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Curriculum Vitae 2017
- 1. CURRICULUM VITA Hope Gunderson CONTACTINFORMATION 1006 B North Main Street, Edwardsville, Il 62025 618.696.2387 hopemkgunderson@gmail.com EDUCATION: M.A. May 2014 Southern Illinois University Edwardsville Area of Emphasis: Interpersonal Communication B.A. August 2012 Southern Illinois University Edwardsville Major: Interpersonal Communication Minor: Religious Studies Senior Project: “That is Not a Way to Talk to Your Professor”: E-mail Expectations Between College Students and Professors WORK EXPERIENCE: Store Manager for Plowsharing Crafts February 2016- Present • Marketing and logistics of all store event and promotions • Managed volunteers each week to ensure the store was well-covered • Provided excellent customer service to keep customers and clients • Worked with vendor and suppliers from developing nations to keep new and appealing stock • Educated groups and individuals about the principles of fair trade and the mission of Plowsharing Crafts • Coordinated group education events for local groups Off-site Sales Managerfor Plowsharing Crafts August 2014- January 2016 • Marketing and logistics of all off-site sales in the St. Louis area for Plowsharing Crafts • Planed, set-up, and tore-down product displays at each sale • Coordinated to ensure that as many as ten sales per weekend were all staffed by trained volunteers
- 2. • Managed volunteersstaffing each sale and ensured that they had the proper product, staffing, and knowledge to execute a successful sale • Corresponded with event planners and organizers to start new events, organize events, and maintain reoccurring events Adult Circulation Clerk May 2014- August 2014 • Provided Customer Service • Used the computer system to check books in and out, renew books, add books and patrons to the system, assign specific due dates to special loans, and other related tasks • Answered phone calls in order to provide information, perform an aforementioned task, record patron information, or transfer calls to designated persons Graduate Teaching Assistant August 2012 – May 2014 • Sole instructor of 2 courses in interpersonal communication each semester • Instructed students on integral concepts of interpersonal communication • Facilitated class discussion and application on theories and concepts of real world situations • Designed activities for class time to keep students engaged and support integration of class concepts • Created and graded assignments and exams to test student learning of class concepts Circulation Student Worker August 2009 – August 2012 • Provided Customer Service including conflict resolution with difficult patrons. • Used the computer system to check books in and out, renew books, add books and patrons to the system, assign specific due dates to special loans, and other related tasks. • Answered phone calls in order to provide information, perform an aforementioned task, record patron information, or transfer calls to designated persons • Trained new workers to ensure they are capable of performing these tasks effectively and efficiently • Billing student worker requiring locating missing materials, mailing overdue notices, and clerical work CONFERENCE PRESENTATIONS: Central States Communication Association G.I.F.T presentation April 2013 • Title: What not to say: Communication competence online National Communication Association November 2013 • Title: “That is Not a Way to Talk to Your Professor”: E-mail Expectations Between College Students and Professors TEACHING EXPERIENCE: Interpersonal Communication August 2012 – May 2014 • Graduate Teaching Assistantship • Solo Instructor
- 3. Public Speaking August2013 – May 2014 • Graduate Teaching Assistantship • Solo Instructor Guest lecture in Computer Mediated Communication November 2012 • Topic: Online break-ups and Facebook surveillance AWARD David B. Valley Outstanding Teaching Assistant Award WORKSHOPS ATTENDED: Safe Zone Ally Training October 2012 • Attended presentation on gay and lesbian issues in the classroom • Learned strategies for being more welcoming to members of the LGBTQ community inside and outside of the classroom Emergency Preparedness training October 2012 • Attended presentation on preparation for potential emergencies such as tornadoes, earthquakes, severe thunderstorms, and hostile intruders Blackboard Online Lecture Training July 2012 • Attended presentation on how to use blackboard to lecture online SERVICE UNIVERSITY SERVICE: Chik-fil-a Debate October 2012 • Invited to participate by student body president in a campus debate over the continued presence of Chik-fil-a in the campus cafeteria COMMUNITY SERVICE: Plowsharing Crafts May 2013 – August 2014 • Customer service, inventory, pricing, manning the store, other jobs as needed Gateway Greening March - September 2011 • Weeding, planting, and harvesting demonstration gardens, other jobs as needed Habitat for Humanity June 2007, 2009, 2010, 2011 • About once per year • 2007 trip to Catamayo, Ecuador to help build a church for local congregation • Digging, painting, roofing, putting in windows, distributing water, cleaning, sifting dirt, mixing concrete, other jobs as needed Vacation Bible School, Toranto, Canada 2008
- 4. • Music Coordinator/Story Teller (Volunteer): facilitated learning of bible stories, games, music and dancing for children ages 4-13 REACH June 2004 • Helped remodel a home for an underprivileged older gentleman in Ohio • Painting, roofing, siding REFERENCES • Erin Swank- Youth Program Director- Eden UCC • 618-514-1924 • eswank@eden-ucc.org • Patrice Estes- Plowsharing Crafts Kirkwood Store Manager • 314-315-7590 • pestes@plowsharing,org • Kelly Romoser- Marketing Director- CR Office Technologies • 1-618-402-1346 • krcromoser@gmail.com