Social Enterprise Challenges and Top TipsWavelength
The document summarizes key discussions from two sessions of the Wavelength Connect 2014 Social Enterprise Members group on aligning vision and values, customer service, embracing ambiguity and risk, moving the board, recruiting and removing staff, and leadership. Top tips are provided on each topic, such as using stories to communicate values, allowing some failures to encourage innovation, and getting board members experience frontline work. Ensuring strong purpose, focused culture, and empowered staff are highlighted as important themes.
This document provides information about an upcoming event called Reconnect 1 on June 12th. It will:
1) Help attendees direct the inspiration and insights from the first half of Connect into purposeful action and application by focusing on the leadership challenges they want help with.
2) Draw on the experience of leaders from various sectors who will provide advice and encouragement.
3) Be held at Shoreditch Studios in London from 8:30am to 8pm and provides information on transportation and nearby hotel accommodations.
Liam's presentation for Deloitte Webmart EventWavelength
1. Leaders of great cultures that sustain world-class customer service focus on embedding structures and principles from the top down to underpin the organizational culture. They lead by example in prioritizing customers.
2. Successful leaders clearly communicate a compelling sense of purpose for the organization that inspires employees.
3. To maintain culture, leaders invest in daily rituals like line-ups to reinforce values and ensure consistency in delivering excellent customer experiences. People who do not fit the culture may be removed.
Lisa Gansky - 45 Links to Sites that Prove "Access Trumps Ownership"Wavelength
The sharing economy enables people to monetize things they already own like cars, homes, and skills. Technologies like Zipcar, Airbnb, and TaskRabbit allow individuals to rent out assets and services to others when not in use. This sharing model is more sustainable and affordable compared to traditional ownership and has the potential to reshape consumerism.
George Anders on Making Sense of Social mediaWavelength
The document discusses how social media is reshaping how people stay connected and the importance of using social media effectively for businesses. It notes that social media should be used at work only if it saves time, sharpens job performance, and provides a competitive edge like successful companies use ("passes the John Lewis test"). Specific platforms like Twitter may be reaching a tipping point of widespread adoption. The document also analyzes how President Obama used social media more effectively than Mitt Romney during the 2012 US election campaign. Finally, it provides seven steps for using social media strategically for business purposes like building brand, gathering intelligence, and improving recruiting.
Wavelength Reconnect 2: Leading in a Connected WorldWavelength
This document provides information about the Reconnect 2 event taking place from September 18-19, 2012 at Rivervale Barn in Yateley, Hampshire. The event will focus on "Doing Business in a Connected World" and will feature speakers from around the world discussing their experiences. Connect members are responsible for arranging their own transportation and accommodations, but coaches will be provided from nearby hotels and train stations to the venue. Food and refreshments will be provided during the event. [END SUMMARY]
Wavelength USA 2012 Making The Web Work For YouWavelength
The document discusses trends in how people use the internet and provides strategies for businesses. It notes that everyone and everything is now online, consumers are highly informed when making purchases, and people use multiple screens. It recommends that businesses listen to customers, be present across different platforms and moments, coordinate campaigns, leverage user-generated content, and provide extraordinary experiences. The goal is to help businesses make the most of the online world.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms for those who already suffer from conditions like anxiety and depression.
Social Enterprise Challenges and Top TipsWavelength
The document summarizes key discussions from two sessions of the Wavelength Connect 2014 Social Enterprise Members group on aligning vision and values, customer service, embracing ambiguity and risk, moving the board, recruiting and removing staff, and leadership. Top tips are provided on each topic, such as using stories to communicate values, allowing some failures to encourage innovation, and getting board members experience frontline work. Ensuring strong purpose, focused culture, and empowered staff are highlighted as important themes.
This document provides information about an upcoming event called Reconnect 1 on June 12th. It will:
1) Help attendees direct the inspiration and insights from the first half of Connect into purposeful action and application by focusing on the leadership challenges they want help with.
