Responsibility serves as the foundation of Veritas’ activities: we manage Finnish pensions in a professional manner and invest pension funds profitably and securely.

1. Corporate responsibility
at Veritas
Goals 2021

2. Areas of corporate responsibility
At Veritas, responsibility is included in everything we do.
Customers and
beneficiaries
As part of the pension
system, we take
responsibility for our
customers and beneficiaries.
Responsible investment
We invest pension funds in a
profitable, secure and
responsible way.
Good governance
Our operations are guided by
our values and code of
conduct.
Responsible employer
We work hard to ensure that
every employee at Veritas
feels good at work.

3. Customers and beneficiaries
• As part of the pension system, we take
responsibility for our customers and
beneficiaries.
• We make sure that pensioners get their
pension at the right time and in the right
amount.
• We act responsibly in customer work. The
information we provide to our customers is
truthful and reliable.
• We promote well-being at work and help our
customers to manage risks associated with
the ability to work.
GOAL 1: We issue pension
decisions quickly and reliably.
Indicators:
• Handling time of applications in days
in comparison with the branch
• Percentage of decisions remaining
unchanged after appeal
GOAL 2: We invest in customer service
Indicator:
• Evaluation of customer service (NPS)
GOAL 3: We support our customers in
managing risks associated with the ability to work
Indicator:
• Customers’ evaluation of work ability trainings (NPS)

4. Responsible investment
• We bear our responsibility for pension assets and
sustainable funding of the pension system by ensuring
profit on the invested pension funds and our solvency. We
invest pension funds in a profitable, secure and responsible
way.
• In our investment operations, we extensively consider
responsibility factors, in other words, perspectives
associated with the environment (E), society and social
factors (S) as well as good governance (G). We believe
that responsibility will reduce risks and increase profits in
the long run.
• We comply with the principles of responsible investment
and ownership steering in our investment operations.
• Our long-term goal is to build an investment portfolio that is
in line with the Paris Climate Agreement.
• We aim at developing our portfolio towards carbon
neutrality already by the year 2035 within the limits of the
investment environment. For real properties, our aim is to
be carbon neutral by the start of the year 2030.
• We will report on climate risks in accordance with the
TCFD (Task Force on Climate-related Financial Disclosure)
reporting framework.
GOAL 4: We develop our
investment operations so
that they become
increasingly responsible
Indicator:
• PRI report scores
GOAL 5: We take action to
slow down climate change
Indicator:
• Carbon intensity of
investment portfolio

5. Good governance
• We act in an ethical and fair manner. We comply
with the regulations and our internal guidelines. Our
operations are guided by our values and code of
conduct.
• Every Veritas employee shall be familiar with the
regulations associated with their own work as well as
the company code of conduct.
• All information concerning our customers, partners
and beneficiaries is kept secure and confidential with
us.
• We require responsibility also from our partners.
• Within the principles of ownership steering, we
define ourselves as an owner and outline what we
expect from companies.
GOAL 6: Every Veritas
employee shall be familiar
with the regulations associated
with their own work
Indicator:
• Percentage of training courses
passed
GOAL 7: We develop reporting as
to how we implement responsibility
in our investment operations
Indicator:
• PRI report scores

6. Responsible employer
• We at Veritas think that the basic elements of a
responsible workplace are co-operation, renewal,
integrity, transparency as well as flexibility and fair
treatment. Every one of our employees does meaningful
work as a valuable part of the Finnish pension system.
• At Veritas, we can be boldly ourselves. Each one of us
has the opportunity to develop our capabilities and work
and, in addition to this, contribute to developing the
entire company. Every day, we work together to ensure
that each one of us feels good at work and that our work
culture develops further.
• Supervisors have a great impact on motivation and the
ability to work and, through these, on the well-being of
all Veritas employees also outside the workplace. We
do our best to support our supervisors and enable them
to concentrate on this important task. We train
supervisors regularly and measure their supervisory
work.
GOAL 8: We co-operate
and involve our employees
Indicators:
• Questions in employee surveys
on co-operation and involvement
GOAL 9: Everyone has the right to
good leadership
Indicators:
• Questions in employee surveys on
supervisory work

7. The UN Sustainable Development Goals
and action plan
We consider the UN Sustainable Development
Goals in our responsibility themes.
Of the UN Sustainable Development Goals, we
promote and emphasise in our operations
especially the following:
• good health and well-being (Goal 3)
• decent work and economic growth (Goal 8)
• sustainable cities and communities (Goal 11)
• climate action (Goal 13).