The (current) wikipedia definition for digital transformation is: “changes associated with the application of digital technology in all aspects of human society.” That definition perfectly describes the unification of the NC.Gov’s 12 different agencies as part of the Digital Commons project. Some might mistakenly refer to this project as a website redesign, but a redesign typically focuses on only one brand and one website.
What Atlantic BT’s team faced with the NC.Gov project was a landscape of multiple brands, multiple websites, and the views of multiple stakeholders for each agency. The NC.Gov website had become such a maze that the public was opting out of using any of its online resources at all. The state of North Carolina understood it needed a unified approach from perspectives of branding, governance, content, and navigation. They also needed help to determine the best platform to accommodate their multiple site administrators and contributors.
This kind of Digital Transformation goes beyond a new website design. It goes to the heart of the connection between people and technology. It’s the story of a state government following its mandate to serve the needs of every citizen, non-profit, and business in North Carolina.
Most organizations have service agreements. NC.gov has a mandate: to serve every citizen, non-profit and business in the State of North Carolina. NC.gov was struggling to meet these demands. While all the information one might need was available somewhere within NC.gov's network of agency websites, finding it was challenging. NC.gov broblem was a crisis of usability. As a result, many visitors were frustrated and opted to call agency offices directly, which resulted in slower response times and even more frustration. NC.gov was also on the search for an internal transformation within the state that may change how agencies work together, and how they think about their content and the services they provide to the public. NC.gov needed a transformation. A transformation in design, user experience and technology infrastructure that would better serve its audience.
Public Transformation Network - Local Government & Social Care Digital | Ceci...Anna Fenston
Presentation on 'Public Transformation Network - Local Government & Social Care Digital' by Cecil Sinclair, Local Government Association from the Local Digital Futures - Working as One: Platforms & Sharing event held on 4 March 2016 in London.
The UK Government Digital Service is the department that looks after GOV.UK, the UK government website. It's a single website that is home to over 300 government departments and agencies. This talk gives some examples of how the GDS Design Principles help our colleagues to create better public services, and how they help us to create better guidance for them too.
GDS and Government as a Platform | Felicity Singleton | March 2016Anna Fenston
Presentation on GDS and government as a platform by Felicity Singleton, Head of Policy and Departmental Engagement
Government Digital Service, from the Local Digital Futures - Working as One: Platforms & Sharing event held on 4 March 2016 in London.
IBM BC2016 - Försäkringskassan - Digitalisering för kundenIBM Sverige
Oftast används digitaliseringen för att genomföra interna rationaliseringar men egentligen handlar det om att underlätta vardagen för kunden.
Talare: Stefan Olowsson, Försäkringskassan
Presenterades på IBM BusinessConnect den 4 oktober 2016 på Stockholm Waterfront.
Most organizations have service agreements. NC.gov has a mandate: to serve every citizen, non-profit and business in the State of North Carolina. NC.gov was struggling to meet these demands. While all the information one might need was available somewhere within NC.gov's network of agency websites, finding it was challenging. NC.gov broblem was a crisis of usability. As a result, many visitors were frustrated and opted to call agency offices directly, which resulted in slower response times and even more frustration. NC.gov was also on the search for an internal transformation within the state that may change how agencies work together, and how they think about their content and the services they provide to the public. NC.gov needed a transformation. A transformation in design, user experience and technology infrastructure that would better serve its audience.
Public Transformation Network - Local Government & Social Care Digital | Ceci...Anna Fenston
Presentation on 'Public Transformation Network - Local Government & Social Care Digital' by Cecil Sinclair, Local Government Association from the Local Digital Futures - Working as One: Platforms & Sharing event held on 4 March 2016 in London.
The UK Government Digital Service is the department that looks after GOV.UK, the UK government website. It's a single website that is home to over 300 government departments and agencies. This talk gives some examples of how the GDS Design Principles help our colleagues to create better public services, and how they help us to create better guidance for them too.