2) Draw on the experience of leaders from various sectors who will provide advice and encouragement.
3) Be held at Shoreditch Studios in London from 8:30am to 8pm and provides information on transportation and nearby hotel accommodations.
Liam's presentation for Deloitte Webmart EventWavelength
1. Leaders of great cultures that sustain world-class customer service focus on embedding structures and principles from the top down to underpin the organizational culture. They lead by example in prioritizing customers.
2. Successful leaders clearly communicate a compelling sense of purpose for the organization that inspires employees.
3. To maintain culture, leaders invest in daily rituals like line-ups to reinforce values and ensure consistency in delivering excellent customer experiences. People who do not fit the culture may be removed.
Lisa Gansky - 45 Links to Sites that Prove "Access Trumps Ownership"Wavelength
The sharing economy enables people to monetize things they already own like cars, homes, and skills. Technologies like Zipcar, Airbnb, and TaskRabbit allow individuals to rent out assets and services to others when not in use. This sharing model is more sustainable and affordable compared to traditional ownership and has the potential to reshape consumerism.
George Anders on Making Sense of Social mediaWavelength
The document discusses how social media is reshaping how people stay connected and the importance of using social media effectively for businesses. It notes that social media should be used at work only if it saves time, sharpens job performance, and provides a competitive edge like successful companies use ("passes the John Lewis test"). Specific platforms like Twitter may be reaching a tipping point of widespread adoption. The document also analyzes how President Obama used social media more effectively than Mitt Romney during the 2012 US election campaign. Finally, it provides seven steps for using social media strategically for business purposes like building brand, gathering intelligence, and improving recruiting.
Wavelength Reconnect 2: Leading in a Connected WorldWavelength
This document provides information about the Reconnect 2 event taking place from September 18-19, 2012 at Rivervale Barn in Yateley, Hampshire. The event will focus on "Doing Business in a Connected World" and will feature speakers from around the world discussing their experiences. Connect members are responsible for arranging their own transportation and accommodations, but coaches will be provided from nearby hotels and train stations to the venue. Food and refreshments will be provided during the event. [END SUMMARY]
Wavelength USA 2012 Making The Web Work For YouWavelength
The document discusses trends in how people use the internet and provides strategies for businesses. It notes that everyone and everything is now online, consumers are highly informed when making purchases, and people use multiple screens. It recommends that businesses listen to customers, be present across different platforms and moments, coordinate campaigns, leverage user-generated content, and provide extraordinary experiences. The goal is to help businesses make the most of the online world.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms for those who already suffer from conditions like anxiety and depression.
Accelerating Innovation in the US June 2012Wavelength
This document discusses Wavelength USA, a unique financial services company focused on serving the innovation economy. It has a differentiated business model as a balance sheet lender focused on innovation markets. It is a leader in its sector with over 600 venture firm clients and the largest market share. The company has an expansive platform with 27 US and 7 international offices and over $50 billion in total assets and client funds. It serves the technology, life sciences, venture capital/private equity, and cleantech sectors.
Wavelength Connect Brochure Updates July 2012Wavelength
The document provides information about leadership development events hosted by Wavelength Connect in 2012. It summarizes:
- An Olympic lunch on July 11th at Deloitte House in Stratford featuring speakers on the impact of the Olympics on East London.
- A two-day "Reconnect 2" event on September 18-19 called "Leading in a Connected World" to discuss the impact of digitization, social media, and new technologies on leadership and business models.
- A skills masterclass on storytelling on October 9th.
- A final "Reconnect 3" event on November 28th on the topic of social innovation in business. The document provides logistics, speakers,
Best in Class 4 Lena Taylor People Presentation 2012Wavelength
The document discusses motivating employees at an organization called innocent. It outlines that the top factors that motivate employees are the company vision and values, their leader, and making a contribution. The company's people strategy focuses on engagement by getting the basics right through hiring strong leaders, clear internal communication, and ensuring employees understand expectations. Leaders are developed through training and are expected to live the company values and set clear objectives. Regular performance conversations also help ensure employees understand what is expected of them.
