CristiForbesResume
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Cristi Forbes has over 5 years of experience in customer service roles within healthcare and retail. She currently works as a Senior Clerk in the billing department at Montefiore Medical Center, where she verifies insurance benefits, ensures deadlines are met, and assists patients with insurance issues. Previously, she spent over a year as a Senior Clerk in the call center at Montefiore, answering patient calls, booking appointments, and assisting doctors' offices. She also has experience as an intern and in sales and customer service roles at Bloomingdale's. Forbes received a Bachelor's degree in Sociology from CUNY Hunter College.
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- 1. Cristi Forbes 1212 Ellsworth Avenue (646)2450173 Bronx, New York 10465 CristiForbes@gmail.com Work Experience Montefiore Medical Center Senior ClerkBilling Department December 2013Present ● Verifying patients insurance benefits and eligibility ● Ensure daily deadlines are met for upcoming appointments ● Answer and provide assistance in reference to insurance related questions ● Ability to deal with high volumes of calls from offsite locations ● Contact patients who have issues with their insurance plans and to provide assistance ● Ensure insurance information is updated and correct in our IDX system ● Obtain insurance authorizations from insurance companies for patient visits ● Provide additional support in the call center to provide quality customer care when short staffed Senior ClerkCall Center Department April 2013December 2013 ● Answer high volume of patient calls. ● Book appointment and provide assistance with patient questions. ● Contact various doctors’ secretaries and provide them with a synopsis of issues and questions the patients have and where they can be reached. ● Assist in contacting patients that have appointments that were cancelled by doctors and provide them with accommodating rescheduled appointments. ● Ensure that I am working as a team player amongst on and offsite colleagues. Martin Friedlander Esq. Intern Administrator and Data Entry March 2012August 2012 ● Execute necessary administrative tasks as requested ● File QuickBooks (Intuit) data management of yearly spending within office ● Travel to various courts to file specific court case documents Bloomingdales Inc. Sales Associate October 2010September 2011 Fitting Room Specialist September 20092010 ● Illustrate knowledge of various vendor brand items. ● Work as a team with other associates to meet monthly sales goals. ● Market target items for specific vendors to attain specific vendor goals. ● Meet weekly individual goals for sales and new customer clientele books ● Ability to illustrate communication skills with customers and colleagues. ● Obtain discarded garments and organize the garments by vendor. ● Ability to work flexible hours to adhere to store hours and store events. ● Ability to multitask and work in fast past environment. ● Ability to meet individual weekly sales goals and quotas. ● Assist in organizing the sales floor and assist in Education ● CUNY Hunter College September 2007May 2012 Bachelors of Science in Sociology New York, New York ● University of Huddersfield September 2011January 2012Study Abroad Program Huddersfield, United Kingdom Skills: Proficient in Microsoft Word, Excel, Powerpoint; Quickbooks; Customer Service; IDX System; CareCast References Upon Request