1. SINCE 2003
(502)543-4100
FAX: 877-200-4940
Professional Office Solutions,
TOLL FREE: 877-338-
8800
WWW.PROSOLUTIONS.INFO
SPECIAL POINTS
LLC. Newsletter
V O L U M E 4 , I S S U E 1 A U G U S T 2 0 1 1
OF INTEREST:
“We take the pain out of medical billing.”
•Three of our provid-
ers received their
stimulus money!
•New way to notify
POS of issues: Sup-
Importance of Electronic Prescriptions
port tickets!
We all know difficult to because Medicare
•Is EMR for you?
there is a push to spell, and drugs will withhold per-
have our offices may have similar centages from pay-
INSIDE THIS
paperless. One of names, resulting ments if physicians
ISSUE:
the ways the gov- in the pharmacy do not have 25
ernment is pushing accidently giving electronic pre-
Welcome New 2 a person the scriptions sent by
for medical of-
Customers! wrong medication. December 31, 2011.
fices to be paper-
Don’t Forget 2 less is through If you electroni- If you do not send
About our new the use of Elec- cally prescribe a the 25 prescrip-
Support Tickets! tronic Prescrip- medicine these tions by the dead-
tions. There are types of errors line, and do not
several ways other are greatly re- meet one of the ex-
Bullitt County 3
than simply saving duced. Further- emption policies,
Advanced Pain
paper that elec- more, by elec- Medicare will with-
Center
tronic prescrip- tronically pre- hold 1.5% of your
Providing Clinical 4 tions will benefit scribing these allowed Medicare
Summaries to you. It will help databases can charges in 2013 and
Your Patients to better prevent automatically do 2% of the allowed
several types of drug- drug and charges in 2014.
What Does EMR 5 errors. First, the drug-allergy
do for Me? electronic pre- checks for physi- If you would
scription saves cians, leading to like more informa-
Opportunities for 6 any human error of better patient tion on electronic
Our Clients care and health. prescriptions, the
messy handwriting
being misinter- requirements, or
Congratulations to 7
preted. It also It is impor- how to e-prescribe
Physicians Receiv-
saves on spelling tant that your in AMS please call
ing Stimulus
errors. Often office begins Tiffany or Brittany
Money
times prescrip- electronically Luster at (502)
Medicare as a 7 tions are very prescribing as 543-4100.
Secondary Payer soon as possible
PROFESSIONAL OFFICE SOLUTIONS, LLC.

2. PAGE 2
Welcome New Customers!
Did you know
that Professional Office Solutions would like to welcome two
Professional of our newest clients!
Office Solutions • Dr. Adam Hicks’ newly opened practice– University
currently has Podiatric Surgery and Limb Preservation
12 practices • Dr. Luke Kovatch’s newly opened practice– Kovatch
using our EMR! Foot & Ankle Specialists, PLLC
All of us here at Professional Office Solutions thank you
for the opportunity to work with you!
Don’t Forget about our new Support Tickets!
Don’t forget you can either Submit message please be as
about our new help a Ticket or View Entire detailed as you can as
desk! We know that Knowledge Base. If to what your problem
your offices need help you view our Knowl- is. For instance, if you
Three of those at all times of the day edge Base, we have are having an issue
practices have and we know that if addressed many of our with a scanner please
already you have a problem at frequently asked ques- do not only tell us what
received the 1st night, you may forget tions. If you Submit a type of problem you
to call us first thing in
Ticket, you will type in are having, but also
stimulus
the morning. This is your name and email include the type of
payment! why we have devel- address and give us a scanner you have, how
oped our online help description of your long the problem has
desk. problem. The ticket will been going on, and
If you go to our be reviewed as soon any other information
website as possible and you you can provide.
(www.prosolutions.info) will be contacted via Please contact our
and hit the Service Re- email or phone call tech department if you
quest tab, you will be when the issue has have any questions re-
sent to a screen where been fixed. In your garding the help desk.
PROFESSIONAL OFFICE SOLUTIONS, LLC.

