The document discusses crisis management during the COVID-19 pandemic. It introduces the acronym C.O.R.O.N.A to represent an approach to crisis management. C stands for crisis, O stands for opportunity, R stands for resilience, O stands for optimism, N stands for normal (new normal), and A stands for adaptability. The document advocates that a crisis presents an opportunity to build resilience and optimism in order to adapt to a new normal way of life. It encourages taking a hopeful approach during the pandemic by focusing on opportunity, resilience, optimism, and adaptability.