The document provides contact information for the IT manager at CTI Philippines and information about hardware specifications, software bundles, and classroom management software. It details the Acero desktop specifications, projector, interactive whiteboard, and other peripherals. It then summarizes the features of the NetSupport classroom management software for monitoring students, distributing work, communicating with students, and administering tests. The document concludes with information on delivery procedures, common issues, warranty information, and support contact details.

2. Ding O. Aranas
Sr. ITSD Manager
Email Add: daranas@cti-phil.com
Support email add: helpdesk@cti-phil.com
Cellphone N0# 09471293804
Telephone N0# 5240393 loc. 301,302,303
Fax N0# 400-4727
Website: www.cti-phil.com

3.  Machine Specification
 Software Bundle
 Basic Introduction of Net Support Monitoring Software
 Promethean Whiteboard basic installation guide
 Delivery Procedure
 Documents
 Classroom layouts
 How to report a machine problem?
 Delivery Schedule
 Q&A

4. ACER VERITON M4620G
Microprocessor: 3.30 Ghz, 6MB L3 cache, 4 CORES
Memory: Two 240-pin DDR SDRAM Dual Inline
Memory Module and Supports DDR3 1333Mhz DIMM
Audio: On board 2 channel audio system
Memory: 4GB DDR3
Video: On-board
Hard Disk: 500 GB 7200 rpm (SATA)
Optical Drive: DVD-/+RW (SATA)
LAN Support: On board 10/100/1000 Mbps LAN
Monitor: 18.5” Wide LED Screen
Mouse: Optical PS/2 or USB interface only with mouse pad
Warranty: 3yrs warranty on parts, labor and on site service on
the Desktop
Emerson Liebert PSP500MT3
Warranty: 2yrs warranty including Battery
Unit replacement

6. Interactive Whiteboard
Acer Projector
7 Port USB Hub
Canon Pixma All-in-One Document Camera
Printer

7.  Windows Multi Point Server 2011
 Microsoft Office 2010
 Anti-virus
 NComputing Virtualization Software
 NetSupport School for Monitoring
 Active Inspire Software
 Recovery CD

10. Display the list of students
Monitor Students Machines
Manage Website Access
Manage Student Application
Manage Student Surveys
Student Print Management
Instant Message Status
Monitor Realtime Keyboard Input

11. Classroom
Management
Instructional
 Allow all student’s to view the • Survey class
teacher’s screen on their own
computer • Create and give tests
 View all student monitors,
scan through all monitors, as
well as view a single
student’s monitor
 Block all student internet • Send/Collect Work
access
 Turn off all computer
monitors (can also be applied
to an individual computer)
 Chat/Send Message to all or
a single student

12. The “SHOW” Function
• Gives you the ability to show
your desktop on all student
computers
How to enable “Show” mode:
Step 1:
Left Click the “Show Menu” Icon, located
on the main toolbar.
Step 2:
From the drop down menu which appears,
left click “Show”
To exit “Show” mode:
Right click the green arrow located at
the bottom right corner of your
desktop; select “End show” from the
pop-up menu.

13. •Allows you to see what a
student is doing in “real-time”
(aka: at that very moment)
• Also gives you the ability to
manipulate a student’s screen
as well.
How to view a student’s screen:
Simply, double click (left click twice)
the student’s ICON.

14. • Updates view of all student
screens at a set rate
How to view All screens at
once:
* Left click the “Monitor
Student Machines” Icon

15. Allows you (the teacher) to cycle
through all student screens. Viewing
them one at a time and full size on
your screen.
How to enable “Scan” mode:
Step 1:
Left Click the “Scan” ICON
Step 2:
- Adjust scan speed if necessary
-Left Click “Scan” to start cycle .

16. Each feature does exactly as
they’re titled…
Blank Monitor: Turns off all
student monitors
Lock: Blocks use of mouse and
keyboard on all student
computers
Block All: Blocks all student
internet access.
How to enable each feature:
- Simply, double click (left click twice) the
respective icon.

17. Send/Collect Work
Send files, such as “word” documents
describing, for example, project
instructions. Also possible to collect work
from each client.
How to send/collect work:
Step 1:
Left Click “Send/ Collect Work” ICON
Step 2: Select appropriate function from drop
down menu. For example to send a file, left
click “Send Work”.
Step 3:
Type file location (on your computer) or Left
Click browse to find file.
Step 4:
“Specify” location to send on other client
machines
Step 5:
Left Click Send

18. Step 1:
Double click (left click twice)
the student’s ICON.
Step 2:
After “viewing” window has
appeared. Left Click the
“Blank” ICON.

19. -Chat
- Message
- Lock Keyboard/Mouse use
- and many others……
How to apply such features:
Step 1:
Right Click the desired student’s
ICON
Step 2:
After the drop down menu
appears, left click the desired
function to apply to the selected
client.