Pets at Home is the leading specialist retailer of pet products in the UK, offering food, accessories, pets, and veterinary and grooming services. It has experienced strong growth due to its highly trained store colleagues who provide friendly expertise to customers. The company continuously develops its customer offerings and has efficient operations to support its expansion strategy. Metrics show that improving colleague engagement and reducing turnover has increased customer satisfaction scores and recommendations over time.
The document provides information about an event called "Reconnect 2: Leading in a Connected World" which will take place on September 18-19, 2012. It will explore how digitization, social media, and an increasingly connected world are impacting leadership and business models. Speakers will include a Pulitzer-winning journalist, the founder of a Silicon Valley bank that works with top tech companies, and an entrepreneur from Kenya who was awarded a prize for innovating supply chain applications. The event aims to inspire, educate, and challenge attendees on navigating these industry transformations as leaders.
BIC4 Livity Founder Sam Conniff- A-Z of LeadershipWavelength
This document provides an A-Z list of concepts related to leadership. Some of the key concepts covered include coaching culture, diversity breeding innovation, followership, gathering, mentoring, purpose, setting standards, and recruiting the right people. The overall message is that effective leadership requires qualities such as authenticity, recognition, excitement, and commitment to building a strong community.
SOL is a family-owned Finnish service company that provides cleaning, facility, security, laundry, and personnel services. It has over 9,000 employees, including 2,000 abroad, across Finland, Estonia, Latvia, and Russia. SOL aims to be the best partner of choice for customers across all of its service lines. It focuses on quality, environmental sustainability, and health and safety. SOL provides a wide range of specialized services and works with partners to offer comprehensive solutions to customers.
BIC4 Dan Barrett Head of Inovation at InnocentWavelength
Innocent focuses on innovation as a company. They generate new product ideas but must choose which concepts to focus on developing into realities. Innovation requires taking a great concept and turning it into a commercial success through refinement and organization focus.
The document is about UNIMERCO, a tooling company with locations in Europe, Asia, and North America. It discusses UNIMERCO's group structure and subsidiaries, main product areas of tooling and fastening, competencies in consultancy/trading/production/services, focus industry segments, and goals to expand globally while maintaining local production and service support. It also outlines UNIMERCO's approach to handling the economic crisis through cost adjustments, sales initiatives, innovation, process optimization, and maintaining long-term strategies.
BIC5 Ian morgan google uk Making the Web Work for You 2012Wavelength
This document discusses how the internet economy in the UK is worth £100 billion and driven by online consumption. It notes that mobile devices are enabling new kinds of interactions, with 40% of tweets coming from mobile and 50% of map usage on mobile. The document also highlights that 74% of people use mobile in the shopping process and that mobile will soon surpass desktop internet usage. It argues companies need to have mobile-optimized websites to keep up with these trends of an increasingly mobile-focused internet.
BIC3 Unimerco Mads Molbak Attitude is EverythingWavelength
This document outlines the HR philosophy and management principles of Kyocera Unimerco. It emphasizes that attitude is more important than titles or authority, and that leadership should focus on motivation, explanation, and respect for individuals rather than orders, blame, or threats. The HR department's mission is to recruit the right team by ensuring a good workplace and that employees are informed and happy. The document stresses the importance of mutual understanding between management and employees, and of clear goals, expectations, and information sharing to create security and coherence. It defines the formula for success as Ability x Effort x Attitude and explains how managing absence and working hours helps foster a good culture.
BIC3 Unimerco Mads Molbak on Attitude is EverythingWavelength
This document outlines the HR philosophy and management principles of Kyocera Unimerco. It emphasizes that attitude is more important than titles or authority, and that leadership should focus on motivation, explanation, and respect for individuals rather than orders, blame, or threats. The HR department's mission is to recruit the right team by ensuring a good workplace and that employees are informed and happy. The document stresses the importance of mutual understanding between management and employees, and of clear goals, expectations, and information sharing to create security and coherence. It defines the formula for success as Ability x Effort x Attitude and explains that attitude cannot be trained, only developed through one's values and character.
