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Managing Your BCP with FrontLine Live
                         Product Overview
Risk Management 101
Today Business Risk Comes in Many Forms


    • Changing environment
      –    Increased global and regional interdependencies
      –    Supply chain disruption
      –    Expanding risk exposures

    • Greater impact of business disruption
      –    Greater financial implications of downtime
      –    Brand vulnerabilities
      –    Data integrity requirements

    • More complex regulations
      –    Changing industry and regulatory standards
      –    Geographic dispersal requirements
      –    Varying regulations per country


3
Most of US Population & Property Has Major CAT
Exposure




                                    Source: Insurance Information Institut
Probable Costs of Future U.S. Natural Disasters

                           $33.3 BILLION                                               $45 BILLION
             SEATTLE       7.5 EARTHQUAKE                                              CLASS 4 HURRICANE



$84.4 BILLION                                                               $52 BILLION
                                                                            CLASS 4 HURRICANE
8.2 EARTHQUAKE

                                                                                                           NEW YORK
 SAN                                                                                                 ASBURY PARK
 FRANCISCO

                                                                                                     HAMPTON
    LOS ANGELES
                                                     $69.7                  MEMPHIS
                                                     BILLION                                      $33.5 BILLION
                                                     8.6 EARTHQUAKE                               CLASS 5 HURRICANE

    $57.7 BILLION
    7.0 EARTHQUAKE
                                                                            $25.6 BILLION
                               HONOLULU              GALVESTON              CLASS 5 HURRICANE
                                                                                                  $53 BILLION
                                                                                                  CLASS 5 HURRICANE
                                                                               NEW
                                                        $42.5 BILLION          ORLEANS
                                                        CLASS 5 HURRICANE                          MIAMI
                                 $30 BILLION
                                 CLASS 4 HURRICANE



      Source: AIR Risk Engineering, ARPC Earthquake Engineering, University of Southern California
What are the factors that complicate preparing
for disruptions?
                                                                                                   Events
                                                                     Health pandemics


                                                        Weather                                    Vulnerabilities
                                            Terrorism
                                                                                 Globalization
                                                                                                 Increasing
                                                                    Outsourcing/ Off
                                 Geopolitical
                                                                    shoring
                                                                                                 Continuity
                    Technology -based                                                            Gap
                    Viruses, worms,                     Just in time/ thinning
  Risk              cyber-fraud                         inventories

                                           Increased reliance on                                 Traditional approach to BCRM
                                           IT and automation




                                                   Time
  “There cannot be a crisis next week. My schedule is already
  full”
  Henry Kissinger
Improved Speed-to-Recovery Can Reduce Revenue Loss

Revenue                                 Preparedness reduces the
          Event                         negative impact and speeds
                                        recovery

                                        With Preparedness
                                                   Time
                  Negative
                  Impact                Business Advantage


                                        Without Preparedness
                             Negative
                             Impact     Damage to financial
                                        results, reputation and
                                        key relationships


      Speed of recovery
               With Preparedness
               Without Preparedness
Are you Prepared to Respond?




What would be the impacts to your organization – people and
operations?
What is Business Continuity?

• Business Continuity is the enterprise-wide proactive
  BUSINESS process by which we manage the risks we
  operate within.
• It addresses all aspects of the business: People,
  Processes, Resources and Technology (PPRT)
• The goal is: preventing or mitigating the risks we can
  and preparing for recovery from those we cannot, or
  choose not to prevent.
• Preparation is the key: You fight like you train!
What does Business Continuity consists of?

• Chartering of BC activity
• Establishment of Cross-Functional Team(s)
• Inventory of People, Processes, Resources and Technology
  (PPRT)
• Risk/Threat Identification and Categorization
• Impact Analysis and Loss Estimation
• Prevention, Mitigation and Recovery Strategizing
• Gap Analysis and Resolution Planning
• Resolution Preparation, and Implementation
• Documenting, Communicating and Training
• Testing and Revision: Ad-nauseam
What is Disaster Recovery?

• Disaster Recovery is but one component of Business
  Continuity
• It consists of the response steps we take in the face of an
  impending disaster or in the aftermath of an actual disaster.
• It too addresses all aspects of the business: People, Processes,
  Resources and Technology (PPRT)
• The goal is: Preparing for recovery from those risks we cannot
  prevent or mitigate.
• Drilling is the key: You have to work your plan to know your
  plan works!
What does Disaster Recovery consists of?

