Paper presentation at CSCW 2015 conference.
Abstract below, for full paper, see: goo.gl/qxD1FO
For further publications, see: airilampinen.fi/publications
"We present a qualitative study of hospitality exchange processes that take place via the online peer-to-peer platform Airbnb. We explore 1) what motivates individuals to monetize network hospitality and 2) how the presence of money ties in with the social interaction related to network hospitality. We approach the topic from the perspective of hosts -- that is, Airbnb users who participate by offering accommodation for other members in exchange for monetary compensation. We found that participants were motivated to monetize network hospitality for both financial and social reasons. Our analysis indicates that the presence of money can provide a helpful frame for network hospitality, supporting hosts in their efforts to accomplish desired sociability, select guests consistent with their preferences, and control the volume and type of demand. We conclude the paper with a critical discussion of the implications of our findings for network hospitality and, more broadly, for the so-called sharing economy."
Challenges to Participation in the Sharing Economy / Airi Lampinen / Open Com...airilmpnn
Talk at Open Commons Kongress 2015 in Linz, Austria
Abstract:
The sharing economy is an emerging phenomenon that encompasses the use of networked tools to enable a range of social and economic exchanges, such as hospitality exchange, ridesharing, and recycling of goods. Moreover, the sharing economy reconfigures social life in urban settings. It affects not only those who take part but also those who are excluded or do not wish to participate. Based on a series of empirical studies of non-monetary and monetary forms of peer-to-peer exchange, this talk addresses challenges to participation in network hospitality (Airbnb, Couchsurfing) and local online exchange (Sharetribe) — even when the potential benefits are considered desirable and necessary. The talk complicates the dominant narrative of the sharing economy as an accessible and convenient alternative for traditional markets by highlighting issues as diverse as fear of indebtedness and tendency to socialize with those similar to oneself.
Congress program available at: http://opencommons.linz.at/cms/veranstaltungen/open-commons-kongress-2015/
Networked Privacy Beyond the Individual: Four Perspectives to ‘Sharing’ / Ai...airilmpnn
Paper presentation at Critical Alternatives 2005, the fifth decennial Aarhus Conference.
Abstract below, the paper is available at: https://goo.gl/RtissL
My dissertation, Interpersonal Boundary Regulation in the Context of Social Network Services, includes a longer discussion of the topics of the paper: https://helda.helsinki.fi/handle/10138/42272
For further publications, see: airilampinen.fi/publications
"Synthesizing prior work, this paper provides conceptual grounding for understanding the dialectic of challenges and opportunities that social network sites present to social life. With the help of the framework of interpersonal boundary regulation, this paper casts privacy as something people do, together, instead of depicting it as a characteristic or a possession. I illustrate interpersonal aspects of networked privacy by outlining four perspectives to ‘sharing’. These perspectives call for a rethink of networked privacy beyond an individual’s online endeavors."
Crowdfunding has become an important topic for last years in startups and enterprises. The understanding of the concept has been mainly depicted from a practioner’s viewpoint. However, more and more authors have researched it in order to make it a managerial strategy option for business. The objective of this paper is to bring an overview of the literature and a general description of it.
Challenges to Participation in the Sharing Economy / Airi Lampinen / Open Com...airilmpnn
Talk at Open Commons Kongress 2015 in Linz, Austria
Abstract:
The sharing economy is an emerging phenomenon that encompasses the use of networked tools to enable a range of social and economic exchanges, such as hospitality exchange, ridesharing, and recycling of goods. Moreover, the sharing economy reconfigures social life in urban settings. It affects not only those who take part but also those who are excluded or do not wish to participate. Based on a series of empirical studies of non-monetary and monetary forms of peer-to-peer exchange, this talk addresses challenges to participation in network hospitality (Airbnb, Couchsurfing) and local online exchange (Sharetribe) — even when the potential benefits are considered desirable and necessary. The talk complicates the dominant narrative of the sharing economy as an accessible and convenient alternative for traditional markets by highlighting issues as diverse as fear of indebtedness and tendency to socialize with those similar to oneself.