BIC2 Eden Project Gaynor Coley PresentationWavelength
This document discusses the Eden Project and its goals of leadership, education, and environmental regeneration. It describes how the Eden Project was created on a derelict site in 3 years through daring to dream and organizing to deliver. The Eden Project now receives over 2 million visitors annually and has had a £1 billion economic and educational impact. It discusses the need for continued leadership to create more memorable experiences, transformational projects, and solutions for balancing the environment, economy and social good.
This document discusses Grundfos' efforts to revitalize its values and co-create its future. It summarizes workshops with 184 employees across 14 countries to validate the company's values. It also discusses developing talent through strategic assignments and global opportunities. The goal is to ensure the next generation continues living Grundfos' values and pioneering new technologies to improve lives and care for the planet, as the company aims to remain a global leader in water technology.
The agenda outlines a visit to Grundfos focusing on the company's people, culture, values, innovation processes, leadership principles, and shop floor excellence. The day includes presentations on recruiting talent and development, cultural values, radical innovation platforms, the CEO's leadership perspective, and a factory tour. An employee panel and debrief will provide opportunities for discussion and Q&A. The museum, founder's office, and materials on USB will provide historical and strategic context.
This document discusses Grundfos' implementation of Lean manufacturing techniques, called Grundfos Shop Floor Excellence (GSE), across its operations to improve performance. Key points include using GSE to reduce flow times and intermediate storage, providing support to maintenance, quality, and logistics functions, applying GSE principles to new product lines and project management, and ongoing coaching of managers to focus on eliminating problems on the shop floor. The goal is to achieve an uptime of 80% for new lines and continue making improvements through tactical implementation plans for each production manager.
Lord David Puttman Wavelength Leadership Masterclass Speech 2012Wavelength
Lord Puttnam gave a speech on creative leadership and strategic leadership. He discussed 7 laws of creative leadership based on his experience in advertising and film. The first law is that in creative enterprises you cannot simply measure yourself against traditional accountability concepts as everything moves too quickly. The second law is the importance of networking with peers for building trust and learning. The third law is to not micro-manage creative environments as power needs to be devolved.
BIC 2Matthew Thomson On Fifteen Cornwall 2012Wavelength
Fifteen Cornwall is a restaurant and training program located in Cornwall, UK that has served over 450,000 meals since opening in 2006. It employs 85 people full-time and has completed 108 apprenticeships through its training program over six years. The restaurant turns over about £3.5 million annually with a 10% profit that is donated to charity. It aims to balance its social mission of training apprentices with commercial success. The apprentice program recruits trainees and provides kitchen and service training through a partnership with Cornwall College.
This document provides the annual report for the Grundfos Group and The Poul Due Jensen Foundation for 2011. It summarizes the following key points:
1) The Grundfos Group achieved satisfactory growth in 2011 with an 8% increase in turnover to DKK 21.2 billion, despite economic turbulence globally.
2) Operating profit was DKK 2.0 billion, which was lower than expected due to investments in strategic long-term projects.
3) The company maintained a strong financial position by reducing debt levels while continuing to invest profits in research and development.
Accelerating Innovation in the US June 2012Wavelength
This document discusses Wavelength USA, a unique financial services company focused on serving the innovation economy. It has a differentiated business model as a balance sheet lender focused on innovation markets. It is a leader in its sector with over 600 venture firm clients and the largest market share. The company has an expansive platform with 27 US and 7 international offices and over $50 billion in total assets and client funds. It serves the technology, life sciences, venture capital/private equity, and cleantech sectors.
Wavelength Connect Brochure Updates July 2012Wavelength
The document provides information about leadership development events hosted by Wavelength Connect in 2012. It summarizes:
- An Olympic lunch on July 11th at Deloitte House in Stratford featuring speakers on the impact of the Olympics on East London.