20. Rather than simply blocking all
internet use, NetSupport allows
you (the teacher) the ability to
control which websites students
can access.
How to set Approved/Restricted
Websites
Step 1:
Left Click “Manage Student
Applications”
Step 2:
Left Click “NAME” under respective
function (approve or restrict) and
type in desired website.
ex: www.Google.com

21. The “Student Survey” feature
allows you (the teacher) to send
a question to all connect clients,
at which time they all can
respond. All responses than
appear under “Survey Result”.
How to access “Student
Survey” feature:
Step 1:
Left Click “Manage Student
Surveys”
Step 2:
Left Click in white box beneath
“Question”. Type in desired
question.
Step 3:
Send message

22. The send “Message” features does exactly what
it’s name suggests. After clicking send, a pop-up
appears on all clients (or a single selected client)
displaying your message. Such a message might
remind all students that there are only 5 minutes
remaining in the class period.
How to use Message feature:
Step 1:
Left Click “client” at the top of your screen
Step 2:
Left Click “message” from drop down menu
Step 3:
Make sure message is set to “broadcast” to
appropriate clients. If not, simply left click
next to the desired option. A green dot,
should appear to the desired option.
Step 4:
Left Click in the white box and type your
message
Step 5:
Left Click “Send”

23. The testing console allows
you (the teacher) to upload
tests and administer them to
all connected clients.
To access the “Testing Console”:
Step 1:
Left Click “Blue Arrows”
Step 2:
Left Click “Testing Console”

24. As you may have suggested,
if NetSupport allows you to
administer tests, it also
provides you with a “Test
Designer”.
To access the test designer:
Step 1:
Left Click “Start” ICON in bottom
left corner of your screen.
Step 2:
Drag (move) mouse over “all
programs
Step 3:
Drag (move) mouse over
“NetSupport School”
Step 4:
Left Click “NetSupport Text
Designer”

25. When all else fails, use the “Help”
Feature. NetSupport has a built in
search feature which allows you to
navigate through a variety of
instructional and informative
content.
How to open the “Help” Console:
Step 1:
Left Click “Help” located at the top of your
screen
Step 2:
Type in a word, or short phrase relating to the
feature your trying to use.
Step 3:
Hit the ENTER key to start search.
Double Click results to see related content.

27. Recommended furthest distance
between Activboard and Acer
Projector
168”
14
Feet

28. DC Power
Connector
-From AC adaptor Power
Supply

31. POWER
SWITCH
STANDBY POWERED
MODE ON

32. Check if the activboard
device is found/detected to
your PC.

33. After you right click the
ActiveInspire Icon, choose
“calibrate”.

34. -Pen Calibrating
Sensor
Note:
Do not touch the Activboard during
initialization, align the Instructor pen when
the sensor illuminates to steady white.

35. 0.5
inch
When the indicator initialized and
turns to color white, align the pen
and sensor about a half of an inch
distance between the board and the

37. PEN ALIGNMENT
PROCEDURE
By using the instructor pen, Click or Hit the
center of every crosshair appeared on the
board (5 crosshairs).

43. Hi Mam, I would like to inform
you that we will deliver the DCP
machines on your school
on ????
Hi, but our school is
If your school is not
not yet ready for yet ready, please
DEPED requirements. inform us on when
we deliver the
computers.
I would like also to inform
you that we need to
accomplish the installation &
training within the ???
Please give us time
we will inform you
once we ready with
the requirements..

44. Hi, I would like to inform you
that we have scheduled delivery
on ?? ES but they are ready to
receive the machines because
the rooms are not yet ready.
As the ICT Coordinator
of ?? ES I will call principal
to inform that they need to
comply with the agreed We would like to
requirements. seek your help to
advice ??? ES for
the requirements
I would like also to inform
you that we need to
accomplish the installation &
training within the ???
Please wait for my
advice. I will inform
you through Text or
Call..

55. Orani Elementary School
http://oranisouth.wordpress.com/2012/05/08/eclassroom-preparation-phase-ii/
Maramba Elementary School Naga Bicol
http://rvmaramba.depednaga.com.ph/e-classroom_orientation.html#imGoToCont

56. E.B. Magalona Elementary School principal Angeles Verdeprado noted the motivation for pupils and
teachers who are exposed to the new technology and how the experience boosted the teaching-
learning process. She also reported that dropout rate has gone down to three percent, and the
initiative and creativity of teachers have increased as they prepare teaching modules for the classes
that utilize the interactive whiteboard.
http://www.visayandailystar.com/2012/August/09/people.htm

57. Inform the school of the Check up of Installation of
delivery Machine Delivered Machine
Face to Face Setup
Acceptance Testing
Training
1 to 2 days Installation and Setup Tentative Date of Delivery will starts on
2 days Face to Face Training the 2nd week of February

58. CTI Hotline N0# 5240393 Loc. 301,302,303
Globe# 09178306928 / SUN# 09399170587
SMART # 0974215896
CTI Warranty Sticker
CTI website: www.cti-
phil.com
CTI YM Support ID:
ctiservice_itsd@yahoo.c
CTI Support email om
Add:
helpdesk@cti-phil.com

59. Service request trough email always
Teacher Cc copy ICT Coordinator CTI Call Center
• End-user must provide the information below
Company :
Address :
Contact Person :
Contact Number : (Land Line /Cellphone)
Email Address :
Serial Number :
Machine Model :
W arranty Date :
Problem :

60. Please check if the
machine has a power.
Please run
the Recovery
CD
Yes it has!
I already did I Iwill dispatch a
will dispatch a
but still has technician to
technician to
an error. check your
check your
machine.
machine.
Thank you
Thank you

61. Please provide
on-site service to
this school ????
Hi Ms. Call Center,
the computer is now
working. Thank you

66. Question and
Answer
Open Forum