Congress program available at: http://opencommons.linz.at/cms/veranstaltungen/open-commons-kongress-2015/
Networked Privacy Beyond the Individual: Four Perspectives to ‘Sharing’ / Ai...airilmpnn
Paper presentation at Critical Alternatives 2005, the fifth decennial Aarhus Conference.
Abstract below, the paper is available at: https://goo.gl/RtissL
My dissertation, Interpersonal Boundary Regulation in the Context of Social Network Services, includes a longer discussion of the topics of the paper: https://helda.helsinki.fi/handle/10138/42272
For further publications, see: airilampinen.fi/publications
"Synthesizing prior work, this paper provides conceptual grounding for understanding the dialectic of challenges and opportunities that social network sites present to social life. With the help of the framework of interpersonal boundary regulation, this paper casts privacy as something people do, together, instead of depicting it as a characteristic or a possession. I illustrate interpersonal aspects of networked privacy by outlining four perspectives to ‘sharing’. These perspectives call for a rethink of networked privacy beyond an individual’s online endeavors."
Crowdfunding has become an important topic for last years in startups and enterprises. The understanding of the concept has been mainly depicted from a practioner’s viewpoint. However, more and more authors have researched it in order to make it a managerial strategy option for business. The objective of this paper is to bring an overview of the literature and a general description of it.
The proposed research investigates the community of Couchsurfing: a global network of travellers whose encounters with each other are established in the intimate space of the home. It looks at themes of trust, exchange and gifts in this community; exploring how travellers negotiate the perceived risks involved; and assessing the value of the connections created between its member
Hosting via Airbnb: Motivations and Financial Assurances in Monetized Network...airilmpnn
Paper presentation at CHI 2016 conference.
Abstract below. Full paper available at the ACM Digital Library (http://dl.acm.org/citation.cfm?id=2858092&CFID=612262700&CFTOKEN=46397914) and as a freely accessible preprint (http://www.mobilelifecentre.org/sites/default/files/Airbnb%20Submitted%20Camera.pdf)
For further publications, see: airilampinen.fi/publications
"We examine how financial assurance structures and the clearly defined financial transaction at the core of monetized network hospitality reduce uncertainty for Airbnb hosts and guests. We apply the principles of social exchange and intrinsic and extrinsic motivation to a qualitative study of Airbnb hosts to 1) describe activities that are facilitated by the peer-to-peer exchange platform and 2) how the assurance of the initial financial exchange facilitates additional social exchanges between hosts and guests. The study illustrates that the financial benefits of hosting do not necessarily crowd out intrinsic motivations for hosting but instead strengthen them and even act as a gateway to further social exchange and interpersonal interaction. We describe the assurance structures in networked peer-to-peer exchange, and explain how such assurances can reconcile contention between extrinsic and intrinsic motivations. We conclude with implications for design and future research."
Picture credits: Shai Fox, Rob Wassell, Nathan Yergler, Larry Jacobsen, merry, jinkazamah, David Lytle, tara hunt, James Brown, Living Rooms London (all photos creative commons licensed, available on flickr)
Indebtedness and Reciprocity in Local Online Exchangeairilmpnn
Paper presentation at CSCW 2013 in San Antonio, Texas, USA. Collaborative research by Airi Lampinen, Vilma Lehtinen, Coye Cheshire & Emmi Suhonen. View full paper at: http://www.hiit.fi/u/lampinen/cscw2013_lampinen_lehtinen_cheshire_Suhonen.pdf
Who Am I?
Who Are You?
Who Are We?
Student Life Multicultural Center | Social Justice Engagement
2
Guidelines
• “I” statements
• Brave space
• Confidentiality
3
Learning Outcomes
Participants will be able to:
• Define social identity, social group, privilege, target
group and agent group
• Recognize the commonalities and differences that
exist among social groups.
• Identify cultural norms associated with target and
agent groups.
• Discuss examples of social identities that are
important to their sense of self
• Assess how social identities play a role in their lived
experiences
4
1. Why is it sometimes difficult to engage in
conversations around diversity, inclusion,
and social justice topics?
2. What does this engagement look like for
your service organizations and here at
OSU?