• Development of a plan to appropriately address each
  category of Risk/Threat
• Including:
   –   Establishment of the Recovery Team(s)
   –   Development of Recovery Procedures
   –   Training of the Recovery Team(s)
   –   Change Management to keep plan current
• Provision of Necessary Resources
• Arrangement for alternate technology platform, and
  retrieval of backup data
Creating a resilient, high-performing business

Synchronizing the BCP and DR across the business and IT requires a continuous
 Integrated Process for Governance and Business Continuity Management
       Changing Market         Growing Impact of        Increasing Threats
       Demands                 Disruptions



                 Corporate Governance and Business Continuity


                     Performance    Resilience     Compliance



               IT Governance and Technology Recovery and Resumption




  13
Typical Business Challenges in BCP Management

•   Limited adoption and contribution by organization

•   Fail to incorporate internal and external risk

•   Unreliable / disconnected information

•   Limited collaboration between groups

•   Expensive implementation
Change the Game in BCP Management with
Continuity Logic FrontLine Live
        Breakdown physical
        boundaries between
          Business, IT, and
           Supply Chain



                      Simplify use



                              Increase visibility and
                               adoption across the
                                    enterprise
Gain a Holistic View of Your Program


                                   Fits Your Organization
                                   Flexible design and process
                                   automation with real-time
                                   organization insight



                                   Fits Your People
                                   Designed for Executives,
                                   Managers, and other BCP
                                   contributors
             FrontLine
                Live

                                   Fits Your Environment
                                   Built on Microsoft SharePoint.
                                   Fast to deploy, simple to
                                   customize, and easy to manage
FrontLine Live Platform: Fully Integrated

      DATA COLLECTION → ANALYSIS → REPORTING → MANAGEMENT



         Risks and Impacts Management     Program Management   Compliance Management




             Vendor Management          Document Management    Technology Management




            Employee Management               Reports            Incident Manager

FrontLine Live is the most integrated system in the market covering risk,
continuity, compliance, vendor, technology, information security, people, and
client management.
Easily Manage your Configuration Items

             Powerful configuration
             item search bar                                     What is a Configuration Item?
                                                                 A Configuration item or CI refers to the
                                                                 fundamental structural unit supported
                                                                 by Continuity Logic’s configuration
                                                                 management system. Examples of CIs
                                                                 include individual requirements
                                                                 documents, software, models, plans,
                                                                 and equipment. Continuity Logic’s
                                      Manage changes to a
                                                                 Configuration Management support
                                      configuration item:        oversee the life of the CIs and its
                                      new versions,
                                      replacements, etc.
                                                                 relationship to other CI’s and IT
                                                                 Services. The objective of CI’s is to
                                           Build powerful        understand how a IT Service is
                                           relationships         supported and aligned with business
                                           between
                                           configuration items   functions.


    FrontLine Live is the most integrated system in the market covering risk,

>   continuity, compliance, vendor, technology, information security, people, and
    client management.
Easily Integrate Technology Services
            Powerful IT Service
            search bar                                           What is an IT Service?
                                                                 An IT Service is a technology capability
                                                                 delivered to the business and its
                                                                 customers. An IT Service provides
                                    Manage changes to an IT      details about the important attributes
                                    Service: managed, retired,
                                    outsourced, etc.
                                                                 and relationships between the service
                                                                 and the underlying Configuration
                                                                 Items. In addition, a FrontLine Live IT
                                                                 Service connects technology to
                                         Build powerful
                                         relationships to
                                                                 business functions to build a
                                         identity all            relationship which is utilized for
                                         configuration items     Business Impact Analysis, plan
                                         supporting the IT
                                         Service                 development, and Incident
                                                                 Management. Examples of IT Services
                                                                 include corporate email, network
                                                                 services, etc.

    FrontLine Live is the most integrated system in the market covering risk,

>   continuity, compliance, vendor, technology, information security, people, and
    client management.
Align Risk and Business Impact
                       with the Business in Real-Time

                                                                          Customizable Risk
          Department
                                                                          Management

          Function
                         Risk Management
                         and Business
                         Impact forms
                         automatically
                         generate for each
                         function




    FrontLine Live integrates regulatory requirements with risk and impact analysis

>   without having to purchase additional software
Manage and Centralize Your Projects

         Centralize tasks,   Create templates
         activities          i.e. test schedule


                                             Manage multiple
                                             projects
                                                                Supports
                                                                milestones, gantt