GDS and Government as a Platform | Felicity Singleton | March 2016Anna Fenston
Presentation on GDS and government as a platform by Felicity Singleton, Head of Policy and Departmental Engagement
Government Digital Service, from the Local Digital Futures - Working as One: Platforms & Sharing event held on 4 March 2016 in London.
IBM BC2016 - Försäkringskassan - Digitalisering för kundenIBM Sverige
Oftast används digitaliseringen för att genomföra interna rationaliseringar men egentligen handlar det om att underlätta vardagen för kunden.
Talare: Stefan Olowsson, Försäkringskassan
Presenterades på IBM BusinessConnect den 4 oktober 2016 på Stockholm Waterfront.
Leveraging interactive and rich media assets for global reach can present a variety of strategic and technical challenges for localization managers. From a messaging standpoint, rich media assets for global campaigns must communicate core messages while satisfying local communication expectations. From a technical standpoint, creating multiple-language versions of assets can be a cumbersome, time-consuming, and an expensive undertaking.
In this webinar presentation, Viewstream CEO John Assalian offers expert tips and best practices to approaching the localization of videos, screencasts, and interactive presentations, from front-facing messaging and communication to the back-end programming and metrics. Learn expert approaches to initial creation of localized assets that help expedite the localization process. Get an inside look into leveraging tools such as Wordpress, XML and Flash for fast iteration of localized content, giving you the flexibility you need to rapidly iterate across languages.
Using real-world examples from Viewstream’s portfolio, you will have a chance to see these techniques in action. John will also be available to answer any questions you may have about your asset localization processes.
Case Study - Building a Website for Vocational Training and EducationKentico Software
Marty Abrahams, Tech Lead at Banjo Advertising, presented a great case study at Kentico Roadshow in Sydney and explained how the Banjo team used Kentico Cloud to build a brochure website for the government client VET, Vocational Training and Education.
Find more on https://kenticocloud.com/blog/building-website-for-vocational-training-education
This presentation will provide a brief overview of Web accessibility issues and its importance to high-ed websites. Then we'll look at methods, tools and resources for creating and testing accessible Web content. Finally, we'll explore some specific techniques that can be applied to Cascade designs to improve site accessibility.
Why Entity Search Can Be Your Competitive Advantage in 2021Milestone Inc
In this webinar Bill Hunt, Global Strategy Consultant for Black Azimuth Consulting and our Founder and President, Benu Aggarwal, and our VP of Marketing, Erik Newton, discussed how entity-led growth offers immense opportunity to brands to build robust presence along with establishing the right criteria to measure success. The discussion covered how entity search, schema gaps, and query intent give marketers direction to create robust content, the right site architecture, and the right entities for any domain. It included the in-depth explanation of a 5-step process to help you improve share of visibility, leads, and to connect the dots between entity search.
Why Entity-Led Growth Can Be Your Competitive Advantage in 2021Milestone Inc
In this webinar Bill Hunt, Global Strategy Consultant for Back Azimuth Consulting and our Founder and President, Benu Aggarwal, and our VP of Marketing, Erik Newton, discussed how entity-led growth offers immense opportunity to brands to build robust presence along with establishing the right criteria to measure success. The discussion covered how entity search, schema gaps, and query intent give marketers direction to create robust content, the right site architecture, and the right entities for any domain. It included the in-depth explanation of a 5-step process to help you improve share of visibility, leads, and to connect the dots between entity search
Modernize Your Content Publishing Process with Smart ContentGavin Drake
For decades technical writers and technical publishers have reaped the benefits of XML to lower the cost and effort associated with creating, managing and reusing content across multiple output formats. Now, with the introduction of Smart Content, business users and subject matter experts can easily adopt XML in order to keep up with consumer demand for high-value communication.
Expanding Your Online Community with Web AccessibilityTechSoup
Donating, volunteering, and being involved in your community is for everyone ... including those with disabilities.
