1.
David
Jago
Neil
Davidson
E:
david@smartmeetings.com.au
E:
neil.davidson6n@optusnet.com.au
M:
0410
361
769
M:
0401
740
525
Collaborative
Systems
Innovation
Solutions
Wicked
Broking
The elevator version…
Increasingly
policy
and
decision
makers
face
‘wicked
problems’.
These
are
gnarly,
complex
issues
highly
resistant
to
resolution
through
the
usual
means.
Neil
Davidson’s
keynote
listening
and
integrative
systems
thinking
helps
ensure
the
focus
always
moves
to
the
right
level
and
that
the
parts
stay
connected.
David
Jago’s
expertise
in
participative
facilitation
processes
helps
ensure
that
analysis
and
solutions
tap
the
wisdom
and
experience
of
all
the
stakeholders.
Together,
we
offer
effective,
repeatable
ways
for
organizations
to
successfully
tackle
wicked
problems.
Solving wicked problems
Successfully
tackling
wicked
problems
requires
a
broad
recognition
and
understanding,
including
from
governments
and
Ministers,
that
there
are
no
quick
fixes
and
simple
solutions.
Tackling
wicked
problems
is
an
evolving
art.
They
require
thinking
that
is
capable
of
grasping
the
big
picture,
including
the
inter-­‐
relationships
among
the
full
range
of
causal
factors
underlying
them.
They
often
require
broader,
more
collaborative
and
innovative
approaches.
1
To
make
things
worse,
collaboration
and
innovation
are
often
complicated
by
social
complexity,
fragmented
worldviews
and
different
personal
values.
Rather
than
systematically
identifying
and
addressing
fundamental
systemic
causes,
many
organisations
attempt
to
treat
symptoms
within
the
‘usual’
path-­‐dependent
organisational
lines
of
thinking.
This
often
results
in
‘doing
the
wrong
things
righter’
2
rather
than
seeking
different
ways
forward.
In
a
rapidly
changing
world,
certainties
must
be
gently
challenged
in
the
light
of
bigger
picture,
complex
adaptive
system
behaviours
and
ethics.
Peggy
Holman
suggests
that
innovation
and
emergent
solutions
are
more
likely
if
we
can
‘disrupt
coherence
compassionately’.
3
This
requires
flexible,
context-­‐specific,
co-­‐learning
approaches
based
on
building
a
collective
understanding
of
inter-­‐dependent
causal
factors.
Effective
actions
can
then
be
devised
according
to
the
capability,
maturity,
expertise
and
roles
of
the
players.
Benefits we bring
We
help
you
take
your
thinking
further
and
faster
whilst
developing
collective
thinking
capacity
and
commitment.
Combining
participatory
processes
and
tools
in
the
relevant
complex
systems
frameworks
has
several
benefits.
It:
v Enables
groups
to
better
articulate
issues
and
relationships
in
context.
v Aids
co-­‐development
of
broader
collective
understanding
in
real
time.
v Guides
groups
to
more
rapidly
agree
on
effective,
tailored
systemic
interventions.
v Makes
sense
of
diverse
stakeholder
inputs
by
iteratively
zooming
in-­‐
and-­‐out
of
complex
material.
Skills and capabilities
Between
us
we
have
in-­‐depth
experience
across
a
wide
range
of
disciplines,
sectors,
industries,
markets
and
agencies.
We
also
bring
a
wealth
of
experience
in
the
practicalities
of
operational
and
project
work,
strategy
and
policy
development
and
implementation.
v Practical
participatory
tools
that
introduce
and
ground
people’s
case
examples
and
make
the
most
of
the
conceptual
models.
v A
large
range
of
conceptual
models
to
map
out
and
open
up
options
in:
• Value
chains.
• Current
and
alternative
pathways.
• Existing
and
new
stakeholder
ecosystems.
v Help
design/choose
and
evaluate
‘safe-­‐to-­‐fail’
experiments.
v Crystallising
thinking
to
jointly
identify
and
prioritise
effective
systems’
interventions
v Stakeholder
understanding
and
engagement,
including:
• Tools
for
locating,
inviting
and
working
with
stakeholders
beyond
their
team/unit
to
build
more
robust
outcomes.
• Developing
shared
language
and
meaning
leading
to
effective
action
in
the
longer
term.
How we work
We
start
by
working
with
you
to
accurately
understand
the
complexity
of
your
situation.
Part
of
this
involves
mapping
players
and
relationships
to
identify
who
does
what
and
who
else
may
be
needed.
From
there,
we
weight
our
mix
of
contributions
to
suit
your
particular
requirements.
Options
include:
ü Background
research/preparation.
ü Keynote
listening
and
consulting.
ü Facilitated
workshops.
ü Training,
in
all
of
the
above.
1. Australian
Public
Service
Commission,
Tackling
Wicked
Problems
2. Ison
&
Collins
3. Peggy
Holman,
Engaging
Emergence
“Some problems are so
complex that you have
to be highly intelligent
and well informed just
to be undecided about
them.”
–
Laurence
J.
Peter
“Public policy that does
the right thing rather
than the wrong thing
righter.”
–
Ray
Ison
&
Kevin
Collins