    FrontLine Live is the most integrated system in the market covering risk,

>   continuity, compliance, vendor, technology, information security, people, and
    client management.
Supports Your Organization Structure


                            Flexible to setup by
                            location,              Additional Benefits
                            departments,
                            process, or supply     • Change management: Supports drag and
                            chain                     drop functionality to easily move
                                                      departments, and business functions
                        Supports unlimited
                        tiers                      • Link business functions across the
                                                      enterprise (i.e. the collections call center
                                                      in India reports to Finance in Chicago)
                             Use facilities,       • Identify where people work – track
                             business units,          remote users
                             processes, folders,
                             or create custom      • Simplifies end user navigation because
                             elements
                                                      they are using a structure they already
                                                      know and understand


    FrontLine Live is the most integrated system in the market covering risk,

>   continuity, compliance, vendor, technology, information security, people, and
    client management.
Manage Critical Employee Information

     Powerful employee                                                  Additional Benefits
     search bar
                                                                        • Import your employee information
                                                                           from available data sources
                                                                        • Employees can update their own
                                                                           information
                                                                        • HR can manage a Skills and
                                                                           Certifications database
                                                                        • HR receives email alerts when
                                                                           certifications are expiring
                                             Effectively support crisis •  Employee responsibilities can be
                                             and pandemic situations by
                         Customize contact   identifying employee          moved to another resource
                         information you     skill sets
                         want to track




    FrontLine Live is the most integrated system in the market covering risk,

>   continuity, compliance, vendor, technology, information security, people, and
    client management.
Incident Manager
                                                         Virtual incident
                                                         dashboard




Benefits
• Determine , Declare, Deploy and resolve events that threaten your organization



       FrontLine Live is the only solution that integrates incident management with

>      governance, risk, & compliance and continuity management, thus ensuring
       consistent communication across your company when a disruption occurs.
Available Online Help to Support Your Experience




    FrontLine Live is the most integrated system in the market covering risk,

>   continuity, compliance, vendor, technology, information security, people, and
    client management.
Powered By Continuity Logic

      Robust Workflow Tools – Designed for the business user


      Ease of use – Familiar and intuitive interface


      Powerful Capabilities – Consistent and comprehensive


      Point & Click Customization – Easily adapts to fit business


      Comprehensive Business Intelligence – Easy access reporting
Key Benefits of Continuity Logic FrontLine Live



     True 360°          Higher          Greater BCP        Improve
     Visibility       Productivity       Efficiency       Resiliency

 Improve             Spend less time   Shorten          Increase
  decision-making    managing          implementation   resiliency by
  with 360°          with better       and              optimizing BCP
  visibility into    collaboration     maintenance      resources and
  Continuity         and consistency   cycles via       processes via
  Program across     across the        workflows and    repeatable best
  the organization   organization      more accurate    practices
                                       data
Positioning Statement


  For business continuity managers that value productivity
  and empowerment and organizations that desire business
  agility, Continuity Logic’s FrontLine Live platform provides
     the best mix of relevant functionality, unparalleled
   platform flexibility with the broadest choices of access
                       and deployment.
Why Continuity Logic FrontLine Live

Continuity Logic FrontLine Live delivers:
• An unparalleled user experience for BCP contributors
• Choice of user access and delivery method
• Easy integration to legacy systems and data
• Consistent, workflow-driven BCP processes
• A full spectrum of business intelligence capabilities from
  basic queries to predictive analytics
• Cost effective
Continuity Logic Busines Continuity Presentation October 2011

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Continuity Logic Busines Continuity Presentation October 2011