Inaccessible websites keep 15 percent of the population from finding you and your work online. That's millions of potential patrons, volunteers, ambassadors, and even future donors who might not be able to use your website due to small but significant errors.
In this presentation, Knowbility's Jessica Looney and Jillian Fortin will cover
- What accessibility is and why it should be a priority for nonprofits
- The business case for accessibility
- How to get buy-in from stakeholders of your organization
- A few quick website techniques to make your site more accessible today
Marketing Without Barriers: Considering Digital Accessibility for Customers a...Whole Brain Group, LLC
There are 57 million Americans living with a disability, and many of these people need to use assistive technology to interact with websites and digital marketing materials. If your website and marketing materials aren't created properly, they won't be compatible with these devices, and you could be unintentionally excluding customers who would otherwise like to buy from you. You can also be at risk for legal liability if you're in an industry that is subject to accessibility compliance regulations.
This talk illustrates why businesses and marketers should be thinking about accessibility when they develop marketing plans and launch digital campaigns.
eb development has come a long way since its inception, transforming from simple static pages to dynamic and interactive experiences. The evolution of web development can be traced back to the early days of the internet when websites consisted primarily of static HTML pages.
During the early 1990s, the World Wide Web Consortium (W3C) introduced new technologies and standards that revolutionized web development. The introduction of CSS (Cascading Style Sheets) allowed developers to separate the presentation and layout of web pages from the underlying HTML structure, providing more control over the visual appearance.
As the demand for more dynamic websites grew, scripting languages like JavaScript emerged, enabling developers to add interactivity and enhance user experience. This shift marked the beginning of client-side scripting, where scripts executed on the user's browser, empowering developers to create dynamic content and handle user interactions.
The early 2000s witnessed the rise of server-side scripting languages like PHP, ASP, and JavaServer Pages (JSP). These languages allowed developers to generate web pages dynamically on the server, enabling greater customization and data processing. Content Management Systems (CMS) also gained popularity during this time, simplifying website creation and management for non-technical users.
The advent of Web 2.0 in the mid-2000s brought about a new wave of interactive and collaborative web applications. Web developers began utilizing technologies such as AJAX (Asynchronous JavaScript and XML) to create seamless and responsive user experiences. This allowed for dynamic content updates without requiring full page reloads, resulting in more fluid and engaging interactions.
With the proliferation of mobile devices, responsive web design emerged as a critical aspect of web development. Developers started designing and building websites that could adapt to various screen sizes and resolutions, ensuring a consistent experience across desktop and mobile devices.In recent years, the rise of modern front-end frameworks and libraries, such as React, Angular, and Vue.js, has significantly impacted web development. These frameworks provide developers with powerful tools and abstractions to build complex user interfaces and manage state efficiently. Single-Page Applications (SPAs) have become more prevalent, offering seamless navigation and a desktop-like experience within the web browser. For more information https://wonderwebdevelopment.com/what-we-offer/web-development/
Leveraging interactive and rich media assets for global reach can present a variety of strategic and technical challenges for localization managers. From a messaging standpoint, rich media assets for global campaigns must communicate core messages while satisfying local communication expectations. From a technical standpoint, creating multiple-language versions of assets can be a cumbersome, time-consuming, and an expensive undertaking.
In this webinar presentation, Viewstream CEO John Assalian offers expert tips and best practices to approaching the localization of videos, screencasts, and interactive presentations, from front-facing messaging and communication to the back-end programming and metrics. Learn expert approaches to initial creation of localized assets that help expedite the localization process. Get an inside look into leveraging tools such as Wordpress, XML and Flash for fast iteration of localized content, giving you the flexibility you need to rapidly iterate across languages.
Using real-world examples from Viewstream’s portfolio, you will have a chance to see these techniques in action. John will also be available to answer any questions you may have about your asset localization processes.