Pair and Share
5
Definitions
Social Identity is a portion of an individual's sense of self
developed from perceived group membership
e.g. gender, sex, religion, age
Social groups are a group of people who share a range of
physical, cultural, and/or social characteristics
e.g. young adults, men, Christians, transgender people
Adapted from Bell (2007)
6
Privilege
• How do you define the word privilege?
• What comes to mind when you hear the word privilege?
• How does privilege relate to our definitions of social
identities and social groups?
• Is privilege difficult to talk about? Why or why not?
7
8
Definitions
Members of agent groups are afforded privileges by society
that is not necessarily related to merit or what the member
does/doesn’t do. Members of these groups are typically seen
as the ‘norm’
e.g. People who identify as heterosexual
Members of target groups are often marginalized in society.
This is not necessarily related to merit or actions on behalf of
the members. People in these groups are often seen as
outside of the ‘norm’
e.g. People who utilize wheelchairs
9
Activity
We will now explore our own social
identities and social groups.
10
11
• Who is in the room? What identities are or are
not represented?
• Why are you here?
• Why is it important to talk about identity
considering who you are and why you’re here?
Questions for Consideration
12
13
• What identities do you think about most or more
often? Why do you think that is?
• What identities do you think about least or less
often? Why do you think that is?
• What identities that you hold do you hope to
learn more about?
Pair and Share
14
Connection to Service
1) How do concepts like identity
and privilege that we talked about today
relate to the service work that you do?
2) Why is it important to think about your
own identities in the context of your
service? How might this deeper reflection
change how you approach this work?
15
• This is a time to learn more about yourself and
the world around you
• There may be social identities or social groups
you want to know more about
• It is impo.
The proposed research investigates the community of Couchsurfing: a global network of travellers whose encounters with each other are established in the intimate space of the home. It looks at themes of trust, exchange and gifts in this community; exploring how travellers negotiate the perceived risks involved; and assessing the value of the connections created between its member
Hosting via Airbnb: Motivations and Financial Assurances in Monetized Network...airilmpnn
Paper presentation at CHI 2016 conference.
Abstract below. Full paper available at the ACM Digital Library (http://dl.acm.org/citation.cfm?id=2858092&CFID=612262700&CFTOKEN=46397914) and as a freely accessible preprint (http://www.mobilelifecentre.org/sites/default/files/Airbnb%20Submitted%20Camera.pdf)
For further publications, see: airilampinen.fi/publications
"We examine how financial assurance structures and the clearly defined financial transaction at the core of monetized network hospitality reduce uncertainty for Airbnb hosts and guests. We apply the principles of social exchange and intrinsic and extrinsic motivation to a qualitative study of Airbnb hosts to 1) describe activities that are facilitated by the peer-to-peer exchange platform and 2) how the assurance of the initial financial exchange facilitates additional social exchanges between hosts and guests. The study illustrates that the financial benefits of hosting do not necessarily crowd out intrinsic motivations for hosting but instead strengthen them and even act as a gateway to further social exchange and interpersonal interaction. We describe the assurance structures in networked peer-to-peer exchange, and explain how such assurances can reconcile contention between extrinsic and intrinsic motivations. We conclude with implications for design and future research."
Picture credits: Shai Fox, Rob Wassell, Nathan Yergler, Larry Jacobsen, merry, jinkazamah, David Lytle, tara hunt, James Brown, Living Rooms London (all photos creative commons licensed, available on flickr)
Indebtedness and Reciprocity in Local Online Exchangeairilmpnn
Paper presentation at CSCW 2013 in San Antonio, Texas, USA. Collaborative research by Airi Lampinen, Vilma Lehtinen, Coye Cheshire & Emmi Suhonen. View full paper at: http://www.hiit.fi/u/lampinen/cscw2013_lampinen_lehtinen_cheshire_Suhonen.pdf
Who Am I?
Who Are You?
Who Are We?
Student Life Multicultural Center | Social Justice Engagement
2
Guidelines
• “I” statements
• Brave space
• Confidentiality
3
Learning Outcomes
Participants will be able to:
• Define social identity, social group, privilege, target
group and agent group
• Recognize the commonalities and differences that
exist among social groups.
• Identify cultural norms associated with target and
agent groups.