  • 1. Managing Your BCP with FrontLine Live Product Overview
  • 3. Today Business Risk Comes in Many Forms • Changing environment – Increased global and regional interdependencies – Supply chain disruption – Expanding risk exposures • Greater impact of business disruption – Greater financial implications of downtime – Brand vulnerabilities – Data integrity requirements • More complex regulations – Changing industry and regulatory standards – Geographic dispersal requirements – Varying regulations per country 3
  • 4. Most of US Population & Property Has Major CAT Exposure Source: Insurance Information Institut
  • 5. Probable Costs of Future U.S. Natural Disasters $33.3 BILLION $45 BILLION SEATTLE 7.5 EARTHQUAKE CLASS 4 HURRICANE $84.4 BILLION $52 BILLION CLASS 4 HURRICANE 8.2 EARTHQUAKE NEW YORK SAN ASBURY PARK FRANCISCO HAMPTON LOS ANGELES $69.7 MEMPHIS BILLION $33.5 BILLION 8.6 EARTHQUAKE CLASS 5 HURRICANE $57.7 BILLION 7.0 EARTHQUAKE $25.6 BILLION HONOLULU GALVESTON CLASS 5 HURRICANE $53 BILLION CLASS 5 HURRICANE NEW $42.5 BILLION ORLEANS CLASS 5 HURRICANE MIAMI $30 BILLION CLASS 4 HURRICANE Source: AIR Risk Engineering, ARPC Earthquake Engineering, University of Southern California
  • 6. What are the factors that complicate preparing for disruptions? Events Health pandemics Weather Vulnerabilities Terrorism Globalization Increasing Outsourcing/ Off Geopolitical shoring Continuity Technology -based Gap Viruses, worms, Just in time/ thinning Risk cyber-fraud inventories Increased reliance on Traditional approach to BCRM IT and automation Time “There cannot be a crisis next week. My schedule is already full” Henry Kissinger
  • 7. Improved Speed-to-Recovery Can Reduce Revenue Loss Revenue Preparedness reduces the Event negative impact and speeds recovery With Preparedness Time Negative Impact Business Advantage Without Preparedness Negative Impact Damage to financial results, reputation and key relationships Speed of recovery With Preparedness Without Preparedness
  • 8. Are you Prepared to Respond? What would be the impacts to your organization – people and operations?
  • 9. What is Business Continuity? • Business Continuity is the enterprise-wide proactive BUSINESS process by which we manage the risks we operate within. • It addresses all aspects of the business: People, Processes, Resources and Technology (PPRT) • The goal is: preventing or mitigating the risks we can and preparing for recovery from those we cannot, or choose not to prevent. • Preparation is the key: You fight like you train!
  • 10. What does Business Continuity consists of? • Chartering of BC activity • Establishment of Cross-Functional Team(s) • Inventory of People, Processes, Resources and Technology (PPRT) • Risk/Threat Identification and Categorization • Impact Analysis and Loss Estimation • Prevention, Mitigation and Recovery Strategizing • Gap Analysis and Resolution Planning • Resolution Preparation, and Implementation • Documenting, Communicating and Training • Testing and Revision: Ad-nauseam
  • 11. What is Disaster Recovery? • Disaster Recovery is but one component of Business Continuity • It consists of the response steps we take in the face of an impending disaster or in the aftermath of an actual disaster. • It too addresses all aspects of the business: People, Processes, Resources and Technology (PPRT) • The goal is: Preparing for recovery from those risks we cannot prevent or mitigate. • Drilling is the key: You have to work your plan to know your plan works!
  • 12. What does Disaster Recovery consists of? • Development of a plan to appropriately address each category of Risk/Threat • Including: – Establishment of the Recovery Team(s) – Development of Recovery Procedures – Training of the Recovery Team(s) – Change Management to keep plan current • Provision of Necessary Resources • Arrangement for alternate technology platform, and retrieval of backup data
  • 13. Creating a resilient, high-performing business Synchronizing the BCP and DR across the business and IT requires a continuous Integrated Process for Governance and Business Continuity Management Changing Market Growing Impact of Increasing Threats Demands Disruptions Corporate Governance and Business Continuity Performance Resilience Compliance IT Governance and Technology Recovery and Resumption 13
  • 14. Typical Business Challenges in BCP Management • Limited adoption and contribution by organization • Fail to incorporate internal and external risk • Unreliable / disconnected information • Limited collaboration between groups • Expensive implementation
  • 15. Change the Game in BCP Management with Continuity Logic FrontLine Live Breakdown physical boundaries between Business, IT, and Supply Chain Simplify use Increase visibility and adoption across the enterprise
  • 16. Gain a Holistic View of Your Program Fits Your Organization Flexible design and process automation with real-time organization insight Fits Your People Designed for Executives, Managers, and other BCP contributors FrontLine Live Fits Your Environment Built on Microsoft SharePoint. Fast to deploy, simple to customize, and easy to manage
  • 17. FrontLine Live Platform: Fully Integrated DATA COLLECTION → ANALYSIS → REPORTING → MANAGEMENT Risks and Impacts Management Program Management Compliance Management Vendor Management Document Management Technology Management Employee Management Reports Incident Manager FrontLine Live is the most integrated system in the market covering risk, continuity, compliance, vendor, technology, information security, people, and client management.