3. VOLUME 4, ISSUE 1 PAGE 3
Bullitt County Advanced Pain
Bullitt County Advanced Pain Center was opened to help the
members of their community and surrounding areas have a
higher quality of life. We want to help people with both chronic
and acute pain conditions. Our procedures are very successful
in rehabilitating patients. We do not want anyone to give up
the hope of leading a normal life again. Our treatments can Professional Office
help them. We treat patients with the following conditions and
more: Solutions is updating
Neck Pain their website and
Back Pain
Herniated Disc and Leg or Arm pain literature. We would
Headaches appreciate customer
Failed Back Surgery Syndrome
testimonials to use. If
Degenerative Arthritis
Work Injuries you write a testimonial
Auto Injuries please e-mail it to
Our office is located in Shepherdsville, Kentucky. If you or one
of your patients would like to contact us please feel free to do Tiffany Luster at
so at (502) 543-9351. tiffanyl@prosolutions.info or
Brittany Luster at
brittanyl@prosolutions.info.
Watch for our next
newsletter. It will have
important information
on ICD-10.

4. PAGE 4
Providing Clinical Summaries to Your Patients
Doctors are working hard to reach each criterion to earn their stimulus
money for using Electronic Medial Records. One of the guidelines that have been
Send us an released in order to reach future stimulus money is a requirement that doctors pro-
vide at least fifty percent of patients with clinical summaries of their visit.
article about There are a few ways that offices can go about doing this. Of course, you
your practice could print the copy of the summary and mail this to the patient or hand it to them
before they leave your office. However, this could be very costly after paying for
today! We will paper, ink, and postage.
publish it in Another possibility is through e-mail. This eliminates all three: postage, ink, and
our newsletter stamps. After the note from the visit is completed, from the main screen of the pa-
tient’s chart, check mark the encounter note(s) that you wish to print. Be sure to
for free! Our setup your printer to “Print2PDF”. At the bottom left hand side of your screen select
wide range of the “Print” button. In the box that pops up select the template for printing encounter
notes. Then select “Send to Printer”. Save this to your folder in POS. If you save
clients may this document as the patient’s name it may be easier to locate. Next, login to your
need to refer a work e-mail account. Address the e-mail, attach the clinical summary, and write
your message. (If you would like to receive a prewritten message to include in these
patient to you! e-mails, please contact Tiffany at tiffanyl@prosolutions.info or 502-543-4100 and
she will send you a copy of one.) Send the e-mail. Again, be sure to go back to into
the patients chart under “Patient Measures” and mark the “Patient provided a clinical
summary for office visit” option and then “Update”.
There is still another option for how to send your clinical summaries. You
can provide these summaries through what is called a patient portal. With this por-
tal, you also have the options of creating your own customized registration forms,
and direct your patients to YOUR OWN website to register. The portal will have
many other added benefits for your office. You can find more information on this at
www.myehr.info. You could load the patient’s clinical summary into their account
on the portal. You provide the patient information to access their summary. As long
as the summary is imported into the portal, whether or not the patient goes to look at
the summary, this is included in your 50%. Again, be sure to go back to into the pa-
tients chart under “Patient Measures” and mark the “Patient provided a clinical sum-
Check out our mary for office visit” option and then “Update”.
newsletters on our No matter which option you use to send your patients the copy of their clini-
cal summary, make sure you do the following: after sending the summary, remem-
updated website:
ber to go back to the patient’s chart. At the bottom of the screen select the “Patient
www.prosolutions.info.
Measures” tab. Always remember to check mark “Patient provided a clinical sum-
mary for office visit” and select “Update”.
You can choose the best way for your office to send the summaries. How-
ever, remember, for you to meet the stimulus requirements you must send these
summaries for at least 50% of your patient visits. If you have any questions please
feel free to call Tiffany or Brittany at (502) 543-4100.
PROFESSIONAL OFFICE SOLUTIONS, LLC.

5. PAGE 5
What does EMR do for me?
Even with the government offering a large stimulus package to pro-
viders, many of physicians are still very hesitant about switching to elec-
tronic charting. When considering an EMR remember there are many
added benefits from it for you, the provider, and your practice.
While an EMR may be costly to implement in the beginning, It will
actually eliminate many other costs in your business. You will save
money in charting materials, paper, faxes, and ink costs for your print-
ers. According to Medical Practice Digest, “over the course of one year,
you can expect an estimated $5.00 per patient for supplies and an esti- Saving paper
mated $40 savings per month in chart maintenance.” This adds up! The costs and
getting more
paper savings can really add up when you think about the ability to im-
organized!
port lab results and no longer receiving paper refill request. By saving all There are so
of this paper we are becoming better stewards and being much more en- many
vironmentally friendly. benefits to
electronic
Another big benefit is that you no longer have to go searching for charting.
misplaced charts. Everything you need to know about a patient will always Call us to
be right there at your computer. This means less patients have to wait on find out
hold or in the waiting room while you franticly search for their charts. The more
less time patients spend waiting, the happier they will be, which means information
on EMR
they are more likely to continue to be a patient at your practice. today!
Although most practices will tell you that EMR does slow their prac-
tice down initially, most of those same practices will say that after a few
months of getting used to EMR it does help the practice. It saves time and
mistakes once the system is implemented and used regularly. The time to
implement an EMR is now. Medicare will begin withholds in 2015, so why
not take advantage of the stimulus money while it is being offered.
If you have any questions about either the stimulus program or Pro-
fessional Office Solutions’ EMR please contact Tiffany Luster at (502) 543-
4100.