Case Study - Building a Website for Vocational Training and EducationKentico Software
Marty Abrahams, Tech Lead at Banjo Advertising, presented a great case study at Kentico Roadshow in Sydney and explained how the Banjo team used Kentico Cloud to build a brochure website for the government client VET, Vocational Training and Education.
Find more on https://kenticocloud.com/blog/building-website-for-vocational-training-education
This presentation will provide a brief overview of Web accessibility issues and its importance to high-ed websites. Then we'll look at methods, tools and resources for creating and testing accessible Web content. Finally, we'll explore some specific techniques that can be applied to Cascade designs to improve site accessibility.
Why Entity Search Can Be Your Competitive Advantage in 2021Milestone Inc
In this webinar Bill Hunt, Global Strategy Consultant for Black Azimuth Consulting and our Founder and President, Benu Aggarwal, and our VP of Marketing, Erik Newton, discussed how entity-led growth offers immense opportunity to brands to build robust presence along with establishing the right criteria to measure success. The discussion covered how entity search, schema gaps, and query intent give marketers direction to create robust content, the right site architecture, and the right entities for any domain. It included the in-depth explanation of a 5-step process to help you improve share of visibility, leads, and to connect the dots between entity search.
Why Entity-Led Growth Can Be Your Competitive Advantage in 2021Milestone Inc
In this webinar Bill Hunt, Global Strategy Consultant for Back Azimuth Consulting and our Founder and President, Benu Aggarwal, and our VP of Marketing, Erik Newton, discussed how entity-led growth offers immense opportunity to brands to build robust presence along with establishing the right criteria to measure success. The discussion covered how entity search, schema gaps, and query intent give marketers direction to create robust content, the right site architecture, and the right entities for any domain. It included the in-depth explanation of a 5-step process to help you improve share of visibility, leads, and to connect the dots between entity search
Modernize Your Content Publishing Process with Smart ContentGavin Drake
For decades technical writers and technical publishers have reaped the benefits of XML to lower the cost and effort associated with creating, managing and reusing content across multiple output formats. Now, with the introduction of Smart Content, business users and subject matter experts can easily adopt XML in order to keep up with consumer demand for high-value communication.
Expanding Your Online Community with Web AccessibilityTechSoup
Donating, volunteering, and being involved in your community is for everyone ... including those with disabilities.
Inaccessible websites keep 15 percent of the population from finding you and your work online. That's millions of potential patrons, volunteers, ambassadors, and even future donors who might not be able to use your website due to small but significant errors.
In this presentation, Knowbility's Jessica Looney and Jillian Fortin will cover
- What accessibility is and why it should be a priority for nonprofits
- The business case for accessibility
- How to get buy-in from stakeholders of your organization
- A few quick website techniques to make your site more accessible today
Marketing Without Barriers: Considering Digital Accessibility for Customers a...Whole Brain Group, LLC
There are 57 million Americans living with a disability, and many of these people need to use assistive technology to interact with websites and digital marketing materials. If your website and marketing materials aren't created properly, they won't be compatible with these devices, and you could be unintentionally excluding customers who would otherwise like to buy from you. You can also be at risk for legal liability if you're in an industry that is subject to accessibility compliance regulations.
This talk illustrates why businesses and marketers should be thinking about accessibility when they develop marketing plans and launch digital campaigns.
eb development has come a long way since its inception, transforming from simple static pages to dynamic and interactive experiences. The evolution of web development can be traced back to the early days of the internet when websites consisted primarily of static HTML pages.
During the early 1990s, the World Wide Web Consortium (W3C) introduced new technologies and standards that revolutionized web development. The introduction of CSS (Cascading Style Sheets) allowed developers to separate the presentation and layout of web pages from the underlying HTML structure, providing more control over the visual appearance.
As the demand for more dynamic websites grew, scripting languages like JavaScript emerged, enabling developers to add interactivity and enhance user experience. This shift marked the beginning of client-side scripting, where scripts executed on the user's browser, empowering developers to create dynamic content and handle user interactions.