  • 18. Easily Manage your Configuration Items Powerful configuration item search bar What is a Configuration Item? A Configuration item or CI refers to the fundamental structural unit supported by Continuity Logic’s configuration management system. Examples of CIs include individual requirements documents, software, models, plans, and equipment. Continuity Logic’s Manage changes to a Configuration Management support configuration item: oversee the life of the CIs and its new versions, replacements, etc. relationship to other CI’s and IT Services. The objective of CI’s is to Build powerful understand how a IT Service is relationships supported and aligned with business between configuration items functions. FrontLine Live is the most integrated system in the market covering risk, > continuity, compliance, vendor, technology, information security, people, and client management.
  • 19. Easily Integrate Technology Services Powerful IT Service search bar What is an IT Service? An IT Service is a technology capability delivered to the business and its customers. An IT Service provides Manage changes to an IT details about the important attributes Service: managed, retired, outsourced, etc. and relationships between the service and the underlying Configuration Items. In addition, a FrontLine Live IT Service connects technology to Build powerful relationships to business functions to build a identity all relationship which is utilized for configuration items Business Impact Analysis, plan supporting the IT Service development, and Incident Management. Examples of IT Services include corporate email, network services, etc. FrontLine Live is the most integrated system in the market covering risk, > continuity, compliance, vendor, technology, information security, people, and client management.
  • 20. Align Risk and Business Impact with the Business in Real-Time Customizable Risk Department Management Function Risk Management and Business Impact forms automatically generate for each function FrontLine Live integrates regulatory requirements with risk and impact analysis > without having to purchase additional software
  • 21. Manage and Centralize Your Projects Centralize tasks, Create templates activities i.e. test schedule Manage multiple projects Supports milestones, gantt FrontLine Live is the most integrated system in the market covering risk, > continuity, compliance, vendor, technology, information security, people, and client management.
  • 22. Supports Your Organization Structure Flexible to setup by location, Additional Benefits departments, process, or supply • Change management: Supports drag and chain drop functionality to easily move departments, and business functions Supports unlimited tiers • Link business functions across the enterprise (i.e. the collections call center in India reports to Finance in Chicago) Use facilities, • Identify where people work – track business units, remote users processes, folders, or create custom • Simplifies end user navigation because elements they are using a structure they already know and understand FrontLine Live is the most integrated system in the market covering risk, > continuity, compliance, vendor, technology, information security, people, and client management.
  • 23. Manage Critical Employee Information Powerful employee Additional Benefits search bar • Import your employee information from available data sources • Employees can update their own information • HR can manage a Skills and Certifications database • HR receives email alerts when certifications are expiring Effectively support crisis • Employee responsibilities can be and pandemic situations by Customize contact identifying employee moved to another resource information you skill sets want to track FrontLine Live is the most integrated system in the market covering risk, > continuity, compliance, vendor, technology, information security, people, and client management.
  • 24. Incident Manager Virtual incident dashboard Benefits • Determine , Declare, Deploy and resolve events that threaten your organization FrontLine Live is the only solution that integrates incident management with > governance, risk, & compliance and continuity management, thus ensuring consistent communication across your company when a disruption occurs.
  • 25. Available Online Help to Support Your Experience FrontLine Live is the most integrated system in the market covering risk, > continuity, compliance, vendor, technology, information security, people, and client management.
  • 26. Powered By Continuity Logic Robust Workflow Tools – Designed for the business user Ease of use – Familiar and intuitive interface Powerful Capabilities – Consistent and comprehensive Point & Click Customization – Easily adapts to fit business Comprehensive Business Intelligence – Easy access reporting
  • 27. Key Benefits of Continuity Logic FrontLine Live True 360° Higher Greater BCP Improve Visibility Productivity Efficiency Resiliency Improve Spend less time Shorten Increase decision-making managing implementation resiliency by with 360° with better and optimizing BCP visibility into collaboration maintenance resources and Continuity and consistency cycles via processes via Program across across the workflows and repeatable best the organization organization more accurate practices data
  • 28. Positioning Statement For business continuity managers that value productivity and empowerment and organizations that desire business agility, Continuity Logic’s FrontLine Live platform provides the best mix of relevant functionality, unparalleled platform flexibility with the broadest choices of access and deployment.
  • 29. Why Continuity Logic FrontLine Live Continuity Logic FrontLine Live delivers: • An unparalleled user experience for BCP contributors • Choice of user access and delivery method • Easy integration to legacy systems and data • Consistent, workflow-driven BCP processes • A full spectrum of business intelligence capabilities from basic queries to predictive analytics • Cost effective