- A two-day "Reconnect 2" event on September 18-19 called "Leading in a Connected World" to discuss the impact of digitization, social media, and new technologies on leadership and business models.
- A skills masterclass on storytelling on October 9th.
- A final "Reconnect 3" event on November 28th on the topic of social innovation in business. The document provides logistics, speakers,
Best in Class 4 Lena Taylor People Presentation 2012Wavelength
The document discusses motivating employees at an organization called innocent. It outlines that the top factors that motivate employees are the company vision and values, their leader, and making a contribution. The company's people strategy focuses on engagement by getting the basics right through hiring strong leaders, clear internal communication, and ensuring employees understand expectations. Leaders are developed through training and are expected to live the company values and set clear objectives. Regular performance conversations also help ensure employees understand what is expected of them.
Pets at Home is the leading specialist retailer of pet products in the UK, offering food, accessories, pets, and veterinary and grooming services. It has experienced strong growth due to its highly trained store colleagues who provide friendly expertise to customers. The company continuously develops its customer offerings and has efficient operations to support its expansion strategy. Metrics show that improving colleague engagement and reducing turnover has increased customer satisfaction scores and recommendations over time.
The document provides information about an event called "Reconnect 2: Leading in a Connected World" which will take place on September 18-19, 2012. It will explore how digitization, social media, and an increasingly connected world are impacting leadership and business models. Speakers will include a Pulitzer-winning journalist, the founder of a Silicon Valley bank that works with top tech companies, and an entrepreneur from Kenya who was awarded a prize for innovating supply chain applications. The event aims to inspire, educate, and challenge attendees on navigating these industry transformations as leaders.
BIC4 Livity Founder Sam Conniff- A-Z of LeadershipWavelength
This document provides an A-Z list of concepts related to leadership. Some of the key concepts covered include coaching culture, diversity breeding innovation, followership, gathering, mentoring, purpose, setting standards, and recruiting the right people. The overall message is that effective leadership requires qualities such as authenticity, recognition, excitement, and commitment to building a strong community.
SOL is a family-owned Finnish service company that provides cleaning, facility, security, laundry, and personnel services. It has over 9,000 employees, including 2,000 abroad, across Finland, Estonia, Latvia, and Russia. SOL aims to be the best partner of choice for customers across all of its service lines. It focuses on quality, environmental sustainability, and health and safety. SOL provides a wide range of specialized services and works with partners to offer comprehensive solutions to customers.
BIC4 Dan Barrett Head of Inovation at InnocentWavelength
Innocent focuses on innovation as a company. They generate new product ideas but must choose which concepts to focus on developing into realities. Innovation requires taking a great concept and turning it into a commercial success through refinement and organization focus.
The document is about UNIMERCO, a tooling company with locations in Europe, Asia, and North America. It discusses UNIMERCO's group structure and subsidiaries, main product areas of tooling and fastening, competencies in consultancy/trading/production/services, focus industry segments, and goals to expand globally while maintaining local production and service support. It also outlines UNIMERCO's approach to handling the economic crisis through cost adjustments, sales initiatives, innovation, process optimization, and maintaining long-term strategies.
BIC5 Ian morgan google uk Making the Web Work for You 2012Wavelength
This document discusses how the internet economy in the UK is worth £100 billion and driven by online consumption. It notes that mobile devices are enabling new kinds of interactions, with 40% of tweets coming from mobile and 50% of map usage on mobile. The document also highlights that 74% of people use mobile in the shopping process and that mobile will soon surpass desktop internet usage. It argues companies need to have mobile-optimized websites to keep up with these trends of an increasingly mobile-focused internet.
BIC3 Unimerco Mads Molbak Attitude is EverythingWavelength
This document outlines the HR philosophy and management principles of Kyocera Unimerco. It emphasizes that attitude is more important than titles or authority, and that leadership should focus on motivation, explanation, and respect for individuals rather than orders, blame, or threats. The HR department's mission is to recruit the right team by ensuring a good workplace and that employees are informed and happy. The document stresses the importance of mutual understanding between management and employees, and of clear goals, expectations, and information sharing to create security and coherence. It defines the formula for success as Ability x Effort x Attitude and explains how managing absence and working hours helps foster a good culture.