The early 2000s witnessed the rise of server-side scripting languages like PHP, ASP, and JavaServer Pages (JSP). These languages allowed developers to generate web pages dynamically on the server, enabling greater customization and data processing. Content Management Systems (CMS) also gained popularity during this time, simplifying website creation and management for non-technical users.
The advent of Web 2.0 in the mid-2000s brought about a new wave of interactive and collaborative web applications. Web developers began utilizing technologies such as AJAX (Asynchronous JavaScript and XML) to create seamless and responsive user experiences. This allowed for dynamic content updates without requiring full page reloads, resulting in more fluid and engaging interactions.
With the proliferation of mobile devices, responsive web design emerged as a critical aspect of web development. Developers started designing and building websites that could adapt to various screen sizes and resolutions, ensuring a consistent experience across desktop and mobile devices.In recent years, the rise of modern front-end frameworks and libraries, such as React, Angular, and Vue.js, has significantly impacted web development. These frameworks provide developers with powerful tools and abstractions to build complex user interfaces and manage state efficiently. Single-Page Applications (SPAs) have become more prevalent, offering seamless navigation and a desktop-like experience within the web browser. For more information https://wonderwebdevelopment.com/what-we-offer/web-development/
Similar to ConvergeSE: State of the state - Digital transformation of NC State Government (20)
Dive into the innovative world of smart garages with our insightful presentation, "Exploring the Future of Smart Garages." This comprehensive guide covers the latest advancements in garage technology, including automated systems, smart security features, energy efficiency solutions, and seamless integration with smart home ecosystems. Learn how these technologies are transforming traditional garages into high-tech, efficient spaces that enhance convenience, safety, and sustainability.
Ideal for homeowners, tech enthusiasts, and industry professionals, this presentation provides valuable insights into the trends, benefits, and future developments in smart garage technology. Stay ahead of the curve with our expert analysis and practical tips on implementing smart garage solutions.
Expert Accessory Dwelling Unit (ADU) Drafting ServicesResDraft
Whether you’re looking to create a guest house, a rental unit, or a private retreat, our experienced team will design a space that complements your existing home and maximizes your investment. We provide personalized, comprehensive expert accessory dwelling unit (ADU)drafting solutions tailored to your needs, ensuring a seamless process from concept to completion.
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
Transforming Brand Perception and Boosting Profitabilityaaryangarg12
In today's digital era, the dynamics of brand perception, consumer behavior, and profitability have been profoundly reshaped by the synergy of branding, social media, and website design. This research paper investigates the transformative power of these elements in influencing how individuals perceive brands and products and how this transformation can be harnessed to drive sales and profitability for businesses.
Through an exploration of brand psychology and consumer behavior, this study sheds light on the intricate ways in which effective branding strategies, strategic social media engagement, and user-centric website design contribute to altering consumers' perceptions. We delve into the principles that underlie successful brand transformations, examining how visual identity, messaging, and storytelling can captivate and resonate with target audiences.
Methodologically, this research employs a comprehensive approach, combining qualitative and quantitative analyses. Real-world case studies illustrate the impact of branding, social media campaigns, and website redesigns on consumer perception, sales figures, and profitability. We assess the various metrics, including brand awareness, customer engagement, conversion rates, and revenue growth, to measure the effectiveness of these strategies.
The results underscore the pivotal role of cohesive branding, social media influence, and website usability in shaping positive brand perceptions, influencing consumer decisions, and ultimately bolstering sales and profitability. This paper provides actionable insights and strategic recommendations for businesses seeking to leverage branding, social media, and website design as potent tools to enhance their market position and financial success.
Hello everyone! I am thrilled to present my latest portfolio on LinkedIn, marking the culmination of my architectural journey thus far. Over the span of five years, I've been fortunate to acquire a wealth of knowledge under the guidance of esteemed professors and industry mentors. From rigorous academic pursuits to practical engagements, each experience has contributed to my growth and refinement as an architecture student. This portfolio not only showcases my projects but also underscores my attention to detail and to innovative architecture as a profession.
