The Computer Systems Servicing (CSS) NCII qualification is an upgraded version of the previous Computer Hardware Servicing (CHS) NCII qualification. The CSS NCII covers more competencies across basic, common, and core modules compared to the older CHS NCII, which only had two modules. This course develops the knowledge, skills, and attitudes of a computer service technician according to industry standards, including installing, maintaining, configuring, and diagnosing computer systems and networks. Upon achieving the CSS NCII Qualification, one would be competent to work as a computer assembler, service technician, network technician, or maintenance technician.

1. RELEVANCE OF THE COURSE

2. WHAT IS CSS NCII?
• Computer Systems Servicing (CSS NCII) is the upgraded
version of what is then called Computer Hardware Servicing
(CHS NCII) qualification. During the late CHS, the qualification
was said to be of the NCII level, meaning that in a ranking
basis, it is the baseline level.

3. WHAT ARE THE DIFFERENCES BETWEEN CHS NCII
AND CSS NCII?
• The old CHS competency covered just two (2) modules and
you are only expected to perform a couple of tasks to pass the
actual examination. The examination includes a question and
answer portion before proceeding with the actual hands-on
configurations and the same goes for the CSS NCII exam.

4. • This course is designed to develop knowledge, skills, and
attitudes of a Computer Service Technician in accordance with
industry standards. It covers basic and common competencies
such as installing, maintaining, configuring, and diagnosing
computer systems and networks.

5. CSS NC 2 COMPETENCIES
BASIC COMPETENCIES
•500311105 Participate in Workplace
Communication
•500311106 Work in Team Environment
•500311107 Practice Career Professionalism
•500311108 Practice Occupational Health and
Safety Procedures

6. COMMON COMPETENCIES
•ICT315202 Apply Quality Standards
•ICT311201 Perform Computer Operations
•ICT311201 Perform Mensuration and Calculation
•ICT311202 Prepare and Interpret Technical Drawing
•ICT724201 Use Hand Tools
•ICT724202 Terminate and Connect Electrical Wiring
and Electronic Circuits

7. CORE COMPETENCIES
•ICT724318 Install computer systems and
networks
•ICT724319 Diagnose and troubleshoot computer
systems
•ICT724320 Configure computer systems and
networks
•ICT724321 Maintain computer systems and

8. CAREER OPPURTUNITIES
•A person who has achieved this Qualification is
competent to be:
• Computer Assembler
• Computer Service Technician
• Network Technician
• Computer Maintenance Technician

9. NEXT LESSON : BASIC CONCEPTS IN
COMPUTER