Macro that gets information from outlook, sends it to excell, excell turns the information into graphs and uploads the information onto a sharpoint. It sends an email everytime the macro runs to various users to let them know the report it complete. All of this is done automatically every hour.

1. CSSM Workload Monitor
• Categorize emails:
(Easy, Medium, Hard)
• Outlook Macro collects
all items on Mailboxes
and exports database to
Excel
• Organize and Count
cases by Category, Flag
and CSSM agent
• Represent statics
Graphically on a bar
colored Chart.
• Sharepoint 2010 posts
Chart on team’s
Sharepoint accesible at
any time with 1-click.
• Updated hourly giving live
workload status visibility.
o This tool is intended to allow all team members and leads to monitor the CSSM
Team’s overall live Workload status, providing the ability of balancing the amount
of requests on each queue and distribute or delegate it among the team members
more efficiently.
o The Outlook’s macro will run automatically and the resultant report will feed and
update the charts and post it on the Share point every hour.

2. CSSM Workload
Monitor
Volume Complexity Attendance
Emails
CSSM Workload
Monitor
Emails

3. Current Proposed Categorization
Green Category: 1 hour or less Overall completion time
- The request can be easily completed by the CSSM team and
do not depends on any other team for completion.
Yellow Category: 1 hour to 1 day for Overall completion time
- The request will demand a considerable amount of time but
will be attended and completed within same day
Red Category: May take more than 1 day to complete
- The request involves different activities and depends on
different teams for completion or approval, the request may
not be completed within the same day.
Use of Flags
All emails marked with a “Follow-up Flag” next to the
Category color will have the status of “BEING WORKED” and
will show on the report as Follow-up

4. Flow Chart
Developed Code
Implemented Code in Outlook
RunsfromOutlook-Excel
Uploads to SharePoint

9. Results
CSSM
• Equal workload volumes
• Faster email turn-around
time
• Better work quality
• Overview of workload from
CSSM team
Metrics
• Insight on willingness to
help from each team
member
• Volume of emails answered
• Volume of green/yellow/red
requests received
• Measurement of turn-
around time

10. Questions?