CTS Profile - Sep 2016

CAMEOTECHEDGE SERVICES LTD
AN IT ENABLED SERVICES (ITES) AND BUSINESS
PROCESS OUTSOURCING (BPO) COMPANY OPERATING
FROM THE HEART OF AFRICA

Confidential & Privileged
Property of CameoTechedge Services Limited
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TABLE OF CONTENTS
About Us............................................................................................................................................... 3
At A Glance .......................................................................................................................................... 6
Outsourcing ......................................................................................................................................... 7
USP..................................................................................................................................................... 16
Contact Us.......................................................................................................................................... 17
Notes .................................................................................................................................................. 18

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ABOUT US
CAMEOTECHEDGE IS A JOINT-VENTURE
BETWEEN A LEADING BPO & ITES SERVICE
PROVIDER FROM INDIA AND CYAD
INTERNATIONAL IN AFRICA
CameoTechedge is a Joint Venture between Cameo Corporate Services Limited
of India and the Africa-based promoters of Graphic Systems (CYAD
International)
 Digitization of Documents
 Quality and Audits Checks
 Data entry & Management
 Back Office Services
 Data Image Management
 Medical and Legal Transcription Services
 Workflow Management
 Helpdesk and Support Services
 Physical Document Storing and management
 Call Centre
 Customer Lifecycle Management
 Optical Character Recognition (OCR)
 Software Development and Solutions provider
 E-Governance
 End to End ERP Solutions
 Telecom Value Added Services built around the core network
 Data Security & Secure Chip technologies

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OVERVIEW OF CYAD INTERNATIONAL
YAD International and their promoters already have a working relationship with most
organizations & business houses in the Democratic Republic of Congo through various
investments, including Fuji Image Services, Graphic Systems, XL Media, and Oil & Petroleum
Technologies amongst others. CYAD International also has a decade-old software division (through a
Joint Venture with Eastern Software Systems Ltd. of India) that develops and sells Oracle-based ERP
solutions to business houses & organizations across Africa.
 The group companies are a familiar name in Uganda, DRC & Angola:
o Graphic Systems
o Fusion Africa
o Fabrication Systems
o Fuji Image Services
o XL Media
o Oil & Petroleum Technologies
o iBank
 Successfully captured a majority share of the market
 Benchmarks in printing quality standards and operational efficiency
OVERVIEW OF CAMEO CORPORATE SERVICES
(INDIA) LIMITED
stablished in 1997, Cameo Corporate Services Limited is a leading provider of Business
Process Outsourcing Services head quartered in Chennai, India. Their service bouquet
includes Document Management &Custodial Services, Payment Processing Services for
banks, ePublishing Services for publishing houses, Registry &Transfers Agency Services for
companies listed on stock exchanges, Medical Transcription Services for hospitals & medical
professionals, and Legal Transcription Services for judicial & legal professionals.
 Leading provider of Business Process Outsourcing Services head quartered in Chennai, India
 Unmatched experience in Document Management for the Telecom, Banking & Insurance,
Health & Government sectors
C
E

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 Human resource base currently in excess of 5400 full-time employees
 Cameo processes over 375,000+ documents every single day
 Over 145,000,000 (145 Million) records currently archived at their sprawling warehouses
 Over 45 branches across India & the USA, and today serves over 350 clients
 Quality provider of Medical & Legal Transcription services to the North American market
 Cameo also has a dedicated Information Technology team to develop unique and customized
software solutions per their clients’ requirements

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Graphic Systems & XL Media
Facilities spanning Uganda, DR Congo, Angola & Rwanda; Market-
leader; Experience in outdoor advertising, gravure printing, offset,
large-format printing, digital printing, promotional material
Fabrication Systems
Qualified to design, install & maintain all types of steel & aluminum
structures, fabrications, etc.; ISO-Certified
Fusion Africa
Design, Manufacture & Sale of Promotional Items to Uganda's leading
Corporate Houses and Establishments
i Bank
Provoder of Microfinance & Micro-loan services in DR Congo, equipped
with the latest in core banking, transactional & collection technologies.
Document Management Systems
More than a decade of experience in Document Management for
Insurance, Banking, Telecom & Government; in-house Software
expertise & data-centre
Medical Transcription
Over 3 million lines a month; 24x7 facilities with over 300+ trained staff;
Highly secure sites
ePublishing & Prepress
Proficient delivery model; Industry expertise; Rich talent pool; Services
to prestigious publishing houses
Records Management & Warehousing
Over 125 million documents & records archived; 175,000+ physical
retrievals a month; fire-safe & secure sites
Legal Transcription
Over 80,000 pages a month; 24x7 facilities with over 100+ trained staff;
Highly secure sites
Registry & Shares Transfers
Services to over 350 clients; 260+ public/rights issues, mergers,
amalgamations, open offers, etc.; Catering to capital market needs to
over 5 million investors
Payroll Management & Staffing Solutions
300+ employees sourced to Corporates in India; Centralized payroll
management & processing model
Facilities Management and Plug & Play Sites
Self-contained offices leased to Corporates & MNCs; sites developed,
furnished, equipped & staffed by Cameo
AT A GLANCE
THE GROUP COMPANIES, THEIR DIVISIONS AND
FAR-REACHING EXPERIENCE
CAMEOTECHEDGE