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
4. Agencies
• NC.GOV
• Department of Cultural Resources
• Department of Health & Human
Services
• Department of Environment & Natural
Resources
• Department of Public Safety
• Department of Administration
• Department of Revenue
• Department of Commerce
• Office of the Governor
• Office of Information Technology
Services
• Office of State Human Resources
• Office of State Budget &
Management
17. 10 tips
• Add alt text to images and add labels to forms.
• Use heading tags, table headings and lists.
• Provide sufficient contrast between text and
background colors.
• Make each page navigable by keyboard alone.
• Allow pausing of animations.
• Add skip to content links.
• Add a meaningful page title.
• Avoid 'click here' link text.
• Keep navigation consistent.
• Avoid pop-up windows.
Today I want to walk you through the story of NC.gov. <click> The office of Information technology services sought out the ability to work with Cabinet agencies to bring state government websites into the 21st century. I’ll provide you with a high level project overview, the problems that NC.gov faced and the methods and best practices that Atlantic BT brought to the table to create a digital transformation. The quest became known as the digital commons because we are working together to make each of the government sites highly informative, useful, and easy to use.
The Need:
What Atlantic BT’s team faced with the NC.Gov project was a landscape of multiple brands, multiple websites, and the views of multiple stakeholders for each agency. The NC.Gov website had become such a maze that the public was opting out of using any of its online resources at all. The state of North Carolina understood it needed a unified approach from perspectives of branding, governance, content, and navigation. They also needed help to determine the best platform to accommodate their multiple site administrators and contributors.
NC.gov Problem was a crisis of usability. As a result, many visitors were frustrated and opted to call agency offices directly, which resulted in slower response times and even more frustration.
NC.gov needed a transformation. A transformation in design, user experience and technology infrastructure that would better serve its audience.
NC.gov was also on the search for an internal transformation within the state that may change how agencies work together, and how they think about their content and the services they provide to the public.
This is the story of how Atlantic BT solved a tough digital problem to bring about North Carolina's Digital Transformation. We were asked to create a unified look and feel, that shows coordination across the state, will provide better customer service and predictable interface. Up-to-date, robust functionality, accessibility for all devices and for all audiences, and easy-to-maintain websites are also key to this project.
NC.gov compiled a workforce that consisted of two cross-agency workgroups: The Digital commons
Web content committee consists of web content managers and communication personnel from each of the 12 cabinet agencies who are ensuring the websites meet their agency’s needs and the needs of the citizens they serve.
The Digital commons technology committee consists of webmaster and developers who are helping with technical standards and deployment.
If you notice through the following examples, there was no consistency among any of the agency sites. A user would fall on one site and through a simple click transported to a new site. The experience was jolting and confusing.
Each site was build on a different platform, or created using static html. Some sites were using Dot Net Nuke, LifeRay, and most commonly, there was no CMS present at all. This meant there was no governance or compliancy across any of the agency sites. That each web master for an agency there was no workflow model in place. There was no control.
It’s not just the visual look and feel, but the language that is being used. As a citizen, if you are try to just contact the agency, or talk to someone it’s explained a variety different ways across each site. One of the problems Atlantic BT needed to solve was how to create a unified voice and language across each of the different sites.
There were several groups who were brought in to facilitate the digital transformation for NC.gov.
Atlantic BT has served as the bridge marrying all groups and forming a solid partnership. groups. NC’s new web presence represents an upgrade with all the making of a modern website. NC.gov is built on a multisite Drupal distribution and hosted in the cloud via OpenShift.
WCAG = Web content accessibility guidelines
There are roughly 9.9 million residents in NC. When we started to map out how to tackle this challenge, we had to keep these users in mind.
Web accessibility means that people with disabilities can use the Web. More specifically, Web accessibility means that people with disabilities can perceive, understand, navigate, and interact with the Web, and that they can contribute to the Web. Web accessibility also benefits others, including older people with changing abilities due to aging.