• Discuss examples of social identities that are
important to their sense of self
• Assess how social identities play a role in their lived
experiences
4
1. Why is it sometimes difficult to engage in
conversations around diversity, inclusion,
and social justice topics?
2. What does this engagement look like for
your service organizations and here at
OSU?
Pair and Share
5
Definitions
Social Identity is a portion of an individual's sense of self
developed from perceived group membership
e.g. gender, sex, religion, age
Social groups are a group of people who share a range of
physical, cultural, and/or social characteristics
e.g. young adults, men, Christians, transgender people
Adapted from Bell (2007)
6
Privilege
• How do you define the word privilege?
• What comes to mind when you hear the word privilege?
• How does privilege relate to our definitions of social
identities and social groups?
• Is privilege difficult to talk about? Why or why not?
7
8
Definitions
Members of agent groups are afforded privileges by society
that is not necessarily related to merit or what the member
does/doesn’t do. Members of these groups are typically seen
as the ‘norm’
e.g. People who identify as heterosexual
Members of target groups are often marginalized in society.
This is not necessarily related to merit or actions on behalf of
the members. People in these groups are often seen as
outside of the ‘norm’
e.g. People who utilize wheelchairs
9
Activity
We will now explore our own social
identities and social groups.
10
11
• Who is in the room? What identities are or are
not represented?
• Why are you here?
• Why is it important to talk about identity
considering who you are and why you’re here?
Questions for Consideration
12
13
• What identities do you think about most or more
often? Why do you think that is?
• What identities do you think about least or less
often? Why do you think that is?
• What identities that you hold do you hope to
learn more about?
Pair and Share
14
Connection to Service
1) How do concepts like identity
and privilege that we talked about today
relate to the service work that you do?
2) Why is it important to think about your
own identities in the context of your
service? How might this deeper reflection
change how you approach this work?
15
• This is a time to learn more about yourself and
the world around you
• There may be social identities or social groups
you want to know more about
• It is impo.
Market Design for HCI: Successes and Failures of Peer-to-Peer Exchange Platfo...airilmpnn
Paper presentation at CHI 2017 conference.
Abstract below. Full paper available at the ACM Digital Library (http://dl.acm.org/citation.cfm?doid=3025453.3025515) and as a freely accessible preprint (http://mobilelifecentre.org/sites/default/files/chi%202017%20market%20design.pdf)
For further publications, see: airilampinen.fi/publications
"This paper explores an HCI approach to designing markets, with a primary focus on peer-to peer exchange platforms. We draw on recent work in economics that has documented how markets function, how they can be evaluated, and what can be done to fix them when they fail. We introduce five key concepts from market design: thickness, congestion, stability, safety, and repugnance. These lend HCI an analytic vocabulary for understanding why markets may succeed or struggle. Building on prior empirical work, we apply these concepts to compare two well-known network hospitality platforms, Couchsurfing and Airbnb. As a second illustrative case, we use market design to shed light on the challenges experienced by smaller-scale peer-to-peer marketplaces for lending, renting, and selling physical goods. To conclude, we discuss how this kind of analysis can make conceptual, evaluative, and generative contributions to the study and design of exchange platforms and other socio-technical systems."
Luottamus sosiaalisessa mediassa (Trust in Social Media, in Finnish) / Airi L...airilmpnn
Miten ajatella luottamusta sosiaalisessa mediassa? Miten ansaita luottamus sosiaalisessa mediassa? VTT, sosiaalipsykologi Airi Lampisen (Mobile Life Centre, Tukholman yliopisto) esitys OK-opintokeskuksen someseminaarissa: http://ok-opintokeskus.fi/koulutus/someseminaari
CHI2011: Were In It Together: Interpersonal Management of Disclosure in Socia...airilmpnn
Presentation slides for CHI 2011 talk on our full paper, titled "Were In It Together: Interpersonal Management of Disclosure in Social Network Services" (article @ ACM Digital Library: http://portal.acm.org/citation.cfm?id=1979420)
When listening about building new Ventures, Marketplaces ideas are something very frequent. On this session we will discuss reasons why you should stay away from it :P , by sharing real stories and misconceptions around them. If you still insist to go for it however, you will at least get an idea of the important and critical strategies to optimize for success like Product, Business Development & Marketing, Operations :)
Reflect Festival Limassol May 2024.