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OUTSOURCING
WHAT CAN BE OUTSOURCED
The following provides a birds-eye-view of the various processes and services that can be conveniently
outsourced, while also ensuring a high-degree of control, and achieving better efficiency & accuracy.
Document
Management &
Digitizing
Transcription
Services
Call Centers
KYC &
Document
Checking
Back-office
Processes
Workflow
Automation
The following pages describe these
processes in detail

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Document Management
This process involves the use of a computer system and software to store, manage and track electronic
documents and electronic images of paper based information captured through the use of a document
scanner. Document management is how your organization stores, manages and tracks its electronic
documents.
The process usually involves:
 De-shelving of the files/documents from existing warehouse or storage
 Sorting & classification of the documents available there
 Documents are then sent to Indexing team for barcoding and indexing
 Required documents are then sorted for scanning and sent to the digitizing team
 100 % image Quality-Check is executed after scanning
 The scanned images are then transferred over secure workflow systems to an offsite team for
data-capture, data-conversion, content correction, etc.
 The images are data are hosted on secure servers to ensure confidentiality, and then
transmitted back to the client after due process has been completed
 Processed physical documents are re-archived in the existing warehouse/storage
 The new/revised archive index & document location is shared with the client and training in on-
going archive management is provided as required
OUR EXPERIENCE: In Uganda, CameoTechedge (CTS) provides Document Management Services for
telecom service providers such as MTN, Warid-Airtel, Smart Telecom, Orange & Uganda Telecom.
Similar services are also provided for the Ministry of Finance, Ministry of Internal Affairs, Diamond Trust
Bank, SAS Clinics, United Nations Development Program, CBR Africa, National Drug Authority and
more.
In DR Congo, CTS provides services to Airtel & Vodacom, both of whom are the leading
telecommunication service providers in the country.
Similarly, in India, we provide Document Management Services to over 40+ companies ranging across
the spectrum of Telecom (Airtel, Idea, Reliance, Aircel, MTS, etc.), Banking & Financial Services (ICICI,
HSBC Bank, Standard Chartered Bank, ING Vysya, Kotak Finance, TVS Finance, etc.), and Insurance
companies (Life Insurance Corporation of India, Reliance Insurance, Bajaj Allianz, Royal Sundaram,
TTK Healthcare, etc.) too.

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Transcription Services
Simply put, Transcription is the process of converting a recorded voice file into electronic text.
Transcription usually cover the gamut of business (interviews,
board meetings, conference calls, sales pitches, negotiations,
etc.), legal (court proceedings, briefs, dictations, etc.), events
(seminars, sermons, motivational speeches, etc.) and medical
(doctor or physician’s notes, surgeon’s descriptions, autopsy
reports, etc.).
We follow industry leading norms in data-security and data-management, because many of these files
contain sensitive personal information of criminal proceedings, company information, patient medical
records and much more.
OUR EXPERIENCE: In India, we serve the North American market for medical & legal transcription. We
have over 90 seats working 3 shifts, 24x7, and also meet the HIPAA norms which elaborates data
security practices and compliance measures to be strictly followed.
Call Centers
Call Centers serve as centralized offices with infrastructure designed to handle a large volume of phone
communications, sometimes inbound, sometimes outbound, and frequently both.
These could exist for:
 Customer Service
 Ticket Management
 Helpdesks
 Telemarketing
 Product Support or Enquiries
 Appointments and/or Scheduling
 Debt Collection
 Solicitation
 Upselling
OUR EXPERIENCE: In Uganda, we have built and transferred contact centers for Jubilee Insurance, the
Ministry of Finance and the Ministry of Internal Affairs.