For Atlantic BT and the digital commons project, accessibility is considered in three parts. To comply with Web Content Accessibility Guidelines (WCAG 2.0), be Section 508 compliant, and to have content accessibility as well as color contrast requirements.
Understanding Section 508:
Under Section 508, agencies must give disabled employees and members of the public access to information that is comparable to access available to others
Understanding Conformance:
Conformance to a standard means that you meet or satisfy the 'requirements' of the standard. In Web Content Accessibility Guidelines (WCAG 2.0) the 'requirements' are the Success Criteria. To conform to WCAG 2.0, you need to satisfy the Success Criteria, that is, there is no content which violates the Success Criteria.
Understanding what NC.gov had to conform to:
As part of Digital Commons core mission any work produced had to conform with Level AA WCAG2.0 and Section 508. As much as it is practical we also needed to comply with WCAG20 Level AAA.
1. Conformance Level: One of the following levels of conformance is met in full.
Level A: For Level A conformance (the minimum level of conformance), the Web page satisfies all the Level A Success Criteria, or a conforming alternate version is provided.
Level AA: For Level AA conformance, the Web page satisfies all the Level A and Level AA Success Criteria, or a Level AA conforming alternate version is provided.
Level AAA: For Level AAA conformance, the Web page satisfies all the Level A, Level AA and Level AAA Success Criteria, or a Level AAA conforming alternate version is provided.
Note 2: It is not recommended that Level AAA conformance be required as a general policy for entire sites because it is not possible to satisfy all Level AAA Success Criteria for some content.
Once we understood what was needed for conformance, It was important for Atlantic BT to understand the 4 Principles of Accessibility. Guidelines and success criteria are organized around the following four principles, which lay the foundation necessary for anyone to access and use Web content.
Anyone who wants to use the Web must have content that is:
Perceivable: Information and user interface components must be presentable to users in ways they can perceive. This means that users must be able to perceive the information being presented (it can’t be invisible to all of their senses)
Operable: User interface components and navigation must be operable. This means that users must be able to operate the interface (the interface cannot require interaction that a user cannot perform)
Understandable: Information and the operation of user interface must be understandable. This means that users must be able to understand the information as well as the operation of the user interface (the content or operation cannot be beyond their understanding)
Robust: Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies. This means that users must be able to access the content as technologies advance (as technologies and user agents evolve, the content should remain accessible)
Contrast (Minimum): The visual presentation of text and images of text has a contrast ratio of at least 4.5:1, except for the following: (Level AA)
Large Text: Large-scale text and images of large-scale text have a contrast ratio of at least 3:1;
A contrast ratio of 3:1 is the minimum level recommended for standard text and vision. The 4.5:1 ratio is used in this provision to account for the loss in contrast that results from moderately low visual acuity, congenital or acquired color deficiencies, or the loss of contrast sensitivity that typically accompanies aging.
The contrast ratio of 4.5:1 was chosen for level AA because it compensated for the loss in contrast sensitivity usually experienced by users with vision loss equivalent to approximately 20/40 vision. (20/40 calculates to approximately 4.5:1.) 20/40 is commonly reported as typical visual acuity of elders at roughly age 80.
For Atlantic BT, we needed to create a defined process that would work across each agency. We understand the importance of planning and strategy. Because we were working with 12 different groups, each being taken through the same course of action, it was necessary for us to create a project process flow chart.
This documentation allowed each agency that we were working with visually see each step of our process. We could map team members, deliverables and dependencies to a visual timeline. When working with multiple agencies and outside vendors, it was imperative for each team member to understand exactly where in the process we were.
Our discovery phase is how we refine the global planning and design phases of a digital transformation.
Our BA, Software architects, user experience specialists, and marketing placed emphasis on discovering and documenting the following:
We work with state communications officials and technical personnel from state agencies to understand how content was created and what work processes looked like. Through leadership of information architecture workshops and user testing, we were able to design a website that was tailored exactly to the needs of the workforce as well as the end user.