BIC3 Unimerco Mads Molbak on Attitude is EverythingWavelength
This document outlines the HR philosophy and management principles of Kyocera Unimerco. It emphasizes that attitude is more important than titles or authority, and that leadership should focus on motivation, explanation, and respect for individuals rather than orders, blame, or threats. The HR department's mission is to recruit the right team by ensuring a good workplace and that employees are informed and happy. The document stresses the importance of mutual understanding between management and employees, and of clear goals, expectations, and information sharing to create security and coherence. It defines the formula for success as Ability x Effort x Attitude and explains that attitude cannot be trained, only developed through one's values and character.
BIC2 Eden Project Gaynor Coley PresentationWavelength
This document discusses the Eden Project and its goals of leadership, education, and environmental regeneration. It describes how the Eden Project was created on a derelict site in 3 years through daring to dream and organizing to deliver. The Eden Project now receives over 2 million visitors annually and has had a £1 billion economic and educational impact. It discusses the need for continued leadership to create more memorable experiences, transformational projects, and solutions for balancing the environment, economy and social good.
This document discusses Grundfos' efforts to revitalize its values and co-create its future. It summarizes workshops with 184 employees across 14 countries to validate the company's values. It also discusses developing talent through strategic assignments and global opportunities. The goal is to ensure the next generation continues living Grundfos' values and pioneering new technologies to improve lives and care for the planet, as the company aims to remain a global leader in water technology.
The agenda outlines a visit to Grundfos focusing on the company's people, culture, values, innovation processes, leadership principles, and shop floor excellence. The day includes presentations on recruiting talent and development, cultural values, radical innovation platforms, the CEO's leadership perspective, and a factory tour. An employee panel and debrief will provide opportunities for discussion and Q&A. The museum, founder's office, and materials on USB will provide historical and strategic context.
This document discusses Grundfos' implementation of Lean manufacturing techniques, called Grundfos Shop Floor Excellence (GSE), across its operations to improve performance. Key points include using GSE to reduce flow times and intermediate storage, providing support to maintenance, quality, and logistics functions, applying GSE principles to new product lines and project management, and ongoing coaching of managers to focus on eliminating problems on the shop floor. The goal is to achieve an uptime of 80% for new lines and continue making improvements through tactical implementation plans for each production manager.
Lord David Puttman Wavelength Leadership Masterclass Speech 2012Wavelength
Lord Puttnam gave a speech on creative leadership and strategic leadership. He discussed 7 laws of creative leadership based on his experience in advertising and film. The first law is that in creative enterprises you cannot simply measure yourself against traditional accountability concepts as everything moves too quickly. The second law is the importance of networking with peers for building trust and learning. The third law is to not micro-manage creative environments as power needs to be devolved.
BIC 2Matthew Thomson On Fifteen Cornwall 2012Wavelength
Fifteen Cornwall is a restaurant and training program located in Cornwall, UK that has served over 450,000 meals since opening in 2006. It employs 85 people full-time and has completed 108 apprenticeships through its training program over six years. The restaurant turns over about £3.5 million annually with a 10% profit that is donated to charity. It aims to balance its social mission of training apprentices with commercial success. The apprentice program recruits trainees and provides kitchen and service training through a partnership with Cornwall College.
This document provides the annual report for the Grundfos Group and The Poul Due Jensen Foundation for 2011. It summarizes the following key points:
1) The Grundfos Group achieved satisfactory growth in 2011 with an 8% increase in turnover to DKK 21.2 billion, despite economic turbulence globally.
2) Operating profit was DKK 2.0 billion, which was lower than expected due to investments in strategic long-term projects.
3) The company maintained a strong financial position by reducing debt levels while continuing to invest profits in research and development.