Conor McKenna, CEO of CrewFactors, gave a presentation about communication and coordination skills training for pilots using mobile technologies. He discussed how CrewFactors captures speech data during flight training to provide analytics and feedback. Trainees found the performance metrics helped them understand their skills and most would like to track these skills during training and practice with online games. Overall, the training was engaging and increased trainees' awareness of effective communication.

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Conor Mc Kenna, CoFounder & CEO
WATS Orlando - 20th April 2016

3. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Quisque congue sollicitudin erat nec semper• About us
• Communication and coordination skills …so what?
• Digital Natives today
• Role of mobile in training
• Case Study from a flight training academy
• Sample CRM task
• Cadet feedback

4. Speech data was collated
and scored from operational
flights, simulator training and
serious games.

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Mobile Virtual Simulator
Communication training tools that are data driven.

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Capture
speech
Send to
speech
engine
Process
signals
Present
data/
analytics
Use in
crew
debrief
Training
data
repository

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Recently qualified First officers
display their CRM proficiency at
Dublin pilots careers fair
- Feb 2016 -

9. Communication skills in aviation…so what?
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https://www.youtube.com/watch?v=1NDqZy4deDI

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The term digital native was coined and
popularized by education consultant [Prensky]
in his 2001 article entitled Digital Natives,
Digital Immigrants, in which he relates the
contemporary decline in American education
to educators' failure to understand the needs
of modern students.

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13. What are you trying to say Jack? That’s Better
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The information contained in this document is confidential and may be privileged.
It is strictly prohibited to copy, distribute, forward, publish, disclose, communicate to a 3rd party, or
otherwise use the information in this document without the express permission of the author.
Client: N/D
Airline trainees: N/D
Training Date: 15th March
Number of trainees: 20
CrewFactors Grade: moderate/good
Training Objective;
assess and coach effective team communication skills.

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COMMUNICATION
LEADERSHIP
ADAPTABILITY
TEAMWORK
RESILIENCE
ADVOCACY
iPod touch and
CrewFactors PRO
app used to run
training sessions
CrewFactors PRO obtains a range
of behavioural data from speech
communication. This data
empowers instructors to deliver
advanced non-technical skills
insights and coaching
Lapel mic
recording speech
communication
CRM tasks from
CrewFactors
gamehub (offline
or online versions)

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TEAM Comms Balance Speak/Listen Overlap CrewFactors Grade
A1 0.45 52/48 39/61 21% moderate
B1 0.56 13/87 40/60 19% moderate/unsatis
C1 0.56 52/48 39/61 25% Good
D1 0.60 44/56 48/52 32% Good
E1 0.64 60/40 51/49 22% Good
F1 0.51 71/29 43/57 20% moderate/unsatis
G1 0.68 30/70 55/45 30% Good
H1 0.25 58/42 51/49 26% unsatisfactory
J1 0.31 57/43 53/47 26% unsatisfactory
K1 0.46 60/40 34/66 18% moderate/unsatis
Group Median
Score 0.52 Moderate/Good
Optimal 0.59 50/50 70/30 20% Good

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1. Be heard….speak up ….project your voice !
2. Use the language of a ‘team’ …. Us, We ….not I
3. Consider a plan/strategy at the outset….how to solve the
problem. e.g. DODAR (Diagnose, options, decide, action,
results….)
4. Ambiguity …get comfortable with the idea that you cannot
train for every scenario. Newsflash…. you may not know
everything. Learn to ask your team mate. You are in a team.
5. Be more direct ….know the difference between ‘social’ and
‘work’ communication style. There’s a difference. Its ok to be
focused, professional, show urgency.

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• 82% would recommend the training experience to a friend or
colleague
• 92% found the performance metrics helped them understand their
own non-technical skills.
• 100% would like to track their non-technical skills performance
during pilot training.
• 67% would use online multi-player serious games to practice their
non-technical skills.
• 90% learned about their personal communication style and where
they may need to improve.
• 100% agreed the training environment was engaging and enjoyable.
• Key skills used during task; #1 Communication, #2 Decision making,
#3 Teamwork, #4 Leadership.
• 92% are more aware of how to communicate effectively and work
in teams.

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Sales and partnering enquiries:
sales@crewfactors.com
Media enquiries:
marketing@crewfactors.com