1.
What you need to know

2.
Privately owned and
headquartered at Pacific Highway
border crossing in Surrey, BC
1
Focusing on “Customer
Experience” and “Empowered
Ownership” client relationships.2
Our mission is to provide our
customers with first class trade
facilitation.3
9 brokerage locations in Canada
and USA, offering SEAMLESS
North American trade.
4
Global trade via our network of
qualified international agents.
5
Leading edge technology with
trade-management solutions
like e-tracking & e-billing.6

3.
A & A is a seasoned expert in actively
dealing with the various Softwood Lumber
issues since the inception of the SLA of
1996.
Our experienced staff have been assisting
exporters with the facilitation of their export
permits and US clearances which include
comprehensive notifications and reports to
assist you with your monthly reporting to
CRA.
Our “Lumber Web Portal” allows you the
exporter to have control and flexibility in
managing and editing your required
documents, having them in place prior to
your product crossing the border.
Our Lumber History

4.
‹#›
What do customers want?
​Our customers tell us they want
COMMITTED ENGAGED PROFESSIONAL
STAFF working with them to help solve
their challenges and be proactive – we
have that!
What we are hearing
SERVICE
Being there for when
our customers really
need it.
FAIR PRICE
An honest discussion.
COMPLIANCE
It’s all about making
sure YOU do it right.

5.
EASY TO USE

6.
‹#›
THE WOW FACTOR
Service
People Attitude Culture
You can hear by the tone of our voices that we
love our jobs.
No challenge is too difficult. Happy, happy and happy.
PASSIONATE about helping you make the right
supply chain decisions.
There are ALWAYS answers. Teamwork every minute, every day.
We really do care. Proactive, proactive and proactive. Our team is our FAMILY.
We are PROUD to work at A & A. We work for YOU and are your partner. Our people are different – give us a call and you
will see why!

7.
“SERVICE must come from the
heart and mind.”
​“Bringing cross border opportunities to you”
​A & A Customer Service Team

8.
Contact Information
For more info on how we can
help, please contact us at:
solutions@aacb.com
1-800-663-4270
www.aacb.com
thank you