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KYC & Document Checking
Practically all documentation pertaining to financial transactions and statutory matters require scrutiny
for accuracy, completeness and ‘matching’ by trained personnel. This process works well when
outsourced, as the partner is incentivized to deliver high levels of accuracy and efficiency:
 Trained CTS staff will provide KYC services to the client
 Application/Request Forms can be matched with their
supporting documentation for veracity of the information
contained
 These forms are also verified for completeness of
information, and accuracy of content
 Furthermore, they can be vetted against an available database and flagged accordingly
 Segregation & sorting can also form a key part of this process
 KYC & Document Checking can even be clubbed together with Document Pick-up, where
verification is done at the time of pick-up, for select type of documents
OUR EXPERIENCE: In Uganda, CameoTechedge (CTS) performs KYC & Document Checking services
for telecom service providers such as Warid & UTL. Today, we have successfully verified over 3.8
million forms for our Ugandan clients.
In DR Congo, CTS performs KYC & Document Checking services for Airtel’s SIM Registration Forms.
Similarly in India, we have already provided KYC & Document Checking services to over 120+ million
documents sets, with an accuracy percentage greater than 98.8%.
Back-office Processes
Many back-office processes are outsourced to improve accuracy, tighten processes and speed up the
client delivery timelines, better known as TAT or Turn-Around-Times.
 Document verification & certification
 Database matching and checking
 Data Entry or Data Capture
 Scanning & Digitizing
 Record-keeping
 Account Opening or Account Activation

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 Database updating, modification and/or correction
 Processing of non-financial requests such as new cheque-books, product information, profile
updating, etc.
OUR EXPERIENCE: At one of our banking client’s site in India, we provide end-to-end Account Opening
processes that greatly impact the New Customer Experience. Upon completion of the
document/application verification & audit, our personnel capture the Customer’s information in the
bank’s system, and then proceed to activate the new bank account, within the shortest possible TAT.
Similarly, a myriad of telecom service providers depend on us for hundreds of millions of customer
information updating and subsequent activation of accounts.
Every day in Uganda, we upload the detailed information of many thousands of customers &
subscribers to the database servers of our clients. This information is made available across various
platforms such as Mobile Money, the Call Center & Customer Care, and their in-house CRMs.
Similarly in DR Congo, we capture & upload the detailed information of hundreds of thousands of Airtel
subscribers to their database servers, which help in marketing, logistics, verification & customer-care
functions.
Workflow Automation
The importance of a standard Document Management System or one augmented with an in-depth
Workflow Management System cannot be overstated. The platform allows for the seamless transition
of physical records to electronic ones, while also managing the overall lifecycle of the document. Our
Workflow Automation solution will provide you with the following key features:
 Capture – scan, index & OCR, or
just upload/create a file
 Manage Lifecycle – new file, check-
in, check-out, and publish, while
managing version controls, and
creating archives or back-ups
 Security & Access Control – control
the read, write, update parameters over a range of users, groups or even through metadata
 Metadata Management – build forms over any types & sets of metadata
 Indexing – manual or automated indexing, and even assign document numbers
 Search – over free-text within documents, metadata, Boolean, proximity & even wildcard

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 Store & Archive – user-defined hierarchy, multiple repositories, including metadata
 Details Logs – audits logs for all actions on any folder or file
HOW WORKFLOW AUTOMATION CHANGES THINGS
Current System With Workflow Automation
Document saved in local desktop Document saved in central repository
No version or revision control Version control enforced automatically
User has to do backup Server is backed up regularly
Person who created it knows where it is
Common organization wide document hierarchy
for quick retrieval
Limited search available only on documents on
your desktops and a few others
Search across entire organization document
repository
Search only on file names Search within content and properties
Personal and limited group sharing
Sharing can extend from individual person to
groups of people to the entire organization
Duplication of content. Multiple people storing the
same information in their desktop
Single shared repository. No duplication.
No idea if some document is updated
Document alerts when new documents are added
or existing documents are updated
No audit logs Audit logs available for accountability
Cannot add new properties to documents
Any kind of additional property can be added to
help in quick retrieval.
No approval system. Cannot say if a document
was approved or not.
Formal document approval system
OUR EXPERIENCE: The time-tested Workflow
Automation solution that we propose for has
been installed & implemented at some of
the world’s leading business houses. More
importantly, we have a local presence in
Uganda, with over 22 engineers stationed in
Kampala. Our product includes a
comprehensive training & induction to the

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platform, wide-ranging customization, and migration of old or existing data.
Our partners work across many domains, such as healthcare, financial services, manufacturing,
telecom and enterprise product verticals:
Records Management
Records Management (also known as Archival or Document Storage) is the process of archiving all
paperwork, files and their related documents in a reasonably secure warehouse.
We offer the following set of activities to ensure the forms that undergo archival at the warehouse will
be traceable, retrievable and fully accounted for.
 Checking and/or verification of records received at the Warehouse
 Batching and Indexing of documents, files or folders
 Segregation & grouping according to type, name, date, branch/location/region, transport mode,
etc.
 Transfer to measured & customized Carton Boxes that are auto-numbered by the system
 Placement on Warehouse racks/shelves and metal boxes
 All details (box number, content &storage location) will be keyed-in and controlled through the
Records Management application
 Secrecy & security of box content is assured through mixed storage, as the boxes do not need
to be stored according to location, date or Branch, and no details on the internal contents is
visible to the naked eye
 Access to the contents of any box is strictly through the Records Management database, which
in turn is accessed through secure-login
 Detailed logs and records will be available through single-click reports from the database:
o User logins& document searches
o Retrieval requests
o Document exit (check-out)
o Entry (check-in)
o Gate-passes
o Pending check-outs, etc.
 Retrievals will be smooth & seamless, as searching the system for specific content or items will
provide:
o Storage rack row number