Michael Economou is an Entrepreneur, with Business & Technology foundations and a passion for Innovation. He is working with his team to launch a new venture – Exyde, an AI powered booking platform for Activities & Experiences, aspiring to revolutionize the way we travel and experience the world. Michael has extensive entrepreneurial experience as the co-founder of Ideas2life, AtYourService as well as Foody, an online delivery platform and one of the most prominent ventures in Cyprus’ digital landscape, acquired by Delivery Hero group in 2019. This journey & experience marks a vast expertise in building and scaling marketplaces, enhancing everyday life through technology and making meaningful impact on local communities, which is what Michael and his team are pursuing doing once more with Exyde www.goExyde.com
Salma Karina Hayat is Conscious Digital Transformation Leader at Kudos | Empowering SMEs via CRM & Digital Automation | Award-Winning Entrepreneur & Philanthropist | Education & Homelessness Advocate
Monetizing Network Hospitality: Hospitality and Sociability in the Context of Airbnb / Tapio Ikkala & Airi Lampinen
1. Monetizing
Network Hospitality
Hospitality and Sociability
in the Context of Airbnb
Tapio Ikkala & Airi Lampinen (@airi_)
Helsinki Institute for Information Technology HIIT
& University of Helsinki
March 17, 2015
2. Network Hospitality
• The way people connect to one another using
online networking systems, as well as to the
kinds of relationships they perform when they
meet each other offline and face to face
(Germann Molz, 2011)
• Building on Wittel’s (2001)
notion of network sociality
3. Couchsurfing & Airbnb
• Most prior work has focused on non-monetary
network hospitality (as practiced via Couchsurfing)
• Key similarities: user profiles, reviews & reputation
• Key differences: monetary vs non-monetary
exchange, expectations of reciprocity
4. Monetizing
Network Hospitality
1. What motivates individuals to monetize
network hospitality?
2. How does the presence of money tie in with the
social interaction related to network hospitality?
5. Hospitality
• Often understood to go beyond material aspects:
social interaction between host(s) and guest(s) is key
• An exchange that incorporates both material and
symbolic transactions (Brotheron, 1999)
• A fundamental form of social interaction that
establishes solidarity (Selwyn, 2000)
• Hospitality can be either conditional or unconditional
6. Sociability
• Sociality as an end in itself
• Pleasant and meaningful social encounters are an
important motivation for participation in hospitality
exchange (Germann Molz, 2014)
• Host-guest interaction in hitch-hiking as a form of
sociability (Bialski, 2012, building on Simmel) vs
expectations of intense sociality in Couchsurfing
interactions
7. Can money facilitate
sociable interaction?
• Money affords precision & calculability. It creates
indifference and increases social distance between
actors.
• At the same time, money may provide conditions in
which sociable interaction can flourish by
alleviating concerns over indebtedness and
reciprocity.
8. Qualitative Case Study
• In-depth semi-structured interviews with twelve
participants from eleven households
• All participants were Airbnb hosts in the Helsinki
metropolitan area in Finland at the time of the study
• Four living alone, seven lived with a partner (and
children), one shared a flat with two housemates
• Five households practiced remote hospitality,
while the other six engaged in on-site hospitality
9. Methods
• Interview outline designed to elicit holistic accounts
of participants’ hosting experiences
• Qualitative interpretative analysis
1. Motivations for monetizing network hospitality
2. The role of money in the exchange process
3. Resulting host-guest interaction
4. The ways in which hosts choose their guests
11. Financial motivations:
Making some “extra” money was
an important motivation
“Well, yeah, the money has been nice.
I have already funded a few of our trips
with the money I’ve made this way.”
(Pia, 25)
12. Social motivations:
Adding excitement to
everyday life
“[...] if we would not do this, it could be even a bit dull
sometimes, you know, since our everyday life pretty much
consists of just working and taking kids to their hobbies
and so on. It can be quite hectic.” (Sami, 31)
13. Social motivations:
Meeting new people
“For me, it’s not that easy to meet people here in Helsinki.
