s merchandise

4. LEADERSHIP ROLES June 2020 – To date
Family Bank, Kisumu Express Branch –Revenue Champion (Knight)
Responsibilities:
Championing the branch key performance indicators
Engaging the branch management in strategy implementation towards the
achievement of set targets.
Jan 2020 – To date
Family Bank, Kisumu Express Branch – Risk Champion
Assisting in building a risk conscious culture within the branch
Supporting in the risk assessment process by gathering data and
information from the branch.
Championing the organization’s internal control systems to mitigate
identified risks.
Escalating instances where risk management efforts have failed through
the monthly reporting of risk events.
Supporting management in handling one-off risks arising in the day-to-
day operations.
Sep 2015 – June 2016
Faulu Microfinance Bank Ltd– Change Champion
Responsibilities
Provided support in building employee involvement and ownership during
the bank’s transition process at Faulu Microfinance Bank Limited, a
member of the Old Mutual Group.
Worked hand in hand with management ensuring a smooth transition.
REFEREES Erick Odero Jomo
Sector Manager – SME
Faulu Microfinance Bank Ltd,
Cell: 0727429 142
Email: e.jomo@yahoo.com
Amos Odhiambo Mungo
Credit Manager – Stima Sacco Society Limited, Embu Branch
Cell: 0710 669 072
Email:amosmungo@yahoo.com
Richard Otieno Odhiambo
Branch Manager – Family Bank Limited, Migori Branch.
Cell: 0727 767 021
Email: rootieno@familybank.co.ke