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o Bay or unit code
o Shelf number
o Box or Carton number
o Content (by date, type, branch, material, subject, user, name, etc.)
 Retrieval time-guarantees can be assured
 Special arrangements will be made for high-security documents to be stored in a stronghold or
vault
 The vault will be designed to exceed international standards, with infrastructure that is fire &
earthquake-proof, besides having the strongest possible security measures
OUR EXPERIENCE: In India, we currently archive over 140+ million individual document sets across six
world-class warehouses covering over 200,000 square meters of floor space.
We use multi-tier racking systems with load-limits in excess of 10+ tons. The racks are equipped with
catwalks for ladder-free access. Needlessly to say, the warehouses are equipped with the best-in-class
fire safety systems, and round-the-clock security and surveillance.
We also provide secure storage services to
banks, insurance companies and other financial
institutions. These high-security documents are
stored in a safe vault with protection that far
exceeds the requirements of the Reserve Bank of
India, and are designed to withstand prolonged fire
and even earthquakes. Needless to say, they also
boast the best in security, with access strictly
limited to only the most essential personnel.
In Uganda, we currently warehouse over 3.8 million individual document sets for our clients.

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More importantly, in India we perform 175,000+ document retrievals every single month, with a 100%
success rate.
Warehouse Management
The full-fledged outsourcing of the Warehouse, its operations, manpower, security and systems to a
vendor or partner is known as Warehouse Management. With the onus on high-performance, we will
be able to deliver:
 Highly efficient operations
 Complete accountability of incoming & outgoing items, documents & records
 Secure setup through controls and electronic surveillance
 Recruit, train and hire able manpower
 Run and maintain the warehouse database over secure software systems and a robust platform
 Manage the contents of the warehouse for maximum utilization of available space
 Manage, process and track all retrieval requests
 Generate reports, alerts and flags for retrievals and document check-outs (exit)
 Manage the inventory, stocks and more
 Provide alerts, reports & flags when required
 Document & records lifecycle management
OUR EXPERIENCE: In India, we provide complete end-to-end managed-services for 3 major clients
across the Banking & Financial and Telecom sectors. Our teams manage 5 warehouses that currently
archive over 50 million documents & records at these sites, which totally cover over 120,000 sq. m. of
floor-space.

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USP
WHY CAMEOTECHEDGE IS YOUR BEST SOLUTION
FOR AN OUTSOURCING VENDOR
a) EXPERIENCE: We truly know what we’re talking about. Yes, we have indeed actually
executed every single project proposed in this document. And we have both International &
Domestic clients, for whom we’ve already processed many millions of documents.
b) EXPERTISE: We have been running Document & Records Management Processes for over 15
years now. We have our own warehouses, so we understand the issues you’re facing. More
importantly, we know how to fix those issues.
c) PERFECT PARTNERSHIP: Cameo’s wealth of BPO & ITES experience in India provides the
skills-transfer and know-how. Graphic Systems in Uganda brings us the local expertise, and
far-reaching support. Both firms are financially stable. Both companies are renowned for
grooming the best talent and exceeding the service expectations of their clients.
d) SERVICE GUARANTEE: Document Retrievals in less than 3 minutes? Yes, we provide a
service guarantee for the Records Management work we do. Similarly, we provide high &
consistent Service Level Adherences (SLAs) for all the work we do, from data-entry and
scanning, to document pick-up and software performance.
IMAGINE US WORKING WITH YOU.
WE’D BE YOUR PERFECT PARTNERS, BECAUSE WE BELIEVE IN PERFECT SERVICE DELIVERY.
WE BELIEVE IN COST-EFFECTIVE SOLUTIONS THAT MAXIMIZE YOUR BENEFITS. AND WE
BELIEVE WE’RE PERFECT FOR YOU.

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CONTACT US
REACH US FOR CLARIFICATION OR FEEDBACK
Reuben Robert
+256-750-000-069
REUBEN.ROBERT@CAMEOTECHEDGE.COM
Khalil Hajee
+243-814-440-007
KHAJEE@CYAD.MU

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NOTES

CTS Profile - Sep 2016

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