Corpra Care is a medical debt collection agency that has been in business since 1990. They specialize in collecting debts for healthcare providers, including hospitals, physicians, clinics, and other medical organizations. Corpra Care prides itself on its experienced staff, low employee turnover, and an approach of "tenacity with tact." They have collected debts for over 200 healthcare providers totaling hundreds of millions of dollars in recoveries over their 20-year history.

1. Corpra Care, Inc.
Exclusive Medical Collectors since 1990
Serving the healthcare provider in revenue cycle
management since 1990
“Tenacity With Tact”

2. Collectors dedicated to the Medical
Provider
• No Retail
• No Commercial
• No Departments
• All Medical - All the time

3. Corpra Care is a calling agency
Effective follow-up using Mail, Dialer &
Collection / Billing Management Software with
the Applied Emphasis in Telephone Contact and
Verbal Talk Offs
Saturday and evening call / contact sessions
“Tenacity with Tact” is our company motto and
base philosophy that we apply to all aspects of
our business.
“Pro-active” rather than “re-active”.

4. Low Employment Turnover
Because of Corpra CareÊs non-aggressive and positive
reinforcement to it’s associates, we are fortunate to
experience low employment turn-over throughout our 20
year history.
What does that mean for you?
Reduced Complaints
Accustom to Provider’s Policies
Stabilized Month to Month Results
Personalized approach to your accounts.

5. Corpra Care is transparent
How we do our job should not be secretive nor a mystery.
Our efforts are always open for review.
We are pro-active and will keep you informed and updated of
any issues that might arise.
Provide feedback loops and “open line” communication.
Clarified work rules.
We welcome the provider’s input on how the work is
approached.
We are prepared to work your accounts your way.

6. Experience
• 20th year in operation
• Over 200 Providers Served
• Early-Out (with the emphasis in customer service)
• Self-pay (including pre-bad debt )
• Bad Debt (with or without credit bureau referral)
• Insurance Follow-up (Follow-up-re-filing & Appealing)
• Post Medicare Remittance (self pays and secondary)
• Payment Arrangement Management (extended payment
accounts)
• Financial Class Clean-ups
• Sensitive “Fishing” Projects

7. Logistics & Effort
Corpra Care is tenacious in the approach to the installation and working of
accounts referred:
– Upon receipt of accounts CCI installs work & within 24 hrs 1st letter is released.
– Collectors receive the work within 72 hrs of work installed for telephone contact.
– Accounts are generally worked for about 90-180 days before cancelled for final remedy,
unless otherwise specified by Provider.
Collectors work accounts in the following queue:
– New Business
– Broken Promises
– Insurance Pending
– Follow-up
– Active
– Night / Saturday (run separately on late nights & Saturdays).
– Collectors receive the “company” mix of accounts referred from all clients.
Corpra CareÊs efforts include:
– Software (Tiger CDS) ability “campaigning” by age, client, account status, last contact, last
payment.
– Dialer “Runs” by age, client, account status, last contact, last payment.
– Corpra Care employs small balance (<300.00) & PPA (partial payment arrangements) “live”
collectors to actively work small balance accounts.
Corpra Care takes a balance in full approach. However our healthcare collector
will accept and set PPA in a professional expeditious manor that will reflect
the desired image of the Medical Provider.

8. Corpra Care, Inc.
Exclusive Medical Collectors
“Plans its work and works it’s Plan”
The Following cell is an example on how we plan our
referred work
“A goal without a plan is just a wish”

9. Corpra Care, Inc. “Plan its work and works it’s plan”
Corpra Care, Inc.
Exclusive Medical Collectors December Goal: $ 26 Mail Days $ Per Day
Sun Mon Tue Wed Thu Fri Sat
1 2
Baylor All Collectors
Anesthesiology / Saturday / Night
Neurology queue
3 4 5 6 7 8 9
Late Night ADC M. Jacob ADC
All Collectors Citizens / North Bay GSMC Travis Surgery GSMC
Wadley / Brazosport River Oaks Baptist Beaumont Citizens
WNJ UT Orange
10 11 12 13 14 15 16
ADC
Citizens All Doctors Yoakum Sadler River Oaks All Collectors
WNJ WNJ ADC Small Balance Saturday / Night
17 18 19 20 21 22 23
ADC
WNJ Baptist Beaumont Wadley Leake Sadler
UT Orange & Yoakum UT River Oaks ADC
24 25 26 27 28 29 30
Merry Christmas!
Corpra Care closed in ADC PTP PTP PTP PTP Volunteer Day for
observance of check writers /
Christmas C L O S E O U T Immediate payers
31
Please Note: Late / Saturday do change in accordance to the following: Sporting Events
(Monday & Thursday Night Football / College Games / Playoffs / highly rated TV shows &
miniseries / Political Events

10. Our 20 year Business
• Hospitals (Profit, Non - Profit, Government, Church)
• Physicians (All specialties and Disciplines)
• Clinics ( multi – specialty / service)
• Surgery Centers
• MRI / Radiology
900
800
700
600
• Clinics / All Specialties 500
400
300
200
• EMS 100
0
Total EO BD
• DME
Placements in Dollars
9/05

11. Our Results
35 90
80
30
70
25
60
20 50
15 40
30
10
20
5
10
0 0
Bad Debt Early-Out Hospitals Clinics/MRI E/O Hosp BD Clinic Phys
Percent Recovery Dollar recovery in millions
Our proven success is derived from 20 years of actual dollar
and percent recoveries from the same entity:
Corpra Care, Inc.
Exclusive Medical Collectors since 1990
9/05

12. Ancillary Services
• Collection Seminars-Real life seminars done to
energize and to be part of training your staff. For your
ER, Registration, as well as back end collections.
Proven / Measurable results
• Pre- collect letter series

13. Client Sampling
• Good Shepherd Health System 412 Beds
• Renaissance Healthcare Systems
(3 Acute Care facilities)
• Matagorda Regional Medical Center
• The Sadler Clinic- 79 Physicians
• Anesthesia Associates of Longview
References will be furnished

14. Corpra Care is Experienced and Qualified.
Corpra Care is Progressive, and Agile.
Corpra Care is Judicious, Prudent, and Vigilant.
“Tenacity with Tact”