Of course, I could go to a bar or something, but it’s not
that easy for people of my age to meet people like that.
But sometimes I have really nice conversations
and moments with my guests, people who are total
strangers to me.” (Alfonso, 53)
14. Remote hosts valued the
social nature of hosting, too
“One of the most gratifying things has been the personal
hand-written messages I have received from my guests.
Airbnb automatically reminds people to write the reviews,
but no one asks the guest to leave you a personal note.
[…] They give you a warm feeling.” (Pertti, 33)
15. 1. The possibility of making a profit was typically
supplementary to social motives
2. The possibility of earning money was an important
factor in igniting participation
3. The social rewards of network hospitality central in
sustaining hosts’ motivation to continue
participating
Monetary and interpersonal
motivations need not be
contradictory
16. The presence of money can provide
a helpful frame for network hospitality
17. Sociability & Control
“For example, I got to meet this Italian fashion designer as
he stayed at my place. These kinds of things are nice,
because when you think about it, how on earth could I’ve
met this guy if he wouldn't have been my guest?” (Kaisa, 22)
“The fact that you can choose who comes there is nice. I just
pretty much use my intuition in choosing the guests and try
to choose guests who seem nice, you know, so that I might
even spend some time with them if I feel like it.” (Tomi, 33)
18. Selecting guests:
Homophily
“I try to give a good picture of who I am in the profile
because then the guest who is interested in staying
at my place will likely be a kind of person whom I am
interested in hosting. For example, I state here that I
am not into drinking or smoking and that I really like
to talk to people. And mostly the guests who end up
at my place are quite similar to me.” (Sophia, 22)
19. Selecting guests:
Discrimination
“Well, if I think about who we have declined most,
they’re probably Russian people.
We’ve hosted Russian guests, but still I notice
that I think twice before I accept.
It’s a big and diverse country,
and I know I shouldn’t think this way, but still...” (Ida, 35)
20. Price determination
involves social
considerations
“I could sure get more guests if I would lower the
price. [...] But I've wanted to keep the price a bit high
’cause I want to— How should I put it? Well, sort of
reach a slightly higher standard. [...] And maybe the
higher price keeps the worst troublemakers and
exploiters away.” (Pia, 25)
“[T]he good thing in keeping the price a bit low […]
is that you get to choose [the guests] […].
For the host, it is easier that way.” (Pertti, 33)
21. Monetary transactions
can contribute to sense
of control and comfort
“I think that in Couchsurfing both the host and the guest are
expected to show interest towards each other and to spend
some time together. In Airbnb, the guest is paying for the
accommodation, so (s)he is not expected or obliged to socialize
that much with the host. So this also means that if the host wants
to be more in the background, he can do that.” (Tomi, 33)
23. Money as a frame
for network hospitality
• The presence of money was seen to support hosts
in accomplishing desired sociability, selecting
guests, and controlling demand
• The presence of money may help in forming a
shared understanding of the exchange situation
• Explicit price-tags can alleviate sense of obligation
and contribute to the flourishing of voluntary,
sociable interactions
24. Homophily and Discrimination
in Network Hospitality
• Desire to experience “strangeness”, yet selectivity
regarding which “strangers” to engage with
• Homophily (the tendency of individuals to
associate and bond with similar others) as a
potential source of discrimination
• Can monetary transactions and lessened
obligations for intense socializing create room for
increased openness to diversity in comparison to
non-monetary forms of hospitality?
25. Future Work
• Mapping the diversity of experiences related to
monetizing network hospitality
• degree of professionalism
• financial importance
• life situation of the host(s)
• location (urban/suburban/rural) & culture
• type of hospitality (remote vs on-site)
26. Future Work
• Examining guest perspectives
• Exploring experiences of individuals who cross
over between both roles (guest & host)
• Comparing systematically exchange processes in
systems of monetary & non-monetary exchange
• Analysing the complex dynamics of how different
types of reciprocation intertwine
27. Thank you!
Questions?
Acknowledgements:
• participants and pilot interviewees
• Juha Koivisto, Univ. Helsinki
• Colleagues at HIIT & our reviewers
• TEKES project FuNeSoMo,
Emil Aaltonen foundation & KAUTE foundation