Nicole Cooper is a business analyst and contracts coordinator who has experience with analytical research, performance management, client liaison, and contract negotiations. She has qualifications in anatomy and physiology. Her professional experience includes supporting various health organizations in areas like presenting workshops, conducting surveys, analyzing clinic performance, developing communications and strategic plans, and supporting innovation programs. Currently, she coordinates referrals from Gibraltar Health Authority to the UK, which involves activities like validating patient information, managing queries, undertaking research, and analyzing outcomes.

1. Nicole Cooper
Curriculum Vitae
Lichfield Business Village, The Friary, Lichfield , Staffordshire WS13 6QG
www.in-formsolutions.com T: +44 (0)1543 560 280 info@in-formsolutions.com
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Personal Profile Qualifications & Contact Points
Key Experience
UK Passport & Driving License Holder
Analytical research
Performance Management
Contract Negotiations
Client Liaison
Qualifications & Professional Bodies
NVQ Level 2 and 3 Anatomy & Physiology
Location: West Midlands.
Mobile: +44 (0)7809336288
Email: Nicole.cooper@in-formsolutions.com
Professional Profile
Nicole is our Business Analyst and Contracts Co-Ordinator and co-ordinates our commissioning role for
Gibraltar Health Authority for referrals to the UK. Nicole is an enthusiastic and highly motivated Consultant
who is highly analytical and is continually looking at ways to improve performance, outcomes and
expenditure. Nicole also supports our contracts team with contract negotiations, performance management
of contracts and trends and supports individual patient queries. Additionally, Nicole works on other
assignments by analysing data outcomes and undertaking detailed research.
Career Summary and Assignments Undertaken
Jersey HSSD
Supported the team, obtaining, collating, analysing and summarising the finance and activity reports
in Jersey.
Helped undertake the report writing process.
South Norfolk CCG
Helped to present a workshop on Governance and Leadership.
Set up a poll to engage the audience with real time results.
Vale of York CCG
Supported the Non Executive Director Service Review by conducting a survey of 40 CCG’s in the

2. Nicole Cooper
Curriculum Vitae
Lichfield Business Village, The Friary, Lichfield , Staffordshire WS13 6QG
www.in-formsolutions.com T: +44 (0)1543 560 280 info@in-formsolutions.com
P a g e | 2
UK by constructing and developing a questionnaire and analysing the results. This was supported
by undertaking a telephone survey – 2015.
NHS St Helens CCG (Merseyside)
Supported the evaluation of Community Clinics in dermatology, ENT, gynaecology and triage.
Produced detailed analysis of the clinics’ performance in several areas and discussed how they
best move forward to improve.
Health Service Executive (HSE) – Individual Health Identifier (IHI) – Dublin (Republic of Ireland)
Supported with the development and completion of a communications plan.
St Mary’s Centre – Dublin (Republic of Ireland)
Built a detailed data depositary of Ireland’s population for use in the St Mary’s review-2015.
Undertook full research with the economic position of both Ireland and specifically Dublin.
Health Service Executive (HSE) – Primary Care Reimbursement Service (PCRS) – Dublin (Republic
of Ireland)
Supported the build of a three year Strategic Plan- 2015.
Cardiff & Vale University Health Board (Wales)
Supported the development of an Integrated Medium Term Plan for 2015.
Heart of England Foundation NHS Trust – Birmingham
Helped develop the Innovation and Cost Improvement Plan for 2014.
Supported the organisation and hosting of 2014 ‘Lets Innovate” road shows held throughout the
Trust.
Supported The Good Hope Hospital fund raising programme.
Gibraltar Health Authority (GHA)- Gibraltar
Supporting with the finance and commissioning arrangements for specialist tertiary referrals to the
UK.
Liaised with the Gibraltar Health Authority to ensure smooth communication with UK based Trusts.
Preparation and producing monthly management reports to Gibraltar Health Authority.
Co-ordinate and validate patient information and activity and costs for all UK activity from Gibraltar.
Co-ordinate and managing individual patient queries
Undertaking detailed research with treatment pathways

3. Nicole Cooper
Curriculum Vitae
Lichfield Business Village, The Friary, Lichfield , Staffordshire WS13 6QG
www.in-formsolutions.com T: +44 (0)1543 560 280 info@in-formsolutions.com
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Analysing and reporting client outcomes for providers.