CRM Made Simple; Global Mobile Social

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Sugar 6 enables you to build a global business, connect anywhere, and interact with prospects and customers via social channels. This presentation was presented at SugarCon 2011. Learn how to get started going global, mobile social in this informative session. Presented by Jan Sysmans, Sr Director Product Marketing, SugarCRM

CRM Made Global, Mobile, Social Jan Sysmans Tuesday April 5 - 3:45 pm ©2011 SugarCRM Inc. All rights reserved.

The Future of CRM is Global, Mobile, Social

Agenda CRM Made Global CRM Made Mobile CRM Made Social

CRM Made Mobile: iPad 4/5/11 ©2011 SugarCRM Inc. All rights reserved. 18

CRM Made Mobile: Offline Sync 4/5/11 ©2011 SugarCRM Inc. All rights reserved. 19

CRM Made Social: Social CRM Is About 4/5/11 21 ©2011 SugarCRM Inc. All rights reserved. Customers Listening to Customers Collaborating with Customers Engaging with Customers Breaking down barriers between a company and its customers

CRM Made Social: Social CRM Is Not About 4/5/11 22 ©2011 SugarCRM Inc. All rights reserved. Internal Collaboration Breaking down barriers between departments within a company

CRM Made Social: Enabling Social Business

CRM Made Social: Mark Hinkle at Cloud.com 4/5/11 ©2011 SugarCRM Inc. All rights reserved. 24

CRM Made Social: LinkedIn 4/5/11 ©2011 SugarCRM Inc. All rights reserved. 25

CRM Made Social: Twitter 4/5/11 Copyright © 2010 SugarCRM, Inc. All rights reserved. 26

CRM Made Social: Blog 4/5/11 Copyright © 2010 SugarCRM, Inc. All rights reserved. 27

CRM Made Social: Online Meetings 4/5/11 31 ©2011 SugarCRM Inc. All rights reserved.

CRM Made Social: SMS 4/5/11 Copyright © 2010 SugarCRM, Inc. All rights reserved. 32 SMS is a partner module available on SugarExchange

CRM Made Social: Activity Streams 4/5/11 Copyright © 2010 SugarCRM, Inc. All rights reserved. 33

CRM Made Social: Better Team Collaboration 4/5/11 Copyright © 2010 SugarCRM, Inc. All rights reserved. 34 Enhanced Activity Streams (aka Sugar Feeds) ,[object Object]

Track all team activities for leads, cases, contacts and opportunities

Subscribe to favorite leads, cases , contacts and opportunities

Reply to or delete specific Activity Streams

Admin can enable or disable,[object Object]

This is a copy of the keynote presentation I did at TechDayAsia. This deck does not have any of the video content. If you need the slides with the video content, please contact me directly. The social media revolution has quickly changed the corporate software requirements for business of any size. Learn how using an open source software strategy can solve your business problems and future proof your business against the ever changing market trends and enable you to quickly adapt to new these new trends.

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Tom Schuster (General Manager, EMEA, SugarCRM) presented this introduction to Social CRM and Social Business at Our Social Times's Paris Social CRM 2011 conference. The rapid adoption of social media has created a new paradigm for doing business: it's called Social Business. In this presentation, Tom Schuster will set out how to make your business a Social Business and how to supercharge your internal processes through the use of Social CRM - and your own imagination. He will explain how to engage with customers in meaningful ways, capture customer data, drive revenue and build brand reputation.

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