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COPA Workforce
12/14/2022
Jay Voigt
Principal Consultant
Human Capital Consulting
• 20 years BH experience
• Executive leader in healthcare
systems and services
• Clinical and admin balance
• Skilled at unifying
stakeholders, facilitating
organizational change, project
management and strategic
planning/execution
• 35 year BH leader
• Owned and operated SUD
organizations for 20 years
• Professor, trainer, presenter,
clinician and coach
• Skilled in business operations,
program development,
organizational training and
leader coaching
• Tenure professor at CSU
• Doctorate in workforce
development
• Researcher across country on
several federal studies
• Skilled teacher, researcher,
data analysis, author, industry
leader
Human Capital Consultants
Jay Voigt MBA, LPC, CAS Mike Grabill LPC, CAS Jon Elliott PhD
Human Capital Management
 Evaluate Employer people
processes
 Recommend an implement
workforce solutions
 Leader coaching & training
 HCM benchmarking
 Company benefit evaluation
 Workforce planning
COPA member survey results:
Hiring
qualified
candidates
Advancement
and salary
Clinicians
and peers
Employment Life Cycle
Attraction Recruitment Selection Onboarding Retention Development Separation
-Organizations need to manage each part of the employee journey.
-Measure it!
Your brand & reputation
Attraction
Best Practice
• Actively manage your digital profile
• Client and stakeholder perceptions
• Intentional communication practices
How to
Measure
• Brand Awareness
• # of customer reviews
• Outcomes/client satisfaction
Quality and quantity of candidate
Best Practice
• Equip and expect all stakeholders to recruit
• Solid job description
• Timely
How to Measure
• Volume/# candidates
• Source of recruits
• TTI/TTO/AR/TTS
Recruitment
Who & How you interview
Best Practice
• Screening/timely
• Behavioral interviewing
• Who and How
How to Measure
• Candidate surveys/hire surveys
• 90-day reviews
• Tenure
Selection
Offer to first 90 days
Best Practice
• Well defined process
• Begins at offer acceptance
• Personal/high touch
How to Measure
• 90 Day retention rates
• 90 Day employee survey
• Up or out (selection + onboarding)
Onboarding
AREA NAME SOC TITLE EMPLOYMENT
25TH %ILE
ANNUAL
MEDIAN*
ANNUAL
75TH %ILE
ANNUAL
90TH %ILE
ANNUAL
Region 3 Northwest
Colorado
Substance abuse, behavioral disorder, and mental
health counselors
260 $39,000 $48,690 $63,310 $80,540
Region 3 Northwest
Colorado
Social and human service assistants 130 $36,520 $38,710 $48,700 $59,280
Why employees stay
Best Practice
• Stay interviews
• Culture
• Leader coaching
How to Measure
• Turnover rates
• Promotions from within
• Reasons for leaving
Retention
Skills, knowledge and experience
Best Practice
• Pro development plan
• Training (external & paid)
• Performance review aligned with pro dev
How to Measure
• Self & Sup
• Binary
• Outcomes/client satisfaction
Development
How employees leave
Best Practice
• Standardized, defined and transparent process
• Universal severance/separation agreement
• Exit interviews
How to Measure
• Termination type & volume
• Volunteering
• Impact on operations
Separation
Summary
 Evaluate your employee lifecycle
 Collect and use data to monitor
 Invest in leaders-on down through organization
 HCM is bigger than HR
Questions
www.human-capitalllc.com
jay@human-capitalllc.com
720-587-7039