Our first step in the discovery phase was to identify who the primary persona is that uses North Carolina’s websites. We conducted four separate persona workshops working with three different agencies in each workshop. We collected over 100 unique personas through the different workshops. From there, our team consolidated the finding to create seven global personas that encompassed all of North Carolina.
Personas are useful because they help us identify the wants and needs of the end user. We give them a name and reference back to each during the course of the project.
Once our personas have been defined, our team did a full technical audit across each of the agency sites. We validated the site structure based on content, page type, and functional component.
Sometimes the best approach is a low tech approach. We’re in a high tech business, but we’re doing this with people for people. This is a shot from one of our workshops.
Our approach is very interactive. We have key stakeholders out of their seats and putting post-it notes on the walls. We work with each individual to organize recommended components for the site.
We found consistent patterns throughout each of the sites. Our goal is to generate a global template that can be unified and used across each site. To do this, we had to document what page types would be utilized both now and in the future for each site.
Once we understand the patterns of the site, we needed to also determine the global template structure for each site. Because a unified look & feel was necessary, we needed to work with the NC.gov workgroups to prioritize content and structure of a page.
Our site architecture is developed around what are perceived end-user needs based on our persona development and research from analytics.
From there we created a clickable prototype that went through user testing to validate the page structure and design.
With our design we took a mobile first approach.
Using invision
As part of the design, we created a concept board.
We picked a font that was both mobile friendly and provided a lot of options for weight. The font we chose, Transport New, stood out because it easy to read. It was first designed for road signs in the UK.
We established a color pallet that mapped to web compliancy and contrast restraints
Carbon is a light-weight component model and services framework providing enterprise quality services. Carbon is built on the following principles:
Create a more flexible architecture via a decoupled, metadata-centric system
Reduce complexity by providing access to services as small replaceable components
Encourage the separation of concerns, resulting in code assets that are easier to maintain, adapt and reuse in a complex and dynamic operating environment
Improve quality with highly documented, fully tested code
From a development perspective, we tackled the digital commons project utilizing the Atomic Design Methodology. It is composed of five distinct stages working together to create deliberate interface design system.
Atoms: The smallest indivisible particle of matter. These are our inputs, buttons, labels, etc. and on their own are almost useless. For us, this is the branding piece. A brand defines all of the necessary inputs. Brand of our interfaces serve as the foundational building blocks that comprise all our user interfaces. This is where color palettes and font stacks live.
Molecules: A group of atoms. Joining our inputs, labels and button, we can build a molecule-form. For us, molecules are relatively simple groups of UI elements functioning together as a unit.
Organisms: These are relatively complex UI components composed of groups of molecules and possibly even atoms. An example of this component would be the menu and heading structure for each site.
Templates: Page-level objects that place components into a layout and articulate the design’s underlying content structure.
Pages: Specific instances of templates that replace placeholder content with real representative content.
We also created a digital style guide that has been published for all of the smaller agencies and departments within the state. At the end of the day we took 12 different cabinet agencies, all of their communication agencies and got them on to the same page.
This became our living document and an element we continuously update.
The style guide uses KSS, provides seamless workflow. It also operates as our communication tool, and is included with Carbon.
Digital style guide provides a seamless workflow for reach of the agencies.
It is a living document that has been updated through each iteration of design
Operates as a communication tool across each agency
- We achieved the goal of unified visual design
- The redesign of NC.gov was the benchmark for creating a new identity for branding.
We provided a combination of governance, training and tools.
The digital transformation of NC.gov is apparent with each design. At the end of this, North Carolina wants more than just 12 new websites with mobile optimization and a great look & Feel and revitalized content. They want to shift their overall culture around supporting and managing a digital experience to be more modern, collaborative and innovative. The process and the story we told with NC.gov supports that dream.