How to Shift Culture Play by Play
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The document discusses culture shift and provides tools and frameworks for intentionally shaping organizational culture. It defines culture as values in action and explains that culture can be transformed through a combination of top-down and bottom-up efforts. Various "plays" are presented as ways to enact new values at different levels of an organization, from frontline behaviors to leadership priorities. Resources like workshops, workbooks and playbooks are introduced as aids to guide cultural evolution through intentional practices and rituals.
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How to Shift Culture Play by Play
- 4. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved Culture is powerful
- 5. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved It can transform cities Read more here PhotobyStephanRöhlviaflickr Antanas Mockus Mayor of Bogota , 1995-2003
- 6. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved It can rebuild companies See more here PhotobyWiredviaflickr Steve Jobs CEO Apple , 1997-2011
- 7. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved It can destroy companies Read more here PhotobyFortuneLiveMediaviaflickr Travis Kalanick CEO Uber , 2009-2017
- 8. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved There is a lot written about culture
- 9. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved About 3,080,000 results (0.04 sec) * * For a google scholar search on “corporate culture”
- 10. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved Yet, it is widely misunderstood
- 16. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved And requires top down and bottom up shifts Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved
- 18. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved Cultural Layers Invitation The Space Permission The Team’s Behavior Direction The Leaders Values
- 19. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved “All I want you to do today, is do the best work of your lives” DIRECTION PhotobyBenStanfieldviaflickr Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved
- 20. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved PERMISSION “A players hire A players. B players hire C players. Get it? ” PhotobyAzaRaskinviaflickr Original Macintosh Team > Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved
- 21. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved “I’ve never seen a building that promoted collaboration and creativity as well as this one” John Lasseter Former Pixar CCO INVITATION PhotobyJasonPrattviaflickr Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved
- 22. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved Culture can be spread, intentionally
- 24. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved Culture can, evolve
- 28. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved Culture is values in action
- 29. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved How do you shift culture ?
- 30. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved Playsembodied intent Team Value Engagement Power Exclude / Exit
- 31. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved Team Play Value Play Engagement Play Power Play The Loyals Take Over The VP’s loyals move into the new organization and take on key positions. Others are summarily dismissed. Sample Play : A steely ambitious new VP is promoted from within after the sudden departure of the previous VP in a power struggle. Here is how his Iron Fist in a Velvet Glove value shows up in different plays The First All- Hands The new VP conducts a world-wide all hands, explaining his / her priorities in no uncertain terms The Steely Handshake The VP is ambitious and focussed and reviews all projects one at a time, cutting unfit ones quickly The Freezer The VP ignores members he does not want, freezing them out, hastening their departure
- 32. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved How would you show you’re serious about quality ?
- 33. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved The Quality Play Zhang Ruimin CEO of Haier , age 35 A smashing way to start a new business Read full case here PhotobyWorldEconomicForumviaflickr Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved
- 34. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved How would you get your citizens to be well-behaved on the streets ?
- 35. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved Antanas Mockus Mayor of Bogota , 1995-2003 The Mimes Play The power of ridicule and harmlessness Read full case here PhotobyDavidBerkowitzviaflickr Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved
- 36. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved Steve Jobs circa 1997 How do you save a company ? PhotobyWiredviaflickrCopyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved
- 37. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved Finds Jony Ive and his core team, walking around Cancels projects and simplifies product line to 4 products To Tim Cook “Never ask what I would do. Do what is right” Inspires his employees to do the best work of their lives Makes Ive report directly to him. Fires people who don’t obsess over quality. Team Plays Create the team you want Value Plays Demonstrate and stand for your value system Exclusion / Exit Plays Eliminate interference or Transfer power Engagement Plays Activate your community Power Plays Break through resistance
- 38. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved How do you stabilize culture ?
- 39. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved Policies and rituals
- 42. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved "I see most of those emails. I see them and I forward them to the executives in charge of the area with a question mark. It's shorthand [for] can you look into this? Why is this happening?" Jeff Bezos The Personal Policy / Ritual
- 43. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved Shift Culture Play by Play
- 44. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved What’s on Offer ?
- 48. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved The Workshops 2 hours • Study plays • Create a play 1 day • Value discovery • Study plays • Create a play 2 day • Value discovery • Study plays • Create a play • Simulate a play • Plan for Execution Get Unstuck Get Moving Get Real
- 50. Copyrightⓒ2018RanaChakrabarti,StephanieSherman,MicheleMorris.Allrightsreserved Recall your Challenge Imagine the settings where this challenge plays out today CS 03 | Define Your Playgrounds 1 32 Playgrounds CultureshiftSAP+UCSDDesignLab|2018|AllRightsReserved List these settings. These are your playgrounds 1 2 3 e.g. Roads of Bogota e.g. Street Crossings of Bogota e.g. Traffic Signals of Bogota