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copa 1214.pptx

  • 1. COPA Workforce 12/14/2022 Jay Voigt Principal Consultant Human Capital Consulting
  • 2. • 20 years BH experience • Executive leader in healthcare systems and services • Clinical and admin balance • Skilled at unifying stakeholders, facilitating organizational change, project management and strategic planning/execution • 35 year BH leader • Owned and operated SUD organizations for 20 years • Professor, trainer, presenter, clinician and coach • Skilled in business operations, program development, organizational training and leader coaching • Tenure professor at CSU • Doctorate in workforce development • Researcher across country on several federal studies • Skilled teacher, researcher, data analysis, author, industry leader Human Capital Consultants Jay Voigt MBA, LPC, CAS Mike Grabill LPC, CAS Jon Elliott PhD
  • 3. Human Capital Management  Evaluate Employer people processes  Recommend an implement workforce solutions  Leader coaching & training  HCM benchmarking  Company benefit evaluation  Workforce planning
  • 4. COPA member survey results: Hiring qualified candidates Advancement and salary Clinicians and peers
  • 5. Employment Life Cycle Attraction Recruitment Selection Onboarding Retention Development Separation -Organizations need to manage each part of the employee journey. -Measure it!
  • 6. Your brand & reputation Attraction Best Practice • Actively manage your digital profile • Client and stakeholder perceptions • Intentional communication practices How to Measure • Brand Awareness • # of customer reviews • Outcomes/client satisfaction
  • 7. Quality and quantity of candidate Best Practice • Equip and expect all stakeholders to recruit • Solid job description • Timely How to Measure • Volume/# candidates • Source of recruits • TTI/TTO/AR/TTS Recruitment
  • 8. Who & How you interview Best Practice • Screening/timely • Behavioral interviewing • Who and How How to Measure • Candidate surveys/hire surveys • 90-day reviews • Tenure Selection
  • 9. Offer to first 90 days Best Practice • Well defined process • Begins at offer acceptance • Personal/high touch How to Measure • 90 Day retention rates • 90 Day employee survey • Up or out (selection + onboarding) Onboarding AREA NAME SOC TITLE EMPLOYMENT 25TH %ILE ANNUAL MEDIAN* ANNUAL 75TH %ILE ANNUAL 90TH %ILE ANNUAL Region 3 Northwest Colorado Substance abuse, behavioral disorder, and mental health counselors 260 $39,000 $48,690 $63,310 $80,540 Region 3 Northwest Colorado Social and human service assistants 130 $36,520 $38,710 $48,700 $59,280
  • 10. Why employees stay Best Practice • Stay interviews • Culture • Leader coaching How to Measure • Turnover rates • Promotions from within • Reasons for leaving Retention
  • 11. Skills, knowledge and experience Best Practice • Pro development plan • Training (external & paid) • Performance review aligned with pro dev How to Measure • Self & Sup • Binary • Outcomes/client satisfaction Development
  • 12. How employees leave Best Practice • Standardized, defined and transparent process • Universal severance/separation agreement • Exit interviews How to Measure • Termination type & volume • Volunteering • Impact on operations Separation
  • 13. Summary  Evaluate your employee lifecycle  Collect and use data to monitor  Invest in leaders-on down through organization  HCM is bigger than HR

Editor's Notes

  1. cedar/Copa member Clinician-to sup- to administrator- Help organizations build workforce Often non profit, rearly have business backgrounds, not always exuiped to be successful
  2. HCM is business practices that integrate strategy with EBPS and employe experience Everything that goes into the employee life cycle we touch We address the process that go into attracting, growing and keeping talent HR operations to CEO coaching We believe change starts at the top also know its lonely leaders need support
  3. July Sidney sent out survey 6 responses Main themes- Put in chat what is still relevant today Workforce pipeline report- governor 2 jobs 1 employee Type in chat- main workforce concerns today? Senate B https://www.bls.gov/charts/employment-situation/civilian-labor-force-participation-rate.htm https://www.cpr.org/2022/09/15/colorado-job-openings-unemployed/ Colorado labor participation rate 69.5% vs 62% nationally CO unemployment rate- 3.3% vs.3.7% nationally ill 22-181 a
  4. Standard experience we all go through -by reflecting & evaluating our employee experience we can address key high impact area - Where are you strong and where do you need to grow?
  5. Attract employees as well as clients Perceptions- client center branding Intentional interna and external communication reflects successes and mission
  6. Graph on right benchmark for small business form the SHRM - Helpful to develop strategy knowing how other orgs find caniates Your employees are your number 1 referral source Board referrals Referral bonus program JD process makes you clear internally on job develop alignment Inviting, accurate Time to Interview, offer, start, acceptance rate
  7. 80% of employee turnover is due to bad hiring decision –HBR -Hire for cultural fit Efficient, using BI questions, Therapist not as good as we think we are about hiring. BI- tell me about a time when…… more acute picture of skills Who is involved and what will they do- Decision making authority
  8. Effective onboarding- 82%higher retention at 1 year Weekly calls with sup Send a welcome card $60k counselor, vacancy cost, separation, training, filling
  9. Stay interviews periodic structed discion with manger-start stop finish Culture – pulse surveys -2021 Workinsitute retention report -drivers of turnover, -percent of consideration when driving to leave a job -website has article on SUD counselor turnover Organizational Factors associated with Addiction Counselor Turnover Ambiguous Mission Poor Compensation Poor Quality of clinical supervision Access to training/development Autonomy/control over work Lack of organizational transparency Perception of leadership effectiveness Lack of promotional opportunities Retention Employee satisfaction Career Growth Compensation Work/life balance Mission Integrity
  10. Mentorship programs bout 70% of Fortune 500 companies have one Improve Workplace Culture With A Strong Mentoring Program- forbes Training intention and tied to pro dev plan Measure – Binary- completed training or did not complete training Organizational Factors associated with Addiction Counselor Turnover Ambiguous Mission Poor Compensation Poor Quality of clinical supervision Access to training/development Autonomy/control over work Lack of organizational transparency Perception of leadership effectiveness Lack of promotional opportunities Retetntion Employee satisfaction Career Growth Compensation Work/life balance Mission Integrity -
  11. SHRM Better workplaces on a budget report came out today Leatrn a lot form how things run when a person is out. Stadr process takes emotioj out of it,