6. PAGE 6
PROFESSIONAL OFFICE SOLUTIONS
VO L U M E 4 , I S S U E 1
OPPORTUNITIES FOR OUR CLIENTS...
Free Advertising for Your Office!
Out of ideas of how to advertise your practice? We all need new,
creative marketing tools to get our business name out there. For
each quarterly POS newsletter, we reserve two to three spaces for
articles from our clients. This is a great way to advertise your
office for free! Remember to get your article or ad in soon!
This is first come, first serve! The articles we receive first
are put in the newsletters first. We hold other articles for the
next newsletter. If you would like us to use an article about
your office please email Tiffany at tiffanyl@prosolutions.info or
Brittany at brittanyl@prosolutions.info.
Referral Commission
In todays ber and are happy check for $200. This
harsh economy there with our services we is our way for POS
are many people who would like for you to say thank you for
are in need of a to refer your asso- sharing your confi-
little extra cash! ciates to us. dence in our ser-
Did you know refer- When a physi- vices.
ring Professional cian refers a col- When you make a
Office Solutions to league and they sign referral please have
your colleagues a billing contract the physician or of-
could mean added with us we will give fice manager call
income or discounts your office a $500 Dan or Teresa Luster
to your practice? credit off your next at (877) 338-8800
Professional Office invoice. If you are and make sure they
Solutions would a staff member and give us your name so
like to thank you refer another physi- that we can thank
for referring your cian or practice to you for the refer-
colleagues to us. us and they sign a ral.
If you are a physi- billing contract we
cian or staff mem- will write you a Teresa Luster, CPC

7. PAGE 7
PROFESSIONAL OFFICE SOLUTIONS
VO L U M E 4 , I S S U E 1
“ W E TA K E T H E P A I N O U T O F M E D I C A L B I L L I N G . ”
CONGRATULATIONS to the THREE Physicians
Who Proved Meaningful Use of an EMR and
Received Stimulus Money!!!!!!!
Professional Office Solutions is proud to announce that three of their EMR customers
have received their first stimulus payments for showing meaningful use of an EMR
system. These offices were able to prove that they had met 15 core objectives and 5
menu set objectives set by the government for at least 90 days. These physicians
and their staff’s have put in a lot of hard work.
The physicians who received their stimulus money were two primary care offices and
one podiatry office. Professional Office Solutions also has four other offices who
have attested and are waiting to receive their payments. If your office is interested in
EMR, the rules, knowing more about the stimulus package, or how to begin imple-
mentation please feel free to call Tiffany or Brittany Luster at (502)543-4100.
Medicare as Secondary Payer
Beginning September 1, 2011, secondary Medicare claims will begin to be denied if
the reason code box is not filled in as to why Medicare is secondary. This extra step
is very easy, and by taking the time to complete the step, you are ensuring quicker
payment of the claim.
If you enter in Medicare as the secondary insurance in the insurance screen a small
box will open up that says Medicare Secondary Reason Code. It will have a yellow
question mark beside it. If you click on the question mark a list of options will come
up. The majority of the time the reason you will be selecting is #12. If you are un-
sure as to the reason, please put #12 in the box. If a person’s spouse is still working
and employed, you will also put #12 in this box. If you have any questions please feel
free to call.

8. Professional Office Solutions
5239 Cedar Grove Road #3
Shepherdsville, KY 40165
Professional Office Solutions
NEWS
INSIDE THIS ISSUE:
CONGRATULATIONS to the Physicians
Who Proved Meaningful Use of an EMR
and Received Stimulus Money!!!!!!
Also see: Don’t Forget About our
New Help Desk where
• Providing Clinical Summaries to Your Patients you can Submit Your
Own Support Ticket!
• What does EMR do for me?
• Medicare as a Secondary Payer