YouSwoop is seeking a Consumer Relations Associate to assist with customer service and relations. The position involves training in all aspects of YouSwoop customer service including phone and email support. Duties include responding to emails on weekends and forwarding phone calls. The ideal candidate will have strong communication, problem-solving and customer service skills as well as attention to detail and ability to remain calm under pressure.

1. 640
N
LaSalle
Street
Suite
480
Chicago,
IL
60654
YouSwoop's
explosive
growth
as
a
premier
daily
deal
site
has
been
well
chronicled
by
top
local
and
regional
media
outlets,
tweeted
by
thousands
of
fans,
and
has
got
bloggers
talking
(at
the
least!).
At
YouSwoop,
our
goal
is
to
provide
the
highest
level
of
service
to
our
customers
and
to
carry
this
out
more
efficiently
and
proactively
than
our
competitors.
We’re
an
impassioned,
energetic,
dedicated
and
fun
group
committed
to
creating
awesome
experiences
for
our
Swoopers.
We
love
what
we
do—we
work
hard
each
day
to
partner
with
amazing
local
businesses
so
that
we
can
create
incredible
experiences
to
introduce
to
our
rapidly
growing
consumer
base.
We
believe
in
empowering
the
individual
–
from
the
individual
consumer,
individual
business,
and,
of
course,
each
of
our
Swoopees
who
arrive
at
our
office
with
superior
attitude
and
conviction.
We
take
pride
in
the
ambition,
creativity,
efficiency,
and
spunk
of
our
Swoopees
who
each
have
contributed
to
an
innovative
and
energetic
environment
that
has
allowed
for
YouSwoop’s
continuous
growth.
Consumer
Relations
Associate
YouSwoop
needs
your
help!
Our
current
Consumer
Relations
Manager,
aka
Swooperwoman,
has
been
doing
an
amazing
job
handling
Swooper-­‐Relations
on
her
own
but
now
needs
a
protégé
to
assist
with
her
expanding
workload.
Our
fun,
energetic
team
is
looking
for
someone
who
can
work
35-­‐40
hours
a
week,
including
4
hours
on
the
weekends.
Below
is
a
brief
outline
of
exactly
what
this
person
would
do,
along
with
general
requirements.
Please
submit
a
resume
to
jobs@youswoop.com
This
is
an
hourly
paid
position
and
perfect
for
anyone
looking
to
get
their
foot
in
the
door
of
a
growing
company
and
start
their
career.
Your
Tasks:
- Train
completely
on
all
aspects
of
YouSwoop
customer
service
(answering
phones,
answering
emails,
processing
credits/refunds)
- Respond
to
all
incoming
emails
Saturday-­‐Sunday
(all
emails
must
be
responded
to
within
24
hours)
- Answer
all
incoming
phone
calls
(phone
would
be
forwarded
all
day)
You’d
be
a
good
fit
if…
- You
are
well-­‐versed,
know
grammar,
and
are
extremely
detailed
oriented
(like
you
might
be
borderline
OCD)
- You
are
fun
to
work
with.
You
maintain
composure
under
pressure,
know
how
to
multitask
and
keep
your
good
sense
of
humor
under
serious
pressure
- Like
any
good
silver,
you
are
fully
polished
and
your
communication
skills
exude
confidence,
relevance,
and
intelligence.
- Your
problem-­‐solving
abilities
would
blow
away
McGyver.
- You
are
patient.
- You
know
the
perfect
balance
when
it
comes
to
holding
your
ground
yet
providing
top
of
the
line
customer
service.
- You
are
already
a
Swooper
or
other
daily
deal
buyer
because
you
get
how
awesome
it
is
to
explore
and
enjoy